We paid $300 and were told they would pick us up at 8:30. They wouldn't pick up the phone until…read more9:15 at which point they told us, "what would you expect, it's a busy weekend..." it's a random weekend in March, not a busy weekend. They should rebrand to the orange beach tardy busy.

my friends and I booked a party bus last night and we had an amazing time. The Driver was great,…read morevery friendly and professional. The bus was so cool with the lights, music and a dance pole. The bus had blue tooth so we could play our own music. We are all planning our next party bus party. Thank you , Pensacola Party Bus for such a great experience.

Rented some tables, chairs, and linens this past weekend. Drop off and pick up both went smoothly…read moreand on time. Great place to rent from!!!

Very courteous and helpful with all of our event needs. The owners and employees went above and…read morebeyond to make sure everything was perfect. I will definitely use their services again in the future and recommend them to anyone and everyone!

If I could give ZERO stars, I absolutely would. This was, without question, the worst customer…read moreservice experience I've ever had on a vacation. What should have been one of the best days of our family's vacation became one of the worst because of how this company chose to handle a situation that deserved professionalism, transparency, and basic human decency. Our pontoon became stuck near Robinson Island, and an older couple from Troy, Alabama, kindly offered to help push us off. We never asked them to help--they volunteered because they were simply trying to do the right thing. During that process, the boarding ladder was damaged. Accidents happen. That's not what this review is about. This review is about what happened afterward. Instead of treating us like valued customers, we were immediately told we owed $455 for the ladder. There was no itemized invoice, no repair estimate, no explanation of how that amount was calculated, and no meaningful conversation. We were essentially told, "That's what you owe." To make matters even more frustrating, after explaining what happened, the boating instructor and assistant crew told us that a boarding ladder like this is typically a $30-40 repair. Hearing that made a $455 charge extremely difficult to understand. If there's a legitimate reason for that price, customers deserve transparency--not a bill with no explanation. We're from Indiana. We don't live on the Gulf Coast. We don't spend our weekends boating, and it never occurred to us that we should ask complete strangers for their insurance information after they stopped to help us. If that's something renters are expected to know, why isn't it covered during the rental or safety briefing? A simple conversation beforehand could have prevented this entire situation. What disappointed us the most wasn't the accident--it was the complete lack of empathy afterward. We spent nearly two hours trying to get answers, experienced poor communication throughout the process, and never once felt like anyone was interested in helping us understand what was happening. We left feeling dismissed, frustrated, and pressured into paying a charge that was never adequately explained. Businesses reveal their true character when something goes wrong. Anyone can smile while taking your money. The real test is how they treat customers after an unexpected problem. Unfortunately, this experience left us feeling like customer service ended the moment we left the dock. This situation completely overshadowed our vacation. Instead of remembering an amazing day on the water, we'll remember the stress, the frustration, and how we were treated. We came to Gulf Shores and Orange Beach excited to make family memories. Instead, this experience has honestly made us question whether we'll return. We've vacationed in Destin, Florida, before, and after this experience, we're seriously considering taking our future beach vacations there instead. If you're considering renting from this company, I strongly encourage you to ask detailed questions before you sign anything. Ask exactly how damage charges are calculated. Ask whether you'll receive an itemized repair estimate. Ask what happens if another boater is involved in an incident. Learn from our experience, because we certainly wish we had. We'll never rent from this company again.

Coastal Cruiser's chartered trip was a highlight to our Annual Girls Pokini Trip!! Captain Brent…read moreand Captain Jeremy were professional and fun bringing us to all the places to have the BEST experience! They deserve way more stars for putting up with our crazy shenanigans! Thank y'all so much !!

EXCELLENT!! Food was amazing. Very LARGE portions. Unique menu. Service outstanding…read more Our server, Holly top notch. Adorable, knowledgeable & so friendly. Thank you Holly.

Island Epicurean catered a birthday party for me. It was a beef/chicken fajita bar for 30. My…read moreguests raved about the food and there was an abundance of it. Chef Jordan and Stacey were an absolute pleasure to deal with. They can cater all kinds of events. I highly recommend them.

Thank you Pelican Pete's Party Rentals!!! From my first phone call with Felicia, Carrie and Sissy…read morethey were a God Send!! They immediately built the quote to assist in our son's Wedding Rehearsal dinner and we received the news that we needed to change venues due to an A/C issue. They were so kind to assist in making the changes I felt needed to be done to make this a special evening for the Bride and Groom as well as family and friends! I will post pictures after our event! Would highly recommend them! Lisa K. 9/26/2024

Pelican Pete's Party Rentals handled my nieces wedding from flower arrangements to tents, tables…read moreand chairs. We also rented linens and event lighting. Sissy and her team handled every detail. They arrived on time for both the set-up and removal. Will be contacting them again soon! Thanks Pelican Pete's!!

We had a lovely time with our family this evening. Our group included my husband, my parents, and…read moreour three children. Everything was well organized, easy to find, and check-in was smooth and efficient. The seating situation was a bit tight, and several families seemed frustrated trying to find spots where they could sit together. However, Captain Drew and Deckhand Dusty more than made up for it with their hospitality and sense of humor. They were especially kind to my sons and really went above and beyond to make the experience special. They also took sunset photos for all the groups and had a fun playlist going throughout the trip. One member of our group (my mom) would have preferred a more serene, nature-focused experience without the music, but others enjoyed the upbeat atmosphere. The glass-bottom feature wasn't very useful during our trip because the water was still murky from last week's storms, though that's obviously beyond anyone's control and other groups may have better luck. We were fortunate to see several dolphins, and the cruise was the perfect length- long enough to enjoy the sunset and dolphin sightings, but not so long that my kids got too tired after a full day at the beach. Overall, it was a very enjoyable family experience.

This was the third dolphin cruise that I took my family on. Overall, this is a very good…read moreexperience. The captain and deckhand were very professional, knowledgeable, and very nice. The glass bottom thing may be a little exaggerated, but that's a very minor issue. I would use them again definitely.

The Fun Boats Dolphin Cruise was a highlight of our spring break trip! Check in was a breeze. We…read moresaw lots of dolphins from afar and up close. A couple dolphins decided to cruise alongside us for quite a bit of time. The marine sea creatures were so much fun. Loved being able to touch and learn about these beautiful creatures. There were not enough passengers to fill two boats, so we didn't do a water fight. Instead, the kids got to shoot the water off of the boat and still had a blast. This dolphin cruise was so much fun. Staff were so friendly and kind. Two hours was the perfect amount of time as well. Be sure to tip staff. We used the QR code to tip via Venmo. This cruise was specifically great because it was alcohol free. Our family enjoyed that a lot.

These guys really know what they're doing! We booked the two hour dolphin cruise on a whim and were…read moreglad we did. They found multiple pods of dolphins, one even had a baby in it. They were respectful of the dolphins and made sure their customers got a good view. They do have plenty of seating options, as well as some inside an air conditioned cabin. The dolphins were playing in the waves right by our boat for several minutes.

I've been coming to the Cold Mil Fleet since I was a child, we came the first year that Philip…read moreopened the business. We would do at least two cruises a year some times so I can say I've been in it at least a dozen or more times and in 2026 it still doesn't disappoint. Some of my fondest memories of the Gulf are aboard these boats and I don't see those memories becoming something of the past and believe more will be made in the future. You WILL see dolphins. And not just swimming down below like some cruises. This will be the highlight of your trip.

This was so much fun! It's a family business. They take 2 boats out to attract the dolphins to…read moreplay in between them. Smaller boat than some of the others but we appreciated that it was not so crowded. We all had a great time.