Poor quality. Won't be back. They missed so much. I'd rather just clean my car myself. read more

Crystal Clean Car Wash - Will never be back. This is pretty hard not to miss - Car Wash Near Me - Imperial Beach, California

Save your money, they do a quick sloppy job. They have 4-5 guys to dry, clean and vacuum the car and they do a sloppy job. Just realizing how much they missed and it's frustrating because they charge for a deluxe wash what the chain car wash charge for a monthly membership. read more

I like going here they do a great job but today at 2:30pm they were closed. Didn't like that wasted my time getting there. Wish they were open. read more

I requested the deluxe wash service. They did not add air fresher, didn't dress the tires and from the looks of it didn't bother wiping the interior nor vacuuming obvious areas like the seats. It was a slow time, as I went on a weekday at 11am, yet they didn't accomplish the bare minimum. This is the second time I receive subpar service and will not be returning. Don't waste your time nor money. read more

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Worth the long drive from my home and the only place I trust my vehicle to be washed and detailed. They do excellent work. My car literally smells and looks brand new. Z detailed my car and did such an amazing job that my family members also set appointments to get their vehicle detailed. Great work and highly recommend this location. Go see Z!!! read more

This is my Go To car wash. Staff works very hard. Owner cares about the quality work from his employees. Prices are very reasonable. Highly recommend. read more

Not only can they make your vehicle look new but they are good guys. A mail truck parked on one of the work areas and instead of getting mad they cleaned their windows for them. That is awesome read more

This is my go to car wash for about 2 years, but it definitely has been declining. I always leave and my car still has window streaks, and the back of my seats weren't even vacuumed this time. Definitely have to look for another place to get my car washed. read more

This place damaged my tire, tired to blame me for their mistake, and had no way to properly fix the tire. I had to call the police because they were trying to jack up my truck using chunks of wood. I had to tell them 4 times to stop. This place is a joke i plan to sue them for the damage they caused to my truck. read more

Crystal Clean Car Wash - Damages to my truck - Car Wash Near Me - Imperial Beach, California

If I could give zero stars, I would. Be very careful if you bring your car here. I took my car in on Saturday the 16th for a regular wash, and when it came out of the tunnel, there was a huge scratch on the passenger side all the way down to the metal. I immediately spoke with the manager, who insisted it was "impossible" that the scratch happened at the car wash. We reviewed the camera footage, but he refused to show me other angles, claiming the cameras didn't work or the footage was too "distorted" to tell if the scratch was there before. Conveniently, this meant they would not accept any responsibility. What's worse is that in the footage you can clearly see my car without the scratch--yet the manager still dismissed it, hiding behind the "poor quality" of their cameras as an excuse. This place does not stand behind their service or take accountability. Save yourself the headache and take your car somewhere reputable. read more

Crystal Clean Car Wash - Big scratch made on my car door - Car Wash Near Me - Imperial Beach, California

Spoke to Jesse first thing in the morning and he told me bring my cars on by to give me a price since he could actually see the vehicle , paid him a visit and I'm so glad I did because the cars look great, thank you for getting me straight for tomorrow's ride read more

Crystal Clean Car Wash - Talked to Jesse first thing in the morning and managed to get both my cars in and hand waxed, great job and great prices - Car Wash Near Me - Imperial Beach, California

This place is awesome to watch! Cars and trucks of all sizes came in, one after another, and the crew received them in an orderly fashion, performing the required tasking on each vehicle and getting them to the customer. I took my Land Rover there to get tar spots removed and a hand waxing. Aside the fact of doing a great job, they also cleaned my interior, complimentary! Alex is a true professional, courteous and very thorough. it took 90 minutes to complete. I had time to observe and appreciate the workmanship of all on deck. BRAVO ZULU to you all. I am a customer for life! V/r Mr. Richards read more

My friend recommended this place and I'm so disappointed. I chose the $42.00 option and my car was not vacuumed properly and the outside was horribly done. Also no scent was added to my car. They rushed the whole service .I was in and out in less than 20 minutes when my friend said they take about an hour for the same service I picked. I came home and had to vacuum and clean my whole car again. read more

I've been here to wash the fleet vehicles for my office but finally decided to bring my own vehicle since I remember good customer service. As someone who avidly does not wash their car and probably should... I finally broke down and took my car and I was pleasantly surprised at the job I got here! My car was filthyyyyy and I had little faith that it would look as good as it did. The pricing seems very good given that even self car washes will run you about $15. I didn't get to ask what dressing they use on the interior but I plan on coming back soon for another wash maybe even a detail! If you're local or in the area I recommend you giving them a shot. I like that they have a repeat customer card too! read more

OMG, $45 wash by Alex. Gave him a small tip just cuz he's such a nice guy he's been an hour detailing the front part of my van where my shedding dog spends a lot of time. I can't say enough good things about the entire friendly staff and the attention to detail that he gave my car at this price it's a bargain go and Alex is there read more

They have good prices, and military discounts. But it's very inconsistent, sometimes my car is sparkly clean and sometimes it feels like they didn't clean it at all, last time they didn't even vacuumed the trunk and the windows looked like they barely wiped them. read more

I read so many glowing reviews I was hyped to go!! Well... First time customer and I have to say unfortunately I was and still am pretty disappointed about my "cleaned" car! I had family coming in from out of town and wanted my car to be all cleaned up...I ended up having to do it myself...that was NOT my plan! Took my SUV in and ended up having to clean the inside myself, including the windows, seats, dash, center console, and vacuum!! When my car came out I saw them drying it off and it look pretty good...from afar. Put my tip in the box and walked over. To my surprise, the interior looked pretty much the same as when I drove in! The whole purpose of me going to a full service was to avoid that!! I will say they were nice at the check in part. Felt like a complete waste of money though!!! read more

I honestly had high expectations for this place, especially paying for a deluxe wash i would think they would take care of these details. i understand i had a lot of dog hair in the back, but they left some in the passenger seat door. i was a little disappointed seeing these little details read more

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Hands down the BEST Car Wash in IB! I've been bringing my vehicles here for the last 20 years (I'm almost 60 now! ) They are always friendly and efficient. My vehicle always looks awesome after they're done. Going to try to make this story short to show you what type of people work here. I brought my car for a wash, they did a great job. Later in the day when I went to remove my backseat, I couldn't get it to work. The only place I had been, was the car wash. I went back and inquired, and the assistant managers were more than happy to help me. To my amazement the fault was my OWN, and my vehicle needed some WD-40 ‍, which they generously supplied. Not everybody goes above and beyond for their customers these days and these guys do. GO GET YOUR VEHICLE WASHED!! read more

UPDATE: After I left a negative review yesterday, the owner called me personally to apologize an offered to remedy the situation. He asked us to bring the vehicle back the next day to repair the seat. Even his staff called to follow-up just to make sure we'd bring it in. They all sounded completely sincere. So we've updated our review to 5 stars because they really went above and beyond what one would expect these days. Most of the time, you don't get a response from a company. Or they try to flip it around and blame the customer. They didn't do that in this case. I can respect their efforts to resolve the issue quickly and honestly. We really appreciate it. Thank you. We will be back in the future. Previous Review: Went in for an expensive interior detail. $150. They wound up leaving pooled up water under one of the seats. Blew a fuse. And moved the rear carpet to clean it, but when they put it back, weren't paying attention and jammed the seat clip with it. (It definitely wasn't like that when I gave it to them - they have No Excuse for trying to cover it up.) They told me my car would take all day to clean. The person cleaning it, cut the carpet off so the piece was still stuck in it. The seat wouldn't move when we got it back. That's when we discovered it. I'm pissed I gave them such a good tip. This is probably going to be very expensive to fix, because the seat on my car will no longer latch into place. It may have to be replaced altogether; it's dangerous as is! read more

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Me recomendaron este lavado para detallado estuve ahí sentada esperando mi carro y el muchacho que estaba haciendo mi carro estuvo sentado por mucho tiempo pagué $150 dlls por un servicio que no me gustó de no ser por Claudia la cajera que tenía muy buen servicio al cliente y el manager Jessi que me ofreció un lavado gratis para una proximal visita read more

I had my vehicle detailed today at the Imperial Beach location. I was beyond amazed with the results. They paid attention to every detail. Management was very professional and listened to my expectations and definitely exceeded them. I was also quite impressed with the cost. I recommend then read more

Jazmine was a good choice for scent. Military discount available. Seniors, too. Both a dollar off. read more

Crystal Clean Car Wash - They did pretty good. I'll come back! $22.99 for deluxe - Car Wash Near Me - Imperial Beach, California

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Today, we dropped off our truck for a wax. Jesse directed to have our truck assessed for a regular or clay wax after it was washed. He determined that clay was needed on the roof and the hood and a regular wax all the way around. Also, we added a leather conditioning inside. A regular wax is $75. Reasonably priced. Highly recommend. And it's a family owned business as a plus. read more

Crystal Clean Car Wash - Ram truck recently waxed with a touch of clay wax to the hood and roof. - Car Wash Near Me - Imperial Beach, California

I've come to this place 6 times now and they've always done a really good job. I've got a beater car with really bad dents and a sunroof that won't close but they take the time to tape it shut with plastic so my interior doesn't get wet and it doesn't get more damage. This is the only place I've found that takes the time to do all that. I'm also really bad with finding the time to bring my car in so it gets pretty dirty and they are not lazy with making sure it's sparkling when I pull away. All in all this place is awesome and all the guys here are super friendly and hardworking. 1000/10 read more

Overall a decent experience. Been here twice. The first time a I selected the super deluxe wash. Supposed to take 30-45 minutes. 2:15 later I got the truck back. It was clean but they missed several areas for vacuum. Second time I did the wash which is supposed to be the fastest. They have many people working and overall they seem to a decent deal to get the grime off your ride. If you want true detailing work then go to a detailing shop. Military discount available. Frequent buyer card also. read more

Crystal Clean Car Wash - Car Wash Near Me - Imperial Beach, California

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Went in at 425pm it looks like they were closing even though the website says 5pm. staff rushed with car vacuuming of the front floors were badly done. Back seats were missed, trunk was missed. Car exterior was barely wiped down literally dripping wet still. None of the interior windows were cleaned . This place is really going down in their service. read more

I paid for the deluxe car wash, car was very dirty when they tried to release it to me. Insides was not cleaned or wiped down. After several correction the car was not clean.I was not expecting the car to look as if it's fresh off the showroom floor but, I did expect to have a clean car that didn't look as if a kid cleaned my car as fast as possible to get an allowance. read more

Crystal Clean Car Wash - Not clean - Car Wash Near Me - Imperial Beach, California

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I LOOOOOOVE THIS CAR WASH!!!!! I cane to get a car wash today. And they saved my tiny tiny earring that had fallen under my seat. I was sooooo happy the man was so detailed that he didn't just vacuum it up he actually saved it for me. I thought that that was the sweetest thing everrr. Second example.the man with the hat and the long beard is the coolest guy ever!!!!! The other man that ask you what kind of car wash you want is the best too. And Able the Detail guy IS YOUR GUY YOU WANT TO GO TO IF YOU WANT A DETAIL all the other guys are great too. I love this place and i would not go anywhere else. read more

Crystal Clean Car Wash - The BESTTTTTTT!!!! - Car Wash Near Me - Imperial Beach, California

I recently visited Crystal Clean Car Wash and was disappointed by their service. I tried to upgrade to the Super Deluxe wash, but was turned down because they were closing in an hour. Meanwhile, the car next to me received the Super Deluxe and finished before mine--seems like a strange policy. In the end, they lost out on an extra $20. I'm actually glad I didn't pay for the upgrade, as the Deluxe wash I received wasn't thorough at all. Once I got home, just under a mile away, I noticed tons of water streaks and lint from their rags all over my car. I had to spend my own time detailing it. For a much better experience, I'd recommend Soapy Joe's or, even better, the 43rd Wash across the street. They are much more detailed and will leave you satisfied. read more

A little disappointed. I've only written 3 reviews and they were all positive but I'm a little disappointed. Customer service was great. But the actual car wash was sub par. I bought the super deluxe ($34.99) but as you can see from the photos they didn't do a thorough job at all. Still lots of dust and dirt. The covered everything in oil. I also requested the black ice air freshen and they skipped it completely. Dead bees under the windshield. Smudges on windows. Dust and dirt and sand all over the place. What did I pay $34.99+ tip for ‍ 3 stars instead of 2 bcz they were all really nice and when I had an issue with my lisence plate cover missing the manager was prompt to take care of it. Still waiting on a call but I wanted to buy a new one anyways so I'll just count my losses. read more

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I love these folks. They like their job and work hard and do a fantastic job! It's a pleasure to come here and my car looks great afterward, too! read more

My first time coming to this car wash since I've moved to IB. Highly recommend it! They did a great job on my Jeep Wrangler and after a weekend in the desert it was in need of a good wash and detail! The staff is great, the guys are friendly & left my Rubi looking new again! The wait wasn't bad and it was honestly faster than I thought. Will definitely be going back again! read more

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I have been coming to this car wash since I moved back to IB 2 years ago, and continue to come here after moving to Chula Vista. I have gotten them all: Wash $13.99, Super Wash $15.99, Deluxe Wash $17.99, Super Deluxe Wash $32.99, Hand Wax $44.99. I try and get my car hand waxed every three months and in between waxes I just choose between the different washes they offer depending on how filthy my car is. I loved using the yelp check-in for the free hanging air fresher, but it doesn't look like they offer that anymore. My favorite scent is baby powder and I get tons of compliments from my passengers on the scent. All you have to do is pull in, wait for the attendant to come to your car, tell them what wash / service you want, wait to pull forward to the vaccum, leave your car on, get out and head to the office to pay. The entrance is on Florida St. They offer loyalty cards and I love to use my free wash to take some money off of the hand wax! read more

Super nice gentleman. I left with a clean car both inside and out. The pina colada smelled amazing. Definitely my go to spot for a good wash/dry! read more

Recently moved, looking to clean my Highlander which had been used as moving truck Went with Super Delux Wash! Holy Mother of Jesus Christ The attention to detail and the TIME invested in making sure my truck looked BEAUTIFUL was so refreshing Definitely recommend and will be car wash spot from now on!! read more

Most the time it's good. Then there's the chance of your car getting scratched going thru a machine. Well happened to me today. 'I got a six inch scratch across my front side fender. I'm just going to have to suck it up and wash my own cars for now on. No more car washes for me here or any where else unless it's a hand wash. read more

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I am soooo pleased! As my previous review stated, I came here and apparently slipped through the cracks and didn't have a great wash experience. The owner (Rita) contacted me herself and offered the opportunity to give them another shot...boy am I glad! Kenny, who I believe is the manager made sure my car and experience was superb from start to finish. My great white looks and smells amazing. I'm currently stoked, as I wasn't sure what to expect. I will def be returning and I graciously appreciate the entire team for providing great customer service and making things right. Now I see why folks love this place! Go!! read more

Crystal Clean Car Wash - My "Great White" is looking good y'all... - Car Wash Near Me - Imperial Beach, California

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I always get my cars mobile detailed/hand washed, but this morning sprinklers hit my newly washed car. I decided to take my GT63s to Crystal Clean Car Wash right after this incident to get it hand washed. The man told me they don't hand wash, but their equipment is so light it won't hurt the car. I explained to him I had a ceramic coating and he said it would be no problem; they wash Maserati and Rolls Royce vehicles, according to him. When my car came out, the hood was clearly scratched and damaged by an automated buffer machine. See pictures. This is UNACCEPTABLE. If you have a nice car or a car you care about, DO NOT GO HERE. I made a big mistake by believing the attendant and now I'm having to have a professional fix this. Beware. read more

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Terrible service from the get go made me wait for an hour paid $50 for what could've been a $15 car wash Don't bother going here they really halfa** the work. read more