They were one of the only places open on Sunday so I called and made an appointment. It was amazing. They took their time to make sure that my nails looked exactly like I'd hoped. They were professional And made you feel welcomed. I would go there again when I'm in town. read more

GR Nail Spa - Dip nails with gel coating for Easter. - Nail Salons Near Me - Grand Rapids, Michigan

These are the sweetest and kindest people. I highly recommend them to anyone looking to receive a manicure or pedicure.

I gave this place a one-star review because initially I thought they were honest and provided good customer service. I have two daughters, ages 5 and 7, and when I walked in, I was told that a children's manicure was $35 with an additional $5 charge for nail art. While I felt that was already expensive for a basic children's manicure with regular polish, I agreed to it. However, when it was time to check out, I was charged $45 per child instead of the $40 I had been quoted. That may not seem like a lot to some people, but it was the principle of being told one price and then being charged another. If they had been upfront from the beginning, I could have made an informed decision. After this issue arose and because of the amount of time it was taking to resolve it, I decided to cancel my mom's manicure appointment. She did not receive her nail polish service, and I was still willing to pay for the time that had been reserved. However, after everything that happened, it made me question the way this business handles customers and pricing. The checkout process became a much bigger issue than it needed to be. The employee had to call multiple people to figure out how to correct the charge. At one point, they wanted to cancel a charge that was close to $200 and recharge my card. When I asked how long it would take for the original charge to return to my account, I was told it could take several days. I was not comfortable having that amount of money tied up for several days, especially because I needed access to those funds. After waiting approximately 20 additional minutes while they tried to resolve the situation, they eventually gave me cash back. What made this experience even more disappointing was that my mother it trying to catch an early morning flight, and we were already pressed for time. My daughters kept asking me, "Mom, why are they charging you more when they said it was $35?" It was an uncomfortable situation that never should have happened. I want to be clear: I did not come in looking for a discount or special treatment. I fully intended to leave a generous tip, as I usually do. In fact, despite this experience, I still left a 15% tip. Normally, I tip over 30% when I receive good service. I recently moved here from Nebraska, and in my personal experience, customer service there was much better. As a business owner myself, I understand the importance of honesty, transparency, and respecting customers' time. Mistakes happen, but how a business handles those mistakes says a lot. This experience taught an important lesson to my daughters: if someone is not being honest or transparent with you, it is okay to respectfully advocate for yourself and ask questions. I did nothing wrong. I simply expected to be charged the price I was originally quoted. I'm glad others have had positive experiences here, but unfortunately, this was one of the worst customer service experiences I've had in a very long time. Because of that, I will not be returning. read more

Beautiful remodel! Love the service they provide for pedicures and nails. Always satisfied with their professional services! read more

I love coming here, the service is always great. Whenever I show them the design I would like. They execute flawlessly. Thank you. Sn; my hubby also loves getting his mani and pedis here. 10/10 from us. read more

GR Nail Spa - Nail Salons Near Me - Grand Rapids, Michigan

This was seriously a VIP Pedicure!! I even saved them in my phone and noted the color for the future. Very very happy with my experience!! read more

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They always do me right never done me wrong the people are very very nice. Always get the job done and nails always come out cute!

I have been coming to this salon for over a year and always have a good experience. I don't normally make an appointment and usually get in on walk in. Because of this I have had my nails done by most of the techs at one point, and they are all friendly and do a good job. This has become a place I look forward to going to, and I would recommend to my friends! read more

This place is my new go to nail salon!! Tu, table 1, did so good! He made sure that everything was fixed and all cleaned up. I recommend checking this place out. 10/10 read more

Was able to call and make an appointment same day, and the staff were very receptive and helpful when I came in. The lady that did my nails was so sweet and kept checking in to make sure everything was to my liking. My nails turned out absolutely beautiful and the price was extremely reasonable! Very clean and cute building as well :) I will be coming back read more

They're the Soup Nazis of nail places: the quality of the service is good, but the customer service is borderline abusive. The techs seem eternally annoyed that you're there. No one smiles, they rush through everything except the man who did my dip and tip. I have very painful arthritis in all of my fingers. I told him, showed him my crooked fingers and asked him to please not squeeze and twist my fingers...he was working so fast and would let up for a second then continue until the fourth time I howled in pain. He laughed at me and said he's just do used to doing that. Didn't apologize for his behavior. Another time I walked in and got a pedicure, then a manicure and fell on the slick floor when the chair flew out from under me when I got up. They all looked at me and started to laugh. No one helped me get up...I was the only customer in there. Never going back again. I've enjoyed getting a root canal more than going here. read more

I went here for the first time and was incredibly disappointed. The customer service was horrible I would not recommend.

Amazing service by Sasa, everyone is so friendly and welcoming and I only trust this salon to do my acrylics. Definitely a hard to find staple in nail salon quality read more

They got me in right away. I had Ty, who did a fantastic job. No cuts or hard filing. And he nailed what I had in mind. Will definitely go back to him. read more

GR Nail Spa - Nail Salons Near Me - Grand Rapids, Michigan

I had forgotten about this location after moving out to the Lowell area 5 years ago. I've only recently started getting dip nails and after trying several nail salons between Lowell and Grand Rapids and not being satisfied, I decided to give GR nails (Formerly Modern Nails) a try. I am so glad I did! Went in without an appointment and only waited 5 minutes. Tim was my tech. I enjoyed every minute of my time with him. He is very friendly and his technique is excellent! My nails look and feel amazing! This will be my go to place for sure from now on! Big bonus is the price was very reasonable!! The only comment I would make is the salon felt a bit cramped. They have alot of stations and then all the "Covid proof" vinyl dividers, but that's not a big deal just an observation. read more

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I was planning on getting a regular manicure/pedicure, but after a pedicure I cancelled my hands. The technician was so rushed that she made multiple toes bleed when she was cutting my cuticles, despite me telling her that she was causing me pain. The paint was sloppily done, and was cracked and uneven. A few days later, I got a nail infection. read more

GR Nail Spa - Nail Salons Near Me - Grand Rapids, Michigan

Tried GR Nail Spa for the first time today, and I'm quite happy with the overall experience. The place was clean and the employees were friendly. Massage chairs and supplies are in good condition. The massage was so nice, and maybe seemed a bit longer than other places! My pedi got a bit smudged from putting my shoes on a bit too soon, but that's my fault probably for being in a hurry under the nail dryer and not taking sandals with me. I'll definitely return for more pedicures! read more

GR Nail Spa - Pedicure area - about 8-10 chairs total - Nail Salons Near Me - Grand Rapids, Michigan

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100% hands down (no pun intended) go here! My flight got in a bit later than expected but needed to get my nails done for my friends wedding and they let me come in 15mins before closing - I called ahead but still! Also they were so fast and my nails turned out gorgeous. Highly recommend this place and if I didn't live in LA, I would come all the time. Awesome read more

This establishment looked very nice at first and I was excited after looking over some of the reviews to buy my fiance a gift certificate to get her nails done. She used the services on 5/16 and was not happy with the service she received. The told her while she was getting them done that it was her fault that certain defects were happening because of her movements while drying her nails. We went back in on Saturday and tried to get them redone because they were not very well done, not filling her whole nail. The manager at this establishment proceeded to push on her nail bed and told us she has too much cuticle( no other nail salon has ever told her this in her life, always was able to paint her whole nail and remove the cuticle, she gets her nails done very often) she was blamed for her nails not looking so great and told us it was our fault. Told us "people come in here trying to get free nails all the time so we are going to cut your nails off". As the customer, this made me feel like I was being accused of trying to get something for free and it was humiliating and disrespectful to then proceed to cut my fiancé's nails off. After the manager agreed to refund the service,(only about half of what we really paid) The manger there continued to dig at me because I told him I would be writing reviews about my experience here and he said " keep talking and your not getting any refund" aggressively put a no refunds pamphlet in front of me and processed to lecture me about what no refund means. He also said that my family was banned from getting nails done there again as my family walked out. Childish. This was honestly the worst experience I have had in a retail setting. I would never recommend coming to this place. I feel that was was profiled. If ownership is reading this, please reach out to me and I will give you my phone number to discuss the situation and would like my full $160 refunded that I spent there. Thank you. read more

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Last minute whim I decided to stop in here for a manicure. They were able to get me in for a basic manicure. All the manicures were sectioned off by clear plastic panels and they seemed to do a good job with sanitization. My nails lasted about a week which is good with basic nail polish. This place doesn't appear to have master nail techs so if you are looking for those IG nails, you may want to go elsewhere. read more

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GR Nail Spa has always been wonderful to me. They are efficient, personable and they are great with detail. They'll give you exactly what you want even if it takes a revision. I've had acrylic full sets, natural manicures, pedicures and eyebrow waxes. All the above were better than I expected. The employees take their time to massage my hands and wrists or feet and legs with care and effort, leaving me not only feeling prettier but more relaxed. Great place for a wedding party, birthday group or mother's day. I just go because I can't do my own nails anywhere near as well as they can. Prices are standard and fair. Please tip your nail artist like you would your waitress. They have free beverages. Clean and nice bathroom. Convenient location. read more

GR Nail Spa - Powder ombré French tip style - Nail Salons Near Me - Grand Rapids, Michigan

I was a loyal customer for over 10 years. Three times, I've made an appointment ahead of time and once I sat for an hour, 2nd time, it wasn't even written down but yesterday, I scheduled for 6 of us way in advance because I knew we'd need all techs on deck for my sis in law bday weekend. Welp, the appointment was scheduled for a different day I didn't even ask for. We ended up being able to WALK IN (6 people mind you) somewhere else and were treated like royalty. Im so disappointed in GR Nail Spa. They lost 2 (me and my daughter) loyal customers. read more

I have been going to GR nail spa for many months. Last Saturday I went to have my monthly dip nails done. I am usually very happy with the service, however I never had Stephanie before. She rushed through the job doing it very badly. From start to finish I was done in 40 minutes. I would have appreciated the efficiency IF it was accompanied with quality. Not only that, I am flexible on conversation. Meaning talk to me or don't. Stephanie and I didn't converse, other than when she scolded me throughout the manicure for where my hands were. She did not use a towel. Her station was messy. She got nail debris all over me in the hasty way she worked. My nails felt rough the minute I was washing my hands. I was so annoyed I wanted to leave so I said nothing. I regret this. They are chipping like crazy! I pay extra for dip nails because they do not chip. read more

GR Nail Spa - Nail Salons Near Me - Grand Rapids, Michigan

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GR Nail Spa has new ownership! The new owners took me on the spur of the moment. They did a great rescue on a pink-and-white (P&W) that wasn't done well. If you get P&W you know that drill-filing near cuticle has to be done well, and the tech knew exactly what to do and my nails look great several days later! read more

Very enjoyable, felt relaxed, like I was on vacation. They were very friendly and courteous. this place was really clean. As a guy I never thought I would get a pedicure but now that I've had one it will be part of my grooming routine. read more

So disappointed. All they care about is business, not the place to come off you are in a rush. I had an appointment and they let a ton of people go before me, then started my nails 40 minutes after my instal appointment. read more

Came here a couple of months ago for my cousin's birthday and really enjoyed it. Very strong chairs and staff was super friendly. Prices were really reasonable and they got us in and out in a reasonable time. Would definitely come back again! read more

I started coming here about two months ago...I always had a great experience. A man usually does my nails and does a great job! However, this time my nails chipped after a day. I went back to get them fixed. The guy wasn't there who does my nails usually ...so I was ok with the ladies there to fix my nails... Instantly the ladies there were very rude and told me to have a seat they would right with me...as I'm waiting now going on 20 minutes...two other ladies come in and they are greeted nicely and professionally...by the same lady....were seated and she started doing their nails! When I asked her when would it be my turn...she said I don't have time to do your nails! I waited for another 20 minutes...if I had not paid $40.00 for a fill the day before I would have left! I really liked coming here, but will not be back due to the rudeness and unprofessional behavior. Also, they did a worse job on my French manicure. So disappointed! I would not recommend this nail shop if you have to return to them for them to correct their error! You will be treated very differently. read more

My feet were in desperate need and they did an amazing job on my pedicure. From start to finish I had a great experience. Would recommend this place to anyone that values customer service. I will be back. read more

It's rare for me to treat myself to a mani/pedi because I've been disappointed so many times. For once I left very satisfied. Will definitely be back soon! Thank you for the kind, quality service! read more

I visited GR Nails last week for a mani/pedi combo. I've had manicures done here before with great results. This last visit, however, was not good. The pedicure was ok, nothing special. But the manicure was one of the worst I've ever had. The young man (who I assume was called in to do my manicure because he left after he was done) did absolutely no prep work. He used a board to shape my nails, had me wash my hands, then proceeded to place on the color. There was no cuticle work, no attempt to do anything more than add color. His own nails were long and dirty, which was kinda gross. I should have said something then and I regret not doing so. When he added color it was very thin and had to use 3 coats to get proper coverage. His nail dryer was set up so I had to cross my arms over each other to place my hand in the dryer. At the end, the nails were still tacky. The girl next to us had to tell him to use the alcohol spray. It's only been a week and the color is already peeling. I had to remove it all. I will think twice before going back there for any more nail treatments. The saving grace is that I've had two previous manicures from other technicians that were wonderful. But if I get that young man again I will leave and find another salon. On a personal note he was nice, but nice doesn't make up for a crappy manicure. read more

Very enjoyable, felt relaxed, like I was on vacation. They were very friendly and courteous. this place was really clean. As a guy I never thought I would get a pedicure but now that I've had one it will be part of my grooming routine. read more

Horrible experience. They couldn't find three polishes I picked out, then somehow I became an interpreter for a lady working there and her doctors office. Will not go back again. I could have painted my toes better. Beware. I have a place I always go, but couldn't make it this one time. My mistake!! read more

Very nice, and made sure everything was perfect for me!! They made sure I was comfortable and they took their time doing my pedicure and nails. read more

Being from NYC I am a tough customer to please. Upon my move I jumped from salon to salon trying to find a place that was good. Not only are the owners Jack and Sasa that nicest people, they do a great job! This has been my regular spot for 4 months now, and I go every other week. Each time has been consistent and very relaxing. They do push the gel manicures, so I tried it, and indeed do they last a long time! read more

We tried tried this salon based on Yelp reviews. We had a great experience and will definitely be back. Nice clean atmosphere, staff very interested in your comfort and satisfaction, long massages and quality pedicures! read more

I like to go here for nail services. I have had dips, pink/white, and pedicures many times. It seems there is quite a variation in what takes place for a service depending on which person you are paired with. They all are very friendly and do a good job. They are very accommodating for walk ins and have tons of polish and dip powder color selections. read more

Love this place. They always do a fantastic job and my shellac manicures regularly last a whole month. They are very kind too!

I read a few reviews and decided to try GR Nails. The staff is very nice they take pride in their work . I did not feel rushed one of the best Shellac manicures I have ever had. I will be back ! read more

I got a brow and upper lip wax and it was horrible! The lady got wax all over my actual lip, and she ruined my brown shape! I used to love this place but they really put a damper on my homecoming. read more