I wrote a bad review because of a rude worker, lady, in customer service and when I got home I…read morediscovered they charged me again for an item I already paid for with an online order. After writing the review I was so upset I went back to the store and asked for the manager. He listened, verified the rudeness with another employee that was present, credited my overpayment and gave me free bags of charcoal since my order had a new grill. He listened, verified and made me satisfied to shop there again. I believe he will address the problem of the rude employee when she returns to work.

zero stars if I could. Attention Veterans and those who support us. Please be aware that in spite…read moreof Home Depot's lip service about their undying support for veterans in practice that false narrative couldn't be farther from the truth. I am a veteran with PTSD. I purchased items through Home Depot and opened a line of credit with HOME DEPOT. The fact that they use the vendor citibank doesn't let HOME DEPOT off the hook when citibank is trashing their customers. My issues are with the terms of citibank regarding how you set up automatic payments and then forcing people to give them direct access to your checking account. For those that aren't aware more businesses are doing this because it's nearly impossible to dispute being overcharged, inaccurately charged etc. citibank blocks users from being able to set up payments with a debit card where the consumer has more control. Or else you can wade through their intentionally long process to pay it manually every month where you have to log into two different accounts, have multiple verifications done to prove your identity etc. This is set up to be intentionally difficult to bully people into giving them free access to your entire checking account. I brought the issue to home depot and they didn't care. They said they can't do anything about what citibank does which is an absolute lie. Citibank in this scenario works for Home Depot and Home Depot can say this can't continue. But they won't, because they don't really care. Trying to get assistance from citibank which is inevitable trying to log in every month is literally triggering my ptsd and I now have a hole in my wall that is directly attributed to hours of their customer service reps playing games with me on the phone. Home Depot has no problem with that. They made that very clear in writing. So remember when you go to Home Depot if you are a veteran you ARE throwing your fellow veterans under the bus. If you are not a veteran please don't tell people you support us because you don't. You support us as long as it doesn't cost you anything or inconvenience you. That's virtue signaling not support. That's not an opinion that's a fact. I will NEVER step foot in a home depot again until they address this issue. I would like to think other veterans would stand up for each other but I think even at this level people have become so self centered they don't care until it's them. After this interaction which went through the Better Business Bureau there is no doubt in my mind that Home Depot is one of the most duplicitous and unethical companies out there. Pandering to veterans while throwing us under the bus is ugly at best.