I couldn't be more disappointed in all my 50 years of buying cars. This experience was the worst…read moreI've ever had. They did not keep their word on any of their commitments. I waited two years to get a second fob for my car and they would do nothing to help me among other issues I could go on and on. I do not recommend doing business with this dealership ever.

I don't recommend the service, Aparently they don't have good control of the vehicles in service…read moreand they make you wait for no good reason.

Went in for my 20,000 mile warranty check. David the Service writer was perfect! He provided…read moredetailed information about what things were performed on this checkup. He is the role model for Customer service. Thank you David

Great customer service in the service department (Arlette) and very nice staff both at the service…read moredepartment and the nice driver (Bobby). Specifically, Arlette in the service department was very helpful and responsive. She answered all of our questions and was very responsive in returning our calls. In addition, Bobby Was a very helpful, safe and friendly driver that helped to transport us safely home while awaiting the car check. Thank you team. (And thanks to Arlette and Bobby for the kind and helpful service). Also special thanks to Roberto Ortiz from sales who helped us locate an item left behind--super helpful and kind! Well done team!

Always a good experience with the service team here at Bert Ogden CDJR. Clean facilities, happy…read morefaces, and prompt service!

Their fast and eddy oil change took 1 1/2 hours from my scheduled appointment and I arrived 20…read moreminutes early, so 1 hour and 50 minutes. Where I come from that isn't fast or speedy. I also had a free oil change and tire rotation , but had to pay almost $300 for some additive, which only cost $15, but they charged $10 labor. I bought my Jeep there and this is the way they treat you

Unfortunately I did not check yelp before my husband took my car in ( 2017 Chevy Camaro convertible…read more). We paid for the so called warranty when purchased! This place had my car 112 days Terrible communication no calls back when promised. The top stopped going up and down and the stitching on drivers seat is coming apart. Place looks run down . We had to pay 1000 warranty only covered 600 and supposedly wouldn't cover the stitching. After 123 days of sitting on their lot and them being in and out of the car they did not even vacume or wash the darn thing. I mean come on at least be professional We will NOT return here and had one of the salesmen looking for a 3/4 ton Chevy truck for us to purchase and trade in the car and truck we have !! NOPE YOU LOST THESE CUSTOMERS The service dept here should be CLOSED !!! If not the whole place Jesus was our original service guy we had wasn't even working there anymore time we got the car back No loaner car , no offer for a rental after having the car over a month But so far the top is working Anna the service mgr let us know the car was ready

very poor service took my 2024 Equinox for Warranty for my Air conditioner with 28000 miles on it…read morethey said it was contaminated i said i bought it from you guys nobody worked on it they charged me 180 for just to look at it and said i would have to pay $2400.00 for a pump i was so mad i will not ever buy anouther car from there so sad for a chevrolet service

Once again, AWESOME JOB Cardenas Mazda team for making sure my Mazda 3 is ready for a 1700 mile…read moreroad trip! I will be moving to my new home soon. Because of your amazing service, I am a super happy and spoiled Mazda owner. I sure am going to miss you all! Andy Hagan, you are absolutely the best at making sure your entire team's priority is to always be courteous and perform a job well done! And for extra sprinkles, you guys washed my car! She looks great! Thank you!!!!!

We walked in, saw the car we wanted...test drove it and new that was the one we wanted to take…read morehome. Chris Cantu and George Martinez made the car buying process extremely easy, fun and fast! They even had our car detailed too! These guys are the best, thanks fellas! We definitely recommend Ed Payne Pre Owned in Harlingen if you're in the market for a car, truck or SUV.

DO NOT FALL FOR THIS SCAM OF A DEALERSHIP!! I gave a huge downpayment for a truck that broke down…read morenot even a week after i purchased it. Yes I understand it is a used car but that had to have been a prior issue to me buying it. Which means I am entitled to my down payment back. After assuring me they could fix the issue there and picking it up a day later...yes a day later. The issue happened a day later AGAIN!!! Needless to say I am beyond disappointed about this dealership. I do not even think those "mechanics" they have there are even certified or maybe they are certified in being sneaky and breaking things so that you have to go back and back. I would have been better off going to Boggus Ford then this crap of a business.

I recently purchased my first car from Sames and I could not have had a better experience with the…read morehelp of Carlos and Stephanie. From the get go, Carlos made it very clear that transparency was his #1 priority and delivered it every step of the way. He was eager to help and made the whole process feel so relaxed. When I initially didn't find any cars that fit my preference, Carlos offered to bring in some from other locations that did, without any pressure to commit. What really impressed me was how much he advocated for me, coordinating with his team to work out the best deals like securing a lower car note and pushing for a zero down payment. He was even able to find affordable insurance for me! On top of that, he was super responsive, keeping me updated and addressed any concerns I had. You were really able to see how much he cares about his clients. He definitely made the entire experience feel like I had a friend helping out rather than just a salesman. And to complete my dream team, Carlos introduced me to Stephanie in finance. She was an absolute gem. She broke everything down so clearly, from understanding the pricing, payments, and optional coverage. Considering all of that was unfamiliar territory, she did a great job at making sure I never got lost in the process. She was extremely considerate when it came to finding me coverage that still fit within my budget. On top of that she shared a few tips that would help in the long run. All her help was a huge weight off my shoulders. I'm really grateful she was able to help me secure that safety net without stretching my wallet too thin. Between Carlos and Stephanie, I couldn't have asked for a better team to work with. So whether you're also a first time buyer or just looking for a great deal, these are the people you want by your side. I've already recommended them to several friends and will continue to do so. They truly made this experience stress free and memorable. A big thank you again to both of them! :)

I recently bought a truck at this dealership. They advertise one price then at financing come out…read morewith an additional $2000 for some protection plan which is total BS. The manager says he has no choice but to include it. I negotiate it down to $900 and then when I actually try and use the protection plan they literally do nothing to the truck. They covered up some scratches on the paint but at the first carwash the scratches come right back out. The plans they sell are garbage and they know it. I do not recommend this dealership at all!