Took three cars (all new cars, only driven in town, yes they were grimy due to the weather/rain, but not anything extreme) here over the last two days, getting the ultimate wash ($35)...none of the cars were actually clean when finished, they were 75% clean, about what I could have got going through a $5 drive through wash and hand dried myself. There was still dirt on the door handles and on the trunk, mirrors were not wiped down, windshields were streaked like the sprayed the dash and didn't wipe the over spray off the windshield, the dashboard was streaked and parts still had dust on them. The wheels were not cleaned at all, had to have my son re-do them. On the third vehicle, I decided I would point out the areas that still needed attention, the attendant stated that although it wiped off easy, you had to pay extra to get that off...well that was not explained, guess I would have paid, to get the vehicle done correctly. I use to take our vehicles here when it was under the previous name and always had great results, used them for detailing and oil changes. I am now looking for a new place to take our vehicles, will not be going back. read more

Went to the Robinson location and got a car wash and clean inside my car, I could have done it for free myself and it would have looked way better. Dirt still on the floor and seats, over spray on windows and not cleaned I was so excited to get my car cleaned and now I just wasted my money. Don't tell people you're paying for service to be done and not do it. read more

Free car wash but wouldn't let me use it at the location on Apple Maps. Said we would have to go to the other location 10m away.

Got the Ultimate package for $55. Was super impressed with how clean the inside and outside of my car was. Will definitely be back.

Horrible experience- argued with us about oil we wanted - got oil all over engine - and worst of all bent hood rod when he tried to slam the hood down while still engaged...and now the hood is out of alignment as well . read more

Cruise-In Auto Spa - Mechanic bent the hood rod trying to slam the hood shut while rod was still engaged - and now our hood is out of alignment as well... - Car Wash Near Me - Norman, Oklahoma

No worries. I've driven by since this event and taken my business elsewhere for last year. That policy is a little ridiculous when you're not getting a customers vehicle clean. $55 anywhere else is like a full detail. Get with the program. read more

I've been coming here for years and am so pleased every single time. They are always friendly and efficient and never miss a thing with the oil change. This time they even put on the replacement windshield wipers that I had sitting in my trunk for me. I love the included car wash with the oil change as well, and I still think the price is all around great value. Thank you!! read more

I took my car in and paid $55 for "The Ultimate". I found that it's the ultimate rip-off. I was there for over 40 minutes so when I was finally called, I had to leave to pick up my Granddaughter, so wasn't able to specifically check every detail. When I got home, the outside was dirty, the windows were smeared and the mats were filthy! There was also dirt on the back seats that they didn't wipe. I have photos which I will attach. I went back 2 days later and asked to speak to a manager to try to get it re-done; I was told no. I'll never go there again, and will do everything I possibly can to deter anyone into using that place. And I tipped $10 for this? Adding on since the " Business Manager" responded: You guys had the opportunity to make it right yesterday, yet apparently didn't want to help. When I asked to see a manager yesterday i evidently didn't get one. read more

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Really like this car wash. They are so thorough. They have so many hard-working employees. They have their routine down. They even personally clean your wheels and dry off your windshield when finished. I also love all the options they have to offer full-service. They are awesome ppl & establishment. They go above & beyond to help ppl & they employ a lot of ppl. I'm impressed w/their service every time! I am a loyal customer & I highly recommend them. Management is awesome as well. I'm happy. Definitely recommend them! read more

I paid $250 for a detail & got a car clean at best. There was no type of detail about it. Took it back twice for them to "redo" this is photos of their work after & what they advertise a detail is. Definitely choose elsewhere!! Managers were rude and told me this is the best they can do. Are you kidding me!?! Armorall isn't that expensive. I could have done this myself for $10. DO NOT GO HERE!!! read more

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I will be bringing my truck to Club car wash from this day forward. I've been going to cruise in autospa with my Tacoma for two years anytime my truck has been too much. Today they tried to charge me $20 extra ON TOP of the $20 I already pay for going there specifically for mud! read more

Did an absolutely amazing job!! The price was way cheaper than I anticipated. Will definitely be returning!!!

This is a review based John my elderly Mother n laws situation. My 80yo mother n law took her car on for an oil change and to fix a wire that was hanging down under the car. After she paid and left she brought the car over to our house and I noticed the wire still hanging down almost to the surface of the road so I checked to see if they had changed the oil. The oil was a quart low and had obviously not been changed. What could be seen on the dipstick was the old dirty oil. And they did that to an 80 year old woman! Shame on Cruise in! read more

I brought my car in for a super cruise car wash. I was called out saying my vehicle was ready when the manager said his employees were cleaning the window and the the window fell, and the window would not roll back up. I have a toddler and now will not be able to use this vehicle due to the freezing temps. I have had no previous issues with this window prior to this event, and he said he would not fix it but I could take it to a dealership. I also requested a refund, but the manager refused. I filled out the form (attached) without writing below the "do not write below this line" then the manager took the form and made me a copy; i got home when I notice Michael Scrubb (Manager) marked no to "Has the customer demanded a specific remedy", which is completely inaccurate, and since he requested I sign it prior to him making a copy I feel I was mislead and lied to. Disgraceful! Poor customer service! read more

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Received the Express which included the works. Hand waxed, chrome cleaned, as well. Excellent service, good value, excellent service. Very pleased. read more

I've used this car wash, oil change location for several years, with great service. However the past 6 months to a year it's been TERRIBLE. For oil change/tire rotation you get that done then go get your car and take it through the car wash then back over to get in line for them to do the inside. So I decided to try someplace else so I didn't have to go in and out to move my car. I tried them again today. They had me stay in the car during the oil change then when I tried to pay I was told they don't take fleet cards. I've always used fleet car so I asked when it changed and to ask a manager. The assistant asked the manager who said no we don't take them. I again asked since when? He tried to run the card outside, I told him they always do it inside. Amazingly he went in to run the card, they do take them. No apology. Then when to get the car wash lady, for the wash and vacuum that I paid for with the oil change I was told that it would be an hour to vacuum the inside. I told them I didn't have time to wait. No offer of a refund for the already paid for car wash/inside cleaning. Never use this location. read more

This used to be the place to go to get an excellent car wash but not anymore. I've always paid extra to have my wheels done and what a waste of money! I saw them touch it but my wheels are not clean at all! And it cost me $6 extra. I will be finding another car wash in the Norman area. There are plenty that I'm sure would do a better job at the same price point. read more

Polite and professional staff. My car always looks great after having it washed at Cruise-In. Their attention to detail is phenomenal.

Got my car and had them take it back threw the car was still dirty bugs and spots on my car so unhappy with them terrible job they could clearly see it was not clean never should of had to tell them what a bad job they did will not return read more

My husband took out truck in for a $200+ detailedmo job, They didn't cleaned the cup holders, the center console and did a crappy cleaned job! My husband took car wipes and they were, blacked dirty after going over there crappy cleaning! We were offered a $40 car wash, but nothing for the interior after paying over $200+. They've lost a loyal customer, over giving us a $40 car wash instead of offering to cleaned the interior of the car or a refund! read more

After paying for the "Ultimate", I waited for over an hour, watching as cars came in and went out ahead of mine. My dash and windows were not done very well, and the back end of my vehicle was still dirty. This is not the first time I have left unsatisfied, but it will be the last. read more

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I made an appointment to get the full interior detail and car wash. Even though it was a busy Friday, the manager was able to fit me into the schedule because they need at least 5 hours to work on your car. There are 5 lanes to drive up to with a person waiting there to assist you. I got to go ahead of everyone and get someone started on my car right away because of my appointment. Dave made me feel confident that they would be able to take care of every spot that I hadn't been able to clean myself, such as around the speakers of the door, cupholders, and scuffs on the ceiling. Right now for a spring special for $45 more they can give you a fabric protector and deodorizer in the car. I am already paying $125 for everything and one of those options comes free for me anyways so I passed on the offer. They have a decent waiting area inside with a tv, chairs and a table, some toys for kids, magazines and post cards for sale to look at, and a fireplace. The only suggestion I would make would for there to be more seating and a nice coffee machine for complimentary drinks. Overall, they do a very good thorough job on the cleaning and customer service is excellent. Downside is if you have no ride while you wait for your car to be done, you may want to bring some entertainment of some sort unless you want to be bored to tears. read more

Cruise-In Auto Spa - Car Wash Near Me - Norman, Oklahoma

Update: after the manager, Dan, worked on cleaning what the gentleman was supposed to yesterday, I am very happy with the detailing and customer service I received to rectifying the situation. I am changing my rating from 1 star to 4. The seats were like a night and day difference. Thank you Dan! This was my first time getting my van detailed with this business and I am very disappointed. I made an appointment for 11 am for the complete exterior and interior detailing for $275. At 5:30 I received the call that the van was ready. I'm not trying to be picky, but was not satisfied with interior job. Door jambs we're still filthy, cup holders and center console was not touched, and leather seats were still dirty. When I mentioned the seats didn't look like they've been clean the gentleman said it's just wear and tear and won't get any cleaner. I rubbed one of the places and the dirt came off. I called the manager over and they agreed it needed to be cleaned better and said I could come back tomorrow and they will make it right. I will update this review after the touch up tomorrow and let you know how it goes. read more

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These guys take their time. Did a wonderful job on my truck. One of the best car washes o have had, to bad I'm not from Norman read more

Cruise-In Auto Spa - My Ford F-150 - Car Wash Near Me - Norman, Oklahoma

When I pointed out to the manager they did not use the brush on the front and back windows he insisted they did. Stating again they did not he told me I was lying! Wow is all I can say and they definitely lost a long time customer. Poor customer service read more

Have used them a few times to clean my seats, and they never disappoint. I have 2 very messy boys that destroyed my car. 2 hrs later my seats look brand new. They are always friendly and the price is cheap!! Will always use them for my car detailing needs. I believe Dan is who did my seats today, but I could be wrong on the name! read more

Cruise-In Auto Spa - Car Wash Near Me - Norman, Oklahoma

Longer than desired wait times. Good but not great job cleaning. Their social media is basically non-existent. They post of promises for winning free services etc. on Instagram etc. but they do not monitor it at all. I know because I have posted and I saw NOBODY else post and yet somehow I did not win anything lol. I did not care too much but I don't think you should false advertise to people that there is a chance at winning something when staff clearly takes no interest in those who are basically giving you free advertising, some who have a huge following. The staff at the check-out counter were neither friendly or rude, just sort of going through the motions. Free drinks while you wait is a plus, as you WILL be waiting a while. I think it took about an hour and a half and I saw about 5 cars in front of ours. read more

Cruise-In Auto Spa - Interior - Car Wash Near Me - Norman, Oklahoma

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You're paying for what you get. $60 for a FULL ultimate detail but it's done quickly. It's a quantity over quality business. Many spots missed and poorly done. read more

Cruise-In Auto Spa - Not even close to being cleaned. - Car Wash Near Me - Norman, Oklahoma

I paid $35 for their "ULTIMATE" car wash. What I go instead was absolute trash- I could have done better myself with an hour and a rag. The car was not filthy to begin with, and the dirt/smudges/water marks that were left after spending $35 were unacceptable. I will have to fix this abortion when I get home from work tonight. Do not waste your money or your time here. read more

Cruise-In Auto Spa - The $35 "Ultimate" wash. This is what you're paying for. - Car Wash Near Me - Norman, Oklahoma

I took in two cars to get their top-of-line car wash: a Ford Focus and a Ford Expedition. The first surprise was that they flatly refused to wash the Expedition because it was too big to go through the automatic car wash (it had a roof-mounted luggage carrier) and they don't wash cars by hand. The second surprise came AFTER I paid over $50 to get the Focus clean, only to find that the muddy dog paw prints on the seats and console were still there. When I complained, I was told that they don't clean seats or interior components, other than to vacuum the floors. So, to summarize, Cruise In Auto Spa in Norman won't wash a big vehicle, and they won't clean the seats on any vehicle unless you spring for the $400 detailing package. Be warned. read more

My fav place to get my car cleaned! I am willing to drive 30 min to go to this place. They always do a great job!

Today I went in and got the wheel deal which is cleaning of my car wiping it off and doing my wheels. The only thing that made this visit a five-star was the extra mile Dylan black went to get my car clean. The other young man there did very little. He was the one wiping my car off and he left all sorts of water spots on it. But Dylan black saved the day! Keep hiring good people like Dylan. They will make your business prosperous. read more

Cruise-In Auto Spa - Car Wash Near Me - Norman, Oklahoma

Here's an update to my previous review. It's still the worst car wash in Norman. I wish I would have taken a picture of my car, inside and out. It's awful. I have no words! read more

I booked an interior detail starting at $125. I know my car was dirty so it ended up being $150 and I gave $20 tip. BUT I thought the whole point of getting your car detailed was attention to detail. On first glance the car looked cleaner, but as the pictures clearly show they were not paying attention to details. I only took me 20 minutes to finish cleaning the car. For the price I expected more. Won't be using them again. read more

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Great place to get an oil service and wash. The staff is super friendly and the service is awesome. Got my new floor mats too. They even installed them for me. Love it! read more

Consistent excellent work and service. I love the ability to bring my van in as many times as I like per month for one monthly fee. This lets me drive around in a clean vehicle all month for one price. Nice waiting area with snacks and comfy chairs. read more

I went back to get the Ultimate car wash and I am impressed. I guess it was just a matter of giving this car wash place another try. They told me it'd be 45 minutes so I walked over to Stella Nova to grab a cup of coffee and it was done in exactly 45 minutes. They also offer soft drinks and coffee inside for free. The service was great and I will definitely come back. read more

First time, I thought they did an awesome job! My car was pretty dirty and also had some spray-on wax from another car wash on the windshield that I had not been able to get off, which made it hard to see at night. They cleaned it thoroughly, I'm super happy with the windshield clarity! Would go back. read more

I think is a bit sad that I have to wait on a average of 2 hours for a wash and vacuum. It doesn't matter what time of day I come it's a LONG wait. The help I see is always moving there is just not enough of them to handle the work load. It's been 3 months now and nothing has change so I feel I'm going to make the change. Good bye Cruise-in. My time is worth more than the wait. read more

My car is still dirty. I discussed it with the manager. There are bugs still on the windshield, hood, and bumper along with dried pollen on the back hatch. On the interior nothing was wiped down and now there are sweat spots on the seat from where the employee attempted to clean the interior. There's also a scratch on my front right fender and lower drivers side front bumper. When I asked your manager if he thought it was clean he said yes that's how they clean it. I pointed out the bugs on the windshield and the rest of the car. He said there was nothing they could do the ran it through the car wash. This ladies and gentlemen is how this establishment washes a car for their $50 ultimate car wash package. read more

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