You've heard quotes like "Actions speak louder than words", "Real friends treat you like family" or…read moreeven "Can you walk the talk"... All these sayings have been perfectly matched and over satisfied my expectations. Thanks to Bert Ogden Toyota of Harlingen and their outstanding staff Pablo Aguilar, Victor Ruiz and Pete Munguia. We added a Toyota Tundra TRD Pro to our family. Bert Ogden Toyota of Harlingen really brought out the "white glove experience" to customer service and satisfaction. This dealership sets a five out five stars on my personal book. Customer services was outstanding. Great code of ethics of the working staff. Organization and cleanness of establishment was superb. Over all atmosphere felt like home which was very important to me. Having a great relationship with you dealer is huge in my book. It's were my vehicles inquire their maintenance. Purchasing our Toyota was an investment for our family. Therefore, I'm glad I was able to take my business here. Thanks guys and continue the great work. https://www.instagram.com/jmjgratification/

I went to look at some vehicles.Salesperson who assisted my inquiries was Roberto. He was the best…read moresalesman very knowledgeable and courteous. Helped me to get a good deal on a vehicle. Highly recommend Bert Ogden Toyota dealership.

The service Kia in Harlingen and main office has given me and the company I work for horrible…read moreservice. I gave Kia in Harlingen a1 star rating because I am so disappointed with the service I am receiving. I am Fleet manager for Sunny Glen Children homes and we took 2 Kia's for a recall over a month ago. I have yet to receive and updates and every time I call I keep getting told that it will be ready in a few days. According to your staff the parts are on its way but before I took them for service they had assured me that the parts were in. Just this morning I have called to the service depart 5 times and no one answer. I have also called the main Harlingen line to speak with an operator and it goes straight to voice mail. If anyone cares to speak to me my name is Ozzy Ramirez and I am the Fleet Manager for Sunny Glen Children Home in San Benito. I will not be recommending Bert Ogden Kia in Harlingen to any business or anyone that I know. My phone number is 956-234-0607

I had a great experience at Ogden Kia in Harlingen. My sales woman was very knowledgeable and…read morehelped me understand how to use the CarPlay as I had never had one before I went back a couple of times because I'm not very tech savvy and more than happy to help me learn how to use all the tech. The Kia soul was a great choice. It's got as standard. A lot of features that other people pay extra for a lot of safety features that really help. I hope this is the last car I ever have to buy as I'm older but if I did have to buy another car, I would definitely go back to Burt Ogden Kia. My family has been buying cars from the Ogden dealerships even before Ogden had his own dealership back when he worked for the Cadillac company and I've always been happy with the service and the treatment I've gotten at Burt Ogden.

Everyone at the dealership is amazing, Micheal, Jerry, Adrian, and Nacho! They all helped me get…read morethe right van for my wife!

Went in for my 20,000 mile warranty check. David the Service writer was perfect! He provided…read moredetailed information about what things were performed on this checkup. He is the role model for Customer service. Thank you David

In February of this year, I brought my vehicle to Bert Ogden Hyundai of Harlingen for the second…read moretime to address ongoing issues. After approximately two months, I was told the repairs had been completed and my vehicle was returned to me. Less than two months later, I took the vehicle to Tipton Hyundai of Brownsville because I was still experiencing transmission shifting issues, the alignment was noticeably off, and the replacement trim on my driver's door handle had already fallen off. Tipton Hyundai's inspection identified multiple issues that should have been repaired or discovered during a proper multipoint inspection. They found a severely worn and tearing belt causing the wobbling and noise I had reported, a broken replacement door handle trim piece, glue on the exhaust that was causing the burning smell, and an alignment that was significantly out of specification. They also advised that an underlying suspension or steering issue may be causing the alignment problem and should have been diagnosed because it will continue causing alignment issues until repaired. Before learning about these additional problems, I requested only a refund for the alignment. Bert Ogden denied my request and stated the alignment issue was due to my driving. Based on Tipton Hyundai's findings, I believe Bert Ogden failed to properly inspect and repair my vehicle, resulting in continued mechanical issues, additional repairs, and unnecessary time away from work. I am requesting reimbursement for services that were not properly completed, reimbursement for defective replacement parts, compensation for the wages and time I lost due to repeated service visits, and an extended warranty to restore confidence in the reliability of my vehicle after the deficiencies in the prior repairs and inspection.

First of all, my trade in was never paid off, leaving me to pay 2 car notes and was told "someone…read moredropped the ball" from bert Ogden and now almost 6 months later, have yet to receive the registration sticker for my car, I'm frequently calling bert ogden and have been ignored by no response when I leave messages, very disappointed

A bit late but I went in for a recall issue for my car and ngl was worried cause I didn't know what…read morethe issue was, but I booked an appointment pretty easily which I liked cause usually its hard with other places and when I got there my advisor was pretty helpful he explained what the recall was and how long it would take, they were pretty busy but i got asked my ticket number and was able to get an update pretty quickly after waiting a while I knew it was gonna take time but the helpfulness made the experience better.

I went with my nephew to take his vehicle for service for an oil change, and the service was great…read morewe got offered water and popcorn which i was surprised at I never had that before and when we asked for a update the women got our service advisor for us pretty quickly. It was a good experience, and I will be sure to recommend if I can.

Once again, AWESOME JOB Cardenas Mazda team for making sure my Mazda 3 is ready for a 1700 mile…read moreroad trip! I will be moving to my new home soon. Because of your amazing service, I am a super happy and spoiled Mazda owner. I sure am going to miss you all! Andy Hagan, you are absolutely the best at making sure your entire team's priority is to always be courteous and perform a job well done! And for extra sprinkles, you guys washed my car! She looks great! Thank you!!!!!