Parking lot has ample space. No signage on the door but found the place. Receptionist not warm. I arrived at 8:10 for my 8:30 appointment and it was a problem. I told her I was happy to wait until whoever was ready for me. She sighed and walked off as I asked a question. I asked again if I needed to fill out the form and she said with exasperation yeah fill out the form. I filled out the form and walked away. The doc came in minutes behind me. read more

This is the first online review that I have ever written. In 2016, I had a filling fall out of my back molar while I was a student at USC. Obviously, as a student, my regular dentist was not in Columbia so I had to make a quick decision on a local dentist. A friend of mine recommended Crystal Johnson after she had a cleaning there, so I decided to go for it. Long story short, the filling that had fallen out of my tooth was so large that the tooth could only be repaired by a crown. Dr. Johnson was very nice and informative, and, from what I could tell, was doing a great job with my dental work. I had a pleasant experience at this dental office, despite the fact that I had to pay almost $600 out of pocket for the crown. Fast forward to today, and I have just gone in for my first tooth cleaning since having the crown put on (I know -I was very overdue for a cleaning). The x-rays were the first red flag, as you can see a very visible crack/gap in between my real tooth and the crown. Upon closer examination, the dentist explained that there are several issues with the crown and none of these issues could have been something I caused myself. He explained that he does not usually get involved in cases like this, but this was clearly "faulty dental work." I now need to have the crown replaced, only 2 short years after it was put on. I have reached out to Crystal Smiles several times over the phone, and have sent a fax (they do not have an email address published online) with the x-rays demonstrating the issues with the crown. I have gotten no response. If you require any dental procedures other than a tooth cleaning, I would not recommend this office. I will be paying $600 out of pocket again to have their dental work corrected. read more

Very professional and friendly atmosphere. ...Best dentist ever!!! I highly recommend Crystal Smiles!!! read more

Crystal Smiles - After my dentist appointment when I chipped my tooth...again lol - General Dentistry Near Me - Columbia, South Carolina

Best care for my smile!!!! The service and quality is great, thank you for making me feel comfortable and at home!

I honestly don't know how this place has 4 stars. I arrived 5 minutes before my appointment to find the door locked. I was extremely confused because the building looked anything but welcoming so I assumed the location moved. I immediately called the office to get no answer. I looked on their Facebook page to try to see if there was another address. Three calls later I was able to get ahold of someone as I stood in an empty parking lot asking if they moved. They told me the door was now unlocked. I walked into a small seating area. I signed in, filled out all necessary paperwork and sat there for 40 minutes just waiting. It doesn't even take 40 minutes for a cleaning so what was taking so long? The ladies behind the desk seemed very incompetent getting patients checked in. The small waiting room was filled with nothing but complaints from others on their first impression. I was even asked if I have ever been there before by another patient who was waiting because she was unimpressed. A mother beside me told her son if his tooth wasn't bothering him she would have left long time ago when she arrived to the door being locked and after listening to the receptionist scrambling to verify their insurance forever because she couldn't enter the DOB on the dial pad correctly the first 6 times. If you are looking for a professional atmosphere and quick service do not go here. You can't help but wonder if this experience was so bad how well do they clean their equipment? Looks aren't everything but this place was very eerie for a dentist. If they start offering ghost tours I will be back. read more

What a surprise I like going to the dentist. Dr Johnson and her staff are so friendly and helpful. I no longer hesitate to go the dentist. I love having a crystal smile. read more

Best and most friendly dentist office. Personable friendly staff, best place EVER

Wow! Crystal Smiles billed our insurance company for several xrays because the girl taking them couldn't get it right Crystal had to come in and do it herself but they still billed for the bad attempts. My wife called them and questioned it and they said they would get back to her. She also called the insurance company to ask what to do. The insurance company called Crystal Smiles and questioned them while my wife was on hold...Crystal Smiles IMMEDIATELY called back while she was still on the phone with the insurance company...AND PROCEEDED TO CUSS MY WIFE. Told her I was an a**hole for posting a negative review. Asked her "are you a f***ing dentist?" and kept on going so my wife had to hang up and switch back to the insurance company. The insurance company suggested filing a fraud complaint. Then Crystal smiles called back...left a nice, calm, polite voice mail saying they spoke to the insurance company (apparently while my wife was on the phone with them filing the fraud charge) and we are responsible for the charges. Very cordial when they are being recorded...Just amazed that they would treat a patient like that just for questioning a charge. So sad that this happened again after Crystal had apologized for the secretary after the last time. But either way, my wife gave them another chance and this was her reward. We will have to find someone else now. read more

Be forewarned that Crystal Smiles will not bill at all. Even if you have paid hundreds of dollars for work done and can make a partial payment for the work needed they will refuse to see you. She apparently does not trust her patients or does not work with reliable people and according to her receptionist "will not deliver a service that is not paid in full". Truly a shame when you have committed to them and they refuse you the service you need. They even know we pay with an HSA card which will be funded in 7 days, but they apparently dont trust us to pay as we have been. I guess we will need to finish up treatment here since we have already invest so much and then find another provider. Hopefully they just don't take out their dislike of my personal review on my wife and completely refuse her service and just take the money we've invested and not finish the procedure. read more