I have no complaints about the quality of the cleaning we received from Crystal Cleaning. Our issue is with the scheduling of our appointments. Early on, we were able to get cleanings in line with our needs with a 2-hour window. Then, the windows were changed to 4 hours. For the longest time, we had a Friday morning appointment, then our times were changed to the afternoon despite explaining the need for the morning. After I contacted them in an attempt to get our morning time back for one occasion, our request was refused, and our times kept getting later and later in the day. CC seems more interested in their convenience than the needs of their customers. By the way, we changed times at their request several times. We were flexible for them, but this was not reciprocated. read more

I hired Crystal Cleaning to clean my home on a bi- weekly basis. I loved my assigned crew and how well they cleaned. My review of the company would have been highly rated-just like a lot of the other reviews you will read. That is, until the day Crystal Cleaning switched my usual crew to a new crew. My normal crew had been overbooked, so Crystal Cleaning sent a new crew into my home. Crystal Cleaning assumed that I knew who they were. At that time, Crystal Cleaning also cleaned at my worksite. The particular crew that Crystal Cleaning sent into my home was the same crew that worked inside of our office, cleaning weekly every Monday and since that crew was a subcontractor, they also cleaned on Wednesdays on the side. The day the new crew came into my home, it just so happens both of my kids were home from school. My youngest, 16 years old, was sick in bed so when it came time for them to clean his room, he left his bedroom and went to the couch and watched T.V. By lunchtime, he called me at work to tell me he thought the cleaning girl who cleaned his room had stolen a very sentimental watch from his night stand. Which let's be honest, he should have put away. Nonetheless, the watch was there when the crew arrived and gone when they left. I asked Crystal Cleaning Management to check with the crew to see if they had simply misplaced the watch. The owner Crystal informed me that nobody had seen the watch. After being extremely patient and even informing Crystal of how I would be very forgiving if the watch would just find it's way back into our possession, I was only given more replies such as "we have an extremely strict zero tolerance policy for things like this" and "our crew didn't see the watch at all, they did see trash and cups on his night stand" (which isn't true because just like the rest of you, the night before the cleaning company comes, you tidy your place up! There was no such trash or cups on his night stand) I called Baltimore County Police to write up a report. Crystal Cleaning provided the crew information to the officer. With no talk of any kind of resolution on Crystal Cleaning's end and a long back and forth with Crystal and her office staff, I finally had to ask for their insurance information. Crystal never once offered that information up to me which I found odd when it clearly states they are both Insured and Bonded on their web site. I was given Selective Insurance Crime Bond information with a policy number. I wrote out a very clear and professional email with photos of the watch that was stolen as well as the contact information for the Baltimore County police officer who wrote the report. I asked to be updated with any progress. After a week of hearing nothing back, I emailed Selective Insurance asking for an update or a claim number. Selective replied back to me that I had no rights to the claim, that I was not party time the claim, as stated in Crystal Cleaning's policy and that I would have to speak directly to Crystal to get any further information on the claim. Needless to say, I emailed Crystal doing just that. Her reply was this: "I have followed up with selective and after speaking to the selective agent Selective looked into the claim and didn't find any basis for the claim, and will not pursue this claim." No basis for the claim? The watch was there when they arrived and gone when they left with nobody else coming in or out of my home. How is there no basis for a claim? I replied to Crystal in another email asking the following" Please provide specific details as to what investigation was done by Selective Insurance. An insurance company isn't paid to "look into" a claim; they are paid to investigate a claim. Please also provide specific details on how your company investigated this claim." That was 2 months ago...I have not gotten a reply from Crystal Cleaning to date. No investigation had been done whatsoever by the insurance company because they wouldn't even speak to me. Their policy is a joke and the company should be ashamed of themselves. This is the most unprofessional company I have dealt with. If you're looking to hire them, or if you're a current customer of theirs, happy or not, you deserve to know what can and will happen should a theft happen in your home or place of business. Lesson learned: Put valuables in a locked / hidden space. Maybe think of installing cameras in your kids bedrooms too...(obviously I would never...that's absurd!) read more

The women who cleaned our house yesterday, including the floors did an exceptionally thorough job. Every inch of the three bathroom floors, including hard to reach places under the heater vents, was washed -- thoroughly. Likewise in the kitchen: the exteriors of all appliances, not just the microwave and the refrigerator, from toaster and can opener to blender and coffee maker were meticulously cleaned. Crystal Cleaning does an outstanding job, and we're grateful to have found them. read more

I want to add a five-year update to my original review and say that this is the best cleaning service ever. They have been consistently thorough in cleaning my home - and now, during the pandemic - have taken extra precautions to ensure the safety of both myself and the cleaning team (ask for Mayra - she is an excellent team leader). The service continues to be efficient, thorough, and reasonably priced. The business goes beyond the cleaning however and extends to special requests and cleaning needs. When I need to reschedule they are accomodating and professional. I can't imagine going with another professional cleaning service as I already have the best! read more

We've been customers for years. Yesterday (Sunday night) we tested positive for covid and called to cancel our cleaning today (Monday). Not only are they charging for a full cleaning, they suggested that they send a crew anyway! They said we could just go the (unfinished) basement. I can't believe they'd risk their employees like that! (And I have no doubts that they'd send a sick employee into someone's healthy house.) Beware! read more

They did an amazing job with my carpet. They had my carpet looking like new. They were timely and got the work done quickly.

We use Crystal Cleaning for weekly house cleaning. They are wonderful and have saved me the headache of finding time to clean my house. They are professional, thorough, and dependable. They work with you to accommodate scheduling changes (within reason, of course) and really do their best to make things as easy as possible for the customer. This includes reminders about upcoming scheduled cleanings, when the cleaners are on their way to your home, and when the cleaners are finished. I absolutely trust the employees in my home and do not think twice about them being in my home when I'm not there. I cannot recommend this company enough! They certainly help to make my life a little more organized! read more

I needed a move out clean done on short notice as I was vacating my apartment. The process for scheduling was easily done via email. An estimate was given up front. The cleaning crew arrived exactly on schedule, took 2.5 hours to clean and left the apartment in amazing condition. They were extremely professional. The clean included the oven, refrigerator, and the rest of the apartment. I will use this service again the future. read more

We've been using them for a few months and they do a phenomenal job at a reasonable price. Always on time and no areas missed when they're done. Its also great that they use green products. read more

The best cleaning company around, they use all natural products which is great when you have kids with allergies. They arrive on time and the place look amazing when they are done. They are really affordable. I would highly recommend them to all my friends. read more

Crystal Cleaning did an amazingly thorough job cleaning my townhouse when one group of tenants moved out and another intended on moving in a few days later. The house was extremely dirty... they said it was possibly the worse they'd seen... but they left no corner unscrubbed and the incoming tenant (who admits to being quite picky about cleanliness) was fully happy with the result. Will certainly hire them again when I'm between renters. read more

A friend recommended Crystal Cleaning of Catonsville. Unfortunately they were a no show - TWICE!

After half a year of regular cleaning by one of Crystal's excellent cleaning teams, on 2/12/19 I decided to try their add-on OVEN cleaning service ($25 extra, for our size oven). We are extremely pleased with the results. In general, I also appreciate their text msg. when they are on their way, and another text when they've finished cleaning the house. I have never had a single complaint with this very reliable company and have had several pleasant conversations with the owner and the operations coordinator. read more

Crystal Cleaning is by far the most professional company I have dealt with. This was my first cleaning with them and, to say I was happy is an understatement. They arrived on time and stayed 2.5 hours. The girls were so nice and professional. They use all natural products which help with my allergies. My house was so clean and impressive. They made my microwave, toaster oven and coffee pots look like new. I just walk around and keep finding new things that look fantastic. I can't rave enough. I would definitely recommend them to my family and friends. I am looking forward to my next cleaning. They are definitely a keeper. Pam N. read more

What a wonderful and professional company! My home sparkled! I will be a repeat customer and booking my next cleaning soon.

The workers at Crystal Cleaning are very friendly, very efficient, and always on time. They do a very thorough job of cleaning and with only the best products. Crystal Cleaning was very quick to respond to my inquiry. I would recommend them to anyone, you won't be disappointed. read more

This is a fantastic company. I've used them twice for "deep cleans," and have been extremely satisfied each time. They are prompt, thorough, and the house looks amazing when they are finished. I highly recommend them. read more

If you are looking for an excellent and detailed cleaning job that is affordable, look no further. Crystal Cleaning goes above and beyond and pays attention to the smallest of details that you do not get with other companies that charge more. I also love Crystal Cleaning because they use Eco Friendly products so my house is clean and safe! read more