My wife and I attempted to use the Public Storage facility on Big Beaver Rd. in Troy. We created an…read moreonline reservation and arrived to find water damage on the floor. We attempted to bring this to the attention of management, but there was no one on-site (this is Friday, by the way, in the middle of the morning). We attempted to contact customer service and it took 4 attempts to get a human being on the line. The human being on the line was unbelievably unhelpful. Customer service reps at this company apparently cannot see which additional units are available or whether such units might be damaged. After a 30-minute-long, mind-numbing, bang-your-head-against-the-wall-type phone call, we were given another unit ... which also contained water damage. They apparently could not bring a manager to the site so we were told to come back for a scheduled appointment the next day (which was inconvenient as we had brought out items in a rental van with meter running). Given this hellish experience, and the sad, regret-filled looks on all the other consumers who we saw on-site, I would strongly recommend searching elsewhere for storage needs. By the way - beware, there is also a 'one time administration fee', which is mysterious, never explained, and, of course, non-refundable.

Disappointed with Price Hikes and Access Issues…read more The facility on Big Beaver in Troy is clean and appears secure, but after just two months, my rental rate nearly doubled without warning. Also, despite posted hours until 9 p.m., access is cut off earlier, and I was even warned for being there close to closing. Be cautious--what seems like a good deal upfront may not stay that way.

I've been using this Public Storage location off and on for the last 10 years. Simone has helped Me…read moretremendously. Thru the Snow Cold and Rain. Renting with Her is Nice and Smooth. I read there putting on fresh paint.?!!... I Wonder what colors they are using. ha ha

I would avoid public storage. The gate was wide open for a couple months. You can't use the on…read moresight dumpster to take care of your belongings you want to throw away. The process to end your rent is a absolute nightmare. They dont have a way to get in contact with corporate. Corporate called and I told them I am done. Yet my bills are still being racked up.

This Company Bought the Business and Property that I was Originally renting from (Simply Self…read moreStorage or Something). They have steadily Increased my rates since the takeover, I am paying more than Double of what I was One year ago. They have also added Service fees to the Bill, costing me even more money a month. Very disappointed in their business practices

I called Compass to inquire about a unit as well as truck rental. The representative was very…read morepleasant and took the time to ask questions and explain my options. When I explained I was not ready to make andecision, she ended the conversation with, "take your time and call around and hopefully we will be the last place you call." I called several other companies in the area and none of them took the time to actually talk to me like the representative at Compass, the only thing they kept doing was sending me emails and calling me to try to strong arm me into using them. I ended up going in to Compass and signing a contract as well as renting a U-Haul truck. They worked with me and made suggestions on size of unit as well as size of truck. I am so grateful for their suggestions because they were spot on. I got the right size unit as well as perfect size of truck. Thank you so much for being professional and using your knowledge to help your customers. I will definitely recommend you to my friends and family.

Moving my stuff in and out was quite easy with the dollies near the front door & the place was very…read moreclean. Thank you Megan for answering out questions and going the extra step to offer your availability on Sunday, which we didn't end up needing.

I want to say Thank You to Angela for all your help, you definitely went above and beyond to help…read moreme and I appreciate you so much. Angela walked me through the facility I took a Lock Class, my Storage was clean excellent service.

I rent at Mini Maxi Storage 1550 Gratiot Clinton Township MI 48036. If you are looking for storage…read morethis is the place to go. It is exceptional, very clean all the time, reasonably priced, and safe and secure. I have had other storage places that were horrible. The staff is friendly and wonderful. Don't go anywhere else!

The cleanest and best storage I ever rented from. Best customer service even from one of the…read moreowners I met. She was very helpful in helping me choose the right size. I was Bless to have stumble across this jem!

Nick and the team were professional and efficient. They arrived on time and completed the move in…read morean exceptional timeframe under trying circumstances with heat and smoky air. I handled all request no questions asked.

Everything about our move was 5 stars The men were…read moreefficient, professional and friendly. Everything from making arrangements to placing furniture at final destination was 4 stars Would definitely recommend them and use them again.

Been coming here for propane refills for years. Every time I come it takes an hour. They all say…read moreI'm not certified Get some more people trained. should be a 10 minute thing

I had a 7:00 reservation and got in and out really quickly. I checked in online and there was no…read moreone in line. The young lady quickly and properly hooked up the trailer and I was on the road by 20 after. I have had long waits in the past but today went well. Trailer seemed clean and in good shape.

Well, I was pretty happy with this place, it's clean and everything works on site. However,…read moreapparently the absolute only way you can change your mailing address is to come in. Not by phone, not by email not by the almost useless portal. So if you were planning to store stuff for a move out of state, which so many people do, I'd avoid this place I'd avoid this place and find something with more modern methods.

I had to get a storage unit here a few months back while I emptied one of my homes out. They were…read morevery helpful and showed me the different options and went over different pricing for the units. Easy access to the units and they are bright, clean and very secure. I highly recommend them as they are great people as well.