Very professional and polite on the phone and especially in-person. I felt very comfortable w/…read moretheir technician being in my home and that he paid close attention to detail. I highly recommend ABC Appliance Repair.

ABC Appliance Repair came out to our house over a month ago for a basic dishwasher repair. We paid…read morea service call fee. They advised they could repair our problem. It has been over one month, and we are still without a . It has been nothing but excuse after excuse, and that is only when we contact them because their communication is absolutely abysmal. I would call the office to find out what is going on, and the office would have no clue, and I would end up getting a text from the service tech with yet another excuse as to why the repair hadn't happened. They made no effort to keep us in the loop or advise why we still don't have the repair they assured us. It has always required us to call the office or the service tech to find out what is going on, only to be provided yet another excuse. Do not use these people.

Fantastic experience and service! Technician came out to check on my leaking washing machine right…read moreaway, arrived to my home on time and was very thorough and diligent in the work he performed! I highly recommend Amazing Appliance Repair and will hire them again for any future appliance repair needs!

Andrei was prompt and thoughtful. And ..., he repaired my refrigerator! I recommend him highly.read more

I had originally posted a one-star review based on my experience with how CLT Appliance determined…read morethe pricing for my recent service and how that pricing was communicated to me. After posting my review, the manager took the time to personally call me and send an Email providing a detailed explanation addressing the reason for the significant price increase. Because of the way CLT Appliance handled my concerns, I want to update my previous review. My original concern was regarding the pricing of a repair and the inconsistent explanations I received about why the cost had increased significantly compared with my previous repair and a recent quote from the company. I want to be clear that my concern was not with the technician. He was professional, courteous, arrived on time, and completed the repair well. After reviewing my feedback, the manager from CLT Appliance reached out to discuss my concerns. I appreciate that the company took the time to listen and address the situation rather than dismissing my feedback. I also appreciated that my initial conversation with the manager's assistant was escalated and handled promptly. The manager reviewed my concerns, provided additional clarification regarding the pricing, acknowledged my frustration, and worked with me to resolve the issue. CLT Appliance ultimately refunded the $125 difference that was the source of my concern. I appreciate a company that is willing to listen to customers, take accountability, and make things right. While my initial experience left me frustrated, the way CLT Appliance responded afterward demonstrated a commitment to customer satisfaction. I also want to again recognize the technician who performed the repair. He was professional and did excellent work. Thank you to CLT Appliance for taking my feedback seriously, following up, and resolving my concerns.

Service tech arrived quickly and was very quick to diagnose. Needed a part (control board, isn't…read more that always the case?) Tech returned two days later, fixed washer quickly. As far as value, it cost $400 to fix, a brand new washer, exact model was first sake at Lowe's for $480. So hard to say if it was worth cost. Which the current washer is under 2 years old.

Technician did an outstanding job! He made the whole repair process easy. Will definitely use thia…read morecompany again. Good service!!

Perhaps the best client experience ever. Call in was easy and my issue had immediate action taken…read more Friendly and polite. Tech was awesome - prompt and on time with a call ahead, friendly and 100% professional. Went over and above - showing me things about the product I was unfamiliar with and ensuring I know what the repair plan was. then excellent follow up.

I had a good experience with this company. I needed my fridge fixed. I made an appointment easily…read more They came out and gave me an evaluation but needed to order the part we needed to fix the problem. The part came in a day later than expected but they communicated promptly. They scheduled to come out as soon as they had the part and service was quick and the problem was fixed. I love that they text to let you know they're on their way, along with a picture of the tech. The tech was professional and polite. I will definitely use them again if needed. Oh and the prices were very reasonable. I had a good experience with this company. I needed my fridge fixed. I made an appointment easily. They came out and gave me an evaluation but needed to order the part we needed to fix the problem. The part came in a day later than expected but they communicated promptly. They scheduled to come out as soon as they had the part and service was quick and the problem was fixed. I love that they text to let you know they're on their way, along with a picture of the tech. The tech was professional and polite. I will definitely use them again if needed. Oh and the prices were very reasonable.

STAY AWAY FROM THIS COMPANY!!!!! If I could give negative stars I would. I have a dryer that does…read morefour way venting. I needed it switched from rear to side venting. When I called they said they could definitely do that and scheduled me. The person they sent was AWFUL!!! He had no idea what he was doing, pretended like he did until he got the whole dryer taken apart and then said "oh you can't side vent this because there's not a hole here" when there is a knock out clearly marked and it says it in the manual that you can do it. Then he tried to charge me $79 for not knowing what he was doing. When I refused he got very aggressive and more rude. He called me stupid and threatened me when he left, repeatedly saying he "would see me soon". As a women it was TERRIFYING. Im really glad my husband was here but I would be so scared if he was in the house with a woman by himself. Frankly, call literally ANYONE ELSE before you call these horrible people. Also, in case they try to say the dryer isn't four way venting the model is GTD58EBPVDG It literally says it in the manual.

This is one of the most fair, honest and prompt businesses I have worked with over the years. A…read morecustomer focused approach that enables you to know that your best interest in mind. Highly recommend.

They stand behind their work and honor their warranties. We had a recurring problem and Ron the…read moretechnician came back and fixed every thing ok!

0/10. Guy started out nice and competent. After many hours of attempting to fix our…read moreoven-microwave unit, he failed to do so. Went OFF on us about not understanding his life. Had he exited without wanting payment for a failed repair, it'd be a different story. But demanding payment for a failed repair.... yeah.....no....

I needed my fridge fixed. The fridge wasn't keeping a consistent temperature. There was ice…read morebuild up and the fan needed to be replaced. I called and Bohdan answered. He came over within the hour and took care of the problem. I also needed microwave handle replaced and took care of that as well. I thought the price was a little high, but I needed the issues resolved and he took care of them. Very efficient in his work.

EXPERT APPLIANCE REPAIR is a local, family-owned business. My refrigerator needed immediate…read moreservice, their repairperson, Vasiliy was out to my home within two hours of my call to him. He is a resolute, incredibly talented individual. He diagnosed the problem with my refrigerator within minutes and temporarily kept it operational while a new part was ordered. He returned in a few days and completed the repair. He saved me from having to throw out all the food in my refrigerator for which I was incredibly grateful. I would recommend him to anyone who needs service. Phone: 704-292-8429 www.expertapp;iance.com

The call screener was very professional and made me feel like a valued customer. She gave me an…read moreaccurate estimate about when Vasiliy would be arriving. He knew exactly how to repair our refrigerator. His work was quick and efficient, and he was very willing to share with us what needs to be done in the future to keep the fridge running smoothly. It was a surprise that after all Vasiliy's work, the bill was more than reasonable. I will be recommending Expert Appliance Service to all my friends.