Well, uh, let's see what all happened - and didn't happen: 1. Check Engine light was on right at the pickup. I told the dispatcher and she said it was "Just serviced by the tech, and it should go out after a few miles." I asked her if there is another camper available or if the check engine light can be reset, and she said NO, and if I refuse the rental, they will charge the deposit. 1b. That check engine light is STILL ON when I returned the vehicle, after 3,700 miles. 2. Toilet paper holder fell off the wall in the first ten miles of driving. (Also...no TP in that holder) 3. Wall Trim behind driver's seat came loose/flopped around within first 100 miles of driving 4. Table mounting bracket (converting from dinette/banquette to bed) was bent/in poor condition, and made making the bed/table an ordeal each evening and morning 5. Very first night camping - microwave won't heat food and snaps the circuit breaker within two minutes of cooking. This didn't get fixed for THREE DAYS because there was no service area between Indiana (first stop) and Colorado. 6. The cover for the water heater/gas stove disappeared in Iowa somewhere along I-80. Also not repaired until I took it to service in Frederick. Oh, and Frederick personnel where quite upset on my behalf...or at least acted like it. They said the condition of the RV warranted 'an email to corporate' from them. Maybe they sent one, maybe they didn't. 7. Had to drive the unit to Frederick, CO for service to repair the worst issues - an ~80+mile round trip out-of-my-way/wasted a day getting service. While I appreciate very much what Frederick did to make the RV usable - especially replacing the microwave (check engine light wasn't repaired by Frederick) They charged me full price for an RV with 90,000 HARD miles on it, and refused to assist me at pickup, or for three days. Which, actually probably helped me ID all the sh* that was wrong with it. Finally, on turn-in, they gave me an email, cr@cruiseamerica.com to inquire about "consideration" for all the things that went wrong. I tried that - zero response. I guess if you treat your customers bad enough, eventually they'll just go away. read more

We have rented twice from this location and both times, the service was fabulous! The website for Cruise America is so informative that you don't even have to look at the vehicle before committing yourself to a week or a weekend of RV camping. We've rented both the medium and the large RV. The large RV does provide a separate bedroom that can be closed off either via a curtain or a door. Renting an RV can give you the best of both worlds: camping in the woods or an RV park and 'air conditioning' during the hot spring/ ahem/ summer months! There's plenty of storage space and sleeping space. It can get very bumpy on the highways of No. Virginia so be prepared. I dinged one star because on this last rental, the vehicle was not as clean as expected. read more

Cruise America - 30 footer - RV Rental Near Me - warrenton, Virginia

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Great experience. Everything was pretty straight forward. No issues. Pick up and drop off was quick and easy. RV worked as intended.

Rented a Large RV from Cruise America-Manassas, VA. for 27 days. RV pick-up and drop-off was quick and easy. We drove over 5500 miles and the RV performed well....no engine or tire issues. The RV was easy to operate for a first timer like myself. We did have a minor water leak in the city-water line. It took some rigging and tightening, but I was able to control the leak enough that we could still hook-up the city water and use it vs. depleting the water tank periodically. The family had a great trip and we'd rent again from Cruise America! read more

Simply the worst customer service I have ever experienced. If you don't experience any issues like breaking down then your fine but if you have any issues at all it your problem to fix. Go to the Better Business Bureau website and see for yourself. read more

Here is our nightmare with Ceuiae America as I described to them: The problems with this unit and the lack of action taken over the course of eight days by Cruise America Customer Service has significantly and negatively affected our much anticipated vacation which has been spoiled. The table has been broken and nonfunctional since the first day and we reported it that day. We have not been able to sit at the table and have coffee or eat a meal or read or use the computer. Since it rained most of the trip we couldn't eat at the campsite picnic tables. So we had to eat in the driver and passenger seats. The exterior storage bay would not lock or stay fastened so we had to duct tape it shut and could not use it. The right side mirror shakes violently and is difficult to use. The sewage tank had foul brown water in it that spewed out at us before we had even used it. So we cleaned it all out and replaced it and never used it. Even though we backed into the campsite as close as we could and every other camper was able to connect their hose, the hose you provided us was too short so we had no water for five nights. So we left the unit at the campground and stayed with a family member. We had intended to have grandchildren camp with us a couple of nights but without water and a functioning table that plan was also spoiled. So now we are headed to DC and will park the unit in a family members driveway for six nights and we will not even use it. We have tried and tried to get Cruise America to service the unit. We informed you of our complete itinerary and every KOA where we would stay. On September 7 Cruise America informed me around noon that if we could make it to a service site near Boston by 2 pm we could receive service. We were hours away from that site and we informed you of that. We were told that since we would be at the Boston Cape Cod KOA for five nights that you would call us to schedule the service. We were not called until September 12 after we had already left the area. At this point you have breached your contract. You did not provide a dependable unit. You did not provide service in a reasonable time and our vacation is ruined. We are asking to turn the unit in here in Virginia and asking that you waive the fee for not bringing it back to its place of origin. Update: they will allow us but for a big fee. What a scam this company is. read more

We rented a 30 foot motorhome for 9 days and drove it 2500 miles roundtrip from Virginia to Kansas.  We used the Manassas location and received great service and a great RV.  Due to covid, we decided it would be safer to rent an RV than to fly.  While in the planning phase we went to the Manassas location to look at the units and ask questions.  The manager could not have been nicer or more helpful. We ended up looking in one of the older units. It was spotless and obviously well maintained.  It was at that point we decided we could do this.  The day we picked up the unit the rental agent showed us how everything worked.  He was very thorough and we felt we had a solid understanding of how everything worked.  They also clean the entire inside of the unit with medical grade disinfectant.  The unit was spotless and everything worked perfectly.  We opted to prepay for propane and the tank dumping.  They are both a bargain. The RV is easy to drive and has plenty of power.  It maintains highway speed even in the mountains of West Virginia. However, I felt more comfortable driving about 5 to 7 miles per hour under the speed limit. When we arrived at the campground the first night you simply pull out the power cable and plug into the nearby receptacle.  It could not have been easier. Once plugged in everything works including the microwave, air conditioner, and the fridge automatically converts from propane to electricity.  Our unit had a huge bed in the back and another huge bed over the driver's seat. Both were comfortable as was the sofa bed. We did not have to use the dinette as a bed since there were only 3 of us. The bathroom has a chemical toilet.  You will need to buy an additive that breaks down the waste.  You can get it at Wal Mart.  The toilet does not emit an odor and was easy to use.  On our 9 day trip we did not have to buy propane, add fresh water or dump the tanks. We did not shower in the unit although it has a spacious shower separate from the bathroom. There is a 3 burner stove that is efficient and easy to sue and generous storage space in the unit and in the rear that can be accessed from the outside.  Returning the unit took less than 5 minutes.    Upon return, they do a quick walk around, note the mileage, print your receipt and you are on your way. They are fast, efficient, and courteous.  We rented the unit after Labor Day and received an amazing daily and mileage rate. It was far less expensive when compared to airfare, hotel, car rental and it was a lot more fun. We will be back. We highly recommend the Cruise America Manassas location. read more

Cruise America - Unit in Kansas - RV Rental Near Me - warrenton, Virginia

This was an all-around great experience. No major problems with the RV and the price was affordable. The large RV we rented was in pretty good condition and seemed to be fairly new. Mastering all the controls is fairly easy and you'll get used to it after a while. All in all, No complaints here. read more

Trying to start from the beginning... We rented a 25ft RV from 8/11 to 8/21/2017. We had to go to 8/21 since CA isn't open on Sundays for returns. We had previously rented a similar RV from another company in Alaska, so we weren't exactly rookies. Overall, the RV was acceptable...nothing that would ruin our vacay. We picked it up on Friday afternoon, then loaded it up with our own linens and kitchen gear (and saved a few bucks) on Friday evening so we could pull out Saturday morning. Mani was very informative and reasonable at pickup. We noted all scratches and damages, slightly stained seats, mileage, generator hours, fluid levels, etc. I never felt like he was anything less than honest. We were given a bag with one black tank drop-in, one roll of RV toilet paper, an extra smoke detector battery, some matches, paperwork and instructions, and sent on our way. It helped that we had already watched the videos and weren't first time Class B renters. The mattress was showing signs of cracking, but with my own cushy mattress pad and linens, it wasn't an issue. Once on the road, we discovered the RV needed a good alignment and balancing. Our top speed was 65mph, anything faster and the RV felt like it was going to fall apart. Oh well. Hello truck lanes. There are no leveling devices provided, so we had also tossed in a couple of 1x8 boards for such purposes since experience told us that propane refrigerators get cranky when not level. Setting up camp the first night consisted of leveling as best we could, and discovering that the velcro privacy curtain needed new velcro. A little finesse and determination and we got it to work. Everything else worked fine...generator, hot water heater, stove, microwave, water pump, and lights. You will have to purchase additional black tank treatments and RV toilet paper if you plan on using/dumping the toilet. We found stuff at a truck stop, but Walmart probably has the same cheaper. We spent a week camping and driving around WV and VA and overall were pretty happy with the RV. One thing we did was to switch the dinette cushions. Everyone sits on the outside and they were seriously compressed. We switched and flipped the cushions so the good side was on the outside. Ah, much better. We prepaid for the propane so we wouldn't have to bother with refilling. Gas tank return only has to match the level when you picked up. 1/4 tank out, 1/4 tank returned. Upon returning the RV, we notified Mani of all issues and he wrote each one down for the mechanics to address. Also turns out we didn't even ding the propane levels since we had shoreline hookup most of the time, so Mani refunded us the propane fee. Nice! Some basic tips for first time renters: 1. If you are local, bring your own linens and kitchen stuffs and save $$. 2. Leveling is important. Our fridge was bulletproof, but it's nice not to roll downhill when sleeping. There are apps that assist with leveling. Bring your own boards/devices. 3. Buy disposable rubber/latex gloves to wear when emptying the gray/black tanks. Yuck. 4. If you are a newbie, watch the videos. They really are helpful on how things operate and driving tips. 5. Watch your RPMs to get the best gas mileage. Truck lanes are your friends. 6. KNOW YOUR HEIGHT AND WIDTH. We had to detour once due to a width restriction related to bridge construction. It's important. 7. Bring a rug. It's useful for not tracking dirt into/around the RV. 8. Put a 10lb bag of ice in the freezer. If by chance the fridge sh*ts the bed, the ice will save your food in the short term. 9. Bring a first aid kit. You may never need it, but then again you might. 10. Shower shoes. 11. Return the RV with black/gray tanks empty to avoid fees. Just dump at the last opportunity and then use public restrooms until return. 12. Use the tow/haul feature always. Engine brakes are your friend. 13. When backing up, have your co-pilot jump out and give guidance. Because hitting something would suck. 14. Bring a universal screwdriver. We had to remove, then replace, a panel to retrieve a lost spatula. shhhh... I'll update if I think of anything more. read more

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Our family was looking for the safest way to move forward with our vacation plans and thanks to this company, mission accomplished! The staff were helpful and friendly. We did have issues with the refrigerator, having to discard over $100 in groceries (this the 4 star rating) but other than that everything else was in great condition. read more

Our travel trailer needed service and was in the shop longer then expected so we rented a 28A from Cruise America rather then miss our annual memorial day weekend with friends at the lake. The motorhome was very clean, had tons of extra storage, the employee that helped us was knowledgeable, and helpful. We liked it the 28A so much we started to consider trading our 35ft travel trailer in for a similar motorhome in the future. read more

Pickup had to be far away as many are traveling by RV at this point. As someone who has done this before, everything fell into place easily. Take an extension cord and extra water hose. RV was as much as you need as long as you don't need a TV and navigation. Everything worked and what small issues there may have been were only minor and not worth mentioning. Start to finish with renting to dropping off was as good as can be expected under COVID19 circumstances. Worth the time and money. read more

Brandon provides exemplary customer service. We were able to arrange for an early pickup. As we went through the check out process, he noticed some things that needed attention and took care of them right away. He was friendly, knowledgeable and took his time to make sure all our questions were answered. Thanks Brandon!! read more

We've been using Cruise America regularly for eleven years, and never had a bad experience until now. At check-in, the service person blew through the inspection and review, he mostly just seemed to want to get us out of there, even though there were no other customers in line. The RV itself hadn't been cleaned - our kids found gooey mystery candy between the cushions, and the shelves above the sink had some sort of grainy black stuff on them. The microwave was broken and unusable (the door wouldn't open, and the carousel inside was missing a part). Had a great experience with the outlet just a few miles away in Maryland last year, but definitely won't be visiting the Manassas office again. read more

HORRIBLE EXPERIENCE! Will never use again. Charged use an additional $1,500 for gas in water after we called during trip and complained that there was a gas smell in water and though previous person may have put gas in water. We have proof that we used up all water dry camping before we put ANY gas in the tank! Our daughter took a shower and used the tank up and we had to take her to ER after we came back from trip due to skin issues. The manager is horrible and they don't care about human life! Worst experience!! We owned a camper in past, so we are experienced rv campers. These people are unprofessional!!! Zero rating!!! read more

We rented a 25 ft to go out to Wyoming/Utah and back. It was a three week trip and we put about 5500 miles on the RV. The RV itself performed well. It was clean and fairly new. I watched a lot of YouTube videos to get an idea of how everything works, since it was my first RV experience. One of the videos said to bring your tool box in case something needed to be fixed while on the road. I'm glad I did, as the microwave somehow jiggled itself loose while driving along a bumpy road. It almost fell off the wall, but I was able to firmly reinstall it. There's a lot of noise while driving, but after a couple days we got used to it. Just remember, it's a rental.... it's not top of the line, it may not be perfect, but it's very nice. We loved the experience and was very happy with our experience with Cruise America. Kathy G's review is spot on, so I won't repeat everything she said. Mani was a pleasure to work with at both check out and return. read more

Cruise America - 25ft Cruise America RV. It performed well. - RV Rental Near Me - warrenton, Virginia

Pros: reservations and pickup were rather easy. Website was good. I've rented RVs from other companies and the one I rented was in decent shape. Didn't use their 800 number for customer service while out but nice to know it is there. Cons: not open on Sundays and can't return on Sunday. Minus one star for that. Was accused three times upon return of having a dog in the unit. This was bizarre. I don't own a dog, a dog was never in my unit and there was absolutely no evidence of a dog being in my unit. There was no hair, fur, or smell of any kind. The rep at the company accused the customer in front of me of the same thing. Frankly, I found this offensive and told them so. Minus two stars for that. Too bad, prior to the return process I was planning to give them four stars. read more

First time rental of an RV went well! We got a 30' class C trailer and camped at Devils Backbone Brewery Campground in VA for a weekend. The RV was clean, easy to use, and fairly comfortable. It does drive like a U Haul truck, but that's basically what it is. Staff was friendly and helpful. Checkout and checking were a breeze. read more

Do NOT rent from this company unless you want to put your family at risk. Here's all that was wrong with our unit, pics will be coming shortly. The front seats were badly soiled, the A/C in the living quarters didn't work, the showered leaked and the Hot and Cold were reversed scalding my child, wipers didn't work and the lock fell out of the passenger door so we could not secure the vehicle at night. Absolute nightmare. See video here https://www.youtube.com/watch?v=qB5MqIv3MvA&t=43s What is worse is that Cruise America customer support did nothing to help and they refuse to credit the charges for a horrible vehicle. Stay away from this company read more

So having 3 kids and previous trips to Texas in a SUV was rough. So we decided let's go RVing and have a different type of adventure. Though it wasn't our cheapest option it was surprisingly not much different than flying us all and renting a large SUV at our destination. There were more PROs than CONs so we set out on the adventure. We had a great time and the staff Usman and Brandon were awesome to work with and very flexible with our semi-complex travel plans. Will definitely do it again in the future and highly encourage everyone to go RVing at least once. Can't knock it until you try it. Safe travels everyone! read more

I recently rented the largest RV Cruise America (CA) offers for a 460 mile (round trip) trip to West Virginia for the WVU-LSU football game (Geaux Tigers!). After renting, I noticed some negative reviews from other Cruise America's and decided if my experience was positive, I'd have to follow up with a review, so here I am. We picked up the RV Friday afternoon - there were two other groups also going to the game and all were delayed getting to CA's rental location due to bad weather. The staff at CA were super friendly when we gave them a heads up about our weather problems and told us they would stay after 5 to make sure we were able to get our RV. They also stayed later for the other groups. We arrived first, and were told that CA has a "first come first serve" policy on picking out your RV. They only had three RVs left, having rented out the other RVs earlier in the day. We walked through all three, noticing that all were a little outdated (I'd age them at about five years old) with 100,000+ miles (despite being told that they retire their RVs at 90,000 miles). Despite the age, the tires on all three were excellent, the appliances were clean, and the couches and beds were in great shape. We chose the RV that appeared to be the newest and loaded up. As a five year old RV, with 137,000 miles, it definitely had rattles, but the ride was comfortable - we had a total of eight people in the RV for the drive and had no problems with room. I did 3/4ths of the driving and it drove very well - the engine was a little underpowered for mountain driving in WV and struggled to stay at 55 mph - but the rest of the trip we had no problem keeping with the flow of traffic. MPG was observed to be 6.3 for the entire trip. Storage was plentiful, including storage underneath the bed. Of our eight, only six slept in the RV. The mattress over the cab, the couch and the dinette sleeper were fine, but the mattress in the back was very hard - I'd recommend bringing an air mattress or mattress pad. The RV had plenty of room for all six of us, though the water tank (40 gallons) only lasted for showers Saturday morning and the typical water use (toilets, sinks) during the day. By Saturday evening, our 40 gallon tank was empty. Speaking of showers, it was good size and the water pressure surprisingly good for an RV. The A/C was capable of chilling the cabin to meat-locker temperatures during the evening and keeping the cabin a comfortable 70 degrees during the day (which involved using the stove for gumbo and the door to the cabin being constantly opened and closed). We ran our generator almost 30 hours (at $3/hour) and it performed flawlessly. We were told it took 1 gallon/hour to run (off the RVs tank), but I'm not sure that's accurate since the RV's tank was 55 gallons and Sunday morning when we pulled out, the needle didn't move off "F" and when we got back to Manassas, we'd only dropped to 1/3 of a tank. Sunday we dropped the RV off (CA let us leave our cars in their lot and slide the keys under their door since they were closed); Monday morning our bill was emailed to us with no surprise charges. Would I rent from CA again? Most likely. I didn't have any complaints at all, though I would have preferred a newer RV, but, CA is a discount RV rental...if you want newer, you're going to pay. Total cost of our rental was right at $600, which included 460 miles at $0.16/mile, nearly 30 hours of generator, plus $60 in prepaid charges ($30 to have CA dump the waste tank and $30 to prepay for our propane use rather than dumping the waste and refilling the propane ourselves). read more

This was my family's first time experiencing a RV trip/adventure for our annual trip to Disney. We contemplated renting a minivan and staying at a hotel (which by the way would have been cheaper!). My husband and I first stopped by the facility to see the RV's before deciding to rent one. Adeel, the manager, was extremely friendly, knowledgeable, and helpful which in turn confirmed our decision to go the RV route. Adeel broke down all the cost associated with renting a RV, and even provided 10% off at a KOA campground for our trip! He absolutely went above and beyond. On the day of pick up, the rental agent who helped us, Orlando, was also very friendly and patient while showing us the walk through, since we had an abundant of questions. We rented the largest RV, 30 footer, and it was super clean, smoke free, and mechanically sound. Everyone from beginning to end were fantastic and the whole process was seamless and it made our decision easy. We will definitely rent again from this location and I recommend everyone do the same! Outstanding job, Cruise America!!! read more

We went out to the Manassas location before renting because we wanted to see what the units looked like. The woman was very friendly and helpful and showed us a unit that seemed to fit our needs. After making a reservation, we came to pick up the RV a couple of months later. They had it ready for us on time but there began some of the disappointments. First of all, as we did our walk around it became apparent there were things that were clearly broken and needed fixing. The good news is they fixed them on the spot. The bad news is they should have noticed these problems before saying it was ready to be checked out. If we had not asked for these repairs to be made, it would have been quite a problem to be down the road and then have additional troubles with the broken items. We were also concerned that if they didn't notice these obvious and apparent problems, what about the engine and other RV systems? Not a comforting feeling to start out with ... Secondly, the RV we got was VERY worn and it was not clean. We are not clean freaks and are fully aware that RVing is fancy "camping" but when you wipe across the floor with a paper towel and have it come away BLACK, you know that floor has not been washed in awhile. So be prepared to clean it to your standards when you pick it up and bring cleaner/rags, broom, etc. to clean before you settle in. I think the most "cleaning" that Cruise America does is a couple of spritzes of cleaner on flat surfaces between rentals, and that's it. Everything from the ceilings to the stove to the doors of the cabinets and sinks/shower all needed a good wipe down or scrubbing. The windows were all dirty; so much for that unobstructed view of nature! The fabric in the entire RV was beyond repair - especially the seats as they were all frayed, pilled and stained. The foam in the dinette seats was so worn out it wouldn't even support the weight of your back without it collapsing. The main bed mattress was quite hard (and thankfully covered with a waterproof material) but we brought an old mattress pad which helped. Thankfully, we did NOT notice any bugs which was a miracle considering the condition of the unit. With the lack of cleaning, we were worried that we could be sharing the space with roaches or bedbugs! Be prepared for lots of noise. It's quite a racket once you are on the road as there are lots of rattles and bangs each time you hit bumps. It didn't bother us too much but be prepared to yell in order to be heard. Once we arrived at our destination, we turned on the roof air conditioner which was also quite loud and dripped condensation the whole time. (That was the only clean part of the floor!) If the sound similar to a mini 747 engine all night is not appealing, you may want to wait and rent during cooler months. The good news is that all the systems did work OK. No problems with the water, electric, fridge, etc. Dumping the tanks is pretty easy - just remember to bring some disposable vinyl gloves for the chore. On our last night, we did have a problem with the unit which was rather urgent and called the 1-800 number for Cruise America. They were absolutely useless. They told us to find a repairman and get it fixed ourselves. This is not an easy task if you are out in the middle of nowhere. Then they called back the next day (14 hours later!!) as we were driving back to ask us "how it all worked out for you?" I told the rep that we got it fixed, but with no thanks to Cruise America since they did NOTHING for us. She seemed absolutely unconcerned and basically blew us off. I find this to be a big red flag when dealing with a company - especially when it comes to a potential safety matter with one of their units. I would be REALLY ticked off if it had been a major breakdown and gotten this kind of "service" from the corporate help line. Be forewarned! We got about 8 miles to the gallon of highway driving. When you factor all the other costs in, renting an RV is NOT A BARGAIN vacation! I think it is good for niche vacationers - and don't think it's for everyone. So think carefully before taking the plunge. We decided to do so because we wanted to rent before deciding to purchase a unit. We did find out that we like RVing, but do not care for the Cruise America units. And seeing first-hand how their RVs are not well maintained and abused by people, we certainly wouldn't buy one from them. read more

Initially we had decided not to rent from cruise America because of the bad reviews we read on line. I called Adeel to ask questions and he invited us in to tour one of the rental units. When we arrived Adeel was knowledgeable and provided awesome customer service. He answered all of our questions. We decided to take a change and rent from the Manassas branch. The RV was clean and well maintained. We did not have any issues with the rv that we rented. We will definitely return to Cruise America in Manassas for our next rental. read more

Called this outfit twice and got VM during their business hours. So far no call back with one of the calls almost a week ago. I have an RV reserved so hopefully their I person experience is better. read more

Our first experience renting a camper could not have gone better. The camper was perfect and the staff at Cruise America was fantastic ... super knowledgeable and helpful. read more

Rented a 25 foot RV to go to Morgantown WV for the Texas-WV game. Unit was almost brand new, had a nice ride and was very comfortable for my wife and dogs. It turned out to be much cheaper than staying in a Hotel, eating in restaurants and finding dog sitters. Picking up and dropping off the RV was smooth and only took a few minutes. I am over 6 feet tall and my only comment would be if you are tall to rent a 30 footer, because the bathroom was a little cramped with the toilet and shower in the same room. read more

My experience with Cruise America was great. I rented a mid-size RV for a football weekend and the people were so helpful and friendly. Place was clean and not creepy or seedy. Easy-in, easy-out. I will be back in the future! read more