1. CubeSmart Self Storage

    1. CubeSmart Self Storage

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    Gurnee, IL

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    CubeSmart Self Storage

    3.3 (3 reviews)
    Open 9:30 am - 6:00 pm

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    11 years ago

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    3 years ago

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    Extra Space Storage - Office

    Extra Space Storage

    (35 reviews)

    I have nothing but good things to say about Extra Space Storage in Highland Park. They have a…read morevariety of storage options at different sizes and price points. I've been a customer for about 8 years and have always found the personnel to be accommodating to my changing needs. I've had the pleasure of working with current manager Kathleen Grant for a while and she goes above and beyond to ensure I get the right space I need. She even informed me that I qualified for a senior discount, which I appreciated. I'll say one more thing. I use another local storage facility for vehicle storage. The facility itself and the staff is not up the same standard as Extra Space.

    ***Rodent Infestation*** DO NOT USE THIS STORAGE FACILITY if…read moreyou don't want your personal items to be chewed up, pooped and peed on and used as a rodent playground. And my unit was on the second floor, so you know they are all over. This place is infested and when I moved out and found the infestation, I called the office and spoke to two people (one was a manager) who were both completely unapologetic and indifferent. Moral of the story is that they know there are rodents and don't care. It is clear they have done nothing to control the problem as no evidence of rodent exclusion and reduction was seen on the grounds. They also closed the one large loading dock to get more storage units in and now a moving truck can't even pull in to unload. This took way longer to move, plus the time it took to clean and disinfect my belongings and had to pitch some stuff as well. I guess they don't care if they inconvenience their customers as long as they can get the maximum rent - which by the way increases almost every month. Plenty of other newer and less gross storage places around. See pics. Edit: "Emily" the Business Manager posted a number to call to get help with this matter. The number so to the front office, where they never pick up the phone and a manager is not present. I called this morning and spoke to two separate people. They don't care and won't help with this situation. Her response is laughable, honestly. It was unit #745 - they have my contact info if they want to help make this right.

    The Labor Guys - Moving is what we do

    The Labor Guys

    (12 reviews)

    Chuck and Sean and the rest of the crew from Labor Guys were great. I called around to every moving…read morecompany in the area to have an extremely heavy and large marble table moved from a second floor condo to my first floor ranch across town. Everyone quoted me incredibly ridiculous rates to move this one item. Granted I knew the job needed 4 strong guys to move it but upwards of $1k I was quoted. Nope. Considering I was paying less than 1/4 of that price to buy the actual table from someone. From the get go, they answered their phones(several companies on yelp did not) and quoted very very reasonable rates and were friendly to work with. There was quite a bit of back and forth with the scheduling to do the move but I blame that on the holidays being the same week. Once we finally set the day for the move, the 4 guys including the owner showed up in the moving truck ready to go. They moved the top and base of the table in no time flat but were extra careful not to do any damage to the table or the surrounding walls or area they were moving it from and to. They were observant of any defects or damage already on the table and actually pointed out a corner of the base of the table was chipped off and had been glued on but came off when they went to pick up the table. No big deal but great they pointed it out before they moved it. I give them great credit for hauling that heavy table and the base down 20 inside steps going down from second floor and then another 15 outdoor steps going down. Not an easy task but they executed it well. They made sure to wrap the table top and base up and secure it properly in the truck for transport. When we arrived at my house, they were just as careful bringing in the base and making sure it was where I wanted it and then bringing in the table top. They were friendly and cool and actually ended up knowing my friend who had met me at my house to help just in case. They knew each other from high school. Small world. Anyways, the price was exactly what was quoted no games about time or mileage or anything like the other companies. And I ended up tipping them on top of it because I was so pleased with them. Highly recommend booking the labor guys if you need to have items especially heavy items moved. A++

    Unreliable. They were supposed to be here at 9 to move my father in law into his assisted living…read morefacility. They never showed up or bothered to call. Their number goes straight to voice-mail. A complete waist of time.

    Spark Moving - Smashed crates (about 15 looked like this or worse)

    Spark Moving

    (56 reviews)

    So after I wrote the review I found some large items were ruined and broken. I went thru months of…read moreback and forth emails with their warranty department and never got reimbursed for any of my items. I'm also missing several boxes and some China.

    The saga continues... The following is an email I sent to Spark Moving this evening and CC'd my…read morebroker and support at MovingClaims.Net. I also forwarded this email to the FMCSA where I've already filed a formal complaint. I want Spark to work with us to get the insurance claim filed/settled. To date they have been unresponsive to my broker and MovingClaims. 5/6/19 To whom it may concern (Spark Moving), I am writing to personally address your company about my recent claim with MovingClaims.net and I'm asking your company to be timely and responsive through this process so we can come up with a resolution sooner rather than later. Missing items: 55in Westinghouse TV Kitchen box: Mr. Coffee coffee maker, 3 Yeti 20oz travel mugs, 1 Arctic 20oz travel mug. I had to send back items on 2 occasions during the delivery because the driver tried giving me items that weren't mine. I'm assuming that's where my TV and missing kitchen box went. Damaged items: Broken sectional couch frame and torn fabric (underside), torn fabric headboard, Sanyo WiFi ready blue ray player broken, some bowls broken, glasses cracked/broken. And kitchen table top cracked and scratched (clearly dropped). *I have pictures of all of these damages. Unfulfilled paid work/Other: Your delivery driver (one worker) dropped my items and did not reassemble any of the furniture. A new local acquaintance I met here helped your driver unload the truck. There were also several delivery delays causing me to miss or rearrange work. Hopefully we can resolve this through movingclaims.net and further legal action will not be required. Thank you in advance for your cooperation. Ashley M. McDonough, MBA 5/10/19 I am having an impossible time getting Spark to reply to emails so we can move forward with my claim. I've asked multiple times for them to provide me with the required documentation and they are flat out being non-responsive. The broker who has been semi-useful up to this point is no longer being useful either. DO NOT USE GOLD STANDARD RELOCATION. Now that the move is done they have quit on their responsibilities to help me with things like claims. Furthermore they did zero vetting on this joke of a company (Spark Moving). Spark HAD a Facebook page but had since deleted since so many people fucked out by then we're communicating and organizing to file a class action lawsuit. Do not use this company. If you were one of the people talking on Facebook and want to organize a lawsuit let's exchange emails and move forward. I'm attaching the email I've sent multiple times requesting docume

    CubeSmart Self Storage - selfstorage - Updated September 2026

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