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    Crystal Travel

    1.5 (75 reviews)
    Closed 9:00 am - 9:00 pm

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    Crystal travel is the worse company. Do not trust these people. I tried to book the ticket that they posted on Kayak. They said my credit card was declined. So I called them, then they said the ticket that I tried to book was not available. And they tried to sell me the other ticket with higher price. So I refused to accept and told them it wouldn't work. Then the guy named Michael Reese sent me the email that my reservation on the high price ticket was confirmed. so I called him telling him not to scam me. And I would report him. Then he sent me another email saying the option was available. I printed out all the emails which I would report to the authorities. They had my credit card number that I used to book the first ticket that not available. They still posted the unavailable ticket on the Kayak.

    Vinh L.

    I'm a thrifty person so I tried to camp a cheap ticket. On 07/19/2022, I booked a flight for 2 people (me and my gf) from USA to Vietnam around at 5:30pm, the ticket is $1808 ($904/each) and the airline is Asiana Airlines. After that, there is a guy whose name Leo Miller in here "Crystal Travel" contacted me back and said that I'm not able to afford that price since it was too cheap and gave me a bunch of hilarious reason. Then he started quoting me a really high price which is more higher than the price of original airline and asked me to confirm. Firstly, he quoted me at around $2600. Secondly, he quoted me back at around $2300. Lastly, he quoted me back again at around $2000 more. And I denied all of them, I asked him why you charged me more, he made up that this price is for selected seat, I will book for you guys to sit together and your $1808 is not included the checked bags. I took my confirmation number and searched it up on Asiana Airlines, it popped up that I got free 2x23kg/person checked bag, free carry-on.I told him that for the seat, I don't want to pay extra to be together. On the day of departure, I will go to the airline to get tickets and seats and then go to the airport to sit. I don't need easy-refund or easy-cancellation so don't need to charge anything. I asked him why I got charged more? If you didn't agree on my price, why would you put it on sale then your customer booked it and you gave them a bunch of crapped reasons which don't make sense? They will still give me full refund but this is my first and last time using this service!! Really really bad. Tryna scammed people around here? Thx!

    Scammers. They quote the lowest ticket price, esp on google flights. After booking they don't confirm, ask you to call them for payment verification. They tell you that flight is not available and same flight is available for a higher price. Google allows these scammers.

    Just download the apps for the airlines used and you will see your booked flights when you punch in the reference number

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    2 years ago

    They are the biggest scammers . they booked a flight for me in July and cancelled it after 24 hours and took my money

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    3 years ago

    We never got a ticket. Just an email. The airline could not find our reservation. SCAM!!

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    Page 1 of 2

    Ask the Community - Crystal Travel

    Review Highlights - Crystal Travel

    Thank you Stanley for all your help with putting my E-ticket together from behind the scene..

    Mentioned in 2 reviews

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    Alalaa Hajj and Umrah Travel

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    2.0(1 review)
    0.8 mi

    Medina residence was in Marriott as promised but Marriott is not a 5 star in Medina. It is most…read morelike a 3 star. Also it is about 10-15 mins walk to Masjid and you have to cross a busy road. There are several other hotels closer to mosque but must be more expensive. The daily breakfast and dinner buffet was really nice and had several items on the table. The bus from Medina to Makkah was a newer 2014 bus with attached toilet in the bus. The apartment building in Azizia was a bad experience. The bathrooms were dirty and they never cleaned it despite several complaints. In our bathroom, they never fixed the broken shower. Toilet would clog every other day but when complain, the staff wouldn't understand English. Very very small rooms with 4 twin beds. Room had a Window AC and a small fridge which thankfully were working. The location of the building was all the way inside some residential area. Lots of house flies everywhere in the lobby and in the dining area, may be because of garbage piles outside the building. One nice thing in the building was that they had big fridge / freezer in the dining area which had drinks, juices, water and icecream available for Hajis 24 hours. Also they provided us with buffet breakfast and dinner with several items. Our Mina tent was in North American section. The distance from our camp to Jamarat was 2.7km (1.6miles) which was not too bad. In Mina, AlAlaa management was really bad. Mina tents didn't have AC but only air coolers which were not working when we arrived in the Tent. Tents were really hot as outside temp was 115F. They fixed the aircooler in about 8 hours (in evening), but coolers were not good enough to make a big area cool. It stayed hot in tent throughout our stay. They didn't give us any lunch until 5pm which was a boxed lunch. Then they gave us a boxed dinner at 11pm, when everyone was sleeping. In Arafat, tent was nice with good working window ACs. In Muzadalifah, there was no dedicated area for AlAlaa and it was crowded but we managed to find a place between people to laydown. Initially they told us we had to bring our own sleeping bags, but about a day earlier they provided us with one. Overall we performed the hajj Alhamdulillah. If I had to change something, I would go with a different group so I don't have to stay in Azizia, and would pay extra to stay in a hotel right in front of haram. In Mina, I would go with a group that offer tents with real AC, not aircoolers or offer upgraded tents, where they have another air cooler on the wall other than over head coolers, and have drywalls instead of cloth tents. Also use a better route for airline with one stopover and all tickets in one itinerary, instead of separate tickets. I could not find Alalaa as Approved Hajj Travel Agent in this list. Either the list is not correct and they are buying visa through another agent. Pilgrimage Section, Category: Approved Hajj Travel Agents (Country: United States) http://www.saudinf.com/samex/directory/listentries/pilgrimage/approved%20hajj%20travel%20agents.html?country=United+States In short, I would not recommend Al-Alaa group for Hajj.

    Crystal Travel - travelagents - Updated June 2026

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