Do not go here, I repeat do not go here unless you want to be treated with pure disrespect.... I've…read morenever been late. I paid my storage on time every month which is the 25th went to pay it this month and there was a lien on mine saying I near $160 which is two months I sent them an email showing my receipt that it was paid but went ahead and because I didn't want my belongings taken out of there and sold.... I emailed them a copy of the receipt with no response. I called when they opened this morning. She was extremely rude with an attitude and ended up hanging up on me so I called right back. Another woman answered. She was just as rude to me, said I still owed it even though it shows on my bank statement and the receipt from them themselves, they said they got a notice from the bank so it didn't go through, but that's not what it shows on my end and they are no help. All they did was talk over top of me when I told the second person I talked to that she was extremely rude and that I planned on giving them a bad review she literally" I don't care" she didn't let me talk. Never answered any questions and was just as rude as the first girl if not worse and she's the one that runs it. And from what I know you're not allowed to live in storage units well, the first day I got mine when she was giving me the directions to get to it drive past the privacy fence that's where one of my employees lives with her family.... like what you have people living in a storage unit that you're not even allowed to put food in make it make sense. I think they should be turned in for letting somebody live in the storage unit.

Justin and the staff there are so respectful and caring. This location is just down the street from…read moreme so it makes for easy access and the quality of the storage space itself is top tier. 5/5 will recommend

Mona is the best manager for this place. If you every need to know about a Storage unit Mona can…read morehelp you out. Any question you have she can find the answer for you. I am so greatful for her and the knowledge.

This storage rental place is very clean and has electronic entry. I've never seen or heard any bugs…read moreor mice. And there's no mold or mildew or moisture near my unit. My bill has gone from $43 to $83 a month in just a year though. Seems questionable.

Larry was amazing and was so friendly to work with. We were…read morein a bind after being scammed by a moving company and we needed a storage place that day. Within hours, Larry had one cleaned up and available for us. He was a true life saver. Not only was he professional, he was compassionate about our situation and worked with us even though it was after hours. We cant thank Larry enough. He's one of those people that truly make a difference. Matt and Debbie Murphy

Since Larry has become involved as the storage manager they have been very helpful when needed and…read moreavailable. He always calls back and is very willing to assist on any issue. Scott B.

Greg Hall, owner of Used Kids Records in Columbus Ohio is involved in the theft of everything my…read morebrother and I owned from a Public Storage climate controlled unit in Worthington Ohio. Hall, along with several others, entered the facility without any right or authorization to be there and removed our property from a unit in which I had paid nearly $18.000 in rental fees before selling our property online for thousands of dollars... This is not rumor or heresay. This is information I have located online as well as information we have received from detectives with the Columbus Police department... Be aware, doing business with Public Storage is very risky... I'm including a link to the WSYX 6 news story about the theft that aired before the connection to Greg Hall and Used Kids Records was made... https://abc6onyourside.com/news/local/california-memorabilia-movies-film-prints-music-bride-of-frankenstein-king-kong-psycho-owner-wants-answers-after-vintage-vinyl-heirlooms-stolen-from-worthington-ohio-storage-unit-3-18-2022

l had an excellent experience at Public Storage in Lewis Center, Ohio. The facility is clean,…read morewell-maintained, and secure, which gave me peace of mind knowing my belongings were safe. The staff was incredibly helpful and friendly, guiding me through the rental process and ensuring I got the right size unit for my needs. The location is convenient, and the access hours are flexible, making it easy to visit my unit whenever I needed. Overall, fantastic service and a great storage solution. Highly recommend!

I have received many unpleasant exchanges with this location. I have been demeaned, hung up on, and…read moretreated like filth. Customer service blocked my number after I attempted to file a complaint. The district manager has avoided calling me for a month and a half because according to the location manager, I "yell and scream and cuss them out", so the district manager is "hesitant" to return my call. The company has not fixed their online payment system for over a year now, and has no intentions of fixing it because "it just affects some customers, not all". I specifically chose this location for the location and ease of payment. This has been an absolute nightmare, and the location manager is not able to provide calls with me in my "irate behavior". While I have a stern tone, I don't scream and yell. I left several messages with the district manager, but she is always "on vacation" and can't return my call. So Customer Service has blocked my number, management won't return calls, and no one can provide any leadership information.... but they sure call to hound for late payments! Disgusting service and I will absolutely spread this experience.

Our 20 foot trailer was stolen, in its entirety, July 2022. The rv/trailer storage spots here can…read morebe a bit messy, but the center is also gated with code entry only, so we go figured it was mostly safe. They advertise that access hours are only M-F 9-6, closed Sundays. But according to the office girl, lot access is 24/7. Very frustrating to find out. There is a camera, but it only records the last 7 days. If theft happens prior to that, you're SOL. Police said this is the second theft in the last two months. A report was filed.... But we will certainly NOT be bringing them any more of our business. I suggest you look elsewhere.

Kathy at the Maxtown Rd location was very helpful and knowledgeable. Her customer service skills…read moreare excellent and appreciated. Thank you, Kathy! Thanks, Susan S.

This place will rip you off after just months of renting. My contract was for 10x10 at rate of…read more$76.50 per month. section 2.2 in contract states they can increase rent amount at anytime. But it does not state that they can decrease your promotional discount promise. Starement says original rent price is $153.00, but contract states no such number. my bill after 11months is now $192.00. started at $101 with taxes and insurance. 4 months later it became $145. 6 months after that, $192. Not even a year later, they did not adjust my rent amount, they decreased discount price that did not have an expiration date. Contract loopholes! well I found my own loophole and now I will move my things somewhere that honors their customers and their contracts, then I'm taking action against these crooks!