I've had a mortgage with Servion for several years. They've stuck with me during hard times. (Covid…read moreetc). I called today . I had an excellent experience with several questions about my mortgage balance, escrow account, and a few random odds and ends, and Gerardo Rivas (also known as Banu) went above and beyond to help me out. He was patient, professional, and extremely knowledgeable--took the time to explain everything clearly and made sure I understood every detail. It's rare these days to get customer service that feels both personal and thorough, but Gerardo really delivered. I hung up feeling confident and informed about my loan and account. Huge thanks to Gerardo and the Servion Mortgage team for the great service today!

The customer servicer was awesome I had some issues getting the on-line setup and they took the…read moreextra steps to help me get it all figured out and make sure my payment was posted correctly and on time!!!

HAVING A PROPERTY MANAGER SHOULD MAKE THINGS EASIER. NOT DIFFICULT!…read more Just to give you a feel for what it's like when you have issues that need to urgently be resolved. - No one answers call directly. Always goes to a voicemail system. Sometimes they return calls. They have never called me back on the same day. - They prefer you put urgent work items on to a "work order dashboard" which was never addressed to me in the same day either. - I put in a work order a week ago for an elevator communications alarm a week ago. It's still alarming. Supposedly a guy was to come a day ago, then got moved to tomorrow. Cities management has it marked as completed even thought it's not! And the workman has already moved the days once. By saying the work prder is complete, we can't follow up to let them know if there are other issues. OUR ELEVATOR COMMS ALARM WILL HAVE GONE OFF CONSTANTLY FOR 8 DAYS (If we are lucky enough cities management to get a guy to come this time) !!! - Their response to a Yelp comment will likely be faster. Which shows you their priorities. Resolving issues or damage control. And even their responses are to an info@ email address. - AND ITS A REVOLVING DOOR OF EMPLOYEES. We've had countless contacts leave. One being one of the most inept people I've ever encountered. - I can't emphasize how awful this experience has been.

Horrible Experience with this HOA, since we moved in 5 years ago our fees have more than doubled…read moreyet I think they maybe plowed twice this winter?! We literally just gave up and started shoveling our own driveway!! On top of that we had an extra assessment done that I don't even remember voting on or getting paperwork on... no idea what was done because nothing ever was...then asked to pay an additional amount we couldn't afford on top of the increased HOA fee. So we paid what we could and the rest was sent to collections where they are now making us pay way more and pay other attorneys fees. All they care about is money, yet they do nothing...I still have no clue what the extra payment was for! Our association doesn't even have a pool or park..so why do our fees keep increasing. They couldn't even come remove bees that were in our siding and told us that's our responsibility!! Unreal.

I cannot comment on all the realtors working for this office, but DO NOT even think about using…read moreJeanne Frischman. At times it felt like she was working harder for the buyer than for me as the seller! This was the worst possible experience I have ever had buying/selling properties. It could not have been more painful and less productive. Stay away from Jeanne!

I am a landlord and have been using ProRealty as my property management company for just over the…read morepast year. I cannot say enough good things about the service and quality they have provided to me as a landlord. I was with a different property management company (that I will not name here) for 8.5 years and got horrible service. Very poor vetting of tenants. No help going after unpaid rent. No help enforcing lease provisions. The prior company was awful. After getting zero support from the prior company to evict a tenant for being multiple months late on rent and for having a marijuana farm in the basement, I made the switch to ProRealty after vetting about a half-dozen other companies, including reference checks. Night and day difference! The staff from Pro is professional, timely in communication, there when I need them. When there are maintenance issues, Pro handles it and only reaches out to me if it is above a pre-agreed upon threshold. When maintenance has been needed, their contractors do good work and it has been very fairly priced. I've only had one set of tenants with Pro, but the vetting was phenomenal. Three young professionals who left the house in immaculate condition upon their move out. And Pro had new tenants ready to go in less than a week and a half after the previous tenants moved out. Having Pro Realty manage my property for me is the closest this rental has ever been to "mailbox money". My wife even shared that she almost forgot we owned a rental given how little we've had to do with it in the past year. Yes, Pro is more expensive than the other company, but not by much. And I am getting so much more value for my management fee than I ever did from the prior company.

I lived at 1154 lawson for 2 years first few months lights went out went to change the bulbs and…read morewala it wasn't bulbs that was to be used like normal lights looked like some type of wire light or from when maybe the house was first built I brought lamps door handles kept falling off first few months of living there the bathroom door was stapled together where it is off at eventually it came off and it wasn't even the same the like rest of the door the fridge didn't have a handle and it kept leaking water on the inside and outside of the fridge the basement they threw paint everywhere and being when I washed and dried the clothes the paint got to bubble from the dryer and the humidity from the dryer running I'm trying to figure out where is 10,000$ in damages the ceiling in the dining room kept falling apart it was some type of styrofoam the floors were already terrible and I didn't get to see the place until the day I moved in first red flag the windows steady cracked due to the house is old and they charged me every time they came to fix them they would crack due to so hard to close them summer time especially winter didn't matter im sure they still that way I lived there 2020-2022 I went to the office today to ask for receipts for the 10,000$ repairs and Ms Hernandez looked like she seen a ghost when I said my name I believe they are trying to get over on me I'm going to that house and I want to see the difference because why am I being charged 10,000$ I'm sure they piece it together for them as well I seen roaches when I moved in I told them this I had roach traps and spray them mice stayed coming through the cracks of the house that's probably why it was so cold during the winter the heat barely worked I changed the filter the heat stopped working i just bought space heaters the walls were half way painted all the door handles kept falling off they charged every time they came out to do anything fix anything they are a scam and including the people working with them Midwest resale saying he was a lawyer or something like that said i owed 10,000 and of course I agreed to pay due to I needed another place to move and I didn't want a judgment on me make it hard for me and my son to move elsewhere so yall watch out for these companies they want you to pay for other more properties due to they threw crap cheap stuff in the house they rented out I washed the walls down because I had cats and dogs and the roaches leave behind some black crap said the house reeked of pet feces like ok my cat sprayed here and there and I had dogs but 10,000$ I'm a speak to my paralegal and see if I can sue if they don't come with I asked for I'm not about to keep paying the guy from midwest resale was so rude until I agreed to make payments every 2 weeks people are a joke I almost forgot about they painted the tub with paint for walls when I took my first bath paint was in my bath water I scraped the paint and it was a yellow ruff spot that they threw paint over Lord now that I'm moved I'm ready to go against the scammers and the jokes they thought they were going to put on me Ma Hernandez girl its ok you didn't see a ghost today send me receipts immediately please and thank you

Mr. Mark Gettinger helped me in finding a great deal in Minnesota (I am living in the West Coast)…read more He also explained me in detail about the required process and paper work and prepared an offer that helped in competing with other multiple buyers and getting a right price for my new condo purchase. In addition, he communicated with the condo association and provided all required documents for set up the HOA payments on time. Moreover, he suggested to do the Mobile closing ( the notary came to my home for signing the closing paper in the closing date) which saved my time and $$$ money because I did not need to fly to Minnesota just for the closing. Mr.Mark Gettinger has provided an outstanding customer service. He commutated with my Closing company and Lender directly when I needed the information's clarification ( especially, the specific legal terminology). Furthermore, all the paper work and earning money sending were done electronically-it was so easy and accurate as well as saving a lot of my time and energy in this busy life. In Sum, the closing was done on time, and my Lender told me that they were impressed how Mr. Mark Gettinger was able to manage very professionally the condo purchase ( which is required more knowledge and documentation than purchasing a single home) and also for a Buyer who is living in the different state. I am recommending Mr. Mark Gettinger as a trustful, knowledgeable, thoughtful, and professional Real Estate Agent.

Mark's outstanding expertise in Real Estate market, pricing, required documents preparation and…read moreregulations helped me in purchasing of a real great deal property. He is acting fast and confident. I am highly recommend Mark.