I used this storage facility sight unseen when I was relocating. Everything went smoothly and the…read moreunit was immaculate. The owner was always responsive anytime I had a question. I highly recommend them!

From the owner: Welcome to Storehouse Mini Storage Complex, we invite you to come and visit our modern,…read morestate-of-the-art self-storage facility in Bellingham. Explore our heated and climate controlled storage units which are new and clean with well-lit hallways. Opt for our convenient drive-up access units for quick entry. We offer affordable monthly prices, online contact free rentals, and a variety of unit sizes to choose from. Simplify your life with online bill pay and complimentary hand carts. Contact us today!

Best move I've had! They were prompt, very nice, and immediately got down to business. I appreciate…read morethat they talked me through the details of the move and asked me if I had any questions. They also did a dump run for me to get rid of some old furniture. Really appreciate the energy and that they made me feel comfortable. Their quote was accurate and for a move from Bham to Blaine with the truck included and the dump run, it was affordable. I've had some horrible movers in the past so I'm very glad that my friend recommended this company!

They underestimated how much space my possessions required, resulting in many items being left…read morebehind. I am now looking for a lawyer to help me resolve my losses.

Best storage experience ever! Close to I-5 and Sunset, A well-run facility that's privately owned…read more& operated. Managed incredibly by Tillina, She has been so accommodating to our various storage needs and always approachable and friendly! The owner has great security with cameras plus reliable gate system in place and improvements to property have been maintained. Our thanks to Sunset S.S. for a Great experience!! Robert & Cynthia B.

From the owner: Sunset Storage provides self storage, RV storage and boat storage for clients in and around…read moreBellingham, WA since 1990.

Camille with Carolina self storage has been wonderful to work with. I needed storage when COVID…read morehit. We were able to do all the paperwork COVID safe. Emails and phone calls were responded to quickly. The facility is very clean. I would definitely use them again.

It helped that this is a small family owned business after my searching through Bellingham's bigger…read morestorage businesses... I'd recommend them over any others I looked at! Pros? -Camille was very pleasant and helpful -The units are clean, safe, and there are so many options! -Drive up units available -Both heated and unseated available -No big startup fees or change fees... Just an application fee and a lock to purchase! Cons? -It's not the most convenient location ever, but it's so much better than the other places, it doesn't really matter!

Beautiful, clean storage units -- I've had four units over the years -- that are super easy to rent…read more(all automated, even the locks!).

As many other unhappy customers have written: if I could leave a zero-star review, I would…read more I must recommend against doing business with this organization. My family rented a unit here for over a decade to store gear and equipment for our commercial fishing business. We used the autopay feature and website with no incident for many years. I manage the account for my family. When I legally changed my last name, I failed to update my debit card details via certified mail with Pak a Nut. Mind you, the bank card info remained identical, except for my last name. This inconsistency triggered a missed payment one month, and I didn't realize it right away because my email address was also out of date. I received a voicemail saying that I'd missed a payment and that a late fee was also due. When I called back to explain the situation and to settle up (no dispute on my end about the fee) and to simply update my account, I was served by an extremely belligerent agent. She immediately escalated the situation instead of helping to solve the issue. She labeled me a security threat when I expressed incredulity at not being able to easily rectify the situation over the phone. In addition, she immediately locked me out of online access to my account, where I would have been able to at least make a payment. She also restricted what had previously been our 24-7 site access to M-F 9-5 only and refused any form of monthly payment except in person, at the kiosk going forward. Apparently the company's infrastructure is so antiquated that account changes - like name changes and changes in contact email, must be made by certified mail only. However, the company's mailbox is frequently in a physical state that can't accept certified mail (locked, vandalized, or physically removed according to USPS) so I got several paid pieces of mail returned to me in the process of trying to update my account. Obviously, ultimately we just switched businesses to a place that is happy to work with customers who use contemporary conveniences like autopay. My first-hand experience with such poor treatment leads me to the conclusion that this company is not ethical and furthermore may be intentionally predatory. The unnecessary and artificial barriers they have created to successful solutions for commonplace hiccups is suspicious. Difficulties like this for a renter going through real trauma or hardship could result in serious financial and personal loss. Seized property would clearly directly benefit the owners of the storage units. While my family luckily wasn't in a vulnerable position, we decided to cease supporting an operation so prepared to bully and take advantage of their customers. After scanning reviews left by others, I anticipate a response from management saying there is no record of renting to someone with my name. I have no doubt that Pak a Nut has failed to update its records, based on my recent experience, outlined above. It is nearly impossible to do business with this company in a reasonable way. I do, on the other hand, have payment and communication records, and can share them with anyone who doubts the validity of my review. My records show that my family company paid Pak a Nut an average of 2k a year like clockwork, and I got treated like a criminal in exchange for having expectations of basic professionalism when managing our unit. As a lifelong blue-collar worker, I can say that I'm used to dealing with business owners and customer service folks who are a little rough around the edges. The fishing industry isn't populated with people who practice gentle communication. I'm well accustomed to this, however, I can say that my experience with this company was truly exceptional in its lack of civility. Whatcom residents deserve better. Very unfortunate: Go elsewhere for storage, at all costs. I'm attaching images of my clean unit, upon departure.

Great service and very helpful staff, especially David. They provide a valuable service. No…read morecomplaints.

I was under pressure to vacate a friend's apt by Apr 30. She passed away. Leaving only 10 days to…read moreaccomplish this. Luckily someone at Mtn. Baker cremation reccomended Storage Court it was 5 mins from apt. Amy, the office person that explained the procedure so clearly and made sure I understood steps to ensure safety of whole place. I was confident that my furniture would be safe there. Kudos to Amy

BEWARE: Save yourself some heartache and go somewhere else before you get stuck dealing with this…read morebusiness. If you chose to take a chance, you are going to have to practice extreme caution while dealing with this location's assistance manager, Tonya. Get everything in detail and in writing-even something as simple as having proof she set you up for auto pay so you don't end up being charged high late fees and have a lien put on your storage unit. This has been one of the most upsetting, time consuming and negative experiences I've ever had when it comes to something as simple as making a payment on my unit. I have been a customer of Cube Smart for going on two years. In those two years the price of my unit has gone from $112. a month to $212. a month. I sucked that one up, what can you do. This entire time I have been on autopay and have not missed a payment. I had to get a new debit card number so I called the office and asked if I could pay for it over the phone. She said no, we don't do that with new cards you have to come in. So, I came down to the office and met with the woman behind the desk and explained to her that I had a new card I needed her to put in the computer. I gave her all the information, went over to the kiosk and she said, they'll charge you a penny just to make sure the card is good and then re-deposit it. So, I pushed the okay button and left. Five days later I received a late notice that my payment hadn't been received, and I had a large late fee and was threatened to have a lien put on my storage unit. How could this happen after I had okayed my credit card at the kiosk and everything? I made another trip into the office and met with the same woman. I thought I better check and make sure they had my new debit card in the computer like it was supposed to be. I said, "Hi I was wondering what debit card number you have listed on my account." Sure enough, it was my new debit card. Then I asked her, "I just met with you five days ago and brought my new debit card in for my auto pay I'm not sure what the mix up is. I'm being charged a $40 late fee, plus the original $212. that was never taken out last week when I came in to pay it." She said, "Well you weren't signed up for autopay." I said, "Why do you think I came in here? What are you talking about? Why on earth would someone who has been paying their bill by auto pay for almost 2 years bring you in a new debit card, you'd put it in your system and then not charge me or put the new card on autopay? How could you possibly think that my intention was anything other than paying my bill and having it used for my autopay-especially when my bill was already due." She was not very nice about it at all. She wouldn't answer. I asked her for her managers name, and she REFUSED to tell me what the managers name or give me his phone number. I tried several times, but she told me it was against their policy to tell clients the managers name and they weren't allowed to give their number out. I was upset at this point--I have never heard of a corporation with franchises running business this way. She went on to flat out REFUSE to tell me her name or her manager's name once again I asked her for her and she refused. Finally, I asked her again and she said it was Rene. As I was walking out of the building, I had a weird feeling and I turned around and asked her, "So are we okay now? My bill has been paid now and I'm up to date, right?" She stood there and looked at me and said no. NO! Can you believe that? Why? It was crazy. So, I gave her my card, we went over to the same kiosk I had okayed the 1 cent and my payment-I thought- and she finally charged my card the proper amount. I couldn't believe it. I asked why would you let me go through all of this and then sit there and watch me walk out the door with an overdue payment? She just made weird faces and wouldn't answer. I planned on writing a Google Review, but work got busy and ended up having to go out of the state on business right around the time my next payment was due. I returned home and received an email saying my bill was now past due and if I didn't take care of this immediately there would be an additional $110. lien put on my storage unit! I couldn't believe it and I was also panicked because I was out of town again and she said I couldn't make payments over the phone. There are only two people who work in the front office and they rotate shifts, a woman answered the phone and said, "CubeSmart, this is Tonya, how can I help you?" I said, "Tonya? Do you have dark hair and glasses?" she said yes and I said, "I was in several times last month and when I asked for your name you refused and then finally told me it was Rene." From there I asked her why my payment hadn't been taken out and I was getting a lien notice with an additional $110. charge. She went on to tell me that their system had a glitch so some of their customers autopay's didn't go through. End of Part One.

Part Two: There are only two people who work in the front office and they rotate shifts, a woman…read moreanswered the phone and said, "CubeSmart, this is Tonya, how can I help you?" I said, "Tonya? Do you have dark hair and glasses?" she said yes and I said, "I was in several times last month and when I asked for your name you refused and then finally told me it was Rene." From there I asked her why my payment hadn't been taken out and I was getting a lien notice with an additional $110. charge. She went on to tell me that their system had a glitch so some of their customers autopay's didn't go through. And now instead of just sending out a mass email having customers check their accounts to see if the autopay works, she said she was in the process of calling people....it's the 11th of July now and I had yet to receive a call or email telling me there was a billing problem. I was pretty angry at this point wondering if the story she told me was even true and if she was just going to let the process run until I found myself facing a lien I couldn't fight. Not so far-fetched after finding out she gave me a false name and refused to tell me the name of her manager. Unfortunately, she came across as someone who was basically a troublemaker with an attitude and with the impression I got, she's the type who would cause me additional problems just for the fun of it-- suddenly, the problem was gone and miraculously I was now able to simply make a payment by phone- after being told for almost two years that wasn't possible. Then she told me I could pay for it online! For two years since I've used their storage services, I was never told by any of the staff that I could simply download an app and pay as well as keep track of my account online. It's like they were setting people up to fail. After our call ended, 1I went online and found a contact number that I called and explained what had happened. The Regional Manager is supposed to contact me within 48 hours. I'm really hoping that happens. At this point, I feel like this calls for some serious coaching- or more, in addition to repaying me for late charges that should never have happened. When you're entrusted to care for people's valuable property, the idea of a system set up to slap a lien on your possessions is scary. I will be updating this after I do, or do not receive a call back from the Regional Manager, and if it has been resolved. If you're willing to make monthly payments to protect your precious belongings-these types of issues do not at all instill confidence. Depending upon how the upper management handles this, I'll also be writing to the Better Business Bureau and Attorney General of Washington about bad business practices. Did I tell you that in a little over 1 year my 10x10 unit went up from $112 to $212. That's a whole lot of inflation. But, if you're not in a position to rent a truck, pack up and relocate--you're stuck.

It isn't secure enough. There are only a couple of cameras outside that monitors several buildings…read moreat once. Therefore it's easy not to get detailed images if you know where the cameras are. There are no cameras inside the buildings. There are no security codes to the buildings so if you're able to get in the complex, you have access to all units. My unit was broken into. I had brand new never used camping gear kept in large duffle bags that was stolen.

From the owner: Welcome to Pacific Self Storage - Bellingham, Washington. For over 25 years, we've been the…read morepreferred storage facility in the city and surrounding communities. We have a history of providing secure storage units at affordable rates. Choose from either drive-up access storage units, or our indoor heated storage units, which provides extra protection for your belongings and warmth for you! See our storage unit sizes and reserve for free online.

Great facility and great people. The only negative reviews come from people who shouldn't be…read moreanyone's customer. Seriously, you drive an hour and a half to pick up a free move-in truck?!?! Storage facilities offer free move-in trucks for local rentals...thanks to jerks that take advantage it's no wonder I no longer have the option of using Cordata's truck since they no longer offer one because jerk's YELP away at their disappointment...just like whining about month-to-month rental terms that could be strictly ebforced but Cordata generously ignores. Not only have I received pro-rated rental refunds (which no one is entitled to under the lease) they have never insisted on collecting the next month after a move-out, even when I didn't give them the required 20 day advance notice. Try that at Brand-X!

I've rented a storage unit here for several years. This is the complete package at a fantastic…read morevalue! Most important to me was security. Owners live on-site, electronic surveillance 24/7, computerized security keypad and gate. All units ( many different sizes) are located on one level...no elevators to wrestle with. Owners are professional, friendly and extremely helpful. After selling my condo and needing storage fast, the move was stress-free. Also free was the moving truck they provided and a lock. The units are temperature-controlled and tall. I was able to stack it full to the ceiling!