I've seen some major improvements at this Crumbl location over the past several months with the new ownership, and it really shows. The store is noticeably cleaner, the staff is much friendlier, and the cookies are consistently fresh and served warm. It feels like a completely different experience in the best way. They've definitely won my business back--highly recommend checking them out! read more

5/5 experience at Crumbl today. The cookies were super fresh and tasted amazing, and the staff was honestly some of the nicest people I've met at any bakery. They even wrote a note telling people to subscribe to my channel, which completely made my day and showed they actually pay attention to their customers. If you're thinking about going, this place is totally worth it. read more

Crumbl - Riverdale - cookie yum - Desserts Near Me - Riverdale, Utah

I'm going to update my review because the manager did do a great job in remedying my issues. And I do appreciate that. However, I did come in yesterday to grab a few of the Dubai chocolate brownies and it was a mess. One iPad said sold out. One said they had some. One iPad was cash only. The tv screen showed they were out of every cookie but one flavor. It was very disorganized. And they even limited the number of Dubai chocolate brownies that you could order to one per person and that wasn't mentioned anywhere online. Especially when I saw people before and after me ordering multiple. Previous to coming to Utah, I ordered Crumbl every week. But this location has made me change my routine The customer service really needs some work. But the Dubai brownie was delicious! read more

Crumbl - Riverdale - A sprinkle of topping. Thanks. - Desserts Near Me - Riverdale, Utah

This location under new management. Must say, Julie is THE BEST owner I've ever met. Truly the pinnacle of customer experience and kindness. Will be visiting frequently honestly just to see her. She is a sweetheart! Cookies are amazing and store aesthetic is perfect. Appreciate it! read more

Crumbl - Riverdale - Mint chocolate chip cookie, game day cookie, pistachio Dubai cheesecake - Desserts Near Me - Riverdale, Utah

We quit going to this location when another location finally opened up (it's still further away). The cookies are always terrible. Overcooked most of the time, very little frosting or toppings when they are supposed to have them or very little amount of filling if it's a stuffed cookie. One time I went back inside because they put frosting on a fresh hot cookie and it was a puddle by the time I got to my car. The quality is TERRIBLE. Like every single time, not just once in a while. Definitely doesn't match the pictures or even the other locations we go to. read more

Crumbl - Riverdale - These are supposed to be LARGE cookies. They are very small. - Desserts Near Me - Riverdale, Utah

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So me and my friends went in there and they were out of pretty much every cookie in the large size and half of the minis were out too. They took a while to get the order out and we're just chatting there was only one person in front of us. Anyways we made our pick and went to the car and the pumpkin cake cookie had zero chocolate chips on it which is not what was advertised. Please improve service read more

Crumbl - Riverdale - no chocolate chips on cookie - Desserts Near Me - Riverdale, Utah

We ordered 3 dozen of these overpriced cookies in the pretty boxes. What a disappointment with customer service.

Every time I order from the Ogden location, I am disappointed. But the app will not let me order from the Layton location, which is only a half mile further from me and far superior. Whether my cookies are purchased in person or at the store, the Ogden location always messes up. This particular time I ordered five cookies. One of them would have been in a separate single cookie box because it was my free birthday cookie. I received four cookies, one of which was not fully frosted and looked a little sad, but my birthday cookie was missing. The store always offers to let me come in to obtain a replacement... but my replacement cookies have often had issues as well. For example I did not receive my correct order through the app delivery option. Calling the store they told me that they were out of the cookie I had ordered so they just replaced it with something else without verifying. They asked me to come in and they would replace my box for free. While at the store ordering in person I was asked if I wanted a certain cookie, I told them I was allergic to something in that cookie, and I did not want that cookie even though they had offered it to me twice. They still put 2 of the cookie I could not eat in the box and did not put the cookies I ordered in the box. They did not show me my cookies before closing the box so I just grabbed it, thanked them and went out to my car. Once in my car, I realized that they did not show them to me so I opened the box to check them, and saw the wrong cookies. I went back in the store to have them fix it. When they were bringing me the box to check, it was the wrong cookies again. The manager ended up pulling up my order to see that I did not order the cookies they keep putting in my box and the error was not my fault. She was very nice and gave me several gift cards to apologize for the error. While these cookies are beautiful and delicious and the employees really have tried to make things right.... The competence of the employees over the last two years has been sad. They are very nice... but not very good at listening to what is being ordered or reading what is actually listed in the order. I have been told by many people that they do not ever go to the Riverdale/Ogden location because of errors similar to this. read more

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This Crumbl location might look sweet on the outside, but the way they treat their employees leaves a bitter taste. It's clear management doesn't value or respect the people who actually keep this place running. The workers seem stressed, overworked, and unappreciated--and it shows. No cookie is worth supporting a business that treats its staff so poorly. read more

Crumbl is always so good!! I love the new weekly cookies!! The day time service is great!!! The girl closing last month during the kardashian cookies was irritated we came in 1/2 hour before closing and made a mess of the box and the cookies she got it all intermingled together and it was just a mess. that had been the only rude experience I've had here, so I'm still giving a 5 star because of the other employees that made me feel welcome on other days. The store is very clean and the packaging has been beautiful before . read more

Love this place I'm hooked they have got the best cookies out of anywhere I have ever been. Not so much a fan with the weekly changes but they always have at least 1 that I'm obsessed with read more

Always so good love all the variety. Sometimes it's hit or miss with the customer service. But hey...it's the world we live in

It was my birthday and I was able to get my free cookie the manager more than amazing. The customer service there is beyond. Compare the sweetest workers. I was happy with the service and an amazing manager. Highly recommend this location for Crumbl. read more

Did an online order was late getting delivered & called the Riverdale location.. extremely rude customer service.. they actually hung up on me& refused to answer the phone. I had to call a different location to have them help me get ahold of management.. Extremely poor customer service & won't be using this location in the future read more

Pricey, but delicious. I love the choco chip and sugar cookie. A little disappointed they don't have the Beetlejuice cookies at my location.

Not all Crumbl Cookies are created equal and this one is a step above!! It is very clean and the customer service is incredible!! I highly recommend this store!! read more

Love the cookies, but I really miss the original pink frosted cookie. Bring it back please and I will visit your stores way more often

my daughter and I love to try the flavors almost weekly. I ordered a box of 4 on the app, went in to pick it up.... no one acknowledged me for a very long time... there were 2 others at the counter talking about what cookies to order but not one employee gave me the time of day. then I was finally asked my name for my order, got my cookies and left... when I got home opened the box and they weren't even the correct cookies. I have tried calling multiple times daily for over a week and just get to listen to their catchy toon for over 5 minutes each time and no one answers, ever. anyways the cookies are good, service not so much. read more

Best cookies in the world. We get some every week. We are never disappointed. They also provide great customer service.

Service was great but at least have more staff on a holiday. This is horrible on ownership and management. I know it sucks finding quality workers but at the same time you can always have more people come in. read more

Always fresh and always fast. Thanks guys! I love that y'all serve milk too! I like that you have mini cakes also. I alwats grab one with my cookies. The cookies freeze well read more

Awesome job! Got my entire order done very quickly and saved the day! Staff was super helpful

Very good cookies, a bit too thick and dense but I love the ones with the buttercream frosting that are served warm!!

Love it here! Amazing cookies and friendly staff! Clean and nice lobby too. They always get me my orders accurately.

First time ever visiting crumble in Riverdale UT We heard so much about this before and we used to live in PA and they don't have these around there therefore since relocating to Utah this was a must. There open until midnight which was a shocker and after a late night snack and in n out it was only right to finish the night with a yummy snack so we got a party box and this place is amazing and the cookies are to die for highly recommend all of them they all taste amazing. FYI they also have a rewards program sign up it's free for every 90 points you get 4 free cookies read more

Crumbl - Riverdale - Our first time at crumble in Riverdale - Desserts Near Me - Riverdale, Utah

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Last time I ordered one of the cakes was completely dough not cooked at all. I like crumble though and still go back but was disappointing

It's a cookie. Granted, it is a big 'ol fat cookie that is really good, but at the end of the day you are buying a $5 cookie. Now, I like a good cookie and the peanut butter cookies here are pretty hard to beat, but I really don't see the value proposition. This is the kind of cookie box you buy with the corporate AMEX card to impress a client, not really something you buy every day. read more

Great cookies! Love the service at the Ogden location. My favorite is the peanut butter and confetti cookie.

Very delicious cookies! The variety and taste is the best part of Crumbl. Cookies are a little big but can be frozen and eaten later. Highly recommend read more

This place is SO great! The cookies are made fresh and warm. They are unbelievably delicious, no matter what flavor you get. We got Dulce de Leche flavor last time and it was out of this world! The store is also very clean, the customer service is great, they were fast and friendly. The fridge is well stocked with milks and waters to help refresh you after the intense sweets. My daughters and I all shared one cookie and it was plenty for all of us because they are so huge. We will definitely be back! read more

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They use to be good. I feel like they fell off. Their service is meh. They can work on more things to make sure they are bering the needs. I went to get my birthday cookie and they would not give it to me. My app did not have it on there so they refused it. read more

It's crumbl cookie. Is there anything else i have to say? The staff is cool, just a bunch of teenagers. It's crumbl cookie.

Crumbl Cookies is a great spot to satisfy your craving for sweets. Good service and we always get their chocolate chip, cinnamon roll and whichever we are in the mood for. But those two flavors are great! Will be back when I am in town. :) read more

I am a sucker for cookies and as we were walking to our car, after having dinner at another establishment across the parking lot... my Cookie radar went off. After twisting each other's arm, my wife and I both agreed to support each other, by saying "sure... I guess I will have a cookie, if YOU really want one...". As if we were both such generous givers... The shop was filled with several workers; all of which appeared happy and were very friendly. Our order was taken and we both went for the traditional chocolate chip cookie. (Hey... we like to keep it old school). Anyway, the cookies were quickly boxed up and we were on our way. As we started to drive away... we both agreed we should eat our cookie, while it was still warm. The bummer was, the cookies were barely warm and they had very little flavor. We have visited other Crumbl locations in past and remember the cookies being more flavorful and definitely much warmer. So yeah... the customer service level and team working, deserve 5 stars for being so friendly and helpful. Unfortunately, this time the cookies fell short of what we would have hoped for in taste and temperature. Thus, my 3 star rating. They might have had an off night, so we will have to try them again in the future. read more

Cookies are good,sometime a little too much frosting but overall a good cookie. The service is ok could be a little more friendly on certain days read more

FINALLY! I've been checking this location FREQUENTLY waiting for the open light to be on! Alas, June 28th has come upon up to grace us with Crumbl chocolate chip cookies (plus free cookie day). While they had quite the lengthy line (100% worth it by the way) it moved quickly! It seems like this team is going to do great together! Can't wait to drop by next week for the cookies of the week! Such a fun place to come by, grab a nice warm cookie and glass of milk. Keep doin what your doing Crumbl. We'll be here for you. read more

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Crumbl has decent tasting cookies. Their ultimate peanut butter is my favorite. My review is more about the customer service inside the store and from their customer service reps. They incorrectly charged my wife for four separate cookies instead of a four pack. My wife didn't know any better because it was her first time going in to make a purchase. We called customer service after to see if they could correct this and instead they lied to us about why they were right to charge us for four separate cookies instead of a four pack. I wont support a business that has such terrible customer service and only cares about taking our money. read more

Wow, my life has been changed. I had my first Crumbl Cookie at the soft opening a few weeks ago and can I just say, I have been HOOKED every since. I dream about Crumbl. I honesty can't think of anywhere that could possibly have better cookies. I've tried almost every flavor they've had since they opened and every single one of them is out of this world. My favorite so far is the Birthday Cake cookie. My mouth is watering just thinking about it. If you're craving the worlds best cookies, choose Crumbl. You 100% will not regret it! read more

I wish I never found this place..It's addicting! The menu is always changing and I love trying the new cookies. The cookies are absolutely heavenly. The service is decent and always really quick. read more

I am a fat boy at heart, these are the best cookies hands down. They are worth every cent of the cost. staff is very friendly.