I usually dread the whole moving process, but CubeSmart in San Marcos on Montiel Road totally packed it out of the park! From the moment my son and I walked through the door, we were treated like well. Kim and Krista greeted us with the biggest, warmest smiles, and their incredible energy instantly turned a boring moving day into a fantastic experience. My son and I felt so welcomed and taken care of right from the start. They really helped box up all the moving day emotions. Kim and Krista are an absolute dream team--their customer service is un-containable, and they truly go above and beyond to make sure you have a first-class experience. They helped us find the perfect unit, and their kindness made a world of difference to both me and my boy. If you are looking for a place that is secure, clean, and run by people who seem to genuinely care, look no further. Kim and Krista will make sure your storage experience is stored with kindness and care! read more

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16 February, 2026 3:17 pm: The person I spoke with that doesn't let you speak is named Jim and claims to be the manager. Yet he is unable to waive unlawful fees. Initially, he said for me to go online and enter my debit card information and he would waive the fee on his end. Then he suddenly changed his mind. Since it was a rainy day and the streets are flooded, I asked him for the one time courtesy of waiving the $3.94 fee that the website charges. He gave me conflicting information but ultimately refused. I told him I would file a complaint with the attorney general's office because it is unlawful to charge hidden fees that are undisclosed on the rental agreement and I also notified him that I would post this information on yelp. He said thank you. It is fascinating and shocking that Jim, the manager would rather have an investigation opened with the attorney general, bad publicity and lose customers than waive a small fee of less than $4 on a rainy day with flooded roads. This says a lot about him and his company. They don't care about their customers, they care about 4 dollars more. The attorney general has been notified and I would suggest customers look elsewhere for their storage needs. I have been renting storage units since 2008 and I have never had this egregious of an experience. Every other company I have dealt with cares about their customers and wouldn't ask someone to drive through flooded streets in a rainstorm in order to pay their bill. This egregious behavior is unacceptable. Look elsewhere. 11:59 am: There is a fee to pay my bill online that was not disclosed in the rental agreement. And they're going to make me drive in the rain all the way to their location at 2 pm in order to avoid it! The gentleman wouldn't even let me finish my sentence. Every time I start speaking he immediately interrupts me so I am not able to ask if I have to do this every month or how exactly to avoid these undisclosed fees. Then he just said thank you and hung up as I was trying to ask his name. This is why you should let people speak. If you don't, then it just causes confusion and your customers questions don't get answered. It's bad for your own company. Also, rather than telling me to be there at 2 pm, he should have told me what time they close and let me choose what time to visit them. He treated me like I was his employee. read more

Great clean storage facility. They are very helpful with dollies Thank you Santiago and Jim for all your help.

We were long-term customers. The place was always clean and safe. No one ever broke into our unit. However, they raised the rate every 6 months. We started out at $135 a month. And it was up to over $301 a month for a 5'x10'unit. read more

After researching several locations in Esco and San Marcos, I had a short list. Kim gave me a tour of the facility and made it an easy decision. Her demeanor is very pleasing. Their place is clean, safe, secure and well lit. Thanks to Krista and Jim for finalizing my rental contracts. They were very courteous, professional and understanding with my concerns and questions all within fast email communications. As I am disabled, they even offered their office chairs to me. Their app (android version 2.9.8) is a winner as it outlines all of the details about both of my units AND it opens the gate automatically when you are close to the facility. I highly recommend this location! Two thumbs way up! read more

Predatory. I now pay TRIPLE what I've moved in for, 2yrs later. It's redicoulos. I'm unfortunately far away, and don't have easy access to it. For all I know, its been burglarized, and they will just take my money each month, increase the rent every few months, and never tell me shit, about anything. I wanted to move out a yr ago. But local places are just as bad price wise, as this one is. Their deals are to get you to choose them over other options. Where they quickly then hold you hostage. They prey on those who can't easily move their belongings when it inconveniences them because of the constant price hikes. They do not have a maximum cap. So my small 5x5 can cost as much if not more than a unit 3 times its size. It's disgusting how greedy and predatory this place is. read more

Management is only interested in collecting your money and ripping you off.... Make sure you time your departure. They won't refund your money if you leave early... They will charge you for the full month, even if you leave one day after your payment date... Just write these suckers off your list of storage units to park your stuff.... They SUCK !!!! read more

I have used CubeSmart for many years and I have seen such a decline in their policies and customer service. The Management at this location is the absolute rudest person I have ever seen working at a storage facility. I am going to be bring a lawsuit against CubeSmart for their actions and especially because of their management at this location. DONT PLACE YOUR ITEMS AT THIS BUSINESS, THEY DONT CARE ABOUT YOU OR YOUR ITEMS. read more

I'm new renting this unit. But someone put double padlock. black and red. Now I can't open. And I don't want to break a padlock to get damage this storage locker unit read more

CubeSmart Self Storage - Padlock - Self Storage Near Me - Escondido, California

I was at the Cubesmart self storage at 1531 Montiel Rd Escondido, Ca 92026 facility on May 29, 2024 and was very impressed with the professionalism and excellent customer service District Manager Frankie and the staff Christa and Jim provided me!!! The store was absolutely clean and beautiful!! All my answer and concerns was addressed in a professional and timely manner and would definitely recommend my family and friends to do business with your company!!! Great teamwork!! Sincerely, William Harnage read more

I had an urgent need for a storage unit and these folks were amazing! The young lady with the red hair has quite possibly the best customer service I've ever experienced. They had me on my way in minutes, and that is after completely walking me through the process. She even reserved an extra unit for me, which I ended up needing, and remembered my name when I came back the next day. Top notch. This is my third CubeSmart unit I am renting, and their app makes my management of them seamless. Five stars! read more

I've been storing my stuff here now for a few years. The prices keep going up! Every year it goes up $20 or so a MONTH! I'm paying over $160 a month now for one unit. They will charge you at a "Great Price" but then screw you over once that "deal" ends. They encourage you to pay online, yet they charge a "convince fee". That fee actually just went up. It was $1.95 now it's at $2.56! For what!?! To run a debit card through!? I'm moving storage units soon. This place is a money pit. It's cheaper to get a whole new unit. They offer nothing for loyal long term customers. read more

This location has always been one of my favorite storage places to do business with. Staff has always been great, friendly and helpful. Just recently had the pleasure of dealing with Krista. She was friendly, efficient and very helpful. Hope to do business with this location again. read more

I wish you could put negative stars on here. Over priced for the service they provide. The managers for the rancheros location are at this one. The rancheros location is a dump. When I got my things out they are molded... I'm sure this one is a dump too. If I'm going to pay you $165+ a month for a tiny storage unit my things should be taken care of. This is my unit now and a piece for furniture just to give y'all a glimpse and this is a tiny unit. read more

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They have NO loyalty to long term customers. They change your rate drastically and now I pay more than the current rate without any discounts. It is cheaper to rent a new unit than the one I've had for 4+ years. read more

This storage facility is very clean. My boyfriend compared prices within the area and picked this one because of the price and the short drive. Besides the fact the the people he contacted was polite and answered all of his questions. When we arrived the associate showed us the unit and told us that we could sign up right now and it would take less than 10 minutes. Thank you! read more

Wendy Wendy is awesome she help me out so much during my move. Cube Smart is very clean, safe, and friendly place to store your items. Highly recommend! read more

Have stored here a few times in the past and the facility had always been clean, the staff has been really helpful and their rates usually beat out other facilities in town. This time I was helped by Krista and she was super friendly. She made it quick and painless to get a unit set up and helped supply us with dollies, and let us have gate access early to get our trailer we were hauling out of the way of the entrance. 100% recommend this facility because of their awesome service. read more

Dishonest and non responsive, I checked out mid November and am owed $146. Corporate doesn't responsible. I am getting run around. Unprofessional and dishonest. Would give zero as 1 is too high. read more

Dishonest and unethical company. Over time contracted for three units, no problem till last. Checked out early and was due $146 refund. Well that was in November 2021. Corporate approved Dec. 8 and supposedly mail December 20th. Have not received check. Local office says email to corporate, they will contact me. Well, they haven't. If I could rate a zero or negative, I would. Dishonest and misleading company. read more

Cheats... I was planning to move into another storage facility but at the last minute stopped by here, lured in by several huge yellow banners stating Buy One Month get One Free. I've seen this deal at other places and it seems to be a common marking ploy for Storage companies. Okay, I go in to tour the place.. U-Store-It looked okay, it was acceptable. I purchased the rental lock and locked up my unit. So I'm filling out the paper work and I get the amount due or my first month. No discount?! I asked the guy about it and he said "You have to book an appointment through the Internet to get the discount" HUH?? You have HUGE friken banners stating Buy one Get one free. Nothing about going through the Internet to get that deal. He says to call corporate after I finish signing the paperwork and they'll fix it. I was deep in it at this point, and I thought no problem I'll call corporate and they'll make it right. - I moved in that day. Afterward I called Corporate. The representative was nice, saying there must have been a mistake, but I had to work with the Escondido owner to fix the situation. They couldn't do anything but help contact the owner at the Escondido Office. She tried calling the owner..no answer. She sent an email, no answer... After going back and forth with corporate the rep said I would need to get the contract canceled, then do a new one.. Of course, when *I* call the Escondido U-Store-It, nobody answers the phone or returns messages. In the end I never got anything resolved with these guys. Just that I had to go through the Internet to get the deal. At a minimum it's deceptive advertising. - Rule of thumb. Always be prepared to walk away from a deal no matter how much it may inconvenience you. read more

Best storage facility in north county! I've been a customer at cube smart for the past 10 months and they continue to provide me with the best service possible! I own a small business and I store all my excess stock there. About once every 3 months I shop around to make sure I am getting the best deal possible and cube smart continues to beat the competition! Doesn't matter who you deal with, Alfonso, Brandi & Christian are always 100% accommodating! I highly recommend this facility! read more

Beyond stoked on CubeSmart in Escondido! I just recently pulled all my stuff out of my unit - I know why would I write a review if I just left? Well I occupied that space for 5+ years, thats why. For over 5 years the staff was consistent, so I always knew who I was working with and they were helpful and kind with every interaction. Whether it be on the phone or face to face, I cant remember a time I walked away frustrated. If you are looking for a storage unit in San Diego county, this place is ACES. Moving and storage can be a frustrating experience and the people here keep you relaxed with their friendly attitudes and exceptional customer service. Units are clean and property is kept up well also. Its the full package when it comes to a storage facility. I might find a couple things to store just so I can keep going back. read more

What a great service from the team there. They were superb, friendly, courteous and professional. I highly recommend them. read more

Hands down, the best storage unit I have ever been to. The general manager, Christian, was very nice and very professional. The office is clean, bright, and includes free coffee and wifi! They have a moving truck onsite that you can use. Although I suggest checking their calendar first to see when it's available. And they advertised a cheaper price if you reserved online, but the general manager was able to go ahead and do it for me while I was in the office. If you're looking for friendly, clean, and professional...this is the place for you! read more

This is the absolute worst storage facility I have ever used. It is dark and dank. I would give this place negative stars if I could. I will never, ever, use a cube smart facility again. I advise anyone considering it to look elsewhere. read more

This place has great big units and even in the dead of summer, the inner upstairs units don't get that hot. I wanted to go with the climate control units but after walking into this one and seeing the size of the units, I was sold. They offer great military discounts and the storage units have double accesses which is super helpful if you want to do both sides or have large items on one side. The only problem is that there are no lights inside so you need to bring your own or turn the timer knobs so that the hallway lights illuminate. I like the timers though since it prevents people from just leaving unnecessary lights on. The elevators are large and there is a ton of room for loading large items. The whole complex is gated and you need a code just to get into the gate so all in all, it has a pretty secure feeling. read more

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Never thought I'd write a review for a storage facility but these guys earn it every time I visit. Christian, Alfonso and Brandi continually exceed any expectations I might have, are always very helpful and have great attitudes to boot. Their pricing beats local competitors, the facility and the office are clean and attractive and the free truck is a great perk, too. Great job, you guys! Highly recommend, an easy 5 stars. read more

I really enjoyed their friendly attribute toward the customer. Brandon, the manager, also tried his best to give us a good offer. It was clear that he did his best to help us do the moving process easier. He helped us find a better suitable unit, although we were going for a more expensive yet less useful, he did his best so we could find the necessary facilities and he was friendly! All that you need to have a good storage unit! read more

Do NOT do business at this location... Water Main break a few weeks ago flooded our unit.... their insurance company will NOT reimburse us for close to $2,000 in damage... all Cube Smart will do is give us one month of free rent!!! So make sure you carry your own insurance before you work with this company.... very unprofessional read more

Christian was great and So is Cubesmart. Christian was friendly and patient with our family. When we first got there the free moving truck wasn't available, but he figured out to let us use it for a few hours which is all we needed. Christian and Cubesmart helped us out so much with our move! Thank you! read more

This was my first experience renting a storage unit, during a very trying time in my life. Worst experience. I had to sign an agreement and pay up front for a unit that I never got to check out beforehand. What a nightmare. On move in day, I get to my unit and realize right off the bat that I am going to have issues getting some of my furniture thru the opening. Then upon opening the door, I find the unit is FILTHY, with rodent droppings scattered throughout. I called the office and no answer then I'm directed to Customer Service. The rep was very apologetic and told me she would place an emergency call to the manager who would call me back in 15 minutes. Never got a call. I had to handle this matter. I almost ruined some of my furniture trying to get it thru the opening. I would not have rented this unit had I seen it beforehand. read more

Yeah, they were adjusting for higher costs every month. Facility not very well run. Will never use this facility again

i looked around for the best deal around, i looked at about 30 places within 10 miles of my house before i went with U-store it. price wise on a per month basis it was a little less than competitors. they were very accommodating, great service. you get the first 50 miles free on the truck, and honestly keep it local, the truck is a moving truck, we had no ramp on it. we had to move in on a sunday and although they close at 3pm(gates stay open until 10pm) they let us keep unloading the truck. not only did i receive the internet discount i asked for, and my first month free, they were offering a two month free discount if you book a smaller space, and he extended it to my unit without sweating anything. their circular locks are well priced and more secure. it's an easy to get to location, and very safe. i've never had a better experience from a storage place (i've been using storage places since 2004, going to 5 different storage places) Pros: great service, pricing, location and sizes. Cons: if you're going more than 30 miles on the truck, get a different truck. it's fine for a dozen miles or so, but it's about 8'X12' and it has poor visibility. plus under 50 miles, all your paying for is gas, and that's nice and cheap for a local moving truck! read more

Amazing friendly, helpful staff, clean location, secure locks, great pricing AND you can rent their truck to move your stuff!?! I have been using another storage company for the past 16 years, and am THRILLED to have found CubeSmart! read more

Nothing like Storage Wars haha. I think some people run their business in here but shhhhhh dont tell.

Such an accommodating facility. Fantastic customer service and nice units. Reasonable price for size. Very happy with my choice. Even can rent there moving truck for the first time for free!! That's amazing. Highly recommend them. read more

This place is great! Elise, Christian and the whole crew are very helpful and go the extra mile to take care of you. They called me when they noticed I had put my lock on wrong. They were very helpful with me needing to change units. When we vacated, it was very smooth and they helped us financially. I would absolutely recommend this place to anyone! read more

Great place for storage. Not only is the facility clean, they have great customer service. We stored there for close to 4 years and every time we came by they were helpful with carts, equipment and account info. I wish more businesses had the great attitude all their employees have. Highly recommend them to anyone looking for a safe and clean place for storage. read more

To start , cube smart storage is a very neat and clean facility. It immediately feels professional and well maintained. I called several storage facilities and everyone seemed annoyed to hear from me. Cube smart stood out. Very upbeat and helpful customer service. It got even better when I arrived at the facility. The manager Jeff was very helpful and got me in and out quicker than I could imagine. As weird as it sounds I really enjoyed my time there. Jeff was fun to talk to and made my experience all the better. I don't write reviews much but I was compelled to say something about my great experience, thanks Jeff and cube smart! read more