CSL plasma is a clean and efficient plasma center. I've been coming here for 6 months and it's been an easy experience. Angelica is a friendly and caring phlebotomist and is a wonderful person. She is attentive to my comfort and she makes it a wonderful experience. read more

The staff are hit or miss. Sometime really nice and sometime they are the rudest in the world. Some of the staff know how to start the line and other just see what happens when poking you with a needle. They don't care about you or what you're doing. They constantly change the policies and how the week resets. One week it starts on Sunday the next it's Saturday for all I know next time it'll be Wednesday. So don't ever expect a solid payout or for it to be consistent. If you're going to donate do it with BioLife. CSL IS THE WORST read more

Got turned down today at around 10:30 due to a "leaking cut". The cut wasn't leaking. Let me explain the story more thoroughly as I feel like this is apart of some of the new staff not knowing what they're doing. I had came in around 10 to do my donation. I told the phlebotomist (who was really nice by the way) about my cut. Told me I had to get it checked out by the nurse. Cool, no problem. Now in the past, I've had the same type of cuts on my arms before, they've been documented and reported. I go inside the backroom to get checked out by the nurse. She tells me "it looks like it was leaking", she proceeded to tap my arm with the cut maybe 7-8 times to get what I saw to be absolutely nothing on the the tissue that she claimed to be a "leaking cut". I pick up the tissue out the trash and saw absolutely nothing on the napkin. I wasn't able to get her name, as I didn't want to escalate the situation as to what could be perceived as "hostile", but she was a lady with a long brown ponytail. I've had small abrasions on my arm before the same way, the Male Asian nurse (whos very knowledgeable by the way) has always gave me the ok. I don't know why it's different with the newer staff, but seems like dealing with them is always a gamble. Not one to complain, at all, but I feel like some sort of training is needed for certain individuals working there. People like Angelica, Elizabeth , Alex and the people that have been there for more than 6 months have always given me excellent service. Not sure why I was treated differently by the newer employee. This happened a little bit past 10:30 am on 8/5/26. read more

Bad customer service and no clear direction online. I tried establishing my first donation online but there was no way for me to get scheduled online. I went to the location and was told I need to schedule through call which was not mentioned anywhere on their site. They said I couldn't do it that day which was a complete waste of time. Staffs are not helpful at all. read more

Florina was so nice again. I had to give CSL Plasma 5 stars again. Jose was also so nice.

Professional staff and clean facility ! I appreciate how clean and organized this place is. I love that you can book an appointment using their app as well as complete the questionnaire that's required before each donation on the app. When you use the app you're given a QR code staff can simply scan which saves you a few minutes and allows you to skip using the kiosk on site. There are signs around the facility to guide you where you need to go. There's a sign for new donors as well as returning donors. There's a big sign labeled Vitals check you get in line after completing your questionnaire. Although I completed the questionnaire online the staff informed me I needed to visit the nurse since it's been over a year since my last donation. I appreciate how clearly he communicated and he walked me directly the waiting area for the nurse. The nurse also spoke to me kindly informing me I didn't need to see her. Although there was clear miscommunication I appreciate the professionalism! Another staff informed me of exactly what I needed to do and why. Apparently if you do not donate after a year they call it a "lapse" and you have to complete the entire process (physical, proof of address) over again. He also suggested I make an appointment as early as possible to prevent any delays. Although this was a whole thirty minute drive away from my home and could be considered "a waste of time". I so appreciate the communication, short wait time and helpful staff. As opposed to the other plasma locations In the past anytime I've come there's been busy times and less busy times but the staff has always been kind and considerate. I will gladly return to this location. I gave 4 stars instead of 5 due to the app or staff not informing me I would need to complete the process over again and I would have to schedule a morning appointment over the phone as opposed to the app. If they informed me before I drove here I would've greatly appreciated that read more

CSL Plasma - Parking lot view - Blood & Plasma Donation Centers Near Me - National City, California

Is a good place when you are already a donor. Now they ask for new donors to make APPOINTMENTS. There is no signs at the facility stating that if is a center thing. There is no WEBSITE that states this. It sucks because some people drive from far to fijd out that you can not be seen. Worse thing is that you dont know if is center rule or EMPLOYEES rule!! read more

Well I went through the whole process for them to tell me I was permanently deferred because I refused instructions at vitals. Told them that this was a lie and was never the case. The current manager whom I seen was a newbie a couple years ago had lied and said he was sorry when I said no your not. I hate when people use this phrase when they are not and this is why he did not argue the point he was. Almost all the gems are gone here except a couple humble philipino kind men and one woman named grace. I totally hope they get out of there though because it is ran by unhonest people who do not stand on anything other than dislike and false claims. read more

CSL has the greatest most professional staff of all the plasma . Been back and forth for the past few years and I can honestly say I love the flow of things and the staff . Ishmael, Franky, Paul, Royce , Liz , Rich , Ana Banana, Kel , Elizabeth ,Angelica and m any more names that I can't remember but their care is phenomenal across the board. read more

One of the most atrocious and miserable experiences I've ever had.. I'm too frustrated and outraged to even type all details, but to make it short: I spent literally five whole hours there just to not be able to donate. Nurse Richard M. did a lot to help make the situation better - so he deserves that credit. Though, the other male nurse I had prior really screwed everything up. read more

The worst customer service I've even experienced. No appointments, just wait in line with everyone else. 3 attempts to make a first donation. Keep getting different answers from staff as to why. If you like huge lines, you'll love this place. As for me, never again. read more

Exceeded all expectations of a plasma donation facility. First impression were; very organized, cleanliness, and staff were polite, understanding and informative. I informed the staff member I was a first time donor at CSL and prior to starting any procedure they made me aware the whole process can take up to 2-3 hours. Which was great information to know for planning purposes. Unlike some plasma or blood donations facilities; every staff member in the front are nurses and assist you through the whole process without having to wait in another waiting area for a nurse. This made the process easier and faster. Start time: 0930 Finish time: 1130 Typical donation time once hooked up is 45mins but can vary depending on weight and hydration. I recommend hydrating the day before and hours prior to donating. Overall had a great experience and would highly recommend! read more

CSL Plasma - Blood & Plasma Donation Centers Near Me - National City, California

Ask for Stephanie if possible. I went in for my second donation, didn't get the first phlebotomist name but wish I did. When she stuck me, she did on the same spot from my first donation and even SHE noticed my vein was starting to swell and bruise. She pulled back the needle without letting me know and I felt the pain. She left me there and refused to come back. The machine was showing an error after the first cycle and a second phlebotomist came to help. She informed me I was moving the needle when moving my hand to help the pumping, she readjusted the needle and told me to just keep a fist instead. The process after was scrutinizing. At the end Stephanie came to help when my arm was staring to get numb, the second phlebotomist laughed at me (professional on her part) and saying: "because you're making a fist" ... which she told me to do. The first phlebotomist I didn't see at all. Now I have bruising and my arm has been sore. If you decide to go, ask for Stephanie. read more

CSL Plasma - Bruising - Blood & Plasma Donation Centers Near Me - National City, California

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Lately it seems like they have upped their game. The vitals check point is quick well as quickly as they can go. But lately the donation area has been going quicker. I noticed a lady came out who I have not seen before was delegating and telling employees where to go. Because honestly after I finish donating there are have been times I have waited 15 minutes to get unhooked and on my way. So I appreciate whoever that lady is. Thank you for helping to make my donation process go smoothly and faster. read more

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Friday (3/ 29/25) donated and half way through it wasn't returning. Tech tried to adjust the needle. Needle felt deep and my upper arm felt like it was swelling. The tech blow out my vein and was pumping the return under my skin. I developed a very very large bruise measure 9X5(will add photo) Monday (4/1/25) pm call CSL and explain the bruise and if I can donate with the bruise. I was told yes.. just use my other arm. (Sweet!) Not one word about 2 inches. Tuesday (4/2/24) I go to CSL in national city. First thing I show my very large bruise. I am told to sit and a nurse will be with me. Nurse shows up and tells me if the bruise is more than 2 inch I can't donate. The problem is the person on the phone said I could donate. Tells me doctor will be in next day. Gabe the manager on site tells me I am not allowed to donate. Despite the person the day before saying I could donate. Then Gabe tells me I shouldn't rely on this as income. I felt very angry and dismissed by his comments. I take care of my husband who has cancer and mother who is 80.. and yes I rely on donating plasma. Sadly $115 a week is a big deal to me and my family. Reality, CSL need donners for their income! From what I have been told by staff, we get paid get $50 and $65 for donating 2 times a week. And CSL get $2000-$5000 per donation. I called the call center for the second time. CSL NATIONAL CITY claims to of called me today, to apologize. ( another lie) No, Rob called this afternoon and wanted to document the bruise, which was documented the day before. Then he tells me I have to talk to him to be able to talk to the doctor. Guess what? No doctor called all day. Called back around 4ish and no doctor today. Tried to speak with manager and she (Sayat) hung up 3 times on me and wouldn't answer any questions. Also I was being black balled.. I was put on hold for over 10 mins. And I called with another phone number and they answer right away as I am still on hold.... Not sure what they are scared of, also CSL Facebook, they do not allow posts and no commenting either. A honest company would be open and honest. 4/4/24 I called CSL to ask about the doctor. I was told the doctor would be there 4/5/24 at 10am 4/5/24 arrived are 11:20am to speak with the doctor. Front desk say the doctor is in. Which I did see an older gentleman doctor looking. I believe was the doctor. Out comes Gabe the manager and he says the doctor isn't there. The lies, I do not know what to believe. Tried to have a conversation with Gabe have a couple questions answered. I wanted to know why I was not told about the 2X2 rule. He refuse to answer the question. He told me about bruise and he is professional. Yes, I was frustrated! I ask 4 time same question... and then he asks me what is my question. Obviously Gabe wasn't listening. He tells me to calm down and how he is professional. It get worst! GABE SLAMS HIS HAND ON THE DESK IN FRONT OF ME IN A VERY THREATENING MANNER. I walked out... I didn't know what else he is capable of. He asked for me to come back... no way. I have never been threatened by a manger or have a manager of act in this way, I was afraid of him! He had this not nice look on his face and then SLAM! And I guess according to him "he is professional". Most people wouldn't have a job after treating a customer in this way. He basically wanted to speak over me and not listen. Which is why after 4 times asking the same question, he had to ask what was the question. This is so ridiculous. This whole thing has been so blow out of portion. Of course by CSL. I was originally lied to and I just want them to make it right. I feel I should at least get my $50( more now after all this) went I CSL on Tuesday to donated based on CSL employee saying I could donate. So this is all over $50 from a company they get THOUSANDS from each doner. I called the toll free number again and to update my report. And explain how the manager threatened me. They did not care. He told me I should have received an email. I did call back. I just couldn't believe this operator was so dismissive and didn't care about a manager (GABE) and threatened me. Other operator documented. No one from corporate has called still! GREAT CUSTOMER SERVICE (NOT!) CSL... CRAPPY SHITTY LIARS! Seems as long as your an easy patient (donation) it's all good and once they mess up.. You get black ball and hung up on .... Shamefull Company! Yes CSL I have called the number a few times.. and still no call back. So what am I suppose to do? read more

CSL Plasma - Blow out vein and blood pumped under skin from CSL - Blood & Plasma Donation Centers Near Me - National City, California

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Came in on Saturday. You have to line up outside by 6:45 to get in quick (they open at 8) otherwise you'll be here all day. Regardless, door opened, and people peeled off to do the questions. Sure enough once they're done they walk right back to the front of the line. We all said something as we were supposed to be first. Staff does nothing. read more

No problems there!!...The only bad things is that there is alot of people you have to get there early.

Just reached 200 donations at this center! I would highly recommend this location. I've been coming here just over 2 years and have seen the improvements. Faster lines which is what donors want. I always make sure to get my raffle ticket on my 6th and 7th donation. Time to hydrate! See you there. read more

CSL Plasma - Raffle advertisement. - Blood & Plasma Donation Centers Near Me - National City, California

Wow. Terrible experience. Blood soaked my shirt. Pay card didn't work. Racist lady manager said not her problem when my card didn't work told me to calm down after 5 hrs of dealing with there incompetent staff. Center was vandalized. Showing Me they rip people off. Dangerous enough area that I wouldn't recommend going to a place that brings trouble to them. Stay away. Octapharma on Duke Street is the best place in San Diego to go. read more

CSL Plasma - Disgusting place. Unsafe - Blood & Plasma Donation Centers Near Me - National City, California

This place is pretty chill, and the staff are decent. Much props to Malias, if you're gonna donate ask for her. She's professional, efficient, and very friendly.. and she's the only one who won't stab the hell out of you I'd give this place, more stars, but the waiting time is a bit rough. Plan ahead if you're coming here. read more

This place does not care about the donors times, they are inconsistent with their policies and the lines are just crazy! The hardly take new donors because they are always "short staffed" and they tell you like it's your problem. I would Go to BioLife over this place! read more

CSL Plasma - The open at 8 am this is the line and 8:05 - Blood & Plasma Donation Centers Near Me - National City, California

The Girls talk too much it seems the less busy they are the slower they are I feel they show no urgency in getting people in and out .The lady Manager walks around delegating unnecessary orders to the stickers but priority should be clients we all work and have other things to do we are not here for the Money but to do our part helping people who are sick . read more

CSL Plasma - Open beds but they don't seat people - Blood & Plasma Donation Centers Near Me - National City, California

Very clean and fast. Staff are pretty nice I feel my first time I was there for about 1.5 hours . I wasn't seen until 8 am because they don't take new patients until 8 am read more

I called to find out what time they stop taking new donors the next day & they told me 1230. I showed up at 1230 the next day & they told me they already stopped taking new donors for that day so I would have to come back... staff need to be educated on giving the same info because gas isn't cheap & wasting it is frustrating!! read more

I am writing this review in order to bring attention to this facility!!!! I am going to warn present and future clients that be wary of this facility for they offer of Referrals.... They seem to be doing some questionable business practices!!!! They say one thing and do another all the while getting you jumping from one foot to the other. I find this very difficult to believe in when you offer a bonus but do not come thru with your offer..... Be careful in this regard read more

I was permanently deferred because I was told i was confrontational because I was talking loud to a person i didnt' know was deaf, then I was told because this happen to many times I am permanently deferred . Told them that this was a lie and was never the case. The current manager whom I seen was a newbie a couple years ago had lied and said he was sorry when I said no your not. I hate when people use this phrase when they are not and this is why he did not argue the point he was. the only exceptional employees were the two humble filipino kind men. I totally hope they get out of there though because it is ran by unhonest people who do not stand on anything other than dislike and false claims. The music was loud and all mexican music and 98 percent mexican employees I am not racist but don't act like this is a mexican restaurant in a ethnic neighborhood . shame on you for treating good educated people like trash. I work in a hospital and i am very embarrassed in how your company ran. read more

We came to donate because they were advertising that your first five visits are $100 payments, I've been here four times and twice now they've come up with excuses to short the payment and of course they don't tell you you're getting less until AFTER you've donated. People aren't blood bags, if you promise a payment it's not right to give someone less and if you're going to then you should tell them BEFORE the procedure so they can decide if it's worth it or not. $50 for an hour and a half of time and then a shitty attitude when you address THEIR problem is ridiculous. We were wondering why everyone is always talking shit to the staff and leaving angry and I completely understand now. read more

I hate to do this because some of the techs are amazing, but this place is horrible, they lie to you about what you make, they won't tell you what you'll make before you donate, everybody acts like anything that happens "isn't my fault" and they degraded me and forced me to wait an extra two hours because as a chef I have burn marks from years ago. They also don't let gay people donate, this place is terrible never come here EVER. It's a life draining experience and makes you feel like you don't even matter in the grand scheme of things. Sure donating blood sounds good but if they choose to literally take away blood, hours, and integrity for them to get some blood, they may as well at least give a shit about people. Rude, unprofessional and super not worth it even if you have no money. read more

Just wanted to take this time to recognize Jhodane F. She always goes above and beyond during my donation process. Her sticks are always painless and on point. She is quiet yet kind and very professional when it comes to her job. Thanks again Jhodane for your professionalism. Sincerely, -Christina Andrade read more

Super nice staff Svetlana Roy and Ashley are the best. Definitely recommend this center

Went to donate, made it through cycle 1 pumping, when it started to pump back into my body the machine made an error , i alerted a worker and he said the error message was normal. The machine began pumping blood back into my arm and my forearm began to get tight and blow up quickly like a balloon. I panicked and asked if air was pumping into my veins and was told no but that is not meant to happen. The worker walked away with little urgency whilst the machine was still cycling and STILL blowing my arm up . I was then told i needed to get it pumped back in so they stuck my other arm for that process and then i was told to wait until the 6 inch red and purple bruise on my bicep went away before i could donate again.. still awaiting clearance from the doctor they said needed to review my file. read more

I donate here very often, at least 2 times a week with my wife. Ashley always makes our experiences enjoyable with conversation and always answers any questions we have. Ashley is very efficient with inserting the needle with zero pain. The Asian woman whose name I forget and Ana are just as efficient and thorough. My only recommendation is to stop the protein donate line. Often times on weekends there are two lines. These lines consist of the vitals being taken first and afterward to proceed to the protein line where everyone needs to wait to have their blood sample taken. I feel as if this process takes a little extra time when it's unnecessary. I prefer the one line only doing the vitals and blood work at the same time. Saves about 10-15 minutes for everyone in my opinion. The Hispanic woman who works in the donation area who wears glasses always seems to be upset on the job and sometimes inserts the needle a little too hard causing pain. Shouldn't be a painful process. Update; the staff working 02/09/23 at 11:41am were incredibly slow. Pick up the fucking pace. read more

I just signed up Friday 11/25/2022 I only donated once. I can't donate because the computer says I donated twice. They won't fix it The management is terrible and the staff talks too much. I'd rather go to a different location instead of coming to this dump. read more

Destiny is awesome too anyone that says this place is unprofessional doesn't have patience or understand how staffing can affect wait times.

I came all the way over here from El Cajon to donate plasma. I have o negative blood which is apparently a much needed one I came in two and a half almost 3 hours before close time and as I walk in I'm informed that they aren't taking any walk-ins even though that their website says walk-ins are welcome. And then the front desk lady proceeded to tell me I could just come back tomorrow which again I reaffirmed I just taken the bus all the way from El Cajon down to where they're located off Euclid. But apparently her going home earlier or whatever the case may be was more important one of the technicians I guess the gentleman tried to interrupt her to say something but she wasn't having it I'm not sure what her name is but I'm definitely giving this place like I would give it zero Stars if I could cuz I just wasted my afternoon coming down here thinking I was doing something good only to get shut down by some hottie person that wanted to go home early obviously and contradicted everything they said on their website it in order to be appreciate someone's time and effort!!! read more

is absokutely the worst plasma center i have ever donated for the lines are unnecissarily long and they take forever to actually get u hooked up & actually donating!!! and they have the lowest pay out of all the centers in san diego!!! read more