I came here to attend graduation at the Arlington conference area and it was spacious and comfortable. Staff was very friendly directing the crowd to the appropriate destination. They offer valet and self garage too but very tight and expensive. Because I had validation, it was $10 but I think normally its $21ish. read more

The good: -The room was nice, clean, spacious, 17th floor with a decent view. -The staff were very, very nice (especially when hubby called up for room service on the 2nd night, he said they bent over backwards to make sure he was happy with everything). -The shuttle service was convenient (we didn't have to wait long for it), the location is very convenient (it's right on top of a metro station as others have said - and, like others have said, be sure to get the right hotel out of the two Marriots!). We paid more than we normally would have done for a hotel, as it was in such close proximity to the Metro and meant we didn't have to hire a car. Not only was it in close proximity, but it was connected to the hotel via tunnels and, in horrible rainy weather - this is a HUGE plus. -The hotel has speed channel, which, given that my hubby and I are HUGE F1 fans, and we were here over a Formula One Race weekend, this is another huge plus! - I don't know why the restaurant in this hotel has such bad reviews. The food we got delivered to our room was delicious!! I had the lamb shank which left me one happy Irish lady (and, the asparagus was yum!!), the hubby had a chicken sandwich and he said it was pretty good as chicken sandwiches go - though they're hard to go wrong. Room service was also very quick! - Breakfast build your own omlette station was delicious! The bad: - Scandalous to pay $13 PER DAY, PER LAPTOP in this day in the age of technology, (not per 24 hour period, so if you buy internet at 10pm, once it hits midnight you will have to pay another $13). - In-room menu was very limited. No food at all past midnight. We called at 8 minutes past midnight, having been delayed in flight and the only option they could give us, was Dominoes pizza down the street. Most places have a 'restricted' overnight menu, or, could at least throw a sandwich together when someone is only 8 minutes outside the 'window' of the kitchen!! - Walls were paper thin, our neighbours were loud and faught a lot. Plus the older people convention down the hall were LOUD!! - In spite of having the room temp down to 68F, we cooked overnight, making for an uncomfortable and fitful night's sleep. It was yucky!! - Breakfast (omlette station aside) is just ok, nothing great, in fact, the quality of the food was pretty poor. -Elevators were paiiiiiiinfully slow, if we weren't 17 floors up, I'd have taken the stairs every time! Otherwise it was a great stay, one of my hubbys fave hotels we've stayed at over our adventures, and with a few minor adjustments, it could become a regular stomping ground of ours! read more

The room, along with the lobby and meeting areas, were so nice and clean. It's connected to an under ground set of shops and restaurants which was so appealing and convenient. You didn't even have to walk outside to get to Starbucks, riteaid, chic fila etc. it's also walking distance from Costco if you want some cheap wine to take home! Haha. read more

Wow, the staff here is incredibly efficient and professional! You can tell they are very well versed in large crowds lol My company had a ball here so we got a room as well. The day of the ball we were coming in from Baltimore. I got a notice that we could check in via the mobile app so I did. It was really great. Just noted what time we would be there and got to pick the room. Then when the room is ready they send you a message. I had to change the check in time a couple times on the way there due to traffic but when I got there the front desk girl said it didn't matter. The minute we check in we're good to go. We parked ourselves and that was a little confusing because they have two 'towers'. But we figured it out and didn't plan on leaving so it was fine. The hotel is very nice and the rooms were decent. We had an 'industrial type' view but again, we weren't there for the view... lol The event staff did a great job organizing it and the evening went very smooth. In the morning check out was efficient and smooth despite a SLEW of groups. read more

3.5 stars rounded up to 4. The best part about this place is the location. It's literally right off of the Crystal City station... in fact, there is an underground tube that connects you straight. This way, you don't have to weather the elements in case it's raining or something :-) It's also right off of DCA (Reagon Airport), so if you fly into there, that's another bonus. There is complimentary shuttle, or you can opt out for MetroRail, which is only one station away. The room was clean, and service great. I also liked the atmosphere in a sense that front desk employees were allowed to wear NFL jerseys on Sunday. Some may view that as unprofessional (and I was here for a work conference), but I thought that's pretty cool. Pentagon Mall is walking distance away (or one MetroRail station). Other DC tourist spots are close as well... short ride away. The iffy thing is the price, as I think it's a bit expensive for what you get... so it may not be the best bang for the buck. read more

I really want to like this Hotel more than I do but I just cant. My room was clean, everything in its place nice place to plug your computer into and it was nice to really be able to set the temperature of your room with your own individual thermastat. Now things I can't understand that I have to knock it down two whole stars. Well the price to stay here is expensive I understand its Washington but really government rate hotel $183 a night yikes! Ok maybe I can understand the Washington is espensive but why does Marriott insist on charging me $13 a day for internet access? Its like they want me to walk around with their hands in my pocket and uncomfortable feeling to say the least. Oh and one more thing they charge a lot for breakfast think $17 for two eggs and hashbrowns is reasonable they apparently do. Well let me clairify something they do offer a 'free' breakfast to their executive club members, and how much does that cost? Well I think its like if you have to ask the price you can't afford it. Like I said before the rooms are nice but the moment you step into the hotel don't be surprised if you start feeling Mr. Marriott's hand slide into your pocket and ever so gently start taking dollar bills out of your pocket a twenty here, a fifty there before you know it you won't notice it at all and it'll feel normal. Now I know how the CEO of Marriott 'earns' his multimillion dollar salary. I definately wouldn't stay here if I didn't have to. So room nice maybe five stars but since I don't like the feeling of hands in my pockets I'm taking off two stars. read more

Very small rooms, which is not necessarily bad (the Westin in Portland has wonderful, small rooms that are a joy to stay at). Tiny bathroom with a tub shower (not a walk in). Bathroom too small for two people to use at the same time, at least comfortably. The shower has low water pressure. Almost no towel racks. The decor and carpet is definitely showing its age. Concierge lounge is very disappointing (more like a Holiday Inn continental breakfast bar). Horrible internet service, it barely works (very slow, can't use Skype, firewall problems, and they charge $13/day with a noon cutoff, so if you turn it on at 11:50am you'll get billed twice in 10 minutes). Almost scary parking garage. No fridge or minibar. Room service, while very attentive, was quite slow (over an hour to get a salad). On the positive side: Clean, and a comfortable bed with good comforter and pillows. If you ilke Starbux (I don't) there's one in the lobby. The hotel is attached to Crystal City for shopping and is walking distance to the Pentagon. Courteous staff. For nearly $400/night (plus parking) I would expect much better. Avoid, if you can... just another Marriott. read more

I stayed here over a weekend for a mini-conference for young physicians and I liked my experience. It's about 5-10 min shuttle from DCA and it was really easy to set up the pick up. The conference was held in their salon's and it was good relaxed atmosphere, but the perfume they pumped out reminded me of a vegas hotel for some reason. It was very clean and staff was friendly, but again, I kept smelling the same scent of Vegas. It was odd, but not unpleasant. THe rooms were very nice. I stayed in a suite so I was really impressed with the size and comfortability of the room. Bathroom was standard size and every functioned as expected. The bar near the entrance was small and had decent TV's to catch the game before the shuttle arrived to take us back to the airport. I also want to note that during the conference there was a Wedding going on too. This apparently is a popular hotel and one of the biggest. I didn't hear any of the music or guests from their ceremony, so I have to say the walls were very thick and sound proof. I'd recommend staying there again. read more

I had to rebook my flight and ended up staying here overnight. I was pleasantly surprised. The room was spacious and comfortable. The staff was swamped when I checked in on Saturday night yet were extremely helpful and welcoming. Meanwhile, there were large groups of people having drinks and children playing around in the lobby - they seemed to be enjoying themselves. The area is great - safe and without the hustle of being downtown. This would be among the top of my list for my next trip. read more

Opted to stay here recently and did not regret it one bit! Well kept Marriott, close to the Metro and shopping/dining, nice room and excellent Concierge (thank you for all your help, Sheila!). We had a couple of minor issues with the TV and bathroom, but Maintenance sent up a crackerjack handy-woman and it was all fixed in a flash. Would recommend. As an aside, they are very good about being eco-friendly, BUT if you ask your guests to reuse towels, please provide enough bars and hooks. There aren't nearly enough of them at present. read more

enjoyed my stay at crystal Gateway unfortunately no access to a pool but enjoyed exploring the shops under ground as we walked to the train station..great experience read more

Best place in Crystal City for hotel room. Only serve breakfast and lunch in buffet restaurant but bar menu and room service menu is decent. The metro is below so Georgetown Whole Foods is easy to access. read more

Crystal Gateway Marriott - Bar area ofMarriott Gateway Crystal City. - Hotels Near Me - Arlington, Virginia

Crystal Gateway is a very nice hotel. It is exceptionally convenient as it's on the Metro line. The lobby, rooms, and pool are all very well maintained. Service is excellent and helpful. Another great aspect is the location. The hotel has a mall attached and is walking distance to Crystal Dr. which has great restaurants ,stores and attractions. read more

Stayed there for two nights, there were discolored and crusty spots in the shower, shower head was especially yucky. You also have to pay for wifi nightly, and they no longer do room service later at night. The best thing is the location! You are a five minute walk away from Georgetown which was ideal! read more

This hotel is a great option if you're traveling to DC for a visit. There are a few pros and cons, so let's get down to business. First, Keisha at the front desk is outstanding. By far the best hotel employee I have ever encountered. She was helpful, had a great attitude and was willing to do everything she could to accommodate. The entire front desk was great at recognizing guests and greeting everyone as they walked through the lobby. Brava! Pros: +Three Metro stops away from all the sites on Capitol Mall. +Great indoor shopping/restaurants right under the hotel. +Metro stop is right under the hotel and connected by a secure tunnel - very safe if heading back to your room at night. +Sizable rooms. +Laundry room - not just a laundry service, an actual laundry room (definitely cut down on the amount of clothing we needed to pack) +Completely Adaptable Electronics in rooms (for sure in the suites, not sure in the regular rooms) - this means any electronics you bring, there's a plug for it. Pretty amazing. Cons: -No free wifi, which is kind of a joke in this day. -Rooms need a little upgrade -Towels are hard as rocks -Room service costs are way over the top. Do not even compete with comparable hotels. -Hair dryer from the 1970s. Haha, I'm kidding, it's not that old but it took me twice as long as it should to dry my hair because of the low voltage dryer. -No real view. We will most definitely be staying at this hotel for our next trip to DC. Completely satisfied! read more

Just finished working a conference with several colleagues and we went to the hotel lobby bar for a few drinks at 11:30pm and there were 33 people in the bar that we could see. They told us it was last call which we were shocked. They gave us 1 round of drinks and we attempted to order a 2nd round at 11:50pm, very kindly I might add, and we were denied. Not to mention by this time they had already cleared all liquor and made it very obvious to us and the other patrons we were no longer welcome. We had decent customer service at the front desk and the banquet staff is great. The internet is very slow compared to other locations we work. Hallways and rooms did have a must/mold smell. And while I am at it, the Marriott Rewards program has simply become one of the worst. I recommend to take your business and conference attendees elsewhere. Good luck. read more

Crystal Gateway Marriott - Hotels Near Me - Arlington, Virginia

This hotel can be better; its convenient for Metro system below. Free wifi in the lobby area only read more

Stayed here for 7 days. During cherry blossom festival.. was very accommodating checked in early.. was upgraded to king suite.(84/ night) Front desk staff hands down amazing. They were super friendly and attentive. The gym was average but fit the bill. The pool was very nice. This hotel was always bustling as its connected to the metro which was super nice as the weather was cold. Highly recommend! read more

Crystal Gateway Marriott - King - Hotels Near Me - Arlington, Virginia

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Location is great. Parking garage is very poorly labeled and the system for leaving isn't great either.

Clean hotel room. Fast check in. Convenient parking the in the garage underneath the hotel. Close to get to the Metro and shops. Hotel bar closes at midnight and no later. Great price on the weekend. Would recommend to a friend. read more

Great stay for my weekend visit. Close to all the tourist attractions out in D.C. Loved that the hotel was connected to the Crystal city shops and metro. I would definitely stay again! read more

Arrived exhausted from a day of driving and flying. We were checked in quickly and decided to order room service. We got the steak, garlic mashed potatoes and cheesecake. Our food was delivered promptly, nicely plated, hot and delicious. The only mistake we made was personally tipping the server before realizing there was an automatic 18% gratuity added to the bill. read more

Great hotel, very clean, great food, great service. Easy underground access to the metro with some stores. Will stay here again.

This place is spacious. My bed and pillow had stains. They have white sheets so it does make it easier to see. Right now, they are going through renovations. There is no water from 11 am to 4 pm. There is a drilling from 4-6:30pm. At 85 degrees (the highest) on the thermostat is still freezing. The service is good for check in and okay room service - they never removed the stain sheets. There is a refrigerator and blow dryer. It is a great location to the metro and the mall. I would try to find a better place to hotel that is not undergoing construction. read more

I'm here for the World Congress on Guardianship and the room is very nice along with the meeting space and coffee break refreshments, My big complaint is the Internet. I'm paying $12.95 per day for the Internet and yet at that bargain price, the only place I can use the service is in my room. At the low, low price of $12.95 per day, I cannot use my PAID Internet service in the meeting rooms. I called the front desk clerk today and she said, "Sorry, that's just how it is." Really? Seriously? Sure you can have free Internet in the lobby. The lobby is very lovely and I use the lobby to get to the Metro or leave the hotel. So, dear hotel manager, I hope you're reading this! If you're paying for Internet, you should give guests a code to use the Internet wherever you are in the hotel. read more

Great location - otherwise failed to meet my expectation from a Marriott and I have stayed in many. Pros - connected to the crystal city underground and subway. Cons: overpriced - rooms are small. Bathroom sink was slow. Do not get the pampered feeling I get at other properties rather feeling that I am being nickel and dime. For example - as a elite member I have access to the concierge lounge - which is called M-lounge in this hotel. However, access is limited two guests. I am traveling with my two kids and will be charged for them. This is the first time a property is imposing this charge. The online app has a feature of requesting service such as extra towels, shampoos etc. I ordered but none was waiting in the room. Tip: there is another Marriott few blocks away and also connected to the underground. I stayed there on business - so was not paying as much attention to detail as I am now. However, I had a better stay as I had at the Renaissance another few blocks away. read more

For whatever reason this place is so noisy that you will not get any sleep. The dust might there were teenagers running down the hall and screaming all night. I called multiple times to no avail. The second night there were very loud and drink guests yelling all night in the halls. Seems it is a bit party facility. read more

I've stay at many Marriotts and this has to be my second favorite location. Love the underground shopping area. The metro is also located in this area. Very convenient especially since I was traveling with my mother who is visually impaired read more

The hotel is pretty and convenient. It has access to the Metro and Crystal City shops. For the price I would of expected at least complimentary descent coffee. It's my 1st time staying at this hotel and probably my last. Dunkin Doughnuts at the Crystal Shops had better coffee than the hotel. read more

Stayed here while flying out of DCA. Impressed by the lobby renovation and the service at checkin. The room that I received was recently renovated and had pretty good wifi speeds. Had a relatively early flight and the shuttle was packed so something to be cognizant of. Rate was extremely cheap. Wouldn't hesitate staying here again. read more

Small rooms, nice size shower. Complimentary coffee in the room is terrible. No amenities to speak of at all. I would not stay here again.

We stayed here the week leading up to Christmas with our 7 year old twins, and we loved it! We were granted a high floor with two beds. The room was spacious enough for the four of us, with a mini-fridge, coffee maker (we didn't use it because of the lounge), and plenty of power outlets. The bathroom was big with a large backlit mirror and shower with normal head and hand wand. We booked the room with 24/7 M Club Lounge Access that is on the Lobby level in this hotel. This includes a full buffet breakfast everyday that is shared with the 15th and Eads restaurant via a keycard sliding door. There are grab and go snacks and drinks all day, hors d'oeuvres from 5:30-7:30 pm, and dessert at 7:30-8:30pm. DeLeslie and Jelle were the lounge hosts during most of our stay and they were more than amazing! We did request room service twice and the menu is from the 15th and Eads restaurant. The food is delivered in the new casual format with take-out bags and disposable dinnerware. The prices/choices were reasonable however there are some dining choices in the surrounding area which can be accessed via the convenient underground tunnel to the Crystal City Shops. This hotel location also provides access to the Crystal City Metro stop. Overall, from the airport shuttle picking us up to checking-in, the M Club Lounge, room, and convenience - I would highly recommend casual, family, or business travelers to this hotel and I would definitely stay here again the next time I go to the DC area. read more

Pricey breakfast buffet. Weak shower pressure. One non-working computer in the lobby. Stingy on the soap. Room smelled of cigarettes and damp carpets. read more

Located conveniently near DCA with super easy access to the Metro station, there was nothing out of the ordinary about this Marriott. I felt that it was appropriately categorized as a Category 6 property, and would probably opt to stay here if I were a tourist who wanted to "come home" to something with less hustle and bustle than what DC offered. read more

From the beginning I originally had reservations at crystal city Marriott but due to government reasons they switched me to here with no notice at all. Was notified when I got to the hotel smh. Then on top of that they didn't provide the same accommodation as the other hotel. And going to say if we wanted to use the pool was can come back just for the pool in 40 degree weather smh, when arriving at the hotel they offered us a king bed for 5 ppl which wasn't going to work. So after we got 2 full size bed room. Oh yeah let's not forget the dirty sheets they tried to come and inspect after we seen stains and tried to really inspect them theirselves and wasn't trying to change them. Then the HOTEL MAID THREATEN TO TELL THE HOTEL MANAGER THAT IF WE DIDNT WEAR OUR MASK IN OUR ROOM SHE WAS GOING TO GET US KICKED OUT. WHEN HER MASK WASNT ALL THE WAY ON HER FACE. THEN THEY SAID WE HAD FREE PARKING WHICH WE DIDNT. Oh and let's not forget the rude hotel manager who argued us down because of the parking ticket. I HIGHLY RECOMMEND TO NOT STAY AT THIS HOTEL. They are rude and do not know proper manners read more

This is not as nice as a JW Marriot but it's a pretty nice hotel. The rooms are good sized and the patrons of the hotel are usually government types so it's pretty quiet. If you have status with Marriott and have access to the club lounge, it's one of the better breakfast's in a Marriott (not a JW). They have oatmeal, croissants, cereal, grits, and fresh mufffins. Another perk is the in-building access to the crystal city underground which has several small restaurants, convenience and specialty stores. The rates can vary from $120 to $400 so try to book in advance cuz it's not worth $400, or anything close to it. - They have shuttles to and from DCA. - Medium quality towels - Great bed, hard not to have a great night's sleep here - Standard Marriott toilettries - Good access to Washington DC without the price of a DC hotel - Parking is a bit pricey, upwards of $30/night read more

Nice hotel with friendly staff. Upon check-in, the front desk actually went out of their way to lower the booking price as there was an ongoing special that was one hundred dollars less . The hotel is immaculate and was so close to shopping which made it very convenient. read more

THIS HOTEL CHARGES YOU TO DAMAGE YOUR CAR The valet service is convenient for a busy location, but the valet service is not good. read more

We were surprisingly disappointed with our stay at this Marriott...... 1. Parking fees outrageous 2. Hair on bathroom floor 3. Ordered room service at 8:45 pm. Got a call at 10pm after I and my children fell asleep. My card was "declined" for the room service. I asked if I could resolve the issue when I checked out the next morning and the attendant said that was ok.....obviously it wasn't, cause he called back in 5 minutes. When they ran the same card again, the charges went through. 4. Their breakfast and lunch restaurant, The Mez, was a mess. We had the buffet and the food was lukewarm and the eggs were soupy. The service was pitiful. 5. Was woken up at 10:30pm by the extracurricular activities of the couple next door.....that carried on for 20+minutes. Had to call the front desk and complain. Would have thought that the insulation in the walls would be sufficient enough to absorb the caterwauling; obviously not. 6. Received the final invoice in the am of our checkout for an additional $43 but my card was charged $56 and then $8. We will not be staying there again. read more

Loved our stay at this hotel. Great location, awesome pools that the kids had so much fun in. Nice big, clean room. Being a Marriott gold member definitely helps with the member lounge & drinks & snacks. Breakfast was awesome!! Will certainly be back. read more