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    CubeSmart Self Storage

    1.0 (2 reviews)
    Open 9:30 am - 6:00 pm

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    2 months ago

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    Pak-A-Nut 24 Hour Self Storage - Good Service!!!  Snow drift removed prior to snow plowing.

    Pak-A-Nut 24 Hour Self Storage

    (48 reviews)

    Beautiful, clean storage units -- I've had four units over the years -- that are super easy to rent…read more(all automated, even the locks!).

    As many other unhappy customers have written: if I could leave a zero-star review, I would…read more I must recommend against doing business with this organization. My family rented a unit here for over a decade to store gear and equipment for our commercial fishing business. We used the autopay feature and website with no incident for many years. I manage the account for my family. When I legally changed my last name, I failed to update my debit card details via certified mail with Pak a Nut. Mind you, the bank card info remained identical, except for my last name. This inconsistency triggered a missed payment one month, and I didn't realize it right away because my email address was also out of date. I received a voicemail saying that I'd missed a payment and that a late fee was also due. When I called back to explain the situation and to settle up (no dispute on my end about the fee) and to simply update my account, I was served by an extremely belligerent agent. She immediately escalated the situation instead of helping to solve the issue. She labeled me a security threat when I expressed incredulity at not being able to easily rectify the situation over the phone. In addition, she immediately locked me out of online access to my account, where I would have been able to at least make a payment. She also restricted what had previously been our 24-7 site access to M-F 9-5 only and refused any form of monthly payment except in person, at the kiosk going forward. Apparently the company's infrastructure is so antiquated that account changes - like name changes and changes in contact email, must be made by certified mail only. However, the company's mailbox is frequently in a physical state that can't accept certified mail (locked, vandalized, or physically removed according to USPS) so I got several paid pieces of mail returned to me in the process of trying to update my account. Obviously, ultimately we just switched businesses to a place that is happy to work with customers who use contemporary conveniences like autopay. My first-hand experience with such poor treatment leads me to the conclusion that this company is not ethical and furthermore may be intentionally predatory. The unnecessary and artificial barriers they have created to successful solutions for commonplace hiccups is suspicious. Difficulties like this for a renter going through real trauma or hardship could result in serious financial and personal loss. Seized property would clearly directly benefit the owners of the storage units. While my family luckily wasn't in a vulnerable position, we decided to cease supporting an operation so prepared to bully and take advantage of their customers. After scanning reviews left by others, I anticipate a response from management saying there is no record of renting to someone with my name. I have no doubt that Pak a Nut has failed to update its records, based on my recent experience, outlined above. It is nearly impossible to do business with this company in a reasonable way. I do, on the other hand, have payment and communication records, and can share them with anyone who doubts the validity of my review. My records show that my family company paid Pak a Nut an average of 2k a year like clockwork, and I got treated like a criminal in exchange for having expectations of basic professionalism when managing our unit. As a lifelong blue-collar worker, I can say that I'm used to dealing with business owners and customer service folks who are a little rough around the edges. The fishing industry isn't populated with people who practice gentle communication. I'm well accustomed to this, however, I can say that my experience with this company was truly exceptional in its lack of civility. Whatcom residents deserve better. Very unfortunate: Go elsewhere for storage, at all costs. I'm attaching images of my clean unit, upon departure.

    CubeSmart Self Storage - selfstorage - Updated September 2026

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