best travel service in the Midwest.Gail is the best agent i ever worked with on planing a trip.read more

Many thanks to Neelie for putting together our wonderful trip to Italy! Everything was first rate…read morefrom our accommodations, drivers, to our tour guides. We appreciated having the piece of mind knowing all the details were taken care of. I would highly recommend Neelie to plan your dream vacation!

They might be okay if you're going where they want you to go if you're spending what they want you…read moreto spend if you're doing exactly what they say If you're putting a trip together they'll take your name and number almost push you out the door and not return your call they are no help whatsoever if you're trying to put a trip together to someplace that they don't want you to go because they don't want to fool with it this is what they did to me twice. For that reason I don't recommend this place at all and they were rude why do you want to go there why do you want to do this The old lady well anyway you might have some luck if you want to go where they want to send you. For my experience with these people wasting my time waiting on them to call back not even calling back to give you a message that they won't be able to help you because they didn't work in that area of the world or what have you I give them one star

I recommend Oiu Travel because of their experience and wealth of knowledge. They work as a team and…read moreare friendly/personable. Last year we tried Oui Travel for the first time for a Costa Rica/Caravan Tour trip - it was a fantastic experience! We loved every segment of that trip, with a new adventure everyday! Recently we returned to Oui Travel to help us book a trip to Cancun/Riviera Maya. There were so many options to choose from so we needed extra guidance to find the right place at the right price. Thank you to Cindy & Laura for your guidance (and patience) with our Mexico adventure!

I was looking at doing a river cruise and had no idea how to do it or where to go. Was driving down…read morethe road and was so surprised to see a travel agency in South Elgin; Starship Travel, yippee. I stopped and walked in and Linda Schreiber, Owner welcomed me. She gave me several options of river cruise companies. Asked me where and what I wanted to do and see. She explained to me that she was on several and helped me pick out the right one for me. She was very thorough and very professional. Gave me all the prices and information about the cruise. I appreciated Linda, who took the time and effort to get me what I wanted. We held the space and the next day I deposited on the cruise. She told me that if I had any other questions to call her. Leaving that office I felt satisfied that I got the best deal. I will certainly refer her to my friends and family.

Today I had to meet Marchela Travel for second time, and I had a second chance to have the…read morewonderful experience of dealing with them. They fully handled my trip to Bulgaria from translating and preparing all the necessary documents, booking flights, to renting a car, and advising on what to expect in this Covid times. Thank you so much Marchela Travel, I will certainly get back with you for my next travel needs.

Called twice to get some information on a trip. The person answering the phone took my information…read moreand said they would get back to me in a week. No return calls or emailed info like they said they would. It's been a couple weeks now.

This review is a few years late, but I generally had a good experience working with Amy and Kate…read more They helped make sense of a lot of wedding craziness, made a really lovely wedding website and did a lot of helpful booking for family which was fantastic. The downsides I'd say were that the resort wasn't NEARLY as nice as it had been pitched to me. The food was iffy, and my husband and I both got food poisoning (luckily after our wedding). The rooms were musty. And a lot of guests expressed that they could have gotten their hotels booked slightly cheaper than they did through Amy's team. We had our wedding in the Dominican Republic at Dreams Palm Beach FYI. And we loved the wedding coordinator on site (Virgilio) - he was fantastic, and the day itself was BEAUTIFUL and pretty perfect. Overall, the experience was a fun adventure, and my guests had the best time. We don't think we'd go back to this resort or maybe even DR in general, but it was very helpful having Amy's team there to help us along the way.

I used Destinations by Amy to coordinate wedding travel and accommodations for our wedding in…read moreMexico. Amy and Kate were wonderful and easy to work with. They were clear in explanations, had a very quick response time, and always sought out answers from the hotel quickly. They worked up until the very last minute with guests changing requests and really went above and beyond. They were able to get great rates and additional events for our group which we would not have been able to get working with the hotel directly. They helped me enormously during my wedding planning process and it was great peace of mind knowing the travel aspect was in good hands.

As a preface, this company is currently under investigation by the Better Business Bureau, the…read moreFederal Trade Commission, the Consumer Protection Division of the Illinois Attorney General's office, the Consumer Resource Center of Washington State, and several financial and private institutions. I will update this review accordingly, if that changes. But here's why: The TLDR: A) the company does not responsibly or efficiently apply the money you send them toward your accommodations, B) they engage in deceptive billing practices, C) they ignore clearly specified preferences when booking additional accommodations/excursions, and D) when questioned about any of the aforementioned aspects, they delay response or cease responding altogether. Here is my point-by-point experience with Magical Mystery Tours (MMM) and their deceptive practices. 1. The company did not responsibly apply our money towards hotel/flight accommodations. We booked travel from December 10-19 of 2004 and the company later revealed, under pressure, that they did not book ANYTHING until early December. In the best case scenario, flight and hotel were booked TEN DAYS before our trip began. In no scenario could this have been the cheapest timeframe. (see picture 1, a segment of an email from MMM). 2. During the trip, our preferences were not adhered to. We informed MMM that we were vegan during our preliminary correspondence. They proceeded to book us reservations at several restaurants with no non-meat (and certainly no non-dairy) options on the menu. Despite this, we showed up, trusting MMM had made some sort of arrangement. The restaurants in question said they were informed of no such thing. The same story played out with 3 other excursions we had them schedule that included meals. 3. When we returned and asked for a breakdown of costs, MMM included a Paypal Transaction Fee of over 3% of the total vacation cost. It is explicitly stated in the Paypal User Agreement that merchants may not pass on the merchant fee to the seller. They must have known this, but were counting on me not knowing. Ultimately, they did refund the fee, but only after being pressed--partly why I continued to distrust and investigate the rest of the bill. 4. When we requested original receipts, our request was denied, despite the their advertising otherwise (see picture 2, a screenshot of their website BEFORE we requested original receipts). After requesting this, they promptly changed the wording in an attempt to hide their billing (see picture 3, a screenshot of their website AFTER requesting original receipts). 5. After sending the before/after screenshots of the changes to their website, and applying additional pressure, they sent undated and unverifiable screenshots of receipts, refusing to send anything else. 6. There were several discrepancies in the final total trip cost relating to the percentage taken as an MMM "fee"--which were substantial. After several follow-up emails were sent regarding this, MMM ceased communications. (Note: the amount in dispute was less than $200. Imagine if you were challenging more than that...) The takeaway: Be careful when dealing with MMM. Do not pay a "transaction fee." Do not book unless promised original, dated receipts beforehand. Demand proof that your travel preferences will be adhered to. Double-check the math of your bill afterwards. My advice: Do not book with MMM. There are many other companies offering this service without deceptive practices: Pack up + Go, The Vacation Hunt, Black Tomato, Rustic Pathways Mystery Trips, Blind Experiences, Guess Where Trips, etc...

We had the absolute best surprise trip experience with Katie and MMT! We had done a surprise trip…read morewith another travel agency previously, and MMT was above and beyond more exceptional in every way. A few highlights: 1. I appreciate the thoroughness of the survey. Based on the questions, you can tell that MMT puts a lot of thought into the nuances of the experience for their customers. 2. I LOVE the customizability, especially with the budget. We weren't sure what our budget should be. Katie was immediately transparent on the minimum budget MMT would recommend in order to provide the experience we were looking for. We ended up giving a larger budget than MMT's minimum recommendation and were issued a refund of unused funds at the end. 3. Katie was timely and thorough in her responses to all of our questions throughout the process. She was sure to double check every detail before finalizing anything. 4. The excursions planned for us were INCREDIBLE and aligned with our survey exactly. It was the perfect combination of activity and downtime that we requested. I cannot wait to book our next surprise trip with MMT!

Absolutely need to book thru Frank and team! We booked a last minute (like a few days before) day…read moretrip to Epcot and he blew us away. Between a detailed itinerary to the constant availability for all of our questions we owe the success of our trip to Frank! He walked us thru our options of getting the Genie+ which turned out perfectly and we were able to get on all the rides we wanted to multiple times! He checked in with us multiple times and notified us of where we could meet characters! We had an issue at check in getting our early access passes and he personally called to sort it out. If you have any interest in using them you will not be disappointed! We had the absolute best Disney trip to date thanks to them! They went above and beyond our expectations and could not thank them enough.

Kingdom Adventures Travel is the absolute best! They took all of the stress of planning a Disney…read moretrip away at no additional cost to us. They were super communicative and had great recommendations and advice. Even as a former Disney employee, I would use Kingdom Adventures Travel any day to avoid the early morning wakeups and midnight booking times that go along with getting the best reservations. They even got us a highly coveted dessert party reservation during Spring Break which I can't thank them enough for. Highly recommend!

Michele is a wonderful travel agent!!! Our first river cruise was so great that we booked a second…read morecruise. We were kept informed of all details of our trip all along the way. Michele answered all our questions quickly. Would highly recommend the Travel Center! Rosemary

Jackie was the best travel agent we have ever used. My wife was looking for a cruise package for us…read moreand our friends and she stopped in to speak with someone and connected with Jackie. If you want a agent who listen to what your needs and desires are this is the place to come too. We took a Alaskan cruise for 7 days and spent 2 days in Vancouver she gave us ideas of place to go and which excursions were worth going on she hot the nail on the head on everyone. I always thought google was the place to find what your looking for, not for any of my next vacations it will be Jackie.