Under New Ownership! Dont let the past reviews turn you around!…read more I came in with a very last-minute engraving request for my boyfriend's going-away paddle gift, and he absolutely came through for me. He didn't have to take it on, but he fit me in and got it done within an hour, which completely blew me away. The customer service was amazing -- kind, understanding, and you could tell he genuinely cared about helping me make the gift special. The engraving itself came out awesome! So grateful for the help. I'll definitely be coming back here for any future engravings highly recommend supporting this shop and the new owner!

Terrible experience, take your business elsewhere…read more I arrived during business hours with the item to engrave and clear instructions. Discussed the project, agreed, and shook hands on a price ($60) to engrave the item. When I got home, I received a voice message stating owner forgot to include a $15 "set up fee". This was a red flag. I grew up that if you shake hands on an agreement, you honor it. This business owner was not raised that way. As I had already dropped off the item, I let it go. Two days later I received a call asking if I wanted metal plates mounted on the glass piece I requested engraved. I declined, and it seemed weird he would ask me that as we already outlined what I asked for. Received a call the following week the piece was ready for pickup. Upon inspection I immediately saw each engraving was visibly off center, anyone would notice this. I pointed it out to him and his response was "I will have to ask my employee about this, I did not even review it before you arrived" That is flat out lying or incompetence. I told him it was too late now as there was nothing that could be done to fix it (as it was engraved in glass, and the recipient declined the metal plate option). He said "let me get you a deal on this". He offered me a deal on his poor service, on a piece I brought in, that he ruined. I firmly refused, because at that moment I knew I was going to leave this review and I wanted nothing on my conscience. He asked me who the item was for and if they were a perfectionist?" The fact that a person who specializes in engraving, his SOLE JOB, asked me about whether or not the item recipient was a perfectionist after he provided visibly sub-par work is astonishing. It is clear to me now the metal plate option was a cover up for his blatantly obvious mistakes and that is not acceptable. He did not own up to the mistakes and should be embarrassed and ashamed as a business owner. After reading other reviews, it appears this is standard operating procedure for this individual. Save yourself the disappointment, frustration, and lies. Mistakes can be forgiven. Dishonesty, bad business practices, and poor ethics cannot.

Super quick turn around and helpful staff! Definitely going back for future gifts, as the engraved…read morewatch turned out so well

I got our wedding bands engraved some time ago. They look beautiful! Even the letters on my super…read morenarrow band. The work was done in a timely manner, the owner was a pleasure to deal with. I will most definitely be back and will recommend!

I just had a beautiful trophy made by these guys. It is way beyond my expectation. Great…read morecraftsmanship and done on time. Great value. It was less expensive than that junk on the internet.

I had been doing business with Mark at Image Specialties for years and been completely satisfied…read morewith their service and workmanship. Mark retired to move down south to be near his daughter and turned the business over to his brother. I gave him two projects and after a month with no feedback I stopped in to see where we were with the projects. I was told they would be done soon. another month went by and still no progress so I stopped in again and heard, "Soon." I retrieved my thumb drive after they downloaded it onto their computer and waited another few weeks before giving up and finding another shop. If you're no longer interested in my business, don't string me along with false promises.

Rick was extremely helpful and accommodating to our business needs and models. He constantly gave…read moresuggestions on how we can improve our designs and didn't mind spending hours of his time and patient with us until we finalized a perfect design. Extremely easy to work with and is quick to respond to inquiries and requests. His customer service and expertise was outstanding. He offers one of the lowest rates around the Chicago land area and is really friendly. We were happy with our final products and it was worth every penny. We will definitely be using his services again. Highly recommended!

We contacted Rick about doing some banners for our swim team and he was amazing! Since our team…read morecan't have the normal celebrations we usually give them, we wanted to do something special for them. With a large team, we were also limited in our budget. He was able to work with what we had and created awesome individual banners of each boy. They will be so surprised when they get them later this week. And they're great quality, so they will last them for years to come!

Diane did an amazing job on my grandson's christening gift. It was a Noah's ark pewter bank with a…read moreslanted roof. I wanted his name & birthdate on one side & christening date on the other. Every place I called (jewelry stores, trophy engravers, etc.) was unable to do the work. Diane was able to hand engrave the bank. She has a large amount of antique & varied engraving equipment. You can tell she is skilled & passionate about her craft.

Diana is amazing! Was able to book her at last minute for two offsite engraving events. She is a…read morevery talented artist who takes a ton of pride in her work so you can will be happy with her engraving work! She is extremely reliable, easy to get in touch of and very talented. She worked very well with my sales team and made my customers super happy! One event was very high volume but Diana killed it! Very cool, and calm. Definitely will hire her again for any engraving event in the future!

Last weekend I hosted a tennis themed bar mitzvah for my son. No bar mitzvah is complete without…read moreswag - sweatshirt, flannels, etc. We also had an entire pro shop filled with fun swag from Custom Specialty Promotions (and a few things from other vendors as well). We priced out all the items and Diane had the most competitive pricing for the majority of them. I try to get things done super early so I'm not scrambling at the last minute. We started chatting with Diane many months before the event, but didn't actually place the order until about 5 weeks beforehand. While this usually seems to be enough time it did feel very rushed for a few days making decisions on designing each item, but appreciated that Diane worked fast to get in done. Everything got to Chicago in time for the party with the exception of sports fingers for the dance floor that got held up in customs in Canada. If i use Diane again, which is likely, I plan to get all the orders in 8 weeks of time to give us a bit more breathing room. Everything came out super cute - favorites being the sweatshirts (don't think my son has taken his off all week), sports sandals (the women really appreciated them halfway thru the night when their feet started to hurt and it kept all of us dancing), flannels (always the most popular item). Diane also did a great job of sharing her thoughts on which of our logos would look best on each item...and the finished productions were adorable. I appreciated how communicative she was with both me and our event planner thru the process. We spent a small fortunate on swag, which we paid for once everything was all in, but it really did look super cute in the pro shop. I've seen a few kids wearing hats, sweatshirts and more around town which also puts a smile on my face.

Truly amazing customer service, directly from the president, she helped me out of a serious mess…read morewith grace and humor! I would (and I will!) be back to these guys over again!

The glorious days of indie mom and pop businesses have mostly succumbed to the digital age, made in…read moreChina, fast fashion, garbage, I just had my first experience with Artistic Engraving and I loved it so much it compelled me to write my first ever business review on yelp. It brought me back to the days of superb quality, made in the USA, friendly in-person, community style products and services with a business that takes pride in their work and your satisfaction. I recommend to all for anything in the spear of what they do

1st Class customer service. Contacted them (Kevin) about some pieces I needed to complete a 50 year…read moreold badge. I sent an email with exactly what I needed. Asked for payment and shipping information. Within a few days the pieces were sent free of charge. Totally unexpected. Very Impressed and grateful.

What's not to love? Not only are the products from FASTSIGNS of Libertyville professional and well…read moreprinted, but the service is fast - they truly live up to their name! I usually work with Ryan but this time I worked with Charles and Larry, and both of them were incredibly helpful, responsive, and provided over-the-top customer service. I will continue to use them for all my signage needs and would definitely recommend you do the same!

I had a deadline to meet and as luck would have it, I stopped into…read more FASTSIGNS in Libertyville for the first time ever and what a pleasant experience it was.....I wasn't sure they could help me, but after i explained my dilema, Larry stopped what he was doing and printed my items right then and there....I met the deadline with minutes to spare....he was a life saver, the cost was more than fair and the job was PERFECT!!! Can't thank him enough - I will be back..... Deb M. Wadsworth