Nice, brightly lit, clean, modern, and full of all the up-to-date equipment you need. It's a great gym, and very affordable. I feel like Crunch is a nicer version Planet Fitness with thankfully less purple. read more

Wouldn't have a membership here if I had other options. Machines are always broken, and aren't updated compared to the other crunches I've been to. I'm disappointed read more

Gym is nice, but men's bathroom is always dirty. Paper towels on the floor. Floor is dirty not mopped. Like a bus station.

Honest Review Based on My Experience with Crunch Fitness I'm very disappointed with my experience at Crunch Fitness, and I want to share my story to help warn others who might be in a similar situation. I originally signed up for a membership for myself and my son when he was still a minor. When he turned 18, he decided to take responsibility for his own membership payments. I then canceled my own membership and removed my credit card information from the system to ensure I would no longer be charged. Shortly afterward, my son completely stopped using the gym. However, Crunch Fitness continued to charge monthly fees -- despite no service usage at all and without sending any notifications (no emails, calls, or letters). These fees kept accumulating for over a year and eventually totaled is $210.50 What's even worse is that the system never suspended or canceled his membership despite the missed payments. When I contacted the collection agency, I received no understanding or flexibility regarding the situation -- even though my son is a young adult with limited experience in handling financial matters. Continuing to charge a customer who hasn't used the service -- and without any form of communication -- is both unreasonable and unethical, especially when the customer is a teenager just starting to take financial responsibility. I hope this review serves as a warning to others. Please read all the terms carefully before signing up, and if you're signing up a child or teen, make sure to keep a close eye on the account status. The outstanding balance on my son's account has now been sent to a collection agency, and I have to negotiate with them. Additionally, this doesn't even include the frustrating experience I had when first signing up under a promotional offer. The ad promoted a 99-cent first month, but the following months were extremely expensive. During the first three months, I ended up paying over $100-$200 before I was finally able to downgrade the membership. Sometimes, these promotional offers can be misleading, especially for teenagers who may not fully understand the terms and conditions. It feels like a trap -- and unfortunately, it's often the parents who end up bearing the financial burden. read more

Still can't get these people to cancel my membership. One replied to my review that they could not find any emails. I spoke to the GM, she has emails from me. Perhaps you should hire someone for customer service that cares. read more

Was a member for quite a long time until this past week. Clearly I didn't mind the exercise equipment. Have seen a lot of turnover. With that being said...the front desk people are just rude. They would never want to be bothered. I would also see kids crunch staff constantly on their phones even when it's packed with kids. I brought my kids there and would catch the eye rolls from staff. Smh. I witnessed a staff member pull a mom off to the side and get in her face. I can understand why that mom became upset and defensive. Just horrible. Gym wise it's okay. Customer service wise or customer interaction- this place sucks. You can thank your grump staff with crap person skills for losing a long time member. read more

As a retired civil servant in the Department of the Army I was told in January 2020 by the Lawrence Crunch Fitness Gym that I was eligible for a discounted military gym rate. I signed a contract and all was well until I realized in 2025 that Crunch had charged me three times what I had been paying without any prior notification. I contacted Crunch fitness in Lawrence and was told they no longer had that military rate, but they would rewrite my contract to the originally promised amount and refund the difference of what they had overcharged. For two and a half months I have been calling the Crunch fitness manager and hearing the same story - we are working on it and will take care of it. They have continued to charge me the higher amount, despite their promise to correct the discrepancy. The manager recently admitted that I would only get a partial refund and there was nothing else they could do. He did offer to rewrite the contract to a lower amount, but I would be out the overpayment they have been mistakenly charging. I have since discovered that I am not alone in this manner of doing business by Crunch Fitness. Apparently this is standard operating procedure for Crunch. I guess signed contracts, integrity and ethics don't mean much to their organization. So my advise to you is to run quickly away from Crunch. Don't be their next victim. read more

I've been a member of Crunch since March 2024. The staff is very friendly. Although, I do see some turnover, the consistent employees are amazing. Patrick is one of the consistent ones. He's very nice and caring, always greets us pleasantly on the way in and out. Nina T is the best cycle coach (I may be biased as she's the only one I've gone to). The gym is kept clean. I love the variety of machines. The machines are the reason I finally switched from the fitness of planet. It is a struggle when students are back in town as the gym gets very busy. Although, I can't be mad that people are working on their fitness. I would love if Crunch made a second location in town to help with the overwhelming amount of students. I love Crunch in the summer time! Very minimal people, you're able to get most any machine anytime you want. The tanning and massage beds are well worth the extra expense. I will definitely continue to go. read more

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This new gym is the type of motivation I need. I'm excited to be a member, and there are always trainers on duty to answer any questions. The staff are super friendly, and very helpful. I'm committed to not have to "get back in the gym" and determined to making it a lifestyle. The manager Evan was amazing and helped me out so much. They say the third time is the charm, well today is my third time here and I am finishing this review. Every single time I walk in this gym I am greeted warmly with a smile. It's easy access to scan and they double check your id then you're on your way. I could spend hours in this gym, and time flies by because I feel like a kid in the candy store. There are people with body types all over the spectrum, and the best part is there really isn't any judgment. I cannot wait for my fitness journey to take off, and I'm so glad I have a nice gym to start my goals in. Yay !!! read more

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After being a member for more than a year I can provide some feedback on this business. I think this gym has the best hours of all the gyms operating in town at this time. Very convenient that it's open 24 hours during the week for those that need it. It has a lot of equipment even though equipment is on the cheaper side and a lot of the machines are often broken or "needing rest" as this gym likes to call it. Men's bathrooms are ALWAYS dirty. 80% of the time they are out of paper towels. The machines and treadmills are very dirty as well. Covered in spilled sports drinks and sweat. Yes your employees make an illusion of cleaning them sometimes melancholy petting them with a dust feather but they need to be properly cleaned. The floor in the weights area is a lawsuit waiting to happen. There are multiple big holes in the floor and it's easy to get your foot caught in them and fall down. I would address this immediately but it has been like this for more than a year. One of the biggest problems is your staff. Most of the people working the front desk are not very friendly. They don't want to be bothered. They want to watch videos on their phones and play games. Some look like they absolutely hate being there. Remember that those guys are the face of your gym so it's very important to get them trained on customer service skills. It seems like the biggest problem for this gym like many businesses in general is proper management and adequate employees. If you are the owner of this gym and you are reading this I hope this review helps. Good luck read more

Love my trainer. Bobby is the best! Great atmosphere! Great energy! I highly recommend this place!

I wish I could rate this gym higher, but I honestly I can't. In terms of getting in and out for a quick lift, you can do that fine. If you want to use the cables or train legs, you may want to reconsider... The machines on legs are always broken, and I've personally had to bring a screw driver just to fix one of the machines to barely get it to work. The staff is fine for the most part, however the management is atrocious. They have new gym employees every week! Seriously, the second I see a new employee, they're gone within the next month. I have also taken note that they've illegally hired underaged girls to work here, while also having child labor law posters in the back security room, how ironic! If it couldn't get any worse, the cleanliness of this gym is comparable to that of a port-a-potty...not exaggerating. The men's bathroom never has paper towels, toilets are always covered in poop, and the floors are never mopped. Not to mention, the gym equipment is NEVER wiped down, and if it is, the quality of the wiping is useless. They have also recently dropped the hours on Friday to 11pm instead of midnight. This isn't the end of the world, but the problem is when they start locking the front doors at 9pm. When I asked one of the guys who used to work there, he said they did it to get more time to clean the gym, but this makes no sense because the gym is filthy the very next morning. I understand that the garbage management isn't entirely the employees fault, but it seems like they're trying to be bad on purpose. If you look past all of those problems, the gym is pretty good. The people who workout there are always nice and friendly, so for gym atmosphere, this has it. Crunch is arguably one of the better chain gyms in Lawrence, but that's because its main competition is a planet fitness down the road. Yes, also better than genesis (the aggressive management there makes crunch feel like you're in a church). read more

The new personal training, Director brings a much-needed, warm and pleasant attitude to the Crunch environment.

As an employee who just got fired from there I can tell you it a good place just bad management and not enough employees especially for kids crunch they usually only have 1 person working the shift and they don't care about safety I've been complaining about them getting more staff because they been having 1 person work a shift by themselves with 18 or more kids by themselves that's not safe and they don't care read more

handsdown my favorite gym I've ever signed up with. Anytime I need to freeze my membership they never ask any questions just freeze it for however long I need it. I've had questions about cancelling and due to no contracts you can cancel at anytime. the staff is always amazing and friendly, especially in the kid zone! For $39.99 getting the kid zone, open gym, workout classes, spray/tanning, Locke room saunas, and the massage loungers it totally worth your time and money!!!! People who complain aren't doing it right on their part!!!! weve had payment issues or their system has been down and they've never questioned our memberships so.. ALSO!!! My kids LOVE their kid zone and they're 5, 9, and 10! read more

Average customer service, and understaffed when it comes to professional fitness consultants living the full life-style. Wouldn't pay for any other services other than the weights. read more

Really not one to write reviews but this Crunch fitness kind of sucks. Don't get me wrong I would say it is well kept and clean however the customer service isn't good at all. I haven't worked with any of the trainers but they all seem approachable and kind. On the other hand the front desk people are just rude and seem like they're miserable. I work customer service and I know it's not great but geez at least try not to look like you hate your life. It seems as it's the same few girls that are just bitches lol. Still waiting on my refund by the way. read more

Don't ever sign up for their "great deals" of 1 cent a month... it's a scam. You still have to pay the monthly and yearly fee. Even if this is said in the fine print, I had asked a manager before signing up and they said I wouldn't have to pay this fee. I ended up paying $65 even though I cancelled my membership after two weeks. No refund is given, and all they could say is how sorry they are. Not to mention, one of the times I did go I had to argue my way to get in. Their system was down so they couldn't scan my card to get in. I was paying a membership fee to workout at this gym, and they were turning me away. The employee was so unfriendly and rolled his eyes after finally agreeing to let me in. I know a lot of students go here because it's cheap and close, etc. but it's not worth it. I do not support this gym and will NEVER recommend it to anyone. On a positive note, they do have nice equipment. read more

So far so excellent. I've only been here since late April/early May but it's been great. Staff wasn't pushy with "upping" my membership, were all well informed, and overall super friendly. The gym itself is clean and spacious. There's plenty of room/machines for the big crowds. I switched over from an unnamed "no grunting" gym and I'm glad I did. Now I can do my regular workouts and my powerlifting all in the same place. Oh and Evan with the tattoos is probably the coolest guy there to help at the gym. read more

Six months later still waiting for refund of hundreds of dollars that was charged to my son's account after he cancelled his membership. Poor business practice to say the least. read more

best gym ever! trainers are super helpful and equipment is always clean and open. hours are flexible. front desk people are always so welcoming too! read more

Love this gym! The ladies in the childcare are amazing and so sweet. Every employee has been really friendly. Classes are great. Gym is clean. Price is amazing. All around a great gym. read more

Broken strobing ceiling light hasn't been fixed for multiple months. Asked about it and no direct answer was provided about when it would be fixed. Very distracting and irritating when trying to exercise. read more

I just cancelled my Crunch membership, which I've had for several years. Initially I loved going. It was very clean and in fact, I often saw staff members wiping down mats, weights, mopping floors, etc. while I was there. I froze my membership during COVID and started back last Spring. My opinion is that the facility is not being kept up. During a pandemic, cleanliness is of the utmost importance to me. There is an air vent in the back by the Hit Zone that has been caked with dirt and dust for months. When I cancelled my membership today, I was told that I would be billed for another month due to the 30-day cancellation notice requirement, which I'm not happy about but understand. What is outrageous is that I will also be billed for the annual fee, even though I've already given cancellation notice. In my opinion, this is one big consumer rip-off. Honestly, if they were taking care of the facility, I would not be cancelling my membership. So sad to see what was such a wonderful workout facility go so far down hill. read more

Be aware of kids crunch! I suspect my son was abused! He was so happy to go to kids crunch and now hes completely terrified. One day I picked him up he had a slash on his cheek and shortly after I had to stop taking him. read more