Markus and all staff were very friendly, courteous and diligent. Rental pricing is quite reasonable.read more

Absolutely unacceptable experience with CanaDream…read more Our family travelled with 3 other families -- all of us booked and paid for the exact same RV category. Yet somehow the other 3 families all received spacious RVs with slide-out extensions while we were stuck with the only small RV without one. Same price, completely different experience. Anyone familiar with RVs knows the difference in space and comfort is massive. Then CanaDream charged us for a bike rack, emailed us the NIGHT BEFORE pickup saying none were available, and still left the charge on our account until we complained afterward. What was even worse was the attitude from management. Completely dismissive, defensive, and more interested in hiding behind policy wording than acknowledging the obvious unfairness of the situation. Their idea of "making it right" was offering a discount on a future booking -- as if we would ever trust this company again after how poorly this was handled. CanaDream clearly has no issue taking full payment while delivering a noticeably inferior experience to some customers. We won't be returning -- and we'll be making sure others know exactly what to expect before booking with them.

Avoid this place unless you want to risk losing your deposit even with the owner's verbal promise…read moreand a written receipt. In December 2024, I visited this RV dealership after seeing their Facebook ad for a 2000 Tiffin Allegro Class A RV listed at $12,900. I was seriously considering switching to RV living, and this was one of the few options nearby. I spoke with a salesperson named Steve, who was polite, and then with Tony, one of the owners. I told Tony I needed more time to think about it, and offered to leave a $50 hold fee. He refused that and instead asked for a $1,000 deposit, telling me, "If you don't want it in two days, I will refund it to you. I'm the owner, I bend the rules. You have my word, and I'll even put it on the bill of sale." I have the full conversation recorded. Based on that verbal promise and his position as the owner, I agreed. I was given a receipt (which I still have), and paid by e-transfer. Two days later, on December 11, I went back to cancel. Tony was slightly upset, but ultimately agreed to refund the deposit via cheque--this part is also recorded. However, at that moment another owner, Paul Buro, stepped in aggressively, shouting that they lost customers because of me and that I "signed the paper," so I wouldn't get a cent back. He told me to take him to court and said he had lawyers. When I tried to reason with Tony again, Paul repeatedly cut me off. Tony stayed mostly silent. Eventually Paul told me to leave or he'd call the police. On December 16, I returned with a friend who recorded our second visit. Things escalated: Paul raised his voice, threatened to physically remove us, and actually called the police. We waited outside for over an hour, but no officers arrived. Hours later, a police officer called me and said they couldn't help and I'd need to take civil action. I have: * A written receipt from the business. * A bank record of the $1,000 transfer. * Full audio recording of the owner promising a refund within two days. * Video footage of the second confrontation. * Police call records. Despite all of this, I have not received a single dollar back. Be extremely cautious if you're considering doing business here. Don't rely on verbal promises, even from the owner. I'm now pursuing legal action.

I'm writing this as a former employee because people absolutely need to know what they're walking…read moreinto with this dealership. After what I witnessed working here, I can say confidently that if you shop at this dealership, you will be disappointed -- and likely much worse. Every single trailer that came through during my time there was damaged, scratch-and-dent, or loaded with hidden issues, and not once did I see a proper pre-inspection before these units were pushed onto customers. The entire goal was to rush walkthroughs, avoid questions, and get people to sign papers before they realized what they were actually buying. Anything customers noticed was "patched" at best -- never properly repaired -- and the expectation was to get the unit out the door, no matter the condition. After delivery? Good luck. Calls, emails, and messages go unanswered, and customers get stuck dealing with serious problems on their own. I watched this happen constantly. A major source of the chaos is the owner, Paul. In my experience, he is aggressive, dismissive, and refuses to take responsibility for anything. When customers ask reasonable questions about money, deposits, or trailer issues, he often reacts with hostility and threats to call the police instead of having a professional conversation. That was the environment employees were expected to work under every day. Now for the part customers absolutely need to know: Deposits & Consignment -- BE WARNED During my time there, I saw countless situations where: Customers struggled to get their deposits back, even when nothing had been finalized. Consignment sellers had to chase the dealership endlessly for payment, and in many cases, the money was never returned in a timely or transparent manner. From what I witnessed firsthand, once the dealership has your deposit or sells your consignment trailer, good luck getting communication or clear answers about your money. This was one of the biggest ethical issues that pushed me to leave. About the Reviews Another thing shoppers should know: during my time there, it was extremely obvious which reviews were genuine and which looked like they came from people connected to the business. The overly positive reviews do not reflect what actually happens. The negative reviews are far closer to the truth. Final warning: Shop here at your own risk. If you're considering buying a trailer here, inspect every inch yourself, get EVERYTHING in writing, and understand that: you may not get your deposit back, you may struggle to get paid on consignment, and once you leave the lot, you're on your own. Based on what I personally witnessed working there, this is absolutely not a dealership I would recommend to anyone.

Larry was amazing to work with. Gave us lots of info & delivery was also an option! I would…read morerecommend.

EZ Camp RV Rentals is the best place to rent. I checked a few other companies and EZ Camp has the…read morebest selection. All are very clean. I would definitely rent from them again, and highly recommend them.

It's Saturday morning and you would expect employees to help customers. There were about 6 people…read morebut most were clicking away on their computers. When we asked for assistance to view an RV one lady said I am with another customer ask someone else. She was RUDE!!! Then when we asked another person he said I am not allowed to open an RV door I need a special $250 license. So he said ask someone else. We stood there for 15 minutes and said forget it! I DO NOT recommend anyone to go there. Lousy, unprofessional, rude service!

This is a business where they are really nice when they want your money but ignore you when the…read morealready have it. We rented one of their RV's for Canada day long weekend and they gave us a vehicle that leaked out all the fresh water which prevented us from using the shower and sink. This was one of the amenities we rented it for as the showers at the Ontario provincial parks were not open due to covid. We reported it to Owasco while on our trip and again when we dropped the vehicle off. They promised to give us a call once they were done processing the return of the vehicle. Waited a week but no call so I called them and spoke to the rental agent I had originally dealt with and she said to leave it with her and she will get back to me. It's Sept. 6 and I'm still waiting for the call back. This was our 1st time renting an RV and Owasco made it one of our worse experiences. We spent close to $2000 on this horrible Owasco rental. Please beware of this place as I would hate for someone else to have this experience. I have a video of the vehicle leaking but I'm unable to upload it here. This is not the way to treat customers. Where has customer service gone.

Fantastic RV Dealer, knowledgeable, professional staff. Beautiful new building very clean well…read moredesigned. Great prices on Trailers of all kinds. Super selection of accessories.

Please be cautious of the reviews provided. They provide a credit for completing these when you…read morefirst purchase your trailer (this is typically before you have any concerns....). Since writing our intial review, about our positive experience buying, we have had multiple issues that have been not resolved/poorly resolved by Outdoor Travel. These are the most recent..... -Within a year, our flush "leaked" and flooded our trailer. This was the second time we used the flush to clean the black tank. They "fixed" it, only to find that it was still leaking when we tried to use it again. We just decided we weren't going to deal with it and have not used it since. No cost for them to "repair" it, but we recieved a $200 bill almost 7 months later, when they told us this was actually not covered. -seals on our slide out - again within a year, these starting falling off. We took it in (the same time as above) and they "fixed" it by putting staples in the seal. We were not happy with this fix, but I called Aspen and they said this was their recommendation. Again no cost at pick-up, but again we recieved a bill 7 months later, another $200 for staples. - back window was very hard to open - again within the year. We took it in (the same time as above) and they "fixed" it by bending it? It still sticks......Again no cost at pick-up, but again we recieved a bill 7 months later, another $100. So total for this bill, when we were told no cost at pick-up in May (we received 7 months later...even though we have been there a couple times since and they did not mention) was $600 and they put some staples in, pushed the window in, and fixed one fitting on the flush and now it leaks somewhere else...... Again, these are only some of the issues we have had......I would think twice about buying from Outdoor Travel.

Great service and very friendly rental company for RV. The vehicle condition is very good, clean,…read moreand well equipped. I started the booking with Vivek Jain, checked in with Jassica Walia, checked out with AP Singh with the assistance of Vivek and Jassica. Very smooth service and they are very considerate. They think from the customers' perspectives and do their best to satisfy the customers. I definitely will come back to them and introduce Cruise Canada to my circles. Thank you guys and you have done a great job and I really enjoyed my trip. Bob

Rented from the Bolton office everything was exceptional. They were flexible with both pick up time…read moreand drop off time and they went out of their way to make sure our experience was great. Thanks

some serious issues that we had during our trip with the RV (rented on July 30th 2020), there are…read moremajor concerns about the RV that was rented out to us and it is not recognizable upon initial inspection but only found when the RV was driven for some distance. Below are the main problems that we have faced and have caused interruptions to our trip which caused us to cancel our long weekend trip earlier than expected: 1. The slider (extender) got stuck on the second day, it wouldn't slide all the way out but only about 20% and it stops (video attached for refernce). We spent our time trying to fix it while contacting your support team with hours of waiting on a response. No help was received by your end so we had to find a tent to sleep in but stores were closed at the time, also hotels fully booked for the long weekend. We had to borrow a tent that didn't fit all of us, besides there were no sleeping bags, you can imagine how horrible this experience was as we fully were dependent on sleeping inside the RV. One of your members (CJ) was concerned about the slider upon initial inspection before our departure but then a technician came and indicated there is no issues and the RV is fully functional and the slider should work and confirmed it, that wasn't the case on our 2nd day of the trip.  2. After experiencing a horrible sleepless night cramped in a small tent with no sleeping bags, we have decided to leave back and end our long weekend trip by returning the RV as it is not functional and can't be slept in. We drove the RV back and faced a major safety issue while driving, windshields wipers were very dirty in the rain (couldn't tell upon inspection as it was a sunny and not raining). The wipers cause some sort of white grease material to buildup on the windshield while raining (pictures attached). This was very unsafe as there were numerous times we have encountered when the windshield was fully blocked with dirt material and blocking the driver from seeing the road clearly. We have to drive below speed limit and pullover the clean the windshield multiple times and causing us to be involved in risky situations with other drivers on the road.  3. Last issue that was a major concern and the management should be aware of is the fact that the RV have bed bugs! We got bitten after our first day. The bedroom and top bed were the spots where we got bitten. There is a big chance we have brought bed bugs back into our homes and this will cause us unnecessary issues in the near future.  These three issues have turned our supposed to be fun and long weekend trip into one nightmare that we had to end early. This was the worst experience we have faced and have put us in risky and unsafe situations that could've ended badly such as being involved in an accident on the road for not being able to see clearly through the windshield

STAY AWAY AT ANY COST!! You going to regret doing any kind…read moreof business with this guys, they are absolutely breaking records with the most unhelpful,unprofessional and rude people I have ever seen in my life (special the owner Hary and one of their representative name Kate). Call to ask question about returning the Rv 1 day earlier coz we didn't have where to park it at home and they told me they gonna have to charge me 3500$ (the deposit fee) if I do that and hang up on my face. People like them doesn't deserve any business. As an online marketing guy I am going to do whatever it take to warn other people from doing any business with them. Hoping to save others good people from the bad ones.