Nick (the owner) has been doing my nails for over 20 years, and I genuinely won't go to anyone else. He's incredibly consistent, detail-oriented, and just gets it every time. If he's ever unavailable, his wife is amazing too! She does such a great job and I always feel totally confident booking with her. What sets this salon apart is not just their skill, but how much they care about staying current. They travel all over to learn new techniques, keep up with trends, and bring back the latest products. You can really tell in the huge selection of colors and add-ons they offer! The atmosphere is another big reason I keep coming back. They're so warm, welcoming, and easy to talk to. [[HIGHLIGHT]]I've come in with some pretty complicated design ideas before, and they're always excited to try them. And if I have no clue what I want, they'll actually take the time to help me figure something out instead of rushing me.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]One thing I really appreciate is how comfortable they make me feel. At other salons, I've felt intimidated speaking up if I didn't love the shape or color, but not here. They're super approachable and genuinely want you to be happy with your nails![[ENDHIGHLIGHT]] [[HIGHLIGHT]]They're also really kind and accommodating. If I ever have a nail break, they'll get me in quickly and fix it for little to no cost.[[ENDHIGHLIGHT]] That said, it hardly ever happens because their work lasts so well! If you want a place that's talented, creative, and actually cares about their clients, this is it! read more

Crystal Nails - Nail Salons Near Me - Grand Rapids, Michigan

I've gone to this salon three times. They offer more color and design options than most other salons but the service on my last visit was the most disappointing service I've had in years. I called to see if they had time for me, they said yes and I arrived 2 hours before they closed for a full set. First they cut me taking off my old set. Then they had me soak my nails which burned very bad where they had just cut me. I sat there with the foil on my fingers for a full hour and a half before they could get back to me. Eventually I just took the dried foils off and waited. By the time they finished helping literally everyone else I was the last person in the salon, getting my nails done a full hour after they had closed. They nails looked good but because they rushed putting them on the designs were crooked and over the next week three of my nails just popped off like they were press ons. For making me wait 2 extra hours on top of the maybe one hour it took to do my nails and for the cutting my finger they offered me a $15 discount. I didn't think it was very fair but I paid $80 PLUS TIP for a full set. Then they proceeded to keep popping off throughout the week. I had to glue four of the nails back down. [[HIGHLIGHT]]I called today to come back for a new full set and a pedicure. I expected to pay full price for a pedicure but kindly requested the nail set be discounted because of the poor service and super poor results from my current set.[[ENDHIGHLIGHT]] I've never had multiple nails pop off like this. [[HIGHLIGHT]]The person answering the phone and Nick the manager were both argumentative. They refused any discount on my nails because they already gave me one... even though the discount was not considering the retention of the nails.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I really did like this place before I realized how poor their customer service is.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Would have been a loyal customer but when they mess up they will take almost nothing off the cost and argue with you about it.[[ENDHIGHLIGHT]] read more

My visit was not pleasant. I went in for a regular nail polish manicure and pedicure. [[HIGHLIGHT]]Nicole was condescending, was not interested in listening to anything I had to say.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I requested trying two different colors to see which one I wanted to try (which is routine in most nail spas) and she brushed my request aside and said just choose one as they are two different colors.[[ENDHIGHLIGHT]] Sure. [[HIGHLIGHT]]Next she says to me looks like you don't get your nails done often. I don't know why I have to justify or say anything, it's a treat for me.[[ENDHIGHLIGHT]] I requested the nail polish around my cuticles to be cleaned up, it looked messy, and she didn't do a good job and started giving excuses about staying away from the cuticles. Subpar nail polish application, it didn't look like I had my nails done at a salon. [[HIGHLIGHT]]The guy doing my pedicure was very sweet, and made sure the foot massage was good.[[ENDHIGHLIGHT]] Overall, the vibes were off and I didn't feel relaxed by the time I left. read more

Crystal Nails - Nail Salons Near Me - Grand Rapids, Michigan

I have been coming to Crystal Nails for over 15 years. This is the best place! They are great nail techs, clean facility, friendly...love all especially Nic and Nicole ! You won't be disappointed!! Great place for all your nail needs and designs! read more

This store was clean and they had a wide variety of colors. I got a mani (shellac) and normal pedi for 70$ (before tip). It took 1.5 hours (they did pedi first then mani)--so my pedi was dry by the time I was done. I had two different people do my nails. I had a good experience with my toes and "eh" with my nails. When you pick a color, you just tell them the number but don't bring them the polish (which wasn't clear at first). Initially they grabbed the wrong color but I noticed it and they found the right one. The man who did my toe polish did a nice job. He checked over each one and even redid one of my toes 2x to make sure it was smooth--which I appreciated! For my fingers, the "nail prep" wasn't great. The scrubbing/buffing ended up rubbing on my skin and caused some cuts which hurt. The cuticle cutting also cut me and ended up making me bleed (which she did say sorry for). Some of the polish on my nails looks a little thin and inconsistent. It's fine but I wouldn't go back for shellac since it's comparable in prices to other places. Seems like with other reviews, it's a bit hit or miss. They were friendly overall though and the store looked n read more

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Hands down the best nail spot in town! [[HIGHLIGHT]]Nick is amazing, as well as the others.[[ENDHIGHLIGHT]] They have the best quality, are quick, and so kind. Can't recommend Crystal enough! read more

This is the best nail salon!! Have been coming for years and my dip manicure always lasts 3 weeks. Definitely recommend.

I went there once. Not interested in me being a client. They rushed me through the process. One doing my pedi and one doing my mani at the same time! Not relaxing at all! [[HIGHLIGHT]]In conversation with the owner, he really is only interested in servicing his rich clients.[[ENDHIGHLIGHT]] Never going back again. read more

def recommend!! everyone was really nice and nick did a great job!! they didn't wear masks which is always a green flag for nail salons. real chill and casual vibe. a little pricey but def worth it for the quality u get read more

Crystal Nails - Nail Salons Near Me - Grand Rapids, Michigan

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Best gel manicure I've had in years. Found them on a whim after calling several other places and being unable to get in on a Friday. I was nervous after reading some of the poor reviews but I was desperate to have my nails cleaned up for a wedding so I went in anyway. Such a great experience! No waiting once I arrived for my appointment time. Great choice of colors. Space was clean and not cramped. My nail tech took his time and was very thorough. Nails have lasted 2+ weeks without falling off or chipping. I'm a fan! read more

I went to two places prior and was turned away because they were too busy. Although Crystal Nails was busy, they got me in and took great care of me. Tammy was fabulous, professional and very detail oriented. All the techs working around her were also beyond friendly. They have a lot of color options for Shellac and Dip and the shop was very clean. I highly recommend and will for sure go back! read more

Crystal Nails - Nail Salons Near Me - Grand Rapids, Michigan

Great First Impression! My sister in law and niece recommended this place. Mani/Pedi with shellac! Awesome price and awesome service. Met and was serviced by Meio (spellcheck) who upon talking with, I learned graduated just recently with the same niece that said I should have my nails done here! Nice young gentleman who fixed my broken nail and has wonderful steady hands. My nails and toes look awesome! read more

Crystal Nails - Great color selection and brands that I love! - Nail Salons Near Me - Grand Rapids, Michigan

VERY happy with my dip manicure! Exactly what I wanted. Was able to get in right away. read more

Crystal Nails - Nail Salons Near Me - Grand Rapids, Michigan

So, this place is good depending upon who you get to do your nails. Is it fast? Yes. Is it cheap? Yes. Is it consistent? Not much...but plan ahead and get with the person you like and you are good to go. I think the manicures are waaaay better than the pedicures too. So go here for a quick mani! read more

Crystal Nails - French colored shellac. :) with sparkles. $35 - Nail Salons Near Me - Grand Rapids, Michigan

With good conscious I can barely give this place 2 stars. They could care less about the customers and they act like it's just the language barrier. We had an appt for 2 pedis today. They started one of us and didn't start the other until FIFTY minutes later! And even then it was only after we asked them. Then the girl came and put acetone on my toes and left for over 20 mins. My feet started stinging and I had to have someone go find her. It was horrible. When I told her my feet we stinging she just looked at me like she had no clue what I was saying.... the same look she gave the lady next to me when she told her the wax was too hot. So yah it took us 2 1/2 hours to get horrible pedicures and have people treat us like dirt. Not fun. read more

This place was recommended to me and I made an appointment and was excited to go. I arrived on time for my appointment and was told my appointment would have to be rescheduled because they were too busy. They did not apologize- it was just presented as a fact. There are other places - don't go here. read more

This has been my go to for nails for a few years. I haven't been getting my nails done for the last year. Made an appointment for my daughter and I. We waited about 20 minutes before I asked how much longer. There were no technicians even close to finishing. Tammy told us to come back in an hour. So we did. Still waited. Many unhappy customers today who left upset. We stayed, but only because we really wanted nails done. Never going back. It seems they don't even write appointments down in any book. They say yes to any and everyone.. walk-ins and appointments. read more

I have been going to Crystal nails for the past 3 years. In the beginning it was a great experience. I still think they have the best color selection in town. I'm disappointed to say I am switching salons. The last 5 times I've made a reservation I've had to wait 40 minutes to even get started. I have an infant at home and a busy schedule so when I make a reservation I expect to be taken care of on time. read more

Tammy the owner does a phenomenal job and runs a clean shop with great service and high quality mani/pedis. I was referred here and will definitely be going back. The selection of colors is nice and on point with trends and classics. Opi and CND options along with others are there. Big thumbs up! read more

Crystal Nails - Lovely shellac, it doesn't look thick and has a nice shine! - Nail Salons Near Me - Grand Rapids, Michigan

Went there based on a friend's recommendation. Nice and updated location but rather "noisy" as very big. While it may depend on technician, I was not happy w/ pedi services performed. The "elderly" technician had very long, sharp nails making services very unpleasant. Cuticle removal was painful as she cut me several times. Massage was VERY soft, not even a rub. Difficult to communicate. Products seem mostly off-brand. Some OPI read more

I came in at 2 and was told in 15 minutes I could get a mani/pedi. After waiting an hour I asked if I would be getting any service as I had to leave by 3:30 to pick up my daughter. I wasn't even answered. Another frustrated customer said she was leaving and they helped her. After that I asked again and was told they wouldn't be able to finish mine by 3:30. I'm quite frustrated about it. I don't get much free time and an hour was just wasted. read more

Phenominal service. Has the best color selection I've ever seen! Won't go anywhere else.

I loved the experience of getting my nails done here. Everyone was nice and the place looks lovely and clean. But I had a dip manicure done (which usually lasts 3 weeks) and the color was pulling away from my tips only a couple days later. They look awful and it's only been 6 days. The application of the dip was truly terrible. Very very disappointed. read more

Crystal Nails - Dip manicure 6 days in. - Nail Salons Near Me - Grand Rapids, Michigan

So upset. We used to come here all of the time, and now it looks great but the product is horrible. My dip nails chipped after FOUR DAYS

Wish I had seen these reviews , I'm not one to put a negative review ever ! However I gave this place more than a chance to "fix " their mistakes . Worst customer service I have ever seen in a nail salon . Rude , disrespectful , also don't care if you wait over 50/60 minutes after they say "only 15 minutes " The nail quality is seriously the worst I've had done . Could see through the polish / dip and nails broke off the day of the service I had to drive all the way across town and come back again to redo my nails , oh but they could not find my color to redo them , and yet got mad they could not find the color ... um know your product as a company , redone , and yet broke again !!! To thin , bad shape and poor quality! read more

Horrible experience used to go for years there Nina was fantastic ! Now owners don't care just want your money my dip nails chipped off fell off in 2 days!!! read more

Good service enough service but I wish there wasn't so many air bubbles, it especially stands out with my clear coat. read more

Crystal Nails - Nail Salons Near Me - Grand Rapids, Michigan

I have never been to Crystal before. As a walk-in after work and got right in for a pedicure. The massage was the best and longest I've had in a long time! read more

Had an appointment and still waited - didn't get a hand massage cause the "regulars" were waiting. Waited 30 minutes in the pedi chair, soaking, turned into a prune. Mediocre leg massage. Don't think you can walk in on a Saturday. Hardly with an appointment. AND I walked out with the wrong color after I checked it!! read more

Bad, bad, bad. Just a bad experience. The pedicure was probably the worst I have ever had. I would not recommend this place. Plus, it doesn't look like they take proper care of their utensils. YUCK. read more

One of the nicest nail salons in Grand Rapids. Quick service, friendly staff, and beautiful interior.

I always have a good experience here. If I don't make an appointment, I find that lunch/afternoon gets busy and there may be a wait - that's fair. Great manicures, every time. read more

Crystal Nails - Nail Salons Near Me - Grand Rapids, Michigan

I LOVE coming to this nail salon. I am super picky when it comes to my nails. The shape has to be perfect and they all have to be identical. I HATE getting my nails done, and the nails are crooked, or one nail is more round than square. When I ask for Nina, at Crystal Nails, she perfects my nail shape. I tell her what I want, or I show her a picture, and I have never left unsatisfied. Definitely check this place out! read more

This place is hugely inconsistent. I had one waxing that was great, but my last visit included brow and lip wax, and mani pedi. It was the worst experience I've ever had at a nail salon. My eyelid was cut in two places because the wax person pressed too hard with the the wooden applicator. My lip also had an abrasion on it (I don't think the wax was hot enough). The nails were very mediocre -- my big toe had a cut on it, plus the calf massage left my calf bruised for two days. I will never go back here again. Enter at your own risk! read more

I came here on a whim after work. I've been to about 10 different nail salons in Grand Rapids and I can officially say I've found "the one." I'm not sure why anyone would give this place a negative review. I was warmly welcomed when I arrived, the service was great, and the manicure and pedicure I received were fabulous!! Also, I'm pretty anal about the way my nails are done and I was pleasantly surprised; my nails were filed perfectly and the polish application was incredibly meticulous!! Well done!!! read more

Definitely the worst manicure I have ever had. My nails were all filed crooked and their customer service is very unprofessional. The girl who did my nails, did not have much experience. read more