Excellent, knowledgeable, professional service. I strongly encourage you to utilize the expertise of this business. I really appreciate when companies don't overcharge and explain everything. Much appreciated! read more

Overpriced, price gouging. Service tech was very friendly and had good salesmanship. read more

Very nice and professional. Showed me what the issues were and explained what needed to be done. Gave me the estimate before he started any work. read more

Absolutely fantastic service every time we have used Precision Garage Door Company. All the technicians we have worked with have been outstanding. Super friendly, very polite, and do great work. They are very neat and clean and work very diligently. Today we had Jonathon come out, and he was nothing short and terrific! So nice, very friendly, and communicated very nicely with me, letting me know when we would arrive. I highly recommend this company. read more

Alex was awesome. Fixed the problem and gave the doors a tune up. A few nuts/bolts were missing and those were replaced. He lubed all the wheels and both doors sound much better (I didn't realize how noisy they were). I had a broken wire in one of the sensor's that Alex fixed and the door works great. Very professional and friendly service. If I ever need help again ... Alex is the man to call! read more

Tried to open my garage after forgetting something and it wouldn't open and I had left my keys in the house(nightmare, I know). I continued heading to church while calling my husband to see if he had his keys at work and he did not. I was officially locked out. I called precision even though Yelp said they were closed on Sundays and they gave me a window of 12-2. Well Walker Evans came out an hour before and was already working on the broken spring he diagnosed when I got home and completed it before noon. He also informed me the service was covered by warranty. If that's not exceptional service with a smile, I dunno what is. Walker you saved the day, literally! Precision, not sure what you're paying this young man but he deserves double!! read more

Precision Garage Door Service - Broken spring - Garage Door Services Near Me - Monroe, North Carolina

Easy to make an appointment and Johnathan was very prompt. Maintenance service call and change battery in outdoor keypad. Pointed out a few things giving me a heads up the 25 year old door would need to be replaced in next few years. Helpful to know for budget plans. read more

Very professional and job well done. The technician listened to my concerns. Responded with possible solutions, and once a plan of action was decided upon finished the job in a timely manner. read more

Scott came out to our house super quick, and solved our issue just as fast. He was professional, courteous and had some great recommendations for us moving forward. I will be using Precision from here on out. read more

They charged me 1600$ to replace garage door springs. We needed our car so I paid it.

Great professional job start to finish. All the teams involved did a fantastic job. From Tyler OGreen at the start awesome customer service to the scheduling crew to installation, They couldn't have made it easier and work done exceptionally well. Thanks for the effort. Job well done. read more

Nick was very responsive and accommodated timing we needed. Reasonably priced. I highly recommend.

Garage door was not closing on first attempt as it should and I had assumed the motor was over 20 years old. Did some research online along with finding Precision's flyer in Valpak along with good BBB ratings. Finally called this morning and spoke with Jessica, she was courtesy and spoke clearly. She said she could have a tech at my house by noon today. Fantastic! Scott called about 5 minutes after talking to Jessica and was at my home within 20 minutes. Scott was courteous and took his time to inspect and explain details of my garage door and motor. Scott gave me no sales pressure, 3 different options, and a complete estimate (which was great because I am a "bottom line" type person). I decided to go ahead and upgrade my system with a lifetime warranty, remotes, and keypad. Installed and functional in about an hours time. I appreciate the service given today. read more

last Friday I had occasion to call Prevision Garage Door repair back out to my house. This time I needed a new motor (not surprised at all since my old one was 18 years). A young man named Brandon came and within two hours he had installed a new motor, reprogrammed my inside new wall unit, my new unit on one inside wall of my garage and my car visor. Brandon was such a knowledgeable, kind and polite young and very efficient. Thank you again for your great service. read more

Incredibly overpriced. First, I was quoted to shut my garage one minute before saying I wasn't ready to make a decision about the overpriced repair. I was charged $450 just to shut my garage that had fallen off the track, then quoted $1600 to repair. I got a quote from another company to repair for $450 - they have already fixed it. Most of that was to fix the cables that the Precision Garage employee cut for no reason. I do not recommend their services at all. read more

Called Precision because my controller's all quit working when it was cold outside but would work when it warmed up during the day My lift master was 27 years old and I figured something had gone wrong. The technician Alexander Arcanjo came out to troubleshoot the issue. After discussing causes he gave me options to get a new board or replace with a new opener. Because of the age I chose the new opener. He had it on his truck and installed it and programmed all of my controllers to work both on this new opener and a 2nd opener that I had in a detached garage same brand. Alex was extremely knowledgeable and took his time with install making sure everything was perfect. He cleaned up everything and took it with him.I thought the price was reasonable for a new opener. He also took time to show me how to program the controller in case I needed to in the future and made sure I kept the paperwork showing how in case I would forget. He advised me that the opener has a 5 year warranty. This is the 2nd time I have called on this company and I highly recommend them . Alex was exceptional and as asset to this company. They do professional work and their service technicians are excellent. read more

A technician came to my house and immediately told me I needed to upgrade my Liftmaster without looking at anything. He adjusted some buttons on the Liftmaster because he said the slack was too tight for the door's weight. He proceeded to "oil" everything and charged me $200 saying it should be fine. He kept saying that if I have any problems in the next few weeks, I can put this payment toward a new Liftmaster. It felt like a sales pitch for $200. Exactly 7 days later, my garage door would not open at all. I called another company and they came and saw that the spring on the garage door was broken. This had nothing to do with the Liftmaster. I am furious that I gave Precision $200 for nothing and now I have to replace the spring 7 days later. Complete waste of valuable time and money. Save yourself $200 and choose another company in Craven County and surrounding areas. read more

Teddy Rush was great!! He answered all of my questions, & we have decided to go with Precision to replace the old door!! Thank you very much Teddy! read more

We requested a checkup on our garage and our technician was Cisco, he came over and found that 1 of our springs was broken and we could be in danger at some point. I'm glad he came here he's a very valuable employee for your company. I'm getting a new garage door immediately from this company. I trust them and they are fast and reliable. read more

This first paragraph wasn't 4 stars... Nice guy, $118 service charge to offer a quote (which I knew would happen) but they won't credit that charge to work done... unless you buy your parts from them. Not cool. Here's the good update: the GM called and they're refunding the charge. We're going to chalk it up to a miscommunication--which I think it was. Very good conversation, respectful and honest. read more

Timely service, accurate diagnosis, cost effective solution. Will use them again! Use with confidence.

Very quick response and was able to fix my issue, huge garage door is working better than ever.

Darrell was awesome! Great communication, quick work and just an overall good dude! Replaced the torsion spring bar in under 30 minutes and got us back to a working garage door. Thank you sir, and Merry Christmas! read more

I am very pleased with Precision Door Service. While they may not be the cheapest, the quality of their work helps overshadow everything else. Scott was very courteous and did a great job replacing our tension springs, bearings and then fine tuning our door! read more

I've been meaning to write a review about this service since they pretty much helped me out with a garage door situation. As it turns out the spring broke on our 2 car garage door, trapping one of our cars inside for a while. The service that I tried to get out and look at the door in the beginning, scheduled an appointment (one of those time window appointments) and I waited and waited until I called them and found out they didn't have me on schedule. I call this place and they fit me in... luckily one of the service techs was leaving my neighborhood so he was there in 15min. Very complete in his inspection, the service tech gave me options as "bare minimum" to overhauling the whole door... I liked that he was able to work with me and "budget". All the parts were on his truck so he was able to get started and install a new spring. Door was working within the hour.... he even looked at the garage door opener... and while we were testing it, the capacitor blew... he was able to replace that as well (even though it was just happenstance that he was there when the capacitor blew). Super satisfied with my experience and would call these guys again in a heartbeat should anything else happen to my garage door (knock on wood). read more

Precision Door went beyond expectations in their service. We had to replace a motor, garage door panel with windows, torsion springs, rollers, remotes etc etc!! The young men, Jonathan and Steve, who Did all the installation ,were early, professional, explained every step, were immaculate in their work, answered every question and were very pleasant workers. They finished right on time. Casey and Scott and Willie, who coordinated our work had several long conversations with us. John and I recommend them. read more

My door totally failed. I had a few other companies come out and price what needed to be done to fix my door. Willie Ricks comes out, and walks me through everything I needed, how Precision will fix the door, (replace it) and explained to me why my door failed. I already had an idea of what the issues where, and what needed to be done, I had a few quotes already. Willie was by far the most professional, reviewed everything, that was involved in the process. The other companies I had quoted me, came out, looked at everything wrote a quote and walked away, I felt like my business didn't matter to them, and they said just call and let us know. I didn't care for that at all. Willie impressed me immediately, and was nothing but a true professional. He actually cared, and gave me great advice and walked me through the pricing, and expected timeline for install. Well I was so impressed, I signed up on the spot. Precision, is by far the most professional Door Service company that I met with and I would Highly Recommend them to EVERYONE! BF read more

I love working with this company! They have great customer service and the same day service was a life saver. Willie came out to replace the motor on our door and he was awesome. He explained all the new technology and even helped me program my car to open and close the door. When he was done, he even used a leaf blower to make sure there were no nails or sharp objects left on the floor. It was a great experience from the phone call till the finish, and the best thing of all...my door is so quiet! I love it. read more

This company is fantastic - customer service in spades AND experienced tech's! Scott came out when we had an issue with our (large & HEAVY) garage door that was freezing up. Springs needed replacing, not cheap, but Scott gave me a full analysis with forthright opinions (and openly letting me know that any suggestions were JUST that and I could decline any service if I felt I needed to wait). We had planned to repair the springs, and while expensive ($300-400) it was a true safety issue. Scott did the repairs quickly, gave me detailed run-down of all that was done, and then some. I will be using ONLY PDS from here on out! Reliable, trustworthy, and fair pricing with QUICK response! A++!!! read more

Precision Door Services was very quick and efficient to get my door repaired. Robbie was very informative and professional. Everything was thoroughly explained in simple terms. New go to for anything garage door related. read more

One of our garage doors lifting mechanism self-destructed. We called Precision because of the excellent on-line reviews. Their technician, Deepak, explained the immediate problems and other problems causing creaking and shaking as the door opened and closed. A gap on the ground left room for mice and birds' entry. We had had problems with both. He explained the fixes very patiently and prepared an estimate on the spot with follow-up by email. The lift/close spring system (30 years old) was replaced with a modern mechanism. New rollers and adjustments to tracks, etc. would solve the problems with uneven open/closing. He made no attempt to up-sell the motor drives. We accepted the estimate and decided to have the upgrades done to the other door. Deepak returned in a few days to do the repairs. The doors open and close like they were new. We could not be happier with our whole experience with Precision. read more

Kudos to Dakota and Scott. Dakota provided options available to replace a garage door opener that stopped working and scheduled an appointment the same day. Scott arrived later that afternoon and installed a new opener, synced the opener to my cars, remotes, and outdoor keypad, and cleaned up the work site in about an hour. Highly recommend. read more

Call this AM and the technician was here about 1 1/2 later. The technician clearly provided all the options in fixing and replacing my garage doors. Great service and response time! I will definitely use them again. read more

I have had two recent experiences with Precision Garage Door. Both times the company and the repair guys were excellent to work with They came when scheduled and did great work. Thanks read more

I was very impressed with the professional service at Precision Garage Door. Scott was great and extremely knowledgeable - he fixed the issue that I had with my garage door. read more

Came on time and called before arrival. No reminder on the day before as I requested. Job was to grease my springs and chain on my garage door. They wanted payment BEFORE doing any work. What? nope.... The tech did his job. I tried the door again. Same bad squeaking sound. He tried to tell me it was because I had single door. No way, as it was fine every other time a different company did the same work. I asked him to leave and refused to pay. read more

Willi Ricks provided us with an estimate today. He was very professional and took his time to explain and answer all of our questions. I also appreciate that he was wearing a mask and maintained social distance. Thank you read more

Willie was great, showed up on time. Complete knowledge of product, installation process and awesome warranty.

Awesome! Scott showed up as promised. He was courteous and knowledgeable. He immediately found the problem and very laboriously replaced the springs. Then detected another problem and had to replace the circuit board. All through, he was pleasant and answered all our questions patiently. Wife had just too many questions but he was patient and always smiling. He fixed all the problems, oiled the hinges, reprogrammed the remotes even for the 3rd door. All said, I highly recommend this company. read more

I had garage doors installed by Precision Door & would highly recommend them. They were professional, prompt & did a great job. I had a minor installation issue come up but they responded quickly & took care of it right away. And the doors are beautiful! read more