Great service and very friendly rental company for RV. The vehicle condition is very good, clean, and well equipped. I started the booking with Vivek Jain, checked in with Jassica Walia, checked out with AP Singh with the assistance of Vivek and Jassica. Very smooth service and they are very considerate. They think from the customers' perspectives and do their best to satisfy the customers. I definitely will come back to them and introduce Cruise Canada to my circles. Thank you guys and you have done a great job and I really enjoyed my trip. Bob read more

Rented from the Bolton office everything was exceptional. They were flexible with both pick up time and drop off time and they went out of their way to make sure our experience was great. Thanks read more

When shown the RV at pickup, we were told that the grey and black water tanks were drained, that the RV was cleaned and that the 1/4 tank of propane would be sufficient for 3 days. We discovered the tanks were not emptied when the sink backed up with grey water within an hour of arrival at the campsite. The propane was not enough for one night. We called the hotline and were told to find propane and bring back the receipt upon our return to the pick up location to get a refund. The closest location was 25 km there and back. The gas attendant advised that the propane gauge was faulty and that the tank was totally empty. Also, the smoke detector batteries were going off all night until we removed them. The hotline was made aware that the basic level of service was not completed. We were only compensated for the cost of the mileage/gasoline but they refused to refund the propane and was told that it was not their problem. I think if they have faulty gauges that pose a problem to their clients, it should be their problem! For those concerned about regular use of an RV during this pandemic, I should also note that employees were either wearing their masks below their noses or not wearing any at all. So the crew that "sanitized" the vehicle were breathing and touching everything without proper protective equipment. We spent 2 hours wiping down the RV with lysol before taking the trip. What I forgot to note on my Google review was that we also found ants in the cupboard when we cleaned the RV just after picking it up from Bolton. read more

I'll be honest, our hiring of an RV from Cruise Canada is a story in parts. This is our departure story. We hired our RV from an independent party, who provided us with instructions for the collection of our RV, including the restriction that we could not pick it up on the day of arrival into Canada, being that we were travelling internationally. Fair enough, that makes sense, falling asleep at the wheel of a 24ft vehicle travelling at speed would be disastrous for anyone. It also stated that we must call the depot 24hrs in advance of our reservation, so we did this as well. When we did so, we were greeted with the most bemused response of 'why? your reservation is tomorrow.' err, because we were told to? Nevermind. The following day, we are scratching our heads, trying to figure out out to get to the depot. On our tablet, we were struggling to find the depot location, but eventually located it, but the website comes with no instructions for how to get to the depot. The email we received includes tdriving instructions, but, given that we are hiring an RV, it would seem rather odd to hire a car as well? That was not the only odd part. So, with no details on the Cruise Canada website, we tried to call the depot to get some advice from the people there on how to get to Bolton from downtown Toronto, only to be greeted with 'how would I know that?'. Last time I checked, YOU ARE A TRAVEL COMPANY. Any other vehicle hire company includes details on how to get to a location, not a clueless answer. After arriving, we were a bit confused to be charged $700 dollars in tax. When we asked the girl serving us, she hadn't got a clue why, walked about a foot to her manager who, very clearly within earshot, said 'tell them it's tax, they have to pay it'. She walked a foot back, to repeat what he had said - no worries dear, 'they' heard good and fine the first time round. A lesson in manners would be recommended - nay, 3 or 4. From there, it went from bad to worse. When we left the depot (after $130 taxi fare, thanks for picking somewhere completely out of the way!), we discovered that the hot water wasn't working, and neither were the electricals. Upon some investigation, my heating engineer partner eventually located the heater, only to find it hadn't even been commissioned i.e. when we switched the hot water on, the hot water tank was being heated while empty, as the water hadn't been switched on. This, by the way, was all behind sealed units that technically we were not supposed to access. The manual that came with the RV was useless, as the instructions didn't match the unit we had. I'll get onto that shortly. Whilst investigating, we tried to call the Travellers Assistance, got cut off and never heard from them again (correction, not til we called them back only to be told that they hadn't got round to calling as they were too busy). We also tried to contact the depot to talk to the mechanic who guided us around the van in the first place, only to be told that the receptionist was too busy to talk to us. Over an hour later, the manager calls us back (not the mechanic, as requested) - rather late in my book, considering we had been stuck on the side of the highway at the time all of this was happening. When told we had resolved the problems, we were basically informed that we must have misunderstood what we were told: 1) the van was ready to go (no, it really wasn't - I will also note the kits we paid for on top of the rental were not in the van and had to be fetched after we did a quick check) 2) there was an inverter in the system that would mean the electrics would work without a shoreline - nope, no inverter. I can't make inverter up, I don't even know what one is, but I was told very clearly that I had one. Oh yeah and forget an apology, that wouldn't be necessary as it was a miscommuncation. Right. Cruise Canada documentation is nothing but poor - one manual for their whole fleet of RVs, irrespective of size. The information in it doesn't correspond - which is a little distrubing when you get to the list of fines for damaged or missing items - especially when the kits you are supplied with don't correspond with the manual. We didn't get a checklist when we left Toronto, and naturally freaked out when seeing that we would be fined for items we never had in the first place. So yeah - Cruise Canada (Toronto), you get one star because you had a nice mechanic who, despite feeding us inaccurate info about our vehicle was the best part of the depot. Your staff are otherwise rude and clueless and there is no danger of a chance we would hire an RV from you again. read more

Thia was the fourth time we have rented an RV in North America and certainly the most disappointing experience we have had. The depot was understaffed with only one person trying to help customers returning vehicles and collecting them. However, we were most irritated by the standard of the RV we were given. Mould in cupboards and on the shower curtain, dirty floors, mucky bathroom facilities and a general lack of cleanliness. Both the interior and exterior were damaged not to mention a damaged door lock where the van had bennbroken into. Just to round things off nicely the engine light came on after a few days causing us to have an anxious time on the road. On our return we were offered $100 in settlement for our inconvenience.! Cruise Canada have failed to respond to our emails but the Bolton branch have basically said hard luck! Not an experience to be recommended. read more

BEWARE - I rented a 19 ft RV from the Calgary office late Sept 2016. To start with, gas tank was 1/3 full. That was annoying, but minor. What wasn't a minor annoyance was my carbon monoxide detector shrieking me awake at 3AM my first night, 5 hours after starting the gas furnace. I called traveller assistance and reset the detector, then hard reset it by pulling the fuse for 5 minutes, and then settled down for the night. Same thing happened next night (my neighbors were not happy). I called again, options were to 1) buy a new detector and/or 2) buy an electric heater. Of course, I was in Banff over a weekend - no hardware store open. So, I ended up bundling up in my (summer) sleeping bag and waking up from the cold every few hours to run the heater for a few minutes while the fuse for the detector was pulled out (not smart, I know). Possible this was a bad detector, but you can't smell CO, so it seems nutty to ignore it all night long. Probably I was the 1st person to use the furnace this season? You could see a lot of yellow, not blue, flame - so I'm pretty sure that means it wasn't burning properly, and it took hours to alarm - seems like a bad detector would go off right away. Some observations: 1) This shouldn't happen - a defective furnace leaking carbon monoxide can kill you. This should be maintained/checked before I rent the RV. 2) Why have gas heat? The Cruise Canada RV website doesn't tell you this size RV (19ft) HAS NO GENERATOR! So the furnace (fan) can only run 2 hours on the auxiliary battery - so you HAVE to be hooked up to an electrical outlet at a campsite to run heat overnight. Why not just use an electric heater and avoid the propane/CO issue? They did knock a day's rental off for my near death experience and several nights of poor sleep, but I wouldn't repeat this adventure. read more