I was not a believer of the alkaline water but now I won't drink anything else. I've told my…read morefriends and now they're all obsessed with this water. KayLynn is very professional and is super knowledgeable about the water and benefits. A super worthwhile health investment.

Very hard working mom/owner who has an excellent shop....great service, and wonderful work…read moreethic....highly recommended for all your water needs....

Hands down the best customer service by Miss AKU, professional water & herbal specialist. AKU…read morewelcomed and helped us, is extremely knowledgeable about the different waters and the effects and benefits for good health. All you Houston residents need to check this place out, so glad we did!!

Exceptional customer service!…read more I highly recommend giving it a try. Aku took the time to personalize my experience, walked me through the quality of their products, and clearly explained the differences between the various options available. I'm truly grateful that Water Tree is part of the Riverstone community.

Quality was terrible. They did not value me as a customer and refused to refund me money owed to me…read moreafter I cancelled service with them. They ignored my attempts to contact them in reference to refund they acknowledged. Do not use them at all costs!!!!They raise their prices on you. They are not a reputable company. They also go by the name Primo Water so don't be fooled.

Delivery is erratic and try getting a customer service person on the phone to help. The culture in…read morethis company is the worst!

Absolutely the best! Renee was very sweet and knowledgeable. Wonderful customer serviceread more

My husband and I have been meaning to pop into The WaterTree, and we're so glad we did. Ms. Renee…read morewas so welcoming and a wealth of knowledge! We will be back and often!

Sparkletts was great until Primo bought them. Now there's no customer service to speak of,…read moredelivery's are never on the day you're told. When the transfer happened from Sparkletts to Primo the account was wrong, we get biweekly deliveries, when I finally got them to call me by selecting that option when I called them, they tell me I'm on monthly service. We were completely out of water 4 days ago, on Monday when they called me they set my delivery for today, did the water get delivered? Nope and no call or acknowledgment of the error.

This is a poorly run business. Two days ago they missed their third biweekly delivery in a row. I…read moretried to call to get some reasoning for the delay, but was placed on hold and gave up after 15 minutes. I've used the service for about three years and they had another period about a year ago where they missed two deliveries, meaning I went without water for over months. On this most recent series of missed deliveries, I called after the first missed delivery in late April and they said I would have the missed delivery on the next regularly scheduled delivery date of May 4. That day went by and after two weeks, I was hoping they would make the next schedule delivery on May 19, but it was also missed. It has been six weeks since my last delivery and no telling when my next one will arrive. They are going through their second acquisition over the past few years, with each one being more disruptive on deliveries. I plan to search for a more dependable provider, or do without a water delivery service. Review update: it just keeps getting worse. I went online today and my account now says my next delivery will be June 4, thereby missing the scheduled May 19 delivery by another two weeks and totaling three missed bi-weekly deliveries. I searched their site for a means to send correspondence directly to them since I could not get them on the phone, but the site is not very accommodating for communication. The chat directs you to preset choices that don't appear to allow for a narrative comment. I don't have an endless amount of time to keep searching for how you can direct comments to Primo Brands and am better off finding a more customer friendly provider.

Was with Sparkletetts, they delivered primo. ReadyRefresh took it over. Quit RR because they no…read moreshowed, billed me for equipment they wouldn't come pick up, it was awful. Now with Primo (RR), I can't even close my account. Forced to call a service line whose CSRs struggle to speak English IF THEY EVEN ANSWER. Close my account!!! Keep trying to give me incentives to stay. NO! CLOSE MY ACCOUNT. CSR, says ok. Came to p/u 10 empties and left more water. Will not come and get the bottles! DO NOT USE THIS SERVICE. IT'S A FINANCIAL TRAP. I AM REPORTING THEM TO BBB and every other consumer rights company I can think of! They are still billing me because I cannot completely delete my account!!!!

Worst company I've ever felt with. They scam and keep sending fake invoices and I've spent hours on…read morethe phone for months. DONT USE THEM!