I used SBT many years ago for a European trip and had a great experience, so I tried them again for…read moreanother European trip. Unfortunately, this time was not good. I will not use names in this review as it is not my intention to hurt them but to report what my experience was so readers can make an informed decision. If you have mobility issues, please use a travel agency that understands and caters to these specific issues. SBT does not and it was obvious based on many issues including the location of some of the hotels, and certain arrangements that they did not complete. After the initial contact, I waited one month without contact and had to call and email them to get a response. The bottom line is that another agent took over. I was relieved until I found out that the original agent was doing most of the work. The new agent was on a three-week vacation during the planning and contact was not easy. Due to the original agent's lack of understanding or experience, the plans were incomplete, not what we wanted or more importantly not what I needed. As far as the train arrangements for wheelchair service, I was told they were made but they were not. When I emailed them from overseas regarding this issue, I was emailed the information and told to contact the service on my own. It was so bad that we skipped using the train two times and hired a taxi instead at four times the cost of the train. Three of the five hotels were on severely sloped streets and were so sloped it was impossible to use a wheelchair. Also, I had asked for all hotels to have an in-house restaurant and 3 of 5 did not. The final hotel was at the airport, and I was told it was in the terminal. It was not in the terminal and to make it worse there were no shuttles to the airport from this hotel. I do want to give you the positives, the second agent recommended a Masseria to stay in, and it was great, and we truly enjoyed the experience. He also recommended a restaurant in a cave and that was seriously awesome too!! Honestly, the entire experience with SBT was so frustrating. The day before the trip started, I was still desperately emailing them to finalize plans for the trip. There is a lot more that went bad but there is not enough time to cover all the issues. I wish I could recommend SBT, but I cannot. Sadly, I will be looking elsewhere for a new travel agency.

I loved the trip and working with Tina and Santa Barbara Travel. Tina helped to make my first time…read moreto take a cruise ship to Mexico a wonderful one. She found just the right trip for my wishes and helped me through the process from start to finish, i.e., arranging for a timely passport, ways to get to the ship, what the costs would be and finding the right insurance. What seemed most important was her experience in getting everything arranged and that she was working with the actual companies, because a lot of it was online and it is so easy to be deceived when using the internet these days. I was confident that she would prevent me from making mistakes as a first-time traveler. The whole experience was very exciting, if not a little nerve-wracking because of my inexperience, but she shared the enthusiasm with me and made everything happen! Thank you, Tina, for this first-time experience, I will be back for more trips to be arranged by Santa Barbara Travel!

We had a really amazing experience working with Yvette! Not only did she get us a great 10 day…read morepackage in Maui for our 15th anniversary, she was detailed, thorough and offered some of the best tips and suggestions that we hadn't even thought of. The place we stayed (as suggested by Yvette) was wonderful and a perfect fit for our busy family. We ended up missing our flight on our way home and when I called Yvette she jumped through so many hoops to help out. In the end, she was able to get us another night (at a heavily discounted rate) at the wonderful place we stayed, an awesome bargain for a rental car (for 1 day) as well as seats on same flight for the very next day (with no out of pocket expense on the flight change). We will be booking all future vacations with Yvette and I am going to share our amazing experience with all my friends and family.

The greatest. Easy to work with and extremely reliable. I've worked with them three times and have…read moreno doubt that they're putting my interests (as opposed to that of the hotel or airline) first.

Special thanks to SBTravel for our two week cruise/vacation. Everything was perfect. We had a…read moreflight delay and Heather was awesome. She contacted hotel and limo service to advise them of our problem. Thanks again to Charles and Heather.

My wife and I had a fantastic experience working with David de L'Arbre to plan our two week…read morehoneymoon in France at the end of September. David and his team did an incredible job putting the itinerary together based on some feedback we provided on the regions we wanted to visit and the activities we were hoping to do (enjoy local cuisine & winery visits!) . I was particularly impressed with the choice of accomodations, every hotel we stayed as was elegant, charming, convenient and and we were treated incredibly well given we were booked through David and their affiliations with Virtuoso. Travelling internationally during covid was a bit stressful but we were put at ease by David proactively reaching out with reminders on paperwork (Passe Sanitaire) and covid testing requirements for the countries we connected through. Our trip consisted of 3 seperate legs (Paris, Avignon, St. Jean Cap-Ferrat) with trains, planes and various ground transportation arranged at each stop. All we really had to do was sit back and enjoy our honeymoon. First class experience and we can't wait to plan another trip with David and his team.

Steve and his expert team have helped my family enjoy the wonders of the world for years! From…read morePortofino Italy to the Inca Trail in Peru :) and don't even get me started on the incredible cruises. They handle all the details and we have never been disappointed. They are truly the best and they make traveling with kids stress free. LOVE THEM, SWEAR BY THEM, YOU SHOULD USE THEM!!!

I can't stand making travel plans so when my out of town girlfriend was planning to come visit and…read morehad "nice hotel with spa services" on her wish list I was at a loss over where to stay. Another friend told me to call Isabel and I am so thankful for the suggestion - she handled everything, from finding dates that worked within our price range to the booking to the spa credit and I didn't have to do a thing! She replied to every email promptly, made great suggestions, and my friend and I had the most wonderful relaxing weekend. I have often thought about vacations I want to take with our family but we always end up just going to Santa Barbara or Palm Springs or to visit family on the east coast (which are all lovely of course) because of how much I do not enjoy figuring out travel - I'm so happy to have found someone who can do the legwork. We may actually get out of California for a real family vacation one of these days! I will definitely work with Isabel/Strictly Vacations in the future. Thanks Isabel!

Sue is an amazing travel agent! A couple of years ago she helped us plan our 10-year anniversary…read morevacation to Italy and France. It was SPECTACULAR! She helped us locate excellent hotels and arranged all of the travel accommodations including flights, car service, and train connections. In fact, she even went out of her way to find us the perfect restaurant for our 10th-year-anniversary dinner. It was magical. Literally probably our favorite dinner of all time. Stunning view of the Tuscan countryside, private setting, fireflies flying around, and just spectacular Italian food. All-in-all, you can't go wrong with having Sue help with your travel plans. She is the BEST!

Hands down, Sue MADE our trip to Greece. We received a recommendation from some friends to use her…read morefor our honeymoon and we couldn't have been happier. I'm a Type A planner, so it was hard to give up the "decision-maker" role, but Sue ensured that we made the final decisions every step of the way. She did her research; set us up with the best hotels, activities, and concierges; provided tons of travel tips; and really just allowed us to enjoy the 2 weeks we had after our wedding. I honestly could not recommend her enough and we can't wait to use her services again! Just a note that we were a little skeptical to plan our honeymoon with someone who we would never meet (she is in SoCal, and us in NorCal), but she was so attentive that I felt like the whole thing was planned in-person.

This is one of the most shady companies to ever work with, we repaired and painted one of their…read moretransportation vans, with a signed work order and knowledge of the work that we were hired to do and once the job was finished James Ball and his wife immediately put a stop payment on the cc without any communication or reason as to why they did that or any communication on how we can resolve and fix the issue and after doing some research on James Ball and Pipeline Transportation we have found many customers seem to be disappointed in how they handle their customer service. If James Ball and his wife or any kind of decent business owners, it would've communicated to me instead of ignoring my communication with them, but it doesn't matter because I won in Small Claims Court, even James Ball, lying to the judge and trying to record during small claims court shows how unprofessional and immature a man like that is and how he runs his business. If you see the pictures attached James Ball wants to point out that I didn't go over the job prior to starting.... AGAIN JAMES... that diagram that you posted on my Yelp page is from my estimating program that show corresponds points of work being done compared to the estimate... next time PAY ATTENTION and this wont happen to you again.

Talk to Tatum for a minute and then you'll immediately trust her, have confidence in all your plans…read moreworking out perfectly, and you'll know you have a great company you're going to want to work with for years and years. I've had the pleasure of having Tatum take me on trips many many times over the years- this review is long overdue. She's a great person, James has always also been an excellent partner, and I'm just so thankful to know them and lucky enough to have many awesome memories made with them: wine tours, shuttle runs to LA, airport pickups, referrals, etc. Two things up, five stars, and a hug and a kiss.

NEGATIVE 5 STARS. Customer service BEFORE the ride is SO BAD they will end up on your "never use…read morethis service provider list" I Emailed them for a quote from their website SEVERAL days ago. Received the following quote SEVERAL days later . That should have been my first clue . If they can't get you a quote on a timeley basis how can you rely on them to show up on a timeley basis? From the South Bay to LAX in a Cadillac (not even a limousine, a cadillac!) "Below please find your price quote. Should you have any questions, please contact us at (805) 568-5466. Rate Description Amount Flat Rate: $180..00 Std Grat: (20.00%) $36.00 Fuel Surch: (4.00%) $7.20 STC Surch: (4.00%) $8.64 Admin Fee: (10.00%) $18.00 Estimated Total (USD): $249.84* First off Chris Heckler , A flat rate of $180 is just ridiculous. Standard Gratuitity? There is no such thing as a Standard Gratuity. Gratuity is based on service and as per the following email I received from you would that standard would be ZERO as you have no standard of customer service. WTH is an STC Surcharge? and WTH is an Admin Fee? and you are only "ESTIMATING" that ? Seriously. To which I replied in an email, "you're joking right?" And then, Mr. Customer Service Rep of the Year (sarcasm) emailed the following: "No not at all. I am in business to make a living. If you cannot afford our service then I'd recommend taking a taxi." Word for word this is his attitude. Guess What Mr. Chris Heckler, your rude and assuming email and list of 'surcharges' and gratituties shows me you are the scruge of your business. I wouldn't step one foot into any of your vehicles if YOU PAID ME TO and from the other review here on yelp, it looks like this is the way you roll.

First please be aware. We had found this company and they went under the name EPIC Limousine. It…read moremust be a referral service that distributes jobs within their network. The name of the company and address listed on my confirmation was SB executive transportation located at 420 East Carrillo St Santa Barbara, CA 93101 which correlates with this listing and phone number. There is another listing on yelp for an address in Goleta with the same phone number and the website is currently sbsedans.com. I believe they are all the same as the phone number is the same. I guess if you get some bad reviews just change your website and the problem will go away. I used SB executive transportation for shuttle service for our wedding 1 month ago in Santa Ynez. I booked with Vivian who holds a title of co-owner. Booking went smoothly and I was excited they were able to accommodate us with short notice. Jimmy our driver who was very nice and courteous when he was around did not show up for shuttle service from Corque to Roblar for our guests as scheduled. He didn't read the contract carefully, so was unaware that we were wanting him to do this. We didn't know about this until 17:30 at which time people started taking their own cars and complaining and it made it back to us. The groom called Jimmy and we tried to wait, but when he did make it to Roblar with one load of guests they had essentially missed the entire ceremony. Although you could have said we should have contacted him sooner, that isn't really our job to make sure a hired car shows up at the contracted time and place. I'm sure he felt bad, and it was an honest mistake, but certainly I heard about it the day after and it was the one error of the day in an otherwise flawless event. We are pretty disappointed. I contacted VIvian about this and no response! Well hope this review helps others trying to decide on a transportation company.

One of the greatest experiences with any company I've had in quite a while! Flawless from start to…read morefinish!!! The staff is extremely knowledgeable and very very accommodating as well as encouraging! I took my wife on two days of hiking, the first day I went with her on a shorter two hour hike with a normal/average difficulty and then the following day she went back again for a challenging/difficult hike. She said it was one of the most wonderful experiences she's ever had. And I can occur the first day was amazing! I think the attention to detail and information provided by our guide Kelsey was just incredible. From the moment I booked the two days of hiking for myself and my wife through the end of the hikes everything was smooth as could be. I would highly recommend this company to anyone thinking of hiking in the Santa Barbara area. I am looking forward to using the Santa Barbara Day Hike Company again! As most of you know I don't give out five stars lightly in my reviews and I only wish I could give the Santa Barbara Day Hiking Company more! Treat yourself to a day hike with this awesome company! It will be an afternoon you will never forget!

Very friendly and warm-hearted guide. You can learn a lot from her! And it's a great place for an…read moreescape from stressful city life!