We had a really amazing experience working with Yvette! Not only did she get us a great 10 day…read morepackage in Maui for our 15th anniversary, she was detailed, thorough and offered some of the best tips and suggestions that we hadn't even thought of. The place we stayed (as suggested by Yvette) was wonderful and a perfect fit for our busy family. We ended up missing our flight on our way home and when I called Yvette she jumped through so many hoops to help out. In the end, she was able to get us another night (at a heavily discounted rate) at the wonderful place we stayed, an awesome bargain for a rental car (for 1 day) as well as seats on same flight for the very next day (with no out of pocket expense on the flight change). We will be booking all future vacations with Yvette and I am going to share our amazing experience with all my friends and family.

The greatest. Easy to work with and extremely reliable. I've worked with them three times and have…read moreno doubt that they're putting my interests (as opposed to that of the hotel or airline) first.

Super cute, perfectly located hotel! Right in the midst of Funk town, the beach and all the shops…read moreand restaurants. Small rooms but perfect for those who plan to be out and about enjoying Santa Barbara!

Pros: 1) Great Lobby that comes with great seating, free…read morecoffee and tea a mini bar that you can to purchase wine and snacks. 2) dog friendly 3) Mexican restaurant that's connected to hotel 4) We had a nice patio that we did use. 5) Valet Cons: Where do I begin? 1) The hallway to your room has flooring that is linoleum so the hallway echoes, which means that you will hear people running up and down the hallways, talking loudly everything vibrates and echoes because the flooring isn't carpet and the walls are very thin. If they're wearing heels, you can hear that from a mile away. 2) The rooms are teeny tiny 3) Our room had two I want to say double beds, but I feel like the beds are somewhere in between a twin size bed and a double bed very small bed. They advertise online that their queen size beds. There was only a foot in between each bed. It is hard to walk in between each bed, especially if two of you are standing trying to go to your beds at the same time. 3) Two of us shared a room and there wasn't a whole lot of room to move around. If one of us was moving around the other one had to stay on the bed. I felt like I was camping in a tent, not even a cabin. 4) The bathroom (WORST PART) was EXTRA small. The door to the bathroom wasn't even a real door. It was a door that was frosted, so you could partially see through it, especially because it wouldn't lock or shut. You could hear the person using the restroom very clearly There was only one mirror in the room and that was in the bathroom. It was a small mirror over the small sink. The sink had barely any room for us to put our toiletry items on there. And there was no else to put our toiletry items, so we had to keep our items in the toiletry bag the whole time. The shower was extremely small. It was a shower that was a standup shower that would've been great for a disabled person with a wheelchair because it was one of those that you could wheel into. There was no tub for instance that had like a tub wall on each side of the shower head. The shower had one door to protect the toilet because the shower was facing the toilet, and a curtain that didn't go all the way to the ground on the other side. What that means is water went all over the ground of the bathroom and we were basically standing in a puddle of water. we had to use our towels on the floor to soak up the water when we were getting ready for our event. The toilet was also very small and had trouble flushing. We also had NO HOT WATER WHEN WE WERE THERE! Upon checking out, we did not get any discount for that. They were supposed to send a maintenance person and that maintenance person never showed up to fix it. 5) There was also no microwave, but there was a teeny tiny refrigerator that barely worked. 6) Barely any place to hang your clothes. Two drawers to put your clothes in and one drawer, where the nightstand was so again we had to keep things in our luggage. 7) There were a total of two outlets that we could use to either charge our items or plug-in something that we needed. 8) As well as, for Santa Barbara we were expecting hotels to be expensive, and we understood that this place was going to be expensive as well. But this place was completely overpriced for what we received. We will never be back.

I thought this place was wonderfully located near downtown Santa Barbara and it was walking…read moredistance to the wedding venue which was 3 blocks away. Mind you it was pricey especially during Mother's Day weekend so I was grateful to take my parents with me to enjoy some R&R. The parking was limited but we got lucky that they have two large parking spots for EV which we were able to use. Note this venue also shares St Ramy(?) pool, jacuzzi, and restaurant. I thought they would include continental breakfast but they don't. All we get are three chips for 3 different alcoholic/non alcoholic drinks. I just grabbed the coffee latte, Arnold Palmer and lemonade to go. The inside courtyard is very spacious and clean and uses the beige white decor around. There is an instant espresso maker for hot water and coffee which many people took advantage. I got a few hot waters to go. As for our room, we were on the second floor away from the view of the pool and Main Street which gave us some peace and quiet. The room was super spacious as well as the bathroom was pretty convenient to use. I did ask the host for extra blankets which I got but it was definitely smelly when I used them. I don't think they got washed when I got to them. So definitely request another next time. Overall great venue and wish I could use more of the amenities but was only there for a day. Pricey so I should look at points next time.

This hotel is on the quiet side of downtown Santa Barbara. If you head a few blocks west, it's a…read morelittle more lively. This is the perfect spot if you like a little less activity and a little distance away from all the hustle and bustle. With a family of four, our stay here was quite comfortable. The amenities included were sufficient and met our needs. We requested extra blankets and pillows for our kids, and the staff brought up the items almost immediately. The parking situation is average. Their garage is best for compact or clean cars. For larger vehicles, there is space on the streets however, there's a three hour limit directly in front of the hotel until 6pm.

We booked our stay at the Franciscan Inn after reviewing numerous options online. The facility is…read morequaint, clean, conveniently located to the Harbor, beach, Wharf...etc., and very reasonably priced. We used the pool and hot tub/spa, and both were clean and relaxing. The front desk staff were amazing! Friendly, helpful, and showed a genuine interest in making sure our stay was going well. Each of them had great suggestions for restaurants and activities. Would definitely stay here again.

The air condition was not working. The reception people gave us the runaround for four days. It…read morewould work for a little bit and then turn off. In 80 and 90° it was awful. I will not come back to this hotel.

Pacific Crest is clean and cozy. The outdoor area is great, with little sitting areas, pool with…read moremany areas to sit and eat. The breakfast was great, home made muffins, gourmet worthy yogurt and a trendy bottle of OJ. Naomi was wonderful as was all the staff!!

We stayed at this hotel for our trip to Santa Barbara in March. Our stay was only for 3 nights…read more This hotel is near the beach and walking distance for the wedding that we were attending which was convenient. Our hotel room was located on the second floor while by boyfriend's mom and brother were on the first floor. Our room was nice, spacious and clean. The floor however was squeaky to step on. I had to watch where I step so that it wouldn't be loud, especially at night too. Feel bad for the people in the room below. In the bathroom, they prove shampoo, conditioner, body wash, hand soap and body lotion. The room has a TV, dresser, mini fridge, coffee maker but no microwave. When we made a reservation to stay here I thought they provided some breakfast but they don't. They were doing construction in the main office during our stay but we didn't hear that much since we were out most of the time. Downside would have to be parking and phone service for T-Mobile users. Parking is limited. If there is no more parking, you would have to find street parking. For our trip we just left my car and just used Uber. As for the cellphone, my boyfriend and his family have T-Mobile. They were not getting good reception even with connecting to the hotels wifi.

We stayed in the 3 bedroom suite and it was FABULOUS!!! We didn't want to leave! The 3 bedrooms…read morewere spacious, clean and up-to-date. Loved the showers, the bed and pillows. There isn't an AC so we left the windows open all day to make sure it was cooler at night in our rooms (We were here in May). The huge living room and kitchen were beyond what we expected. I can't speak to their regular rooms, but this suite is worth returning to. (Tried to book it for 3 months later and it was already booked.) Loved the jacuzzi and pool (which we could see from our balcony). We also had a 2nd private balcony with lounge/lay-out chairs and a table and chairs. The complimentary breakfast could improve. I was hoping for some warm oatmeal, but they only had packets of oatmeal you heat up- not the same. The staff at the front desk was friendly and helpful. It has its own private entrance/front door that allowed for privacy too. The location, right across from the harbor, made for a beautiful view. Each bedroom has its own bathroom. One king room, one doubles (2) room and one queens (2) room. I didn't get a good pic of the kitchen, only the kitchen table area. But it's open- overlooking the kitchen table. Has a washer and dryer inside the suite too. It truly has been created for comfort. I know we will return again!

Perfect place for my daughter's wedding guests to stay! So…read moreaccommodating and helpful from beginning to end- they let most of us check in early so we could get ready for rehearsals ,great morning breakfast , beautiful pool/jacuzzi, lots of outdoor seating for everyone to sit around and hang out - within walking distance of state street -the pier and so many other perks I don't have space to list.!! I highly recommend this place for big family stays - you won't be disappointed

We had an amazing trip to the Amazon River and Lima in Peru and it was all thanks to Robertson…read moreInternational Travel Consultants. Heather was amazing, very responsive and extremely helpful. We can't thank Heather enough how much they did for us and for planning such a fun vacation that my wife and I desperately needed. If you're looking for an exciting getaway with cool activities, look no further. Robertson Travel is the real deal!

I used SBT many years ago for a European trip and had a great experience, so I tried them again for…read moreanother European trip. Unfortunately, this time was not good. I will not use names in this review as it is not my intention to hurt them but to report what my experience was so readers can make an informed decision. If you have mobility issues, please use a travel agency that understands and caters to these specific issues. SBT does not and it was obvious based on many issues including the location of some of the hotels, and certain arrangements that they did not complete. After the initial contact, I waited one month without contact and had to call and email them to get a response. The bottom line is that another agent took over. I was relieved until I found out that the original agent was doing most of the work. The new agent was on a three-week vacation during the planning and contact was not easy. Due to the original agent's lack of understanding or experience, the plans were incomplete, not what we wanted or more importantly not what I needed. As far as the train arrangements for wheelchair service, I was told they were made but they were not. When I emailed them from overseas regarding this issue, I was emailed the information and told to contact the service on my own. It was so bad that we skipped using the train two times and hired a taxi instead at four times the cost of the train. Three of the five hotels were on severely sloped streets and were so sloped it was impossible to use a wheelchair. Also, I had asked for all hotels to have an in-house restaurant and 3 of 5 did not. The final hotel was at the airport, and I was told it was in the terminal. It was not in the terminal and to make it worse there were no shuttles to the airport from this hotel. I do want to give you the positives, the second agent recommended a Masseria to stay in, and it was great, and we truly enjoyed the experience. He also recommended a restaurant in a cave and that was seriously awesome too!! Honestly, the entire experience with SBT was so frustrating. The day before the trip started, I was still desperately emailing them to finalize plans for the trip. There is a lot more that went bad but there is not enough time to cover all the issues. I wish I could recommend SBT, but I cannot. Sadly, I will be looking elsewhere for a new travel agency.

I loved the trip and working with Tina and Santa Barbara Travel. Tina helped to make my first time…read moreto take a cruise ship to Mexico a wonderful one. She found just the right trip for my wishes and helped me through the process from start to finish, i.e., arranging for a timely passport, ways to get to the ship, what the costs would be and finding the right insurance. What seemed most important was her experience in getting everything arranged and that she was working with the actual companies, because a lot of it was online and it is so easy to be deceived when using the internet these days. I was confident that she would prevent me from making mistakes as a first-time traveler. The whole experience was very exciting, if not a little nerve-wracking because of my inexperience, but she shared the enthusiasm with me and made everything happen! Thank you, Tina, for this first-time experience, I will be back for more trips to be arranged by Santa Barbara Travel!