Awful customer service. Takes days/weeks to get a response, was charged for measurement and after…read moregoing to the store apparently the person I spoke to quit and there were no clear notes? It has been one thing after another. Will update if we EVER get our railing in.

Watson iron and steel did our railing for our back porch in 2019. They had to come back and make…read moresome corrections, but all in all, we were pleased with their work. We had them come back out a few months ago to measure for our new railing on our front porch. We told the man who came out to literally replicate the railings THEY made to match the back porch exactly. He looked and the back railings, measured the height, the distance between the pickets, etc. I was very clear, and he seemed to understand perfectly... it was simple "just make the exact same thing you made last time." Yep, got it! Well apparently it wasn't as simple as it seemed! On the order, they added additional posts instead of screwing into our pillars, and they added twice as many pickets. The communication between the man who came to take our order and the woman who executed the order was obviously quite poor. They told us that they needed to come out and measure again since we didn't want the additional posts, and even though it was their error, they still charged us an additional fee because they had to make another trip out. We argued endlessly about the fee, but finally gave up and just paid the fee. It was ridiculous. fast forward to today... It still isn't what we asked for! They did screw the railing into our columns instead of installing additional posts. But we still have twice as many pickets out front as we do in the back. It looks tacky, and after shelling out over $3K for the tiny railing, I hate it. I asked my husband what he wanted to do about it, and he said not to bother because there's no way they're going to fix it now that we have already paid them. Isn't that sad? That we're not even going to bother trying to work things out with these people because we know they won't do it. And don't forget, we're repeat customers. I wish there were more iron companies in and around Charlotte, but sadly, this seems to be the only one. The first picture is our back porch railing. There are 6 inches between the pickets. The second picture is our front porch. There are 3 inches between each packet. They definitely don't match.