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    CubeSmart Self Storage

    5.0 (1 review)
    Closed 9:30 am - 6:00 pm

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    8 years ago

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    Storage Pros

    Storage Pros

    (1 review)

    Called the phone number on the website to get information on prices and units available. I ended up…read morereserving a 5x10 unit and received a confirmation email stating the following: Unit Details 5 X 10 Can unload & load at storage unit,Standard Self Storage Space Quoted Rate: $61.00/mo. Special: 50% Off First Month Move-In Date 7/4/2014 The following day, I went to the location to complete my signup with a coupon I got from their website which was for 50% off the first 2 months thinking that they would honor that. However, when I got there to sign up I was told that they would not honor the coupon for the 2 months at 50% off for the 5x10 unit. Furthermore, they would not honor the 50% off the first month since they had only 3 5x10 units available (what does that even mean?). Also, I was told there would be an administrative fee of $20 which the call center told me there was no fee to sign up other than the first month rental and something about insurance requirements. So basically, this company tried the age old bait and switch. Gave me a reservation with a solid confirmation in an email stating the quoted rate and the special (see above) with no mention of an administrative fee or insurance requirements, then when I got there, I was told that the reservation or quoted information would not be honored. Terrible experience, bad customer service at the location. Here's the funny part, instead of signing up a new long-term renter, they basically told me they don't want my business because they were unwilling to give a discount that amounted to $31. I can only conclude that either the call center should not have quoted the deal they did or the local owners of the storage center just simply refused to honor the deal since they are not actively trying to attract new customers. Either way, this is a poorly run company that I could never trust with my belongings... look elsewhere for your storage needs.

    Public Storage

    Public Storage

    (22 reviews)

    Excellent Rating! Thank You Marisa at the Auburn Hills…read morelocation!!! Marisa is absolutely awesome and has excellent customer service skills. From my observation and experience Marisa is not just skillful, she has a heart of compassion and is thoughtful of others. She has answered all of my questions with a smile on her face, a smile in her voice and a friendly disposition. She has definitely been consistent in her kindness and willingness to help. I really wish more people in the service industry were more like Marisa. I've noticed that she has always been respectful and willing to go the extra mile to make sure excellent service is rendered. Marisa God Bless you for your kindness and professionalism. Keep up the good work... Don't ever change unless you are growing and getting better. You are awesome!!! Based on my experiences so far, Auburn Hills Public Storage is the location to go for my family, and Marisa is the person to speak to if you need storage space. Thank you. Signed Thankful... GW. :)

    Do NOT trust this place to keep true to the payment you signed up for! Not only do the increase it…read moreCONSTANTLY, but mine DOUBLED in the FIRST YEAR. Unit had clear signs of rodent infestation & wasp/spiders. I rented a 5'x5' unit 2.5yrs ago for $43/mo 2.5yrs ago. The monthly rent went up every month until I was paying $97/month. I complained once and the dropped it to $85, but guess what... It went RIGHT BACK UP. Lastly, the unit was not sealed & had a broken door. I came back to check on my stuff when I was in town & found my stuff covered in cobwebs & the remenants of a wasp nest. I consider myself lucky that none of my stuff was destroyed by rodents. I'm moving all my stuff out & canceling. Oh by the way, I see them advertising the same unit for $43 TODAY while charging me $97. Complete scam. Do. Not. Recommend.

    CubeSmart Self Storage - selfstorage - Updated June 2026

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