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The donuts weren't bad... its very very sweet sugary cookies...the chocolate chip and pumpkin ones were the best! The customer service is non existent. You don't get greeted. Just go straight to the computer and order what cookies you want. The inside looks like an open kitchen. First time visiting crumbl and expected a little bit more since this place is very popular in social media. Free parking. This crumbl is located inside of a shopping center plaza. It's definitely worth checking out if you never been.
I know that I am late to the Crumbl craze, but I finally made my way to this location to try these cookies for the first time. I came with a friend who swears these cookies are amazing. We opted to get a box of 4. One cookie is $4.28, a box of 4 -$13.95, a pack of 6- $21.48, and a 12 pack will cost you $36.53. Based on the pricing we told ourselves it was more economical to get 4 instead of 1 The business works as self service. As such, you place your orders on a computer as well as pay utilizing the same device. The staff make the cookies and packages them. They did offer us a sample as we debated on which flavors to order!! Of the four cookies we tried, my favorite was the guava! So good! Next would be the chocolate chip. My least favorite was the Oreo because it was actually chilled. I think the negative comments of this company stem from their cold cookies. The ones that are warm are amazing. I enjoyed the cookies so much I returned a few weeks later and they had a red velvet cookie! I love red velvet so I was eager to try this one! It did not disappoint. My only ask next time would be for them to not put as much frosting on the cookie! It was too much and I ended up tossing a large portion of it. I understand why people love this place! The cookies are amazing!
If you know me (or know of me) you know I love me an amazing cookie experience. As such, allow me to take you on this mouth pleasing journey filled with sugars, and creams, and best of all... Crumbl! Picture it! Atlanta 2023... the boys and I were having our usual boys night out and I had the craving for some Crumbl Cookie. Being a lover of Food based Art, Crumbl is a delicacy that I must indulge in when the need arises. As I was out the Sandy Springs area, this location popped up while doing my Yelp search and I immediately put the gps on "Go" and headed its way. I was super happy as it was after 11 PM and this location was open until Midnight. Yasssssssssss. Cookie Me, Please! As I walked up to the door, the bright light and magical Crumbl Pink began to call my name. Upon heading to the order kiosk all I could do was think of cookie induced happy moments and my mouth began to water. Don't judge me! Ha. As I combed through the selection I was excited as there were some flavors I had never seen before. Oh yeah! Let's talk Cookiessssssssssss. I ordered as follows, 1 x Lemon Cream Pie 1 x Cookie Butter White Chip (ft. Biscoff®) 1 x Semi-Sweet Chocolate Chunk 2 x Chocolate Crumb (ft. OREO®) 1 x Honey Bun Babeeeeeeeeeer. Hear me and HEAR ME CLEARLY!!!!!!! This 6 Pack of Magical Cookie Crumbl Goodness was a roller coaster of flavor profiles, various textures, and creamy joy. The Lemon Cream Pie is a direct representation of its name. I have no idea how Crumbl mastered turning a Full Pie experience into a Cookie... but the did. The Lemon Cream is served chilled so it sits perfectly on the crumbly cookie (or crust) with a nice lemon wedge in the middle. This cookie is sweet and tart and pairs well with any moment of cookie weakness. LoL!!! The Cookie Butter White Chip (ft. Biscoff®) should be banned. The audacity of a cookie to outcookie it's own self! Oh my!!!! This cookie is a soft biscuit themed cookie. It's warm dominance coupled with the crunchy scatters of Biscoff is off the charts good. This cookie pairs well with a warm drink and of course, any moment of cookie weakness. For the show stealer of the night... The Chocolate Crumb (ft. OREO®) has the gall to be warm, crumbly, creamy, and thick. This is the Godzilla of Cookie Goodness. Please be warned... this cookie is not for the weak of those who are known to get addicted to greatness easily... The remixed oreo base topped with open face cream and garnished with oreo. Yes I said it... it's like an oreo, on top of an oreo, within an oreo. Yeah! Let that settle in. This is the Cookie King of Chocolate profiles. Overall, Crumbl has delivered Cookie Greatness once again and I am hooked. Thank you to the Cookie Artist who comes up with continued ways to make the Cookie Monster within me smileeeeee. You are appreciated.
The cookies were better than the customer service and I also may have gotten a cookie that was bitten off, But overall cookies were amazing! They were mouthwatering and delicious . The guy who was at the register could be nicer to ALL customers not just a select group we all have the same currency He might have caught the this if he was paying attention instead of dropping my box on the counter and walking away. That's all. If that changes this place would have got a 5 stars for sure!!!!
In the words of OT.G---" YOUR PRICES WAY TO HIGH YOU NEED TO CUT IT." First time coming here. The inside is very simple and small it has a sterile and industrial look to it. Crumbl cookies change weekly, so you may not see the same cookie twice. I'm a sweet tooth girl, so the overly sweet cookies don't bother me the sweeter the better. Upon entry, you place your order on the kiosk, which doesn't take long, and they will notify you when your order is ready it took me less than five minutes a very uncomplicated process from beginning to end. Now, the price point for these mediocre cookies is insane I could have purchased all the ingredients and made my own for what they charge for one single cookie....SMH! This is a one and done for me just for the pricing alone, definitely not the worth the hype.
R had a craving for something sweet, so he used the Crumbl Cookies app to order some cookies from the Brookhaven location, but found out that the new Sandy Springs location opened recently. It turns out that the Sandy Spring location is closer, so he placed an online order for pick up in Sandy Springs. This Crumbl Cookies is in a busy shopping center. There are lots of available parking spaces in the large and free parking lot. R dropped me off so I could go into the store while he parked close by and stayed in the car. From where I was dropped off, I walked up some steps to get to the store level. Before I got to the entrance, though, I noticed there were a few tables in front, closer to the parking lot. There were many customers waiting in line to use the two self service kiosks so that they could order their favorite cookies. I'm glad R placed an order via the app which allowed me to bypass the kiosk line; some customers took a while to make their selections, delaying others behind them. More customers were in the waiting area, crowded together and looking forward to when one of the employees would call their names and hand over their boxed cookies. Flavors of the week rotate onto and off of the list of available flavors (except for milk chocolate chip and the classic pink sugar cookie (chilled), which are mainstays). This week, cookies and cream milkshake (chilled), strawberry cupcake, buttermilk pancake, triple chocolate chip and Kentucky butter cake made the list. There were at least seven employees working in the open view kitchen, and all of them were moving quickly, performing a multitude of tasks. There were two smiling employees taking turns bringing pink boxes to the waiting area, calling out customers' names and handing the orders to them. All of the employees did great jobs getting the long line of customers handled, and I could see it was obviously a team effort. Just like other Crumbl Cookies stores that I've visited, this still was brightly lit and clean. R and I each got four cookies; two of them were milk chocolate chip and two of them were triple chocolate chip, allowing both of us to try both flavors. The cookies were slightly crunchy, mostly chewy, dense, sweet, heavy and filling. I'm not that much into really sweet cookies so I wouldn't eat these more than once every few months, but these were good when paired with a tall glass of milk!
Very friendly staff! The sweet smell gets you if someone is walking out. It drifts you in like Pepe le pew with the scent lol . The cookie selection varies but they allll looked great . They even had "the kitchen sink" lol so they don't throw away ingredients but repurpose them and I love that . Went with classic chocolate chunk and it was gone before I left the parking lot . I'm not proud of that but will do it again ! Lol
I always enjoy seeing Crumbl's rotating menu each week. This week I was especially excited to try the strawberry ice cream bar cookie and the dulce de leche cookie. However, I was disappointed when I was told that even though I preordered just minutes before they were sold out of the dulce de leche. I understand that this is likely to happen, but I feel like this always happens when I actually decide on going. Overall, the cookies were still quite good and I was able to get the carrot cake instead.
Crumbl cookies sure are good! The only reason I'm giving them 4 starts is because they're a little pricy. It is a giant cookie which kind of makes up for it but I definitely can't eat the whole thing. Way too sweet. But if you're craving a yummy cookie, Crumbl is the place to go.
This location of Crumbl just opened and I was really looking forward to going. I had heard such wonderful things about there cookies and they were good but not my ideal cookie. I really thought that they were uniformly sweet and a little soft. I wanted a little bit of a crunch and some contrast on how every bite wasn't so sweet. The inside of the store is very clean and inviting. The staff was very friendly as well. We got a 4 pack to go and enjoyed them at home. They do have some outdoor seating but it was a rainy day when we went.
This was my first time to Crumbl. This location is very clean. You order from the kiosk then patiently or impatiently wait for your name to be called. The cookies flavor change from week to week, so you can try different options as often as you want. The staff was very nice. They smiled and greeted every guest. NOW for the most important part: the actual cookie. I chose cookies and cream. It was delicious. I am so glad I only chose one cookie this time. It may have been tempting to eat a whole 4 pack at 10pm. What a treat. I'll definitely be back. So glad they're in Ohio too.
I'm giving the store a 4 because it was super clean in there, the cookies are good but they aren't the best I've ever had. They taste too sweet like they just overload it with sugar and I'm referring to a regular chocolate chip cookie... my husband bought 6 in a box and it was $24 that's super expensive for average cookies.. I will say that they are pretty large but I don't think 6 of them are worth that price tag
1 less star because the first time I came, everybody ignored me besides one girl. I think her name was Samantha. But I could any remember. She was the only one to be busy and say " have you been helped". Someone even walked up to the register, never asked if I'd been helped. There were like 10 or more people working and two other people in the store. I felt invisible to them. It was a pick up order. Today I went, and did a pick up again and sat curbside. My order was out quickly. I probably will never go inside again.
6 months ago
Business owner information
Alex S.
Happy you found flavors you love! Can't wait to see you again for…
9 months ago
Simply put I love a crumbl cookies. I love ordering in the app and just coming in to get my order. It's always fresh and the staff is always friendly and this experience was no exception. I got a peanut butter blossom and as I walked in the cookies was being finished and it was warm and fresh when they gave it to me. It makes it such a nice experience that u truly enjoy!! Loved this location read more
4 months ago
Business owner information
Alex S.
❤️ That's not the experience we aim to create, and we’d love another…
The donuts weren't bad... its very very sweet sugary cookies...the chocolate chip and pumpkin ones were the best! The customer service is non existent. You don't get greeted. Just go straight to the computer and order what cookies you want. The inside looks like an open kitchen. First time visiting crumbl and expected a little bit more since this place is very popular in social media. Free parking. This crumbl is located inside of a shopping center plaza. It's definitely worth checking out if you never been. read more
Business owner information
Alex S.
Thank you so much for taking the time to share your positive…
3 years ago
I know that I am late to the Crumbl craze, but I finally made my way to this location to try these cookies for the first time. I came with a friend who swears these cookies are amazing. We opted to get a box of 4. One cookie is $4.28, a box of 4 -$13.95, a pack of 6- $21.48, and a 12 pack will cost you $36.53. Based on the pricing we told ourselves it was more economical to get 4 instead of 1 The business works as self service. As such, you place your orders on a computer as well as pay utilizing the same device. The staff make the cookies and packages them. They did offer us a sample as we debated on which flavors to order!! Of the four cookies we tried, my favorite was the guava! So good! Next would be the chocolate chip. My least favorite was the Oreo because it was actually chilled. I think the negative comments of this company stem from their cold cookies. The ones that are warm are amazing. I enjoyed the cookies so much I returned a few weeks later and they had a red velvet cookie! I love red velvet so I was eager to try this one! It did not disappoint. My only ask next time would be for them to not put as much frosting on the cookie! It was too much and I ended up tossing a large portion of it. I understand why people love this place! The cookies are amazing! read more
Business owner information
Alex S.
Thank you so much for taking the time to share your positive…
If you know me (or know of me) you know I love me an amazing cookie experience. As such, allow me to take you on this mouth pleasing journey filled with sugars, and creams, and best of all... Crumbl! Picture it! Atlanta 2023... the boys and I were having our usual boys night out and I had the craving for some Crumbl Cookie. Being a lover of Food based Art, Crumbl is a delicacy that I must indulge in when the need arises. As I was out the Sandy Springs area, this location popped up while doing my Yelp search and I immediately put the gps on "Go" and headed its way. I was super happy as it was after 11 PM and this location was open until Midnight. Yasssssssssss. Cookie Me, Please! As I walked up to the door, the bright light and magical Crumbl Pink began to call my name. Upon heading to the order kiosk all I could do was think of cookie induced happy moments and my mouth began to water. Don't judge me! Ha. As I combed through the selection I was excited as there were some flavors I had never seen before. Oh yeah! Let's talk Cookiessssssssssss. I ordered as follows, 1 x Lemon Cream Pie 1 x Cookie Butter White Chip (ft. Biscoff®) 1 x Semi-Sweet Chocolate Chunk 2 x Chocolate Crumb (ft. OREO®) 1 x Honey Bun Babeeeeeeeeeer. Hear me and HEAR ME CLEARLY!!!!!!! This 6 Pack of Magical Cookie Crumbl Goodness was a roller coaster of flavor profiles, various textures, and creamy joy. The Lemon Cream Pie is a direct representation of its name. I have no idea how Crumbl mastered turning a Full Pie experience into a Cookie... but the did. The Lemon Cream is served chilled so it sits perfectly on the crumbly cookie (or crust) with a nice lemon wedge in the middle. This cookie is sweet and tart and pairs well with any moment of cookie weakness. LoL!!! The Cookie Butter White Chip (ft. Biscoff®) should be banned. The audacity of a cookie to outcookie it's own self! Oh my!!!! This cookie is a soft biscuit themed cookie. It's warm dominance coupled with the crunchy scatters of Biscoff is off the charts good. This cookie pairs well with a warm drink and of course, any moment of cookie weakness. For the show stealer of the night... The Chocolate Crumb (ft. OREO®) has the gall to be warm, crumbly, creamy, and thick. This is the Godzilla of Cookie Goodness. Please be warned... this cookie is not for the weak of those who are known to get addicted to greatness easily... The remixed oreo base topped with open face cream and garnished with oreo. Yes I said it... it's like an oreo, on top of an oreo, within an oreo. Yeah! Let that settle in. This is the Cookie King of Chocolate profiles. Overall, Crumbl has delivered Cookie Greatness once again and I am hooked. Thank you to the Cookie Artist who comes up with continued ways to make the Cookie Monster within me smileeeeee. You are appreciated. read more
10 months ago
The cookies were better than the customer service and I also may have gotten a cookie that was bitten off, But overall cookies were amazing! They were mouthwatering and delicious . The guy who was at the register could be nicer to ALL customers not just a select group we all have the same currency He might have caught the this if he was paying attention instead of dropping my box on the counter and walking away. That's all. If that changes this place would have got a 5 stars for sure!!!! read more
Business owner information
Alex S.
We're delighted you loved the treats, but excellent service is…
In the words of OT.G---" YOUR PRICES WAY TO HIGH YOU NEED TO CUT IT." First time coming here. The inside is very simple and small it has a sterile and industrial look to it. Crumbl cookies change weekly, so you may not see the same cookie twice. I'm a sweet tooth girl, so the overly sweet cookies don't bother me the sweeter the better. Upon entry, you place your order on the kiosk, which doesn't take long, and they will notify you when your order is ready it took me less than five minutes a very uncomplicated process from beginning to end. Now, the price point for these mediocre cookies is insane I could have purchased all the ingredients and made my own for what they charge for one single cookie....SMH! This is a one and done for me just for the pricing alone, definitely not the worth the hype. read more
R had a craving for something sweet, so he used the Crumbl Cookies app to order some cookies from the Brookhaven location, but found out that the new Sandy Springs location opened recently. It turns out that the Sandy Spring location is closer, so he placed an online order for pick up in Sandy Springs. This Crumbl Cookies is in a busy shopping center. There are lots of available parking spaces in the large and free parking lot. R dropped me off so I could go into the store while he parked close by and stayed in the car. From where I was dropped off, I walked up some steps to get to the store level. Before I got to the entrance, though, I noticed there were a few tables in front, closer to the parking lot. There were many customers waiting in line to use the two self service kiosks so that they could order their favorite cookies. I'm glad R placed an order via the app which allowed me to bypass the kiosk line; some customers took a while to make their selections, delaying others behind them. More customers were in the waiting area, crowded together and looking forward to when one of the employees would call their names and hand over their boxed cookies. Flavors of the week rotate onto and off of the list of available flavors (except for milk chocolate chip and the classic pink sugar cookie (chilled), which are mainstays). This week, cookies and cream milkshake (chilled), strawberry cupcake, buttermilk pancake, triple chocolate chip and Kentucky butter cake made the list. There were at least seven employees working in the open view kitchen, and all of them were moving quickly, performing a multitude of tasks. There were two smiling employees taking turns bringing pink boxes to the waiting area, calling out customers' names and handing the orders to them. All of the employees did great jobs getting the long line of customers handled, and I could see it was obviously a team effort. Just like other Crumbl Cookies stores that I've visited, this still was brightly lit and clean. R and I each got four cookies; two of them were milk chocolate chip and two of them were triple chocolate chip, allowing both of us to try both flavors. The cookies were slightly crunchy, mostly chewy, dense, sweet, heavy and filling. I'm not that much into really sweet cookies so I wouldn't eat these more than once every few months, but these were good when paired with a tall glass of milk! read more
2 years ago
Very friendly staff! The sweet smell gets you if someone is walking out. It drifts you in like Pepe le pew with the scent lol . The cookie selection varies but they allll looked great . They even had "the kitchen sink" lol so they don't throw away ingredients but repurpose them and I love that . Went with classic chocolate chunk and it was gone before I left the parking lot . I'm not proud of that but will do it again ! Lol read more
1 year ago
I always enjoy seeing Crumbl's rotating menu each week. This week I was especially excited to try the strawberry ice cream bar cookie and the dulce de leche cookie. However, I was disappointed when I was told that even though I preordered just minutes before they were sold out of the dulce de leche. I understand that this is likely to happen, but I feel like this always happens when I actually decide on going. Overall, the cookies were still quite good and I was able to get the carrot cake instead. read more
Business owner information
Alex S.
Hi Daniel, Thanks for taking the time to leave us a review. We are…
1 year ago
Crumbl cookies sure are good! The only reason I'm giving them 4 starts is because they're a little pricy. It is a giant cookie which kind of makes up for it but I definitely can't eat the whole thing. Way too sweet. But if you're craving a yummy cookie, Crumbl is the place to go. read more
This location of Crumbl just opened and I was really looking forward to going. I had heard such wonderful things about there cookies and they were good but not my ideal cookie. I really thought that they were uniformly sweet and a little soft. I wanted a little bit of a crunch and some contrast on how every bite wasn't so sweet. The inside of the store is very clean and inviting. The staff was very friendly as well. We got a 4 pack to go and enjoyed them at home. They do have some outdoor seating but it was a rainy day when we went. read more
4 years ago
This was my first time to Crumbl. This location is very clean. You order from the kiosk then patiently or impatiently wait for your name to be called. The cookies flavor change from week to week, so you can try different options as often as you want. The staff was very nice. They smiled and greeted every guest. NOW for the most important part: the actual cookie. I chose cookies and cream. It was delicious. I am so glad I only chose one cookie this time. It may have been tempting to eat a whole 4 pack at 10pm. What a treat. I'll definitely be back. So glad they're in Ohio too. read more
3 years ago
I'm giving the store a 4 because it was super clean in there, the cookies are good but they aren't the best I've ever had. They taste too sweet like they just overload it with sugar and I'm referring to a regular chocolate chip cookie... my husband bought 6 in a box and it was $24 that's super expensive for average cookies.. I will say that they are pretty large but I don't think 6 of them are worth that price tag read more
3 years ago
1 less star because the first time I came, everybody ignored me besides one girl. I think her name was Samantha. But I could any remember. She was the only one to be busy and say " have you been helped". Someone even walked up to the register, never asked if I'd been helped. There were like 10 or more people working and two other people in the store. I felt invisible to them. It was a pick up order. Today I went, and did a pick up again and sat curbside. My order was out quickly. I probably will never go inside again. read more
2 years ago
2 years ago
2 years ago
Delicious as always. Service was quick and easy. I was able to use my loyalty crumbs with no problem. Looked very clean and workers looked happy. read more
2 years ago
Business owner information
Alex S.
Sweet treats, sweet customers! Thanks for choosing us!
2 years ago
Business owner information
Alex S.
We would love to help you out. Please reach out to our customer…
2 years ago
1 year ago
2 years ago
2 years ago
3 years ago
Overall, would likely not return. There's a place I order cookies from online that are truly out of this word and Crumbl isn't it. Although there were definitely some pros like: Very clean and quick service. Beautiful packaging. However, the flavour just isn't there. The cookies: we ordered 4 of their about 8 cookies. The main thing I noticed is that all of the cookies tasted almost the exact same. For example, the cookies and cream could have been any other cookie and tasted just like the butter and pancake ones. Something I found strange was that when you entered the store, there is no smell whatsoever of sweets or cookies. It was super clean but very factory like and sterile. read more
2 years ago
Business owner information
Alex S.
Oh no! Friendly service is something we value, and we’re sorry that…
3 years ago
Business owner information
Alex S.
Thank you for choosing us, and for the wonderful review! We're…
3 years ago
amazing cookies if you love soft, cake like cookies. their flavors are so fun but also have traditional flavors as well. so good! read more
Business owner information
Alex S.
Thrilled to have made your day sweeter! See you again for more cookie…
3 years ago
Cookies are pretty good high in sugar content though. Recommended as a sweet treat once in awhile read more
Business owner information
Alex S.
Hi, Thanks for taking the time to leave us a review. We are glad you…
2 years ago
2 years ago
2 years ago
2 years ago
2 years ago
Business owner information
Alex S.
Hello there! We're sorry to hear about the service that fell short of…
2 years ago
Business owner information
Alex S.
Hey there, we're sorry you had a frustrating experience. Our team's…
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