Do not go here, I repeat do not go here unless you want to be treated with pure disrespect.... I've…read morenever been late. I paid my storage on time every month which is the 25th went to pay it this month and there was a lien on mine saying I near $160 which is two months I sent them an email showing my receipt that it was paid but went ahead and because I didn't want my belongings taken out of there and sold.... I emailed them a copy of the receipt with no response. I called when they opened this morning. She was extremely rude with an attitude and ended up hanging up on me so I called right back. Another woman answered. She was just as rude to me, said I still owed it even though it shows on my bank statement and the receipt from them themselves, they said they got a notice from the bank so it didn't go through, but that's not what it shows on my end and they are no help. All they did was talk over top of me when I told the second person I talked to that she was extremely rude and that I planned on giving them a bad review she literally" I don't care" she didn't let me talk. Never answered any questions and was just as rude as the first girl if not worse and she's the one that runs it. And from what I know you're not allowed to live in storage units well, the first day I got mine when she was giving me the directions to get to it drive past the privacy fence that's where one of my employees lives with her family.... like what you have people living in a storage unit that you're not even allowed to put food in make it make sense. I think they should be turned in for letting somebody live in the storage unit.

Justin and the staff there are so respectful and caring. This location is just down the street from…read moreme so it makes for easy access and the quality of the storage space itself is top tier. 5/5 will recommend

Don't rent these units unless you want your unit broken into and your stuff stolen.......... Oh…read more... and the management refuse to help, return calls to the police or turn over the video surveillance from the 5 cameras they have even when your stuff is stolen in front of a camera that is 20 feet away. RED FLAGS!!!!!! Vehicles parked behind the gate, almost daily, with people sitting in them for hours at a time. Maybe he is involved ???? Rent at your own risk!!!!

From the owner: 100% online: move-in in minutes! Our brand new secure…read morefacility offers multiple-size units for your storage needs.

The staff is very professional, very nice. 11/10 would recommend. The facilities are very clean and…read morekept up. There were multiple, massive storms that rolled through and no damage to any of our personal effects. I'm not easily impressed but this location is impressive. I just want again to reiterate how just great the staff is.

From the owner: Prestige Storage - New Albany is Franklin County's local self-storage facility. We provide…read moreaffordable self-storage units with a personal touch for our neighbors. Are you a fishing enthusiast, waterfall chaser, or a passionate traveler who owns an RV or boat with no space to park it? Prestige Storage - New Albany has both covered and uncovered parking in a strategic location on Johnstown Road-- making us the ideal starting point for your next adventure. We also have small, medium, and large storage units to meet all your residential storage needs whether you're downsizing, moving, remodeling, or just need extra space.