Made a purchase of 3 items, but didn't receive them. When I called and spoke to Wilfred on 12/2/2021 was told the product was no longer sold because they did not feel it was a good way to store cigars! Can you imagine: He told me the old was was with a brick humidifier, which is sold and included in the humidor, but they don't believe that is what you should do. Talk about bait and switch. There are SO MANY other sources for cigar products, this should be the last on your list! read more

This place is the ultimate retail Man Cave! Cuban espresso, tapas, hand made cigars in front of you plus a great selection of all cigars, that are fresh! Also has a barber shop and domino games. I smoked one of their hand made and also a Monte Cristo relaxed silting on one of their leather rocking chairs. Even if you are not a cigar aficionado; it's worth stopping by to see this place. read more

I am at the Miami airport and my boyfriend walked up to the counter asking about Cuban cigars. The old man working the counter was disgusting to him. He started making fun of him because "there's no Cubans cigars unless you're in Cuba." The employee proceeded to tell him that he doesn't know anything and repeating "why would they change the laws because Cubans hate our guts." Then he told him that he looked 20 years old and that he surely didn't know anything. He's a 30 year old man and he doesn't need to be talked down to by some random cigar Counter employee regardless of his age. My boyfriend was an interested customer and this old man told him that he doesn't know anything because he's young and "young people are a problem because they don't know or read anything." This is absolutely unacceptable behavior. This is not the way to treat customers. If your employees want to educate customers then that is fine but patronizing and disparaging customers is not okay. I don't know what that old man's history or problem is but it's honestly not our fault that he is so bitter and rude. I had to pull my boyfriend away from the conversation because we were going to be late for our flight but when I looked back at the old man he literally was just laughing. And the worst part is that I could see him full on grinning and laughing because he WASN'T WEARING HIS MASK DURING A GLOBAL PANDEMIC AT AN INTERNATIONAL AIPORT. This is outrageous. He should be fired. He is careless and disrespectful. I'm going to leave a review on every single medium I can because this needs to be addressed. Not only is that man an ageist but he's careless about people's safety during a global crisis. read more

This is one of the most complete/complex cigar stores you will ever visit. Want cigars? They got them all. Want to get a haircut, play dominos, lounge, souvenirs, humidors, you name it? They got it. I bought Opus X and Rocky P 20 Maduro which is hard to find. Prices are way more than reasonable. A huge selection of Davidoff and friendliest atmosphere. It's like adult daycare lol. Definitely a place to visit if you like/love cigars. #amhumidors read more

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"A woman is an occasional pleasure but a cigar is always a smoke." - Groucho Marx If you're an "aficionado" like me, you will absolutely love Cuban Crafters. Located near 37th avenue on NW 7th Street, this cigar superstore has just about everything associated with cigars. The walk-in Humidor carries over 1,000 faces of cigars all kept in a meticulously controlled environment and ready to smoke. If you're a newbie smoker and are not sure what to select, just ask one of the several knowledgeable cigar concierges around the center check out. They will help you navigate the various vitolas and blends until you find one to your liking. This particular store is also a cigar factory. Expertly hand rolling cigars for over twenty years, you will probably find these comparable to many of the premium brands. Come in any weekday between 10:00am and 4:00pm and you will find master rollers busy creating individual works of art we call cigars. In addition to all the humidors, lighters, cutters, rocking chairs, and many other accessories, this location also sports a private cigar lounge and a full service barbershop right on the premises. So, if you've got time to relax, please feel free to sit back and enjoy your cigar before and after getting a straight razor shave from one of the master barbers. Nothing like that hot towel on your face....hmmmmm. And the best part about shopping here? The Cafecito is Complimentary! Don't live in Miami? They have an on-line store too! Visit them at www.cubancrafters.com read more

Cuban Crafters Cigars - Rolling, rolling, rolling, Cigars! - Tobacco Shops Near Me - Miami, Florida

My wife purchased this cigar at the airport location. It was so old and dry it was like a hollow dead mummy. The oldest and most dried out cigar I have ever seen. Maybe because she is a woman, this place thought they could cheat her. They did. She claims she paid almost $32 for it! We feel cheated. I am guessing the company does not store properly and dumps its old cigars at the airport. I will NEVER shop at this place, and I will tell everyone I know NOT to shop at this dump. read more

This is a large, open, and very well stocked cigar shop and manufacturer. During the week you can see cigars being made, which is always interesting. They serve free Cuban coffee while you shop. Everyone I talked to was knowledgeable and well-balanced on their reviews and opinions of the various cigars they offer. The house Gordo, "Miami Especial," is just phenomenal and a real bargain at $4/stick in bundles of 25. They have a number of other outstanding cigars they make and offer at great prices. Take a look at their seconds/re-rolls for a real bargain. read more

Miami's reigning king of cigar shops. It has it all from a team of on premise rollers, a barber shop, a huge selection in the largest walk in humidor I have ever seen and a ferocious game of dominos- all literally happening at the same time. 50% off on humidors too. Aldo is my man there- he knows a lot about cigars, how and where they are made- and can guide you to the right stick for the just the right occasion. Love this place. read more

Cuban Crafters Cigars - Miami's reigning king of cigar shops. It has it all from a team of on premise rollers, a barber shop, a huge walk-in humidor. - Tobacco Shops Near Me - Miami, Florida

This place was great! Went twice I liked it so much. Old school customer service. Which means great! A must for cigar lovers.

DO NOT purchase anything through their online website. I ignored some of the reviews complaining about their website and customer service and now I'm in the same boat as them. They sent the wrong items and I've tried contacting them via their website contact form, messenger, email and 2 different phone numbers and nothing. In store may be a different story, but online they are scamming people. I'll be filing a complaint. Hope y'all have better luck. read more

Cuban Crafters Cigars - Receipt - Tobacco Shops Near Me - Miami, Florida

I love this place. My second home! Great selection. Super friendly staff. Great atmosphere. If your visiting Miami, this place is a must. If your a local, Friday nights get pretty lit!! read more

You are always sure to find a great smoke and a new friend at Cuban Crafters. With a massive selection of cigars and accessories and an even larger lounge and game room you'll easily find yourself hanging out for hours, sharing laughs, culture and cafecito with patrons and staff alike. Whether you're a local or a tourist, this is a must-stop in your Miami journey. read more

I had 2 of their brand cutters fail me under warranty. They told me to send them to them then stopped returning my emails once I did.

I had 2 of their cutters fail me under warranty. They told me to send them to them then stopped returning my emails once I did.

Such an amazing place to have a cigar! Huge variety, nice athmosphere, free wi-fi, lovely staff! Definitely a place to go for a cigar. You can sit with a laptop, do some work, have a cigar and a drink. read more

They only carry the brand they make and they are good cigars. They are Cuban seed but legal to take back to the US. They also have a shop in Miami, FL as well and a good website to order from. Most of the "Cuban Cigars" on the island are fakes and not real so your best cigar will be from this factory. The hotels will sell them for $30 each and they are half that price at the factory store. Rollers on-site so you can watch fresh cigars being made. I like the flavors of fresh cigars and they have mild, medium and strong. Cigars should be rated with two features. Flavor and Nicotine Strength. These cigars all have a strong flavor and the mild has lest nicotine so you can relax and enjoy it in the day. Cigar Shop Hours are: Monday through Saturday from 9:00 AM until 7:00 PM Sunday 10:00 AM until 6:00 PM. Cigar Factory Hours are Monday through Friday from 9:00 AM until 4:30 PM read more

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Awesome spot to relax with a great smoke and play some cards or dominos with complimentary Cuban cafe. The cigar selection is huge and they offer their house brand which is very good. They have several rollers working in the front window and they're friendly taking photos or explaining how they create the cigars. I have 3 humidors and my 2 large humidors came from Cuban Crafters. Good quality and reasonably price. The staff are very friendly and helpful with good suggestions for your preferred flavor. Pick up a few cigars at Cuban Crafters and then go have some good food at Versailles a short drive away. Smoke a stick while sipping on Cuban cafe at the outdoor window after your meal and you'll think you're in Cuba. Life is good. read more

Great selection and service. Will return there any time I am in Miami. .

I've been here a couple of times. This place is cool. So huge and has a cigar lounge and everything. Chairs are actually barber chairs lol. Amazing selection of cigars and humidors. Met the owner and was so friendly, bet me to open a trick box. If i could open it in less than 5 minutes i would take it for free, and I did. They have people rolling up cigars as you walk around. Prices vary for cigars. If you visit miami you have to check them out. read more

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A great cigar shop very pleasant and helpful staff and the house blend cigars are amazing will most definitely be back and encourage others to try them out Cuban Crafters for the win in my book read more

Very relaxing atmosphere knowledgeable staff. Must try house blend.the gentleman out front serving up fresh cold coconut water. A must try read more

Cuban Crafters Cigars - Tobacco Shops Near Me - Miami, Florida

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Fantastic place! Whenever I'm in Miami, this is a must stop for great cigars, Cuban coffee AND a superior haircut! Where else can one smoke whilst getting a haircut? Not to be missed! read more

Ordered a humidor using my phone. When I placed the order it showed shipping was free and the next day I get a call from a rude and nasty woman who claims shipping is not free. I ordered from my phone where there are small tabs to click for product info. I didn't need to click it because I wanted the item. Apparently only if I click that small arrow will I see that shipping is not free. I am a big cigar smoker and will go out of my way to steer people away from this dishonest place. I'm going to go hard on this front and spread the truth I asked how much shipping was to have the item delivered and the woman had no idea. They further lied and stated that they called me this morning which is not at all true. If the person who made the call was a little less combative and a little more knowledgeable this could have been handled much better. Why even call me without knowing how much shipping would be. So now I'm pissed and I have nothing to show for it. read more

using there online ordering of cigars has to to be the worst ever. twice i have ordered from this place and twice they sent the the wrong cigars! the second order they only sent two thirds of it and told me they did not have other item in stock.....still waiting on my $100 dollar refund? read more

Great shop, a lot of variety. Gentleman that assisted me had a lot of knowledge and eager to answer any question that I had.

My favorite rollers in Miami. Their house rolls have a very cubanesque taste. Great blending!

Great cigar selection and friendly, helpful staff! I would recommend to any cigar aficionados for sure!

I am rating the company not the cigars. I bought the 12 cigar sampler and specifically wrote a note at check out to confirm that the cigars pictured are the cigars that will be sent. After a week I called to check the status of this shipment and was told that the reason for the delay is that they didn't have all the cigars brands in stock and, according to my note, they were waiting until all cigars are in stock and then promptly ship. After almost 2 weeks I get the package and, surprise, most of the cigars that I was expecting were substituted for other brands. No Cupido, no Medina 1959, no La Carolina. The ones that I was looking for the most, absent!! Shame, shame, shame!!!! Never again! Will see if they send the return label as they promised... read more

I come for the coffee and stay for the cigars. I always have a great time and its never a dull moment as I shop this megastore. read more

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This review is for the support from Cuban Crafters (post sale) of a 'Cuban Exotica for 150 Cigars' humidor. I followed the instructions for prepping the humidor. However, I'm only holding 60% humidity. I've reached out to Cuban Crafters 3 times by email (sales@cubancrafters.com) and cannot get any support or help. I believe I have a faulty humidification charcoal/foam thingy. I can't get any help with it. I can't get a replacement. It feels like they don't support a relatively expensive humidor ($150.00). Hopefully this review with get someone's attention. Help! read more

This is a cigar store I want to love but just can't reconcile the good with the bad. It's a very nice store with a variety of cigars and Cuban memorabilia. The good is the variety, the Cuban coffee, the nice store and atmosphere. The bad is the inconsistent pricing, store brand cigars that are ok but over priced, and the employees who follow you around. And the upsell. Always the upsell. This last time I was there I wanted to purchase their brand cigars - last sales person sold them to me for 3 per stick and I bought a nice variety. This last time the salesperson was dead set on 5 per stick. Same cigars less than one year apart. Not the end of the world but this set burned poorly and just weren't as good. So that's my too cents, a nice store with nice variety but over priced and always upselling. Too inconsistent for me. read more

My visit to Cuban Crafters was a perfect example of good Salesmanship. The young Salesman I dealt with could win Salesperson of the year. I've been in Sales for almost 20 years, and I would hire this kid in a second. The interior of the place is amazing. Just to the right of the front door are a series of chairs that were occupied by all the locals who were puffing away. They all looked quite blissful. To the left of the front door are a line of desks where the Cigar rollers were working. It looked like a sweat shop for Cigar makers. The place looked like the Cigar factories in Cuba that I've read about in Magazines. This is where I met Richard. Richard was a pleasant, young man who asked what kind of Cigars I usually smoked. He than takes me in the large, walk-in humidor and stuffs a beautiful Maduro Churchill in my mouth. He said the first one's on him. The Cigars were delicious. I ended up taking a dozen back to Chicago with me all for around $60. Not only did he give me information about having the Cigars shipped to the Windy City, he gives me his card and cell phone number and tells me to call him anytime of day if I need anything. Now that's what I call customer service. Here's the bottom line: If you're looking for an Old World Cigar factory that offers affordable sticks and customer service that's second to none, stop in and see the wonderful people at Cuban Crafters. The experience was utterly amazing. read more

These guys are my #2 go to web site for cigars and paraphenalia. First thing I got here was the three cigar special offer in the leather box with a great cutter. Terrific cigars - none of the brands I recognize - they go for the authentic, artisanal, small batch maker - the prices are good - not as good as Thompson - but the cigars are probably better - all dependent on your taste of course. Again, I hate to do this to the main street cigar retailers - but the value these guys offer is super - would not surpirse me if the main street guys are buying from this source too...... read more

I ordered one of their humidor kits that comes with a cigar case, cutter, activator solutions vice versa over the internet / thru their website. The package arrived promptly and well packed, but missing the activator solution. After multiple emails to multiple addresses they have (including their paypal email, which I believe they monitor - since they confirmed my payment and shipped the items), they have not responded. I waited 2 weeks to get an answer to my multiple emails and ended up ordering an activator solution from Thompson Cigar. I wouldn't make it a big deal for a $7 solution bottle but the humidor is useless without the activator kit. Imagine a car dealership delivering you a brand new car without zero gas in it and asks you to drive away. Too sad that their humidors are very nice indeed but their customer service suck. read more

What a place. I like my cigars. Been smoking them for 15 years. Was visiting South Beach and everyone smoking a cigar who I asked about the best place in Miami to get cigars said the same thing. Go to Cuban Crafters. They have the Miami market cornered. I decided one night to head on over to the new Casino. It's called the Magic City Casino and they only have slot machines and poker tables. As I'm getting to the casino what do I find? A huge building with a sign that says Cigars. I then noticed that it also said Cuban Crafters. They're just a block away from the casino so I pulled in to what I thought was a 5 minute cigar buy. These guys have everything you can imagine for the cigar smoker. Every brand imaginable, humidors of all sizes and prices, and just about any accessory available. Had some free Cuban Coffee (kept me up all night), free shoe shine (the guy did a great job so I gave him a $5 tip - cheap for a New Yorker) and even drank a nice white wine from France (also free). There were about 30 people in the shop. All smoking, drinking and having a great time. Met some guys from New York who were also headed to the casino. An hour later I was still there smoking a cigar and having a great time. One of the cigar rollers from the factory (it's in the middle of the store) sat down and made me a freshly rolled one. He explained each step along the way. He had arrived from Cuba just a few months before and even in Cuba had heard about Cuban Crafters. He told me that the factory opens at 8 am and closes at around 4 pm. Even though it was way after that, he hangs around to smoke cigars and play dominoes. There were a bunch of people in that domino area, which is right next to what they call the VIP club. It's a wine club with food for their customers. The place was packed. I met some of the folks playing dominoes and one was a doctor, the others were famous cigar makers J.L. Salazar, Nestor Miranda and Tony Alvarez. Others were customers and locals, all down to earth and just having a good time. I finally left after 2 hours and can say that it was one of my best experiences in Miami. Felt like I was in a man's playground. These are some of the nicest people I have ever met. Great customer service, all the brands you know and the prices are better than most other places I have been to. Even though there are all the usual brands, I recommend that you get their small batch cigars. Every bit as good or better than those made in Cuba at about 1/4 of the price. I spent about $200 and probably got twice that amount in cigars. For a while I though I was in Havana. Be back there as soon as I'm back in Miami. read more

Cuban Crafters Cigars - Cuban Crafters Cigar Roller - Tobacco Shops Near Me - Miami, Florida

I received another persons order by mistake and I've tried now for a week to get someone on the phone or a response to a email. Maybe they their out of business because if they're not they will be soon with this type of customer service! Beware! read more

I'm done ordering from them. I switched all my orders to them after Frank helped fix my problem. Frank told me to just personally text him when I need an order and was very nice. I've been trying to order the cigars I want for a week and after calling and texting still nothing. Do not waste your time or your money on this company. It's a shame because they do have some good cigars read more

Great inexpensive spot. People are a pleasure and the humidor is always stocked. They built a new little lounge area that is quite comfortable. read more

Stopped by today to check this place out. Nice selection of smokes and very well priced. Super nice group of folks. Picked up a few sticks and smoked one here while enjoying a free Cuban coffee. Place is worth a visit next time I'm in town. read more

Rip off Alert!!! Buyer be careful!!! Very dishonest company. I made a large purchase from these guys. They published a sale on the website but it didn't calculate properly in the cart. They promised to refund the difference. They lie!!! The girl that answers the phone can't authorize the refund even though she admitted it was their mistake. The invisible management just comes up with excuses. So needless to say I won't purchase from them again and suggest you don't either. read more