Walked into the largest humidor of any lounge in the area. Next was the bar and lounge area…read moreseparated by beautiful display of fine liquors. Eli did a good job in helping me find the perfect stick within my price range. Padron 1964 Anniversary Natural. Chris the bartender was consummate professional who made me a perfect carajillo. Decor and TV's are first class. Happy to recommend.

Great selection. Good prices and helpful staff. Will go back when I'm doral. The cigar lounge has…read moreTV's a full bar and places to work.

Got to the shop at 12am to find it closed. Online it says 1am. Too upset, they're the only one in…read moreDoral area that sells the vape I was looking for

Wow! What a great addition to the neighborhood. Not just…read moreyour usual smoke shop, they have so many different things. I recently walked by and bought incense sticks. Have an amazing variety. Julian was very helpful and even recommended his favorite scents. I will be going back!

Horrible customer service from the employee in the photo…read more I come to this location regularly and have never had an issue before, which is why this experience was so disappointing. During my visit, I was holding a product when the employee suddenly took it out of my hands without any explanation or communication. I found this extremely rude and unprofessional. When I politely addressed the situation, my concerns were dismissed. I wasn't looking for an argument, I simply wanted an apology and an acknowledgment that the interaction was inappropriate. Unfortunately, the employee refused to apologize, refused to provide their name when asked, and was unwilling to help me contact a manager. What made the situation even more frustrating was that I was not given any reasonable options to resolve the issue. Rather than attempting to address my concerns, provide contact information for management, or de-escalate the situation, the employee chose to call the police. This felt unnecessary and somewhat demeaning, especially considering I was simply trying to have a conversation and find a resolution. At that point, I was left with no way to address my concerns other than leaving this review. I made several attempts to resolve the matter respectfully and directly, but was met with a lack of accountability at every step. As a result, I informed the employee that I would be taking a photo so management could identify who was involved and review the situation. I understand that managers cannot always be present, but employees should still be expected to treat customers with basic respect and professionalism. What was most frustrating was not even the initial incident, but the complete refusal to communicate, apologize, provide management contact information, or offer any constructive way to resolve the issue. I hope management reviews this situation and takes appropriate action to ensure customers are treated respectfully and professionally in the future.

I was weary coming here due to all the previous reviews done. I was looking for a specific vape and…read moreflavor, I decided to call first. Luckily they had it. I drove over right away.. the gentleman assisting was quick and efficient. Can't say he was warm or welcoming but nonetheless he did his job. It was transactional. That's it. Price slightly higher than what I get the same item for in other parts of town.

Great place. Enjoyed a craft beer and cigar. Very friendly and helpful. A great selection of…read morecigars.

From the owner: At Family Cigar Shop, cigars run deep in our roots. Owner and founder Carlos Padron was in the…read morecigar industry before pursuing his passion for craft beer, so, it only makes sense that we would have the first ever cigar shop in a brewery. Enjoy our quality selection of premium stogies from Padron, Plasencia, General Cigar Company, AJ Fernandez and other top brands. Kick back and relax with your cigar right here at the shop. When you’re here at Family Cigar Shop, you’re family.

The worst place to buy alcohol without a doubt, terrible service they don't tell you where the…read morebottles are , the cashier was quite unpleasant the place with the worst attention I've ever visited

Last Friday My L and I came to this high end tasting and it went so great that I must say is at the…read moretop 3 Total Wines Tastings I have ever been. Ashley and Max did a phantasy job setting up the tables, the selection of wines as well as the light ham and cheeses fares. Everything was immaculate and everyone had a fantastic time. I hope to see more of this in the future...

The owner was prompt and attentive in assisting me with my concerns. This establishment offers a…read morewide variety of excellent options. I would gladly recommend this shop to my friends and family.

New smoke shop by my house. Owners are super nice and the place has a nice vibe to it. Yona helped…read moreus when I went and she was the best. Recommended only the best to us. Definitely my new place to go. :)

The gentleman who helped us out was extremely helpful and exchanged some items for us after my…read moregirlfriend thought her liquid was too strong. Overall we had great help and we will definitely be coming back. Excellent customer service!

Stopped in for some CBD pain cream and found one fantastic shop. The owner was extremely…read moreknowledgeable and willing to share his knowledge. The shop has one of the most diverse selection of products I have ever seen. We will definitely be back for any of our head shop needs.

Super nice store, and best of all the service! When there…read moreto look for a water pipe and find a huge selection of the latest brands and designs. Like the best about the experience was the customer service, the new management has definitely taken the store back as my #1 option in Sweetwater.

What a selection! Wide variety and something for everyone. Super knowledgeable staff and very…read moreprofessional and friendly. It was really cool that they took some time to chat with me so I could learn about new products and staff gave great recommendations. Not intimidating at all which I loved. Definitely a chill vibe! Will definitely stop by often!