I reserved a 10 foot truck this past weekend to move all our stuff about a mile down the road, and…read morehere are some of my thoughts about U-haul: -I did almost everything on the app, including reserving a truck. It was very easy to use. -Overall, the customer service was good. They were friendly and communication was good. -Pickup and drop off (during business hours) was simple and easy--seamless. -10' truck was perfect for us, big enough for a larger couch, but easy to drive and maneuver in traffic. -Don't forget to include .99 cents per mile into your budget! -Ended up costing us less than $100, (including mileage) to use the truck in town Saturday and Sunday, w/dolly. I would highly recommend!

Couldn't be happier with this place. Everyone that works here has a great attitude & are very…read moreaccommodating. Excellent value. Rented a van to move my son to downtown Chicago. Clean & dependable vehicle. Highly recommend this store. Two thumbs up.

Absolutely fantastic service. Yesterday, my minivan decided to stop working on the highway right…read morebefore getting to Great America. My husband fortunately was able to move it out of the ticket booth line. Needing towing or roadside assistance on a Sunday is a truly impossible feat. This wasn't my first rodeo with not having towing/roadside help available on Sunday. Thankfully, Q Roadside picked up right when I called, told me how many batteries, etc. he had available and got in touch with my husband immediately. Thankfully, our minivan was towed and is now being worked on. To add to the cars just want to break down party, my husband's car was sitting in our garage not starting up. We informed Q Roadside of this. In addition to helping us with our minivan, he jumped my husband's car, monitored it, and even offered to come back if it didn't start again after the jump. Truly exceptional service on a Sunday (when our suburban fleet of vehicles like to break down)! I will call on Q Roadside again in a heartbeat if we're ever stuck in this situation again. He was fast, knowledgeable, and super helpful.

This company was on time and ready to dolve the issue. What a great guy, knew exactly what to do to…read moreget me rolling. A great value. Nothing is worse than a road side breakdown. A big thank you.

I recently rented a truck from them for my Chicago-Arlington Heights move, having found them…read morethrough Penske's truck rental options. I did a lot of research to find the best value given the time and distance I needed the truck. When I called to clarify something, they were extremely friendly and helpful on the phone, and even offered a better price than listed on Penske's site. When I arrived to rent the truck, they were very welcoming and helpful, even allowing us to pick it up a couple hours early at no extra charge. No line, no waiting. The truck was clean and in good condition and they talked me through the various rental paperwork. I dropped off the truck in the evening and called a week later to stop by and pick up the final receipt. I assumed they'd be a little unhappy about having to dig out the receipt, but the guy on the phone seemed genuinely happy to help! When I picked up the final paperwork, the charges were clearly spelled out and there were no surprises. Moving yourself is a REALLY stressful process and these guys make the process hassle-free. I've used Uhaul numerous times before and regret it every time--long lines, small print with some hidden cost, and grouchy & overworked staff (and customers). Highly recommended.

The staff are efficient and nice, check in/out is super fast, and they've got the cheapest prices…read morein town. :) $20 for a half day + less than $0.80/mile is fantastic! I used them for my Schaumburg-Arlington Heights move and kept it under $50 TOTAL for 8am-3pm with a 10' truck. There was no waiting whatsoever and the truck was clean and ready to go. I don't know how picky they are, but I'd just make sure that you have all the current scratches/dings marked on the check-out sheet. They were pretty good about it, but I always double check because I don't feel like paying for scratch I didn't make, at Noffs or anywhere else. :) *You have to return the truck on Full. They give it to you on Full, but only AT THE FULL LINE. If you just let the gas fill all the way up at the pump, you will be paying for like 3+ extra gallons because it will go BEYOND the Full line. Just a little fyi for those of you trying to move fast and cheap! :) Overall service was great, quick, and clean. I am actually going to use them again because I need to move some couches. Highly recommend!

Writing this review about 3 months later than intended, but I had to make sure I gave this location…read moreits recognition. I was moving and things were time sensitive. I arrived at this location right as they opened. There was no one at the front desk and I went outside, saw an employee, but didn't say anything. I waited a bit and got frustrated, and began making an A$$ of myself, getting loud, shouting "HELLO???" like a clown. Right as I did that, the employee I saw earlier (a man with a mullet), came in and addressed me. He could have met me at my own level but instead chose to stay calm and collected, and began to help me. He also explained that he was dealing with a large order gone wrong outside, and that he was the only employee on shift at the moment (not his fault, of course). We then discovered that I had actually booked at the WRONG location online. I panicked and thought I would have to drive across town to get my truck, which would of set me back considerably, in terms of time. He assured me they can make it work, and he got me the exact truck I needed and adjusted my order details. Everything ended up going very smoothly. Thank you to that guy with the cool mullet, and thank you to the team at this location.

Stopped by U-Haul today, here are some thoughts:…read more -Two guys on duty who were very helpful and efficient. -They have every possible tool and accessory you can think of for moving. -I picked up a cardboard box with styrofoam for moving my tv. -They also refill propane tanks. Recommended.

This location is impressively unprofessional. I called in because I made a reservation through…read moreComEd that was also just hilariously wrong and I wanted to fix the information. I told them that I needed the truck later in the afternoon because I work until 4pm 30 minutes away. Then from my understanding, rentals are for 24 hours, so my reservation time would be from 5pm one day to 5pm the next. The person on the phone basically told me that because the workers would be out the door at closing time on the dot, he was setting my return time to 12pm to make sure there is enough time for the workers to finish closing it out before the end of their work day because on Saturdays they close at 3. As if their desire to run out of the door right at closing time should make me get less time than what I am paying for. When I told him that I would like the full time, his response was "uhhh. I'm just going to keep it at 12 and you should be fine." I promptly called Penske's general number and created a new reservation at a different location. The person I talked to on that line stated that that was unprofessional and should never have happened when I explained the situation. I recommend everyone else do the same. Don't give your business to this location that obviously could care less about their customers and more about what is convenient for themselves.

From the owner: Save Up To 20% When You Reserve Online Today!…read more Free unlimited miles on one-way rentals and savings with our moving supplies. We offer clean, newer trucks, professional assistance and guaranteed reservations for your moving or business needs.

Let me start by saying if I could give zero stars here, I would…read more I contacted this company about a move, indicating that I was moving from a 2nd floor 1 bedroom with approximately 1700 lbs worth of stuff to a 1st floor apartment about half a mile away. They sent me an estimate for $402 that included 3 movers at $115/hr as well as a $57.50 truck rental. Because I didn't have that much stuff we estimated that, all told, it would take about 3 hours. Everything seemed fine, so I e-signed the estimate and arranged for a move window between 11am and 1pm. The first red flag was when they told me they didn't take credit cards--only cash or check. In 2019 that's a little suspect, and who even has a check book anymore, but they came recommended to me, so I pulled out $500 cash just incase the move went over a little. On the day of the move 4 guys arrived, and the leader informed me it was now a fee of $145/hr, plus a higher fee for the truck. Then he looked at my apartment and told me that all of my stuff would take 4-6 hrs to move. All told, on the spot he told me the move would be at least $800 and that if I don't have the cash to cover it, they would only move an estimated $500 worth of my stuff. It was the last day of the month and I had to be out, so I started panicking. I told him I didn't have $800 to spend on this move and that all of this wasn't in the agreement I e-signed. He told me I could always Chase pay him the difference. And that's when I knew this guy was trying to run a scam. I called his boss who kept telling me that 4 guys were better than 3 and it would take less time. He absolutely would not listen to me when kept saying this was not what we scoped for nor was it what I had signed on for. He assured me that the movers would move my things and we could work out the difference later if it went over. During the move out the lead guy lectured me on how much stuff I have and told me my TV table was cheap and I should buy a nicer one. And even though my landlord required all moving to be done out the back of the building, he didn't like how far the walk was, so he informed me he'd be using the front door. Two things: First of all, I don't have a lot of stuff. I'm not a minimalist, but I'm def not a hoarder either. It was a normal (and clean) 1 bedroom apartment. Second I like my TV table, but yeah, it was cheap because I like saving money. But that is beside the point. In the end, we didn't go over on cost, because like I said, I really didn't have that much stuff. The whole process took just over two hours. On the other hand, the movers didn't move all of my things. They refused to take my computer and some boxes that had my cleaning supplies in them. The guy said he might break the computer and didn't want to be responsible for it, and that the cleaning supplies were liquid and he didn't want to deal with them. I ended up having to make two additional Uber trips to get the remaining items to my new place. One last thing about this whole miserable experience--one of the movers took a massive shit in my new bathroom and the apartment smelled like it for about an hour after the fact, despite the opening of windows. I will not be using these people again.

Choosing to move with Olympia is choosing to lose money. Here is my experience…read more I moved from Schaumburg to Portland. I had a one bedroom in Schaumburg and was having them move that west. They gave me a flat rate, since I chose to use there storage as well prior to my move, at 1,700. When the movers arrived to my house the movers seemed to work quick and efficiently. However, when they got to my bed frame they took it apart, loaded it on the truck, then proceeded to tell me that it would be over $500 extra because when I said 'bed' on the phone that did not also cover my 'bed frame'. I just can't believe with all this other furniture I'd listed they really thought I was sleeping on a mattress on the floor? Of coarse I paid for this move in full, in the beginning, so I had to come out of pocket right then and there over $500 more extra, for my bed frame that they didn't even ask me about. Time went by I moved and they ended up arriving almost a week late with so many broken items. When they came to pack my one bedroom apartment, they came with 4 or 5 men. When they arrived to my five bedroom house in Oregon, they had two. The process took forever and I have multiple missing boxes, a broken chaise, a broken tv, my table is entirely scratched, I had two broken lamps delivered, and they even lost screws for my bed frame, leaving two shelves out of the headboard. On top of all this, being that I lived in Oregon the drivers thought it would be appropriate to ask if they could buy a joint from me. Let me tell you that nobody in this company deserves to put there feet up to smoke a joint. Terrible service, unprofessional, so many broken items, totally disappointed in this company. Would NOT recommend. *****UPDATE - The check I received for how many days they were late BOUNCED!

The guys at Move-tastic are awesome. My wife & I were moving our son into his new apartment in…read moreAsbury Plaza. Kenny & Jose were so kind to volunteer their services to assist us (at no charge) and moved my son's Queen Mattress from the U-Haul up to the 27th floor. They had arrived early to work on another job and noticed we might need a helping hand. It was wonderful to meet such friendly and polite guys. I had to force them to accept my small tip $ of appreciation. Thank you very much Kenny, Jose as well as their boss Harry.

I cannot definitively say Movetastic was responsible, but the timing and circumstances surrounding…read morethe theft of over $12,000 worth of belongings from our storage unit raise serious concerns for us personally. Combined with the lack of accountability and overall experience, we no longer feel comfortable recommending them. At minimum, this experience highlighted how important trust, chain of custody, and security are during a move, and unfortunately we were left feeling deeply uneasy afterward.

Prompt return on phone calls. Very professional work done in my home. Pricing is competitive.read more

Ryan was great! He clearly explained what the issue was with our fireplace, fixed it very quickly…read moreand we had great confidence he did it right. We appreciated his clear dedication to repairing it correctly instead of being a parts changer. Thank you!