Great owner and staff. Very fairly priced and very pleasant to deal with. Will never try to sell you something you don't need.

Awful experience. We had a leaking freezer. The tech attempted to provide a heads up that he would be arriving. However, I was in a meeting with a client and could not get to my phone. When I called back only 10 minutes later, I was told that he could no longer do the work and that it was company policy. I spoke to the office who told me that a supervisor would call me back which never happened. Customer service is severely lacking and I strongly recommend looking elsewhere! read more

I've used this company many times over the years and honestly, it's so reassuring to know that when I'm stuck with a broken applicance, that I have a company to call that will give me an honest, reasonable quote. Ron has worked on my fridge several times and when other companies told me I had to get a new one, Ron was able to fix it for under $350. He is always kind and courteous. I highly recommend this company. read more

I have used this company before and found them to be very reasonable in pricing and service! Recently, I had a problem with my dishwasher, all the lights on the wash buttons lite up and the dishwasher would not work! Jermaine was the tech and I couldn't have asked for a better choice! Jermaine had been to my house 2 days prior as the dishwasher was making funky noises! Jermaine could not recreate the noises so we simply moved on! Now, I asked specifically for him for this new issue! Turns out the heating element was shot and the trigger that knows when electric hits water kicked in and shut down the dishwasher! New heating element was put in, dishwasher was tested and everyone was so happy! Jermaine was professional, he explained everything he found which was refreshing! read more

Repair refrigerator Our 5 year old Whirlpool would not get very cold and it started making a buzzing noise. I called on Thursday afternoon. Ron came as promised on Friday morning. In less than a minute he diagnosed it as a faulty defrost thermostat. He had the part with him, and had it running again in about a half hour. He was pleasant, professional, and charged a reasonable price. That's why we're repeat customers. read more

Received a call back in less than 3 minutes after submitting my online inquiry form. Had a technician scheduled the very next day, who arrived at the earliest point of the appointment window time, making sure I was home before coming (text & call). My technician Jermaine was knowledgeable and patient. He took his time with my machine and easily diagnosed my issue. While there was a part that was suggested for the fabric softener dispenser, I declined it due to extraordinary expense and it wasn't a must-have. There was no pressure to add on other services, purchase warranties or other nonsense. I was very happy, my machine is purring like new again. My technician also gave additional advice based on questions I had. Glad I tried them out and most likely would use them again for future issues! read more

I have used this company for a number of other appliance repair needs. The technician always calls when they are on the way. Every technician. In addition to the level of professionalism, i had confidence that that they would handle any issues. read more

I once used 123 Appliance Repair (James Smith) to replace the hoses connecting my washer to the water supply. As required by my HOA as a community project. He kept asking me if I owned my home or was I renting. I thought that was a weird question but I told him I owned my home. He then neglected to put the hoses down the water shoot and just moved the washer back in place in front of the hoses. The next day I washed a load of clothes and - of course - the water flooded my upstairs and my downstairs ceiling! He was unapologetic and unconcerned! I had to battle my HOA for months to get it addressed. Then because I traveled for work, my downstairs ceiling remained gaping and open for more than a year until I could get everything repaired! read more

Jermaine did an awesome job. He was here on time and immediately knew what our issue was. He was in and out of here quick and was very professional and friendly. Would highly recommend Jermaine and this company!! read more

Spoke with owner about the fridge. He never told me their minimum charges. Inquired with him via text for minimum charges but no answer. Technician never told me the minimum charges either. He was here 15 minutes at the most. Cleared an ice cube from the maker and charged $200. I called the owner and he pushed back. When I said I would post the experience he said go ahead and hung up. read more

I emailed and received a call back in just a few minutes. After describing the problem I thought I had with my garbage disposal, James let me know I actually needed to call a plumber. He could have just come over and charged me for showing up and then telling me to call a plumber, but he didn't. Good people are cherished by all. Thanks for 123 Appliance Repair! read more

Great company! I called them on a Friday about repairing my washer and dryer. They were able to come the next day (Saturday) or Monday. They didn't charge extra for coming on a weekend! They told me the estimated price before they made the appointment. When they got to my house and found out what was wrong, they showed me the two parts I needed and told me the price to make sure I wanted to continue. Very pleased. read more

I recently needed plumbing work done in my kitchen. I found I had a rather large leak coming from, what I thought originally, was my dishwasher. I called explaining my problem and was told someone would get back to me shortly. Within 10 minutes the technician called and said he would be to my home that afternoon. He arrived, evaluated the problem and discovered the leak was from my garbage disposal. He replaced the unit, checked to make sure all the water connections were secure. The job was completed within 1 hour. The technician, James , was polite, efficient and very professional. I highly recommend this company for any plumbing or appliance repair. read more

They have no idea what they are doing. Got them from Total Home Protection as vendor. They did not show up on agreed time 2 times. Every time I called they will say "oh you are not in the books", have to deal with them for 2 months & gave up. So surprised that such companies operate in US. read more

Another excellent job by 123 Appliance Repair. I've said and posted it before but I'm not afraid to do it again, I will never call anyone else. This was my 4th of maybe even 5th positive experience with them. They have repaired my dryer, washer, fridge and dishwasher. Excellent reliable and fair service every time! read more

Called on a Monday for repair on a refrigerator. The earliest appointment they had was for the next Monday. When the appointment time had passed on that Monday, I called to see what was up. The person who answered the phone said he didn't know and I would have to wait for the technician to call me. Rather than continue dealing with the unknown, I cancelled the appointment. Called another service and they were here in less than a day. (And their fix was different than the phone diagnosis from 123.) read more

I've used 123 Appliance Repair (James) for more years than I can count to repair appliances at all 10 of my rental properties. They have always done a great job t a reasonable price. I will never call anyone else. With that said-I tried to call them this morning and got "Appliance Repair 123" instead - this is a new company that named their company very similar to 123 Appliance Repair!!- only reason I can see is to steal the business of this long-term successful business. Shameful to try to build on someone else's success. Don't be fooled. read more