In all honesty, their customer service is all over the place…read more One person will be great, while the guy filling your tank is not. Prices are quite high, considering. And I don't like being played like an idiot -- Same price to fill a 30cu.ft tank as a 45 cu.ft. tank -- wonder what a 90 cu ft tank would cost? Guy said it is labor you're paying for? What? One guy would rather be on Mars while helping you, and then again you may get a great guy who actually understand your needs and is there to really help, then it's just pricing that is suspect. I'm 62 and was not born yesterday, and the guy will try to BS you? What the hell? All in all, I wish there was another alternative who could fill my 30 cu ft. tank. I own it and don't need a swap out, just a fill. Use either hydrogen or helium.

I had to exchange my tanks Brian helped me he made the process easy with great costumer service.read more

CSR is amazing, and the drivers are good at getting delivers out. They always answer the phones…read morewith a happy voice!

literally the worst. Do not use this company. they completely overcharge and have the worst…read morecustomer service.

This is a sham of a business. If you want to wait on hold for an hour, speak to someone who lives…read morein a far away country, and be given a vague 2 week wait period for delivery, then this is the propane company for you! Out of gas? No worries! You can pay $300 for expedited delivery - unless there's cold weather. Then you're just out of luck and will need to wait the standard 2 weeks. No one speaks English, no one knows how to help you, and there's fees for everything. Several times now, I've waiting around for a delivery, just for them to not show up. It's nearly impossible to get a hold of anyone or get anyone to give you concrete help. Worst customer service. Worst business. Worst experience. Avoid at all costs!

Do not call or use AmeriGas! I called on Feb 14th, giving my name when she answered, and asked…read moretheir price on propane. I was asked if I had previously bought propane from them. I said I didn't remember but if I did, it was over 5 yrs ago. Before she would give me their price she insisted she needed to find my account but then told me my account was closed. I said when was it closed. I asked 3 times but my question was ignored and she kept asking me questions. Several times I said I just want your price on propane. Question ignored. She continued to ask me questions. My address, which I gave. I figured she needed to know if I was in their service area. Then she asked for my phone #, which I gave. When she asked for my email address I hung up on her. Afterwards I remembered calling them 2 yrs ago and was told I had to set up an account first before they would give me their price on propane. I ended up giving my name and address and remember arguing with them about the need to set up an account when I only wanted their price. I ended up hanging up on them. Then I started getting post cards in the mail from them. I received the last one in Dec 2024 offering .25 off per gallon.

The coolest convenient store I've ever been to in my whole entire life. And they literally had…read moreeverything to beer and wine. They do not sell liquor but they do sell tobacco products. They also have snacks all the snacks.

I went to get my propane tank filled because the advertisement led me to believe they provide this…read moreservice. I found out they do not so they should remove this from their description. Wasted trip. They may be good for the beer and wine but haven't tried that yet. I do like the idea of drive through

Always 5 star customer service ! That's why I keep coming back and supporting them …read more Always greeted when walking in and can help you find anything right away . Thanks Jerry and your wonderful team

I want to TRY to avoid big box stars. I bought some stuff here and asked if they could repair the…read morescreen from my patio door. They explained that they were short on staff but the manager was doing screen work. No problem that it might take a couple weeks. After 2 weeks they called "it's ready." The "brush edge" that keeps bugs out was on the WRONG SIDE!" Ok, I'm patient... a little over a week later I returned and picked it up. I was having MAJOR issues mounting the door.... I suddenly realized the "brush" was installed facing the WRONG WAY! I took it into the store and explained to the manager that he installed the brush facing the OUTSIDE Instead of facing inside. "Well, I GUESS I can fix it right now." He said, OBVIOUSLY annoyed. 5 minutes later he came out, handed me the door.... NOT A WORD! Turned around and walked away from me! HE screwed up! With tax I paid $23. I'm sorry to say this particular ACE just lost a new customer!

Worst experience I've ever had at this place. Long story short, I purchased an item that turned out…read moreto be defective. I was told I could exchange it, so I opened the replacement item right there in front of the cashier to make sure it actually worked before leaving the store. I never left the building with the item, and the box was not damaged at all. After realizing the original item actually functioned better than the replacement, I simply asked if I could have the first one back instead. What should have been a simple customer service interaction turned into a loud argument in front of other customers. The store clerk ultimately threw the replacement item on the counter and told me to leave the store. I truly hope the manager reviews the video footage took place (6/5/26 between 10:20-1045 pm) from tonight so they can teach their employees a little professionalism and how to properly handle customer service situations. What makes this even more disappointing is that I've been coming to this store for well over a decade and have always been treated with kindness and respect. The cashier is usually a very friendly guy, which made tonight even more shocking. Instead of being treated like a loyal customer trying to resolve an issue with a defective product, I was treated like I was some kind of problem or inconvenience. Completely unacceptable.reek

Location refuses to sell propane despite a fully stocked propane locker. Handicap people who need…read morehelp at the pump must go elsewhere. Close the store if you don't want to do business.

Horrible service - Horrible Delivery - No Call - prior to delivery - 4 days for all follow up or…read moreservice. Unless there is a leak!! Locked valve due to no one home for delivery?? No follow up to unlock tank valve??

Only giving one star due to being unable to give less. Abysmal customer service. All customer…read moreservice is based overseas with poor English understanding. After 5 phone calls with promises of an account being closed, I am still receiving "past due" balances for a location I no longer own. Could not recommend less.

I love a good old fashioned hardware store with a good selection of merchandise AND, more…read moreimportantly, a staff that knows hardware. Schreiner Ace Hardware checks all the boxes. Great selection of hardware and a very knowledgeable, friendly staff. Unlike the big box stores, the guy (or lady) you talk to here know what you're talking about and where to find what you need. Shopping here was a pleasure.

There are signs posted throughout the store regarding items that are on sale that do not scan…read moreproperly. Upon further review after purchasing the Libman items they left an expired sign up. I spoke with the manager Jeff Lynn and he refused to honor the price and give me the refund required. This has multiple times at this location and they are attempting to overcharge customers on an ongoing basis. Make sure to check your receipts as they are operating under an illegal bait under the Ohio Consumer Sales Practices Act. I have filed a complaint with the state and county.