There were 2 attempts to make the reservation. The 1st one was timeout during the payment process. The 2nd was completed on time. So called the office, Stanley was able to collect the mess, deleting the incomplete reservation and make sure the good one will go through properly. Thank you Stanley. read more

After booking my flight , without any notice, my itinerary was canceled by this agent And he didn't see any fault and keep blaming me. I told him to rebook my flight but he can not find my fight. It was very frustrating and upset Please watch out this company They will screw you up read more

Attn; Jacob JonesJones I have contacted Japan Airlines with this flight. Their price is Adult x2$ 9,812.00 (USD) Fuel and insurance surcharge$ 671.20 (USD) Open.png Taxes$ 202.06 (USD) Total $10,685.26 (without a senior discount0 Yours is $11,978.98 That is $1900 more. You have bait and switched me advertising $4606 ticket for one, then because of DYNAMIC changes THE PRICE GOES UP $2800. Apparently, those re buzz words your organization commonly uses. Because of thehuge price discrepancy I am canceling my credit card. By the way, you said with the new prices, my ticket would be refundable. After reading the fine print, I find it is not refundable. I'm sorry we can't do business. You have not been honest with me. read more

This company operates on blatantly deceptive tactics that should be banned from platforms like Kayak. I attempted to book a flight at a very attractive price advertised by CrystalTravel. After entering all my personal and payment information, the site suddenly claimed the fare was no longer available. Sounds suspicious? It is. Within minutes, I received a phone call from a CrystalTravel agent who conveniently "noticed" my failed booking. They tried to upsell me the exact same flight at a significantly higher price, pushing hard with sales tactics and false urgency. Let's be clear: this is a bait-and-switch scam, plain and simple. They advertise fake low prices just to get your attention, harvest your contact info, and then hit you with higher fares when you're already emotionally committed to the trip. This isn't just bad business -- it's manipulative and unethical. I strongly urge others to avoid CrystalTravel at all costs. No legitimate travel agency behaves this way. If a deal looks too good to be true -- and it says "CrystalTravel" -- it is. Trust matters when booking travel. CrystalTravel has broken that trust, and they should be held accountable. read more

Crystal travel is the worse company. Do not trust these people. I tried to book the ticket that they posted on Kayak. They said my credit card was declined. So I called them, then they said the ticket that I tried to book was not available. And they tried to sell me the other ticket with higher price. So I refused to accept and told them it wouldn't work. Then the guy named Michael Reese sent me the email that my reservation on the high price ticket was confirmed. so I called him telling him not to scam me. And I would report him. Then he sent me another email saying the option was available. I printed out all the emails which I would report to the authorities. They had my credit card number that I used to book the first ticket that not available. They still posted the unavailable ticket on the Kayak. read more

Crystal Travel - Travel Agents Near Me - Jersey City, New Jersey

Like others said, I found a good deal on Kayak and was routed to this website. After going through the process and attempting to book the deal, I got an automatic notification that the bank declined my payment and to call a number for help. Someone called me within a few minutes to sell me on a different, more expensive flight.. but by this time I had gotten off the phone with my bank and knew that the attempted payment wasn't even processed. In other words - their whole MO is a fake "payment declined" page to lead to a bait-and-switch phone call. Bottom line: Only book directly through airlines when browsing on Kayak. The deals that are too good to be true definitely are. read more

I'm a thrifty person so I tried to camp a cheap ticket. On 07/19/2022, I booked a flight for 2 people (me and my gf) from USA to Vietnam around at 5:30pm, the ticket is $1808 ($904/each) and the airline is Asiana Airlines. After that, there is a guy whose name Leo Miller in here "Crystal Travel" contacted me back and said that I'm not able to afford that price since it was too cheap and gave me a bunch of hilarious reason. Then he started quoting me a really high price which is more higher than the price of original airline and asked me to confirm. Firstly, he quoted me at around $2600. Secondly, he quoted me back at around $2300. Lastly, he quoted me back again at around $2000 more. And I denied all of them, I asked him why you charged me more, he made up that this price is for selected seat, I will book for you guys to sit together and your $1808 is not included the checked bags. I took my confirmation number and searched it up on Asiana Airlines, it popped up that I got free 2x23kg/person checked bag, free carry-on.I told him that for the seat, I don't want to pay extra to be together. On the day of departure, I will go to the airline to get tickets and seats and then go to the airport to sit. I don't need easy-refund or easy-cancellation so don't need to charge anything. I asked him why I got charged more? If you didn't agree on my price, why would you put it on sale then your customer booked it and you gave them a bunch of crapped reasons which don't make sense? They will still give me full refund but this is my first and last time using this service!! Really really bad. Tryna scammed people around here? Thx! read more

Crystal Travel - Travel Agents Near Me - Jersey City, New Jersey

Thank you Stanley! I've searched on Kayak and found Crystal Travel. My booking was super easy and fast, no problem with payment. I got an email confirmation right away, and also my E-ticket was sent within couple of minutes after that. Thank you Stanley for all your help with putting my E-ticket together from behind the scene.. I'm looking forward to book with you again in the future read more

They purposely offer lower price on their website, then they said payment error. When I checked my credit card, there is no pending charge at all. Red flag. Then I called them, at first he said let me run your payment again. I checked my credit card, still no pending charges from them. another red flag. then the rep said its because long layover. its only 11 hours. he said he will try to confirm the booking again. As expected, he claim its not going thru. he said he will call the airline. give him 2 minutes. just about 1 minutes, he said the rep from the airline told him cheaper ticket is sold out. If i want the ticket, i need to pay extra $1000 for upgraded ticket. and he claimed the airline rep still on the line waiting for him. Wait what? you explain everything to the airline rep in 1 min then the rep just wait for you while you convince me to spend more? Then he said they got good review on google map and trust pilot... which i doubt they fabricate it themselves. Avoid this scammer. Worst part is, there is possibilities that they sold you info, name address credit card etc to other scammers in India. read more

NOT-SO-Crystal Travel. Enough said. Unfortunately, I found their Yelp review after I made my reservation. And I'm currently going through a dispute with them which is PIA. The way they operate is that they first lure you in with bargain ticketing prices, then slam you with the enormous amount of fees. Save yourself time and headaches by going through a more trustworthy agency or directly through the airlines. read more

Scammers. They quote the lowest ticket price, esp on google flights. After booking they don't confirm, ask you to call them for payment verification. They tell you that flight is not available and same flight is available for a higher price. Google allows these scammers. read more

Crystal Travel - Travel Agents Near Me - Jersey City, New Jersey

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Absolutely the worst experience I've ever had traveling. Months everything was wrong! The person I spoke to on the phone lied to me said the trip was 100% refundable 100% changeable if I "upgraded" and I wouldn't need to buy the additional insurance. Needs to cancel as one member of the trip was not well---- I was told I had to pay a cancellation fee before receiving my 60% +\- refund so I tried to change the tickets around to make it easier and was told I was not able to change origin or return location no matter what! And if I wanted to change the dates I would have to pay a fee about 25% of the ticket cost. We where forced to use the original tickets or we would have lost money. After the trip I did some checking and found MANY reviewers saying this same "bait and switch" type practice happened to them. I originally tried booking these tickets on kayak with Asiana airlines, the transaction wouldn't go through this person called me and said "we see the transaction didn't go through" I thought they where with Asiana as they never specifically said who they where. I thought it was Asiana trying to help but this "company" intercepted the call and lied to me. If I could give negative stats I would HORRIBLE HORRIBLE HORRIBLE read more

They were the least expensive option on Kayak. I booked my flight for 5 people and instead of a confirmation, the site told me my payment was declined and I had to reach out to 1-866-721-7639 for further assistance. Now, based on prior experience, this credit card has fraud alert mechanisms and I will receive a phone call and text if used for an expensive purchase, saying the purchase has been declined and to reply back if it was legit so that they can approve the purchase. This did not happen here. Then a Crystal Travel rep reached out saying that the second leg of my initial journey no longer had the seats I had booked and asking me to change my ticket, which would cost more. I see this same scene has occurred for other yelp reviews as well. Total scam. Beware. read more

Don't waste your time with them. Their online booking is flawed, because of their delay I missed cheaper flight price point. The booking with them was pending for a couple of days then they sent email saying my booking was canceled per our conversation on the phone. Here's the catch, there's Never a phone conversation with them lol. Avoid. read more

I bought my ticket through Crystal travel, without doing much work or research. I checked reviews AFTER I bought my ticket and immediately felt scammed. I thought I overpaid for a fake ticket and immediately panicked. I'm here to tell you that there were no issues. I booked through Crystal travel in December and I had zero issues. I'm back home and had to let people know that they can relax and rest assured their ticket is legit. However, I'm sure if I reached out to them to change the flight or cancel, then I'm screwed. I didn't need to, I was able to call the airlines and was granted the request to change my flight, (with the normal fees being applicable) and they would honor the money I paid already towards the new ticket. I could've carefully selected the dates from two different airlines and maybe got a better price, but I used crystal travel to get the tickets without any hassle or issue. read more

Crystal Travel - Just download the apps for the airlines used and you will see your booked flights when you punch in the reference number - Travel Agents Near Me - Jersey City, New Jersey

Ms. Lilly Jones is the best! She relieved my stress from booking online. Lilly is very responsive and called me before I even knew I needed help! Like a Crystal Ball. Outstanding customer service!!! read more

Just like the other reviewers, I had a similar bait and switch experience. After booking, they called and emailed attempting to extort a higher airfare from me. I decline and was immediately able to book through Expedia instead. DO NOT BOTHER BOOKING THROUGH THIS WEBSITE BECAUSE THEY WILL SCAM AND TRY TO UP SELL YOU WHEN CHEAPER FARES ARE STILL AVAILABLE. Excuse the all caps, just giving a loud warning to my fellow travelers. read more

Stanly was very helpful booking with my ticket, he took care everything that I need. Booking with crystal travel is way easier than other booking app. read more

They are the biggest scammers . they booked a flight for me in July and cancelled it after 24 hours and took my money

This company is a pay and hold scam. They advertise good tickets at decent rates. They claim to send you the tickets in 24 hours but seem to play loose with that. My issue with them was that my tickets did not arrive after a week. Their google listed number is not in service. I immediately disputed the charge. Afterwards, this company ended up creating fake documents stating that they sent the tickets. I was able to confirm that they were fake by contacting the airline directly. Calling Crystaltravel is a nightmare. They use generic names such as "Matt, David, Stacey, Tracey" They have a few employees that bounces off the names depending on the customer that is on to them. The generic male names only sell tickets. The generic female names deal with complaints. They openly tell you that you are irritating them and are extremely condescending. I had the nightmare of working with Melissa who sent me an email saying she will refund me in 2 days if I close the dispute. When I called back Melissa was on a lunch break. The next thing I know Melissa is out for a week. Stacey then was going to help me and was filled with lies. They call their work desk their "system". Telling me that she is away from her system and at her colleagues system. Claiming she will call me back. Never did... Also another "worker" there told me my situation can be worse they have a client waiting for 4 hours in the airport for their tickets. TLDR: Companies can pay for fake google reviews. This company has you buy tickets hold on to your money to buy the ticket at a cheaper rate when you arrive to the airport. If you want to have a strong chance of a nightmare use this company. read more

It was very horrible experience with crystal travel. I have booked the flight through this website but before the day of my travel i got to know that they haven't booked it even after i entered all payment details. It was so frustrating for me that they have not sent me any email for the cancellation of booking. Only one mail i got that my booking is done when i booked it. I tried reaching out to customer care and i have not got any satisfactory answer. Very bad service which turned me out to book my flight tickets on urgent basis from other travel portal and spend almost like double of my actual booking amount as i cant avoid the plan i had. Booking Ref. No. CTUO1046028 read more

Pursuing legal action against Crystal Travel who are liable for gross negligence and acting in bad faith. They left me and my daughter hanging in the wind without a travel itinerary, no communication whatsoever and I found out on my own 6 days before scheduled departure date. This is just another 1-star review to add to the pile. you've been warned. Book with the airline. read more

Crystal Travel LLC STILL OWES ME A REFUND from OCTOBER 2023. Yesterday, 2/9/24 I RECEIVED A JUDGEMENT( AGAINST CRYSTAL TRAVEL because they still HAVE NOT PRODUCED THE REFUND THEY OME; 4 months they have been sitting on my refund! The Judge reviewed Crystal Travel's emails acknowledging that they owe me a refund and awarded the judgment to me because to date Crystal Travel LLC has not paid back the money I paid them ...almost ONE THOUSAND DOLLARS. read more

Original e-ticket email went to spam, but got it after support helped. Support seemed helpful when I had to later cancel the flight. read more

Ended up paying $295 more at the airport just to be able to get on my flight. These scammers / clowns sent me a booking confirmation which included my full name (first, middle, last) for a direct flight US to EU. When I arrived at the airport, the airline had my First name right but had my middle name entered as my last name. Crystal Travel had passed along the incorrect passenger information. To get my reservation adjusted for my actual name, the airline charged a $200 correction fee, for which Crystal Travel is responsible with poor data entry. We'll see if they resolve that but I'm not holding my breath here. read more

Crystal Travel - Waiting over ten minutes just ringing (no voicemail, no automated message) trying to get a hold of these guys after being disconnected - Travel Agents Near Me - Jersey City, New Jersey

Very bad experience. I found much better deal in other websites same date and time. Sadly, after I bought my ticket from them, and when I tried to change my ticket, they asked me to pay the same price to just change the date of the retour. worse company. read more

Crytal Travel scam customer in modern way, I do not recommend anyone buying ticket through this website. I purchased airline ticket using Crystal travel website and I paid $64 extra for changeable ticket fee. Actual when I wanted to change the ticket date, they quoted me $675 one-way ticket from Istanbul to Washington. I got a brand-new ticket for the same day for $640 less than what they quoted me. Paying extra money for making ticket changeable, does not work and it is just waste of money. read more

Mr. Viktor Snyder was very helpful, kind and professional. He helped me to get the best deal possible. He was very patient and nice too. I recommend this company for travelling. read more

Travelers be warned: we had a disappointedly dishonest experience with Crystal Travel which purported to help us, but ended up tacking on extraneous, and erroneous fees that totaled several hundred dollars We learned we had been duped when we spoke with our respective airline and airport officials. We had two main issues with Crystal Travel: the first with checked baggage. Crystal Travel insisted that our tickets did not have a complimentary checked bag, so I opted to purchase a checked bag for myself and my fellow passenger: one each. But our tickets DID have one complimentary checked bag each. Worse, Crystal Travel bought additional bags for the departure flight, but none for the arrival (i.e. they bought extra bags leaving the country, but none to return.) Which brings us to our next red flag: the Crystal Travel rep I spoke with then claimed that I, myself, made these bag purchases through the SAS airline. This is false, which I conveyed, and reaffirmed by checking my bank account statements which showed no additional bag purchases. Crystal Travel refused to reimburse us for these funds which only they could have taken by themselves. It's worth noting that the airline also cannot reimburse these charges as we had went through Crystal Travel, who is effectively the airline's client. Take note. Our problems also extended to the names on our tickets: just days before traveling, Crystal Travel claimed that we needed to pay $80 each to change the names on our ticket to include our middle names, or we would not be able to fly. While I remember entering this info when I first bought my ticket, it was no where to be found. Still, we obliged, out of fear of missing out on our flights completely, and paid the additional $160 in fees. BUT when we spoke with airport security and the airline, they told us that this was false and we had effectively been duped. Lastly: if I work with a travel service, I expect to be able to get in contact with them relatively quickly (within 24 hours.) At times, I would send out inquiries and it would be days before I'd hear back, prompting me to follow-up multiple times to no avail. One of many red flags. Crystal Travel's allure is with its low sticker prices that are lower than the airlines: but we would have been in much better hands, and our wallets that much thicker, had we booked originally with the airline. Buyer be warned: take screenshots of everything you enter into their system if you do business with them. read more

I had a problem with one flight because Carier change the time of the flight so i try to change the flight date. First call with them they asked me to pay $600 however it should be free in those cases Second call the manager hangup on me while we talking And third time a guy told me your flight is in 2 month bot tomorrow and put men hold for 30 min. Worst travel agent and worst customer service. read more

I recently bought the ticket for my friend to go to Vietnam with me. Everything went smoothly and she had an awesome time traveling with Koreanair , not sure why everyone is bashing about them but we did not have any issues with purchasing the ticket at all! Not one bit and Im def not getting paid to do this and I rarely post reviews so yeah, I was aware of what Ive found online about the company so I called the office, they answered within 5 mins every time I called and the reason I called because I wanted to assure we received the confirmation email from the airlines and they did send it after following up with Koreanair. Amazing service and we ll be back again to buy the ticket, Thank you. read more

This company is a scam after provide credit card. I was told that they trying to contact me several times how come after 60 seconds they can said however after waiting they said can't help with my booking They wordless useless fake travel agency read more

Crystal Travel is a complete scam, and they've singlehandedly ruined my first vacation in over two years. They charged my card almost 7 months ago, but I have yet to receive any confirmation from the airline. I've tried to reach out to Crystal Travel on multiple occasions, and the phone just continues to ring. A friend that I'm travelling with received a refund without being informed, and as of now she doesn't have a flight home from our trip- and at this point I'm not sure if I do either. This is a trip that we have already paid for accommodations for, along with the airfare there and everything else we need for the trip. I'm genuinely livid. I work in the news industry, and I will be bringing this story to every outlet that will listen if my situation doesn't get rectified. That kind of publicity will hopefully stop people from making the mistake that I did in booking with Crystal Travel. read more

We never got a ticket. Just an email. The airline could not find our reservation. SCAM!!

Just read all the other reviews. Very similar experience for me with poor customer service and being scammed. This is a joke of a Fake company. These people are scammers and I'm not sure how they are allowed to exist. read more

I just want to mention that Bob Martin really truly helped me out of a panic attack I was having because I missed my flight. He helped me onto the next available flight free of charge. Thank you is an understatement, thanks Bob! read more

Unlike some of the reviews, I booked with them and they were exceedingly helpful. Received my booking efficiently and they even called me back so that I could arrange for seats a couple of hours later. The went out of their way to navigate the baggage restrictions and solve my particular travel problems. read more

I booked a ticket via Crystal Travel today, but the ticket not issued to me, They called and told me the price is now got increased. Totally fraud website. The price shown is only to attract customer read more

Extremely unhappy with Crystal Travel. I honestly would give zero stars if that was possible. What a JOKE of a company. Their customer service is complete garbage. I would advise everyone to save their time, money, and energy. DO NOT BOOK THROUGH THEM. My husband and went though Crystal Travel for a multiple airline flight, but the following day found out that the trip had to be canceled. It had only been 24 hours since booking through Crystal Travel so I called looking to cancel or at least change our flights. I immediately got through to an agent, much to my surprise, but when I mentioned the reason for my call he hung up on me! Outrageous!! I called back several times over the next hour and no one answered. 24/7 customer support my a**. I'm absolutely livid. To anyone out there reading this, please do not make the same, stupid mistake that I made. Find another company because Crystal Travel is horrible and their customer service is non existent. read more

SCAM AND FRAUDULENT WEBSITE. DO NOT USE. THIS IS A SCAM. I wish I could give 0 stars. I thought I was getting a good deal, google flights recommended this website, I thought the tickets were purchased, then he called me and said they were only "on hold" and the actually price of the tickets was $600 more because "the seats were sold out" and he was pressuring me to buy them as quickly as possible by saying the price is going up and over 50 people were looking at the same flight, then offered me a different "deal" that was $1000 MORE per flight. read more