I absolutely love Smoke Haven! The staff is always so friendly, attentive, and helpful. They have a…read moregreat variety of products to choose from, and they take the time to explain the different varieties and options they carry in detail, which makes it so much easier to decide what's right for you. I also really appreciate that they're always willing to offer a discount--it definitely makes you feel appreciated as a customer! Their customer service is excellent, and you never feel rushed or ignored when you visit. If you're looking for a place with a great selection, knowledgeable staff, and exceptional customer service, I definitely recommend Smoke Haven! I always have a great experience.

I am new to the area from Colorado. I called the store on Friday 7/17/26 and asked a question. I…read morewas invited in and told I would be taken care of. I met Sam and he kept his word. I was treated very nice. And I would absolutely come back. And I was very satisfied with the selections and service.

I stop in there time to time and theres this little girl that I just adore working there , she fun…read more, funny & full of life every time I stop we cut up together . Every so often I'll grab her a loaded potato . Regardless everything I'm looking for she's on top of it or getting it ordered for me . So I'll tell anyone that if your needing a shop that's on them feet ready to serve you . Just stop by and find the little nice girl at the counter , she get you what you looking for . Micheal Prater. Dixie Charm Estate sales , Manassas Va !

worse customer service. when i called to ask for a certain product o just get hung up, and when i…read morego to the store in person im kicked out. very dissatisfied would not recommend anyone to come here unless you want to be kicked out

Great shop, great knowledge, and just an awesome place to go. Everyone who works there is excellent…read more and definitely knows their stuff. Highly recommend and check it out! -Returning Customer

Employees were very helpful & kind which has been very uncommon for me at vape shops so thank you!!…read moreBoth people working there were amazing and the Orion Bars they recommended were exactly what I was looking for. I highly recommend!

Great selection of cigars with knowledgeable staff. The guy helped me pick out a great cigar that I…read morethoroughly enjoyed!

This has been one of the best cigar lounge experiences I have had throughout the country. A well…read morestocked variety and selection of cigars with a nice sized and well managed humidor. The staff and patrons were extremely friendly and hospitable. They honestly need to do a seminar on to run a cigar lounge. The price points appeared to be on par as far as national averages, maybe with reduced pricing. I can't wait to return!

These guys ain't trying to overcharge and rob you with the mark ups. Good prices and person was…read morecool and helpful off the bat even with my broke budget. Good variety for nic and diet stoner stuff to pick.

Very friendly staff and new products. The elf bars are very nice. Check it out and and I am sure…read moreyou will like the vibe of the store.

Avoid: This VAPE shop is about to stop selling...VAPES. Yes, a VAPE shop that no longer sells VAPES…read more I was just there today less than an hour ago and noticed LOTS of empty shelves that almost looked like the store was closing, but just the vape shelves were empty. I asked the store attendee what was going on. He told me "they are getting rid of all the vapes." I asked, "so, this store is no longer going to sell vapes?". He said "Yes". It's a VAPE store - It's in the name. So, it appears pretty soon all they will be selling is analog tobacco and weed...or, um, that stuff they claim is "CBD" and "legal" or whatever but is actually just flat out weed. I'll just have to go back to buying my vapes online ...better prices & selection anyways.

Very very disrespectful recommend no one ever go here my vape wasnt working bought it in the next…read moreday and the tall skinny guy with blonde hair spit on me and even slammed the door on me while I was walking out and started calling me cheap because I was reporting an Issue to them when they told me a day before to bring it in and they will exchange it for me when I called to ask them if I could switch it

I had a bad experience with a worker and was able to get in contact with the store owner. He…read morehandled it within the same day and let me know the worker is no longer going to be at this establishment. I come here because it's great product variety, close to home, and I love the customer service I get here. I appreciate spending my money on a business that cares about their customers. Would highly recommend to anyone.

Always a varied selection of smokes. More often than not they'll have a tricky to find smoke or one…read morethat you possibly haven't heard of that becomes one of your favorites. The people that work here are all very knowledgeable ( see end of paragraph above) & helpful w/o being snooty or off putting. Reasonable prices to go with all that & a good place to sit back and enjoy your new stogie or pipe to boot.

ALMOST A 3 STAR REVIEW - PLEASE READ…read more SERVICE: 4.1 out of 5 - If you're an experienced smoker they don't follow you around the humidor or talk your ear off about specials. They let you roam and offer unjudgmental help if you ask. If you ask for a high end stick that they don't carry, be prepared for a scoff or a raise of the eyebrow as though you're some unknowledgeable sucker who is willing to pay for a Padron/Davidoff....because you know, those sticks are clearly lame right? (sarcasm) SELECTION: 3.5 out of 5 - If you took someone who wanted to smoke their first cigar and impress them, you'd be hard pressed to find the right cigar here. For those in the know they have a decent selection and I'd even offer it's a good spot to find a new stoge if you're in a rut. I've shopped here for years sporadically and their consistency is a bit questionable, they advertise Tatuaje, but they actually only regularly carry one very sizable and boutique stick, not suitable for average fans of the brand or anyone wanting to test the waters for the first time. On the other hand they've been known to occasionally carry a seasonal blend that is virtually impossible to find outside of a select online dealer(s). VALUE: 2 out of 5 - I recently bought a half dozen of fairly reputable sticks here and so far the first 3 have all been quite stale. They also keep flavored cigars in the same humidor (bit of a no-no amongst purists) OVERALL**: 4.2 out of 5 for casuals - YOU WILL BE SATISFIED HERE - 3.8 out of 5 for regulars - It's above average, but in a world where tourist friendly cigar shops offer better service and selection why would your favorite stoge smoker go here? 1. If you're in the area it has good ambiance/staff/customers for a sit in smoke 2. If you like lanceros you will LOVE this selection 3. You're new and want a friendly environment you will NOT BE JUDGED and given solid reasonably priced advice. THIS IS A GREAT PLACE TO BUY YOUR FRIEND(S) CONGRATULATIONS STICKS FOR A BIRTHDAY, 1st BABY, WEDDING OR PASSING BASIC TRAINING. I wouldn't recommend for a sophisticated cigar smoker. UNLESS THEY LIKE LANCEROS! **IF YOU'RE A LANCERO FAN, THIS IS YOUR DISNEY WORLD - 6 OUT OF 5!!!