My kids come to this office for their dental care. We always schedule with Brett as their Hygienist. He is really good with them! Very patient and gentle. The front office staff are always very kind. We have never had any issues with billing our insurance or with our scheduling. read more

don't ever come here it is a scam and a rip off I went here for a simple clean up and walked out with more than 5,000 worth of procedures they wanted to do like no and they lied to me about doing my clean up months ago it was not on file . read more

Culebra Smiles overcharged me, ignored my emails, and then kept changing their story when I challenged it. First it was verbally presented as a zirconia "upgrade." Then the billing manager acted like the generic financial form I signed gave the office a blank check. Then, when Cigna got involved, the office claimed the crown was made in-house the same day to justify the extra $150. That was false. I was given a temporary crown, the case was sent to a lab, and I came back about two weeks later for the final crown. My official Cigna EOB showed my total responsibility was only $350. Instead of refunding the overcharge, they hid behind vague paperwork and gave an explanation that did not match what actually happened. Based on my experience, I would be extremely careful with billing at this office. Update: Culebra Smiles eventually issued a $150 refund after Cigna got involved. Then they sent me another statement recharging me the same $150. In other words, the disputed charge was refunded and then put right back on my account. That only reinforces my original concern about their billing practices. read more

DO NOT DO BUSINESS WITH THIS ORTHODONTIST. They have absolutely no respect for your time or schedule. Appointment times are slow, inconvenient, and always based on their availability--not yours. When we moved across town (over an hour away), they refused to transfer my stepson's treatment to a closer location, even though it was completely unreasonable for us to continue driving that far. My stepson's braces were delayed for removal multiple times, dragging the process out for over a year. Now that it's finally time for retainers, they're saying they can't even mail them to our home. Everything has to be done on their terms. If you're not a stay-at-home parent with unlimited time to drive around and sit in waiting rooms, beware. This office makes things far harder than they need to be, and the customer service is almost nonexistent. read more

I came in to get a retainer that cost $250. The price itself isn't the issue. The problem was the quality and the way the situation was handled. When my retainer was ready, it was clearly warped. I pointed this out to the staff because it would pop off my back teeth when I bit down. I was told not to put pressure on it when biting, which didn't make sense. I asked if it could be fixed, and the only options offered were shaving it down or heating it up. Shaving didn't fix the issue since the problem was a bad mold, and heating it also didn't help. This is my third time getting retainers, and I've never had issues like this before. Previous retainers fit properly without extra pressure unless I skipped wearing them for a few days. Each time I sent the retainer back to be adjusted, the staff became more visibly annoyed. When the orthodontist was called in, she said everything looked fine while struggling to pop the back of the retainer into place. She asked if I had questions; I said no and decided to take the $250 loss rather than argue. She then responded with, "Are you sure?" in an attitude-filled way. Overall, the orthodontist side of this office was very disappointing. The staff lacked professionalism, seemed dismissive of legitimate concerns, and showed poor manners. I would not recommend them based on this experience. read more

Front desk seems like she hates her life. The moment I walked in she acted like I was an inconvenience... in an empty office.. she should get some customer service training or at least try to make eye contact when speaking. I came here to get my retainer re-glued to my teeth and I'm pretty sure they used this as an opportunity for one of their new hires to "practice". After a month the glue has already separated from my teeth. Now I have to go somewhere else to get it repaired. read more

DO NOT COME HERE! EVEN FOR AN EXAM/QUOTE! My husband came here for an exam and quote, and told them he would go elsewhere for a second opinion. This office charged him the first of four payments for the service he didn't agree to! Over $300! He didn't have an appointment booked and didn't agree to any payment plan! It took eleven days to get them to refund the money. read more

Always get a second opinion. Tried to tell me I have stage 3 periodontal disease went to another dentist and don't have such thing. These people are scammers they'd rather get money versus have integrity. The ladies tried to make it seem like you have the worst teeth the world. Scammers. If you're a military veteran or retired military go elsewhere. Thankfully, I have dental hygienists in the family that debunked their crap. -Veteran read more

They used to be great, but since being sold to new owners, everything has gone downhill. The new management seems disorganized and primarily focused on profits rather than patient care. Billing is a mess, communication is poor, and it's clear that patient outcomes are not a priority. I would not recommend this place. With so many better dental options nearby, you're better off going elsewhere. read more

I trust them. I've been going here for over a decade. No issues. Modern. Caring. Skilled. Time efficient. Wisdom tooth extraction available by an expert. Text and voicemail reminders for appointments. Has an app to login for appointments. My children come here and so does my wife. read more

I had services here and first let me say the staff is nice. On the other hand a dental staff lady examined my gums and told me I had Stage III periodontal disease. We moved here from Florida last year and I saw my dentist prior to coming here who did not mention this disease to me. Also, told my 22 year-old daughter the same thing. Well, I to another dentist the VA referred me to in the community and still no mention of the periodontal disease. Culebra Smiles did not clean my teeth at the initial but instead provided with this $4000 treatment plan. I do not recommend this office because it seems they are only out for profit not care. Needless to say I will not be going back. How does one have this disease then all of sudden it's gone. Bigway Dental provided a thorough examination and cleaning did not recommend any of the treatment plans that this office insisted. This is not a good practice. read more

Started coming here about a year ago. I was referred by a friend. From the start I've always had a good experience. From the front office staff to the hygienists and dentists. They have always been friendly and welcoming. The office is always nicely kept. They have tv screens in the waiting room and offer complimentary coffee. I like that they provide thorough print outs of the treatment you're receiving/paying for. If they don't you can ask them for one and they'll provide it. Treatments are also thorough. The hygienist explains everything before she completes the cleaning. You'll also get your total at that time before so you know what you're paying for. Checked in on Yelp and got a free whitening kit. Horray! read more

Culebra Smiles and Orthodontics - General Dentistry Near Me - San Antonio, Texas

Staff and dentist were nice, however I feel like they're scamming patients. Update: I went to get a second opinion. Nothing this dentist told me was factual. I actually had a gnarly infection that she completely missed. They require 3D X-rays, not covered by insurance, for dental work outside of regular cleanings. They have other XRay machines, just want the fancy ones that cost you out of pocket. I felt scammed and my problem still wasn't addressed. read more

They have no problem taking your money amd then fraudulently filing with your insurance to double dip. They will then short you on what should be paid back. Do no go here or you will regret it. read more

Today I called to ask if my child would be allowed to be there with me, and they told me that the appt would need to be rescheduled because they don't have a hygienist that day. Ok fine. There's no hygienist available for months, so they will just need to call me back. Ok fine. A bit inconvenient, but it happens. I asked a simple question about why I was scheduled on that day to begin with and the manager was just rude and curt and didn't even respond to my question. The receptionist was actually quite nice and pleasant, but her boss needs some training. The interaction left a bad taste in my mouth so I won't be going back to this place. read more

I love my dentist. She's very skilled. They have a machine that can make a crown while you wait. This is such a blessing for elderly people that do not want to come back. read more

I want to update my review..... it seems now that Dr. Hernandez left, that they check your teeth (quickly) and then send in the salesperson. Want to up sell you on various "NEEDED" items such as deep cleanings, root canals, crowns etc... The company SUCKS! Do not go there! A family member scheduled an appointment 3 months in advance and once we went in, they told us that a "deep cleanse" was needed. So we were told that my daughter didn't qualify for a general cleaning because she didn't pay for a cleaning and even if she did, they wouldn't have had time to clean her teeth today. What kind of BS is that. I'll write more when I calm down and am not so frustrated, nevertheless, DO NOT GO HERE!!!!! Pull your teeth yourself!!! read more

From the first appointment to treatment Days and follow ups I have loved this place. The staff is kind and helpful by turning a scary time into a happy one! read more

Please retrain your staff at what customer service means because Laura is completely rude. Her customer service skills suck.

Avoid Avoid Avoid I started with this office during the pandemic and at first I was pleasantly surprised. This area lacks good dental professionals, because it is so saturated. That feeling lasted only that visit. Thereafter it was dealing with new hygienist, doctors, receptionist, etc at every visit. There were soo many, I can't recall any names, so I'll just run down the things that made me leave.... -While taking x-rays, the lady kept trying ro move my head, instead of just asking me to move it. (This was mid pandemic when everything was heightened) -The rushing to clean, examine, and to sell you something made me question whether or not they just wanted to bill me for more than just my 6 month check-in -The cold interaction from the owner of the practice Andrea Jankin. As if she was mad that she had to see more patients because her practice can't seem to keep additional doctors in house. If her attitude is like that with her staff/fellow doctors, I can see why they would leave. -The "doctor" (Andrea Jankin) swiped my teeth with her fingers and concluded the exam. What did she really see? Find another office that isn't ran like a factory. read more

I paid 1,000 each for two crowns. After a year, one broke and the other just fell off. I called the office and they told me they were not covered as I haven't gone in for regular cleaning.. Now i have two ground down molars which makes it very difficult to chew and have to pay for new crowns What does regular cleaning have to do with crowns. I will never go back there as it is such a waste of money. read more

The front desk Michelle was very rude, very unhelpful, very sarcastic. She made me feel unwelcome and as if I were complaining. Instead of helping me out she would respond in a sarcastic way her opinion against mine. read more

Front desk Staff was friendly. However when I got to the back I felt rushed and there was a sense that I was just a number and not a person. Also they still have a mask mandate! How crazy is that! read more

Had a dental cleaning there. the tech just sprayed water on my teeth, no scrape or polishing very bad cleaning. Had a bridge that was very poor quality. It seems that the dental assistants and the Doctor do not take the time to do their job right. they are always in a hurry and push you and prod you to accept poor quality work. Had a crown done that came out crooked and short. they tried to do remove and replace it with another but went in to remove the bad crown they made which was being used as a temporary and they couldn't remove it. They had to cut it out which meant another prick to inject the anesthisia to the tooth wtih no guarantee the replacement would come out any better. I refused to do that and I signed their paper with regrets and under duress from them. I highly remommend you find another dental office. read more

I had previously written a negative review about this location, but after the way my concerns were addressed by the office manager and the hygienist, I was incorrect about my previous review! I would like to say this has always been a top-notch dentist office. Everyone from office staff to hygienist and dentist has always had the patients best interest at heart. The way the office manager reached out to me and really listened shows how much they care. After my follow-up appointment today, I got to speak to the hygienist and and he listened intently and better understood my concerns as well as I his. This is how issues are solved. Good lines of communication and honest feedback. This demonstrates the professionalism of the staff and the care of their patients. I highly recommend this dentist's office, and I will continue to be a grateful patient. read more

This office has the worst customer service there is. For the past two months I have tried to set up an appointment for a crown and no one has been able to give me an appointment. No wonder they have 2.5 stars. Definitely not a place I want my mouth worked on. read more

I hadn't been to a dentist in over five years, and I had some complications. They got me in very quickly, everyone was friendly, did a good job explaining the work needed and my options, and the work done was very good. I'm very happy with the service I received and would definitely recommend them. Also my location says California for some reason, but I am a San Antonio resident and this is my regular dentist now. read more

I really just want to say I've been terrified of going to the dentist and hadn't been back since 2017 since my parents could no longer force me... anyways it was a real fear I am now 22 and today I had 4 of my 8 cavities fixed and the dentist was so kind and understanding of my fear and the lady helping her held my hand it actually didn't hurt bad at all! Now I'm looking forward to my next visit to get my other four fixed. Really love how sweet and understanding the staff is. Im also really proud of myself for going and over coming my fears. read more

Dr. Janik was nice the hygienist was nice. But they are overly priced and will not be going ever. Had scheduled my appointment in October gave me a price and three days before my procedure ask for my medical card and then they gave me a different price this was In December. They wanted all this time to make sure everything was squared away. And everything is way overpriced. Charge you for things that are thinking of getting not even full commitment so just be careful!!!!! read more

Dr. Roberto Benavides has been the best dentist I've ever been too. I actually left feeling comfortable from the office. He will definitely be my dentist for as long as I can keep him. Thank you so much Dr. Benavides for being so nice. Thank you also to Susan and the rest of The staff for being so kind and helpful. It is a terrific environment for anyone. The emergency dental care received was once again exemplary. Thank You. Dr. Benavides , Casey , and all of Culebra Smiles staff for their caring and great service. I hope everyone has the type of experience I had. 5/5 Stars. read more

Here we are a year later, same tooth that is bothering my daughter when we took her to this so called dental facility, is bothering her again. So we take her to a different dentist and endodontist, they take Xrays and find out that whoever last worked on her tooth not only left decay still under the crown but broke a piece of the tool off inside her tooth. We paid nearly 2k out of pocket to these crooks and they compromised my daughter's health and her tooth. The tooth is slightly infected after Culebra smiles screwed up the root canal. I would not recommend this place to anyone unless it's your only option left. read more

I refer to this place as "hell dentist". I was never afraid of going to the dentist or having anything "tooth/mouth related" done. However, after my experience here, I have a hard time going in for a cleaning without severe anxiety! I went here for a root canal, which was fine. A few days after I went back as the dr suggested for a follow up, while I was there they advised me to have a cleaning. After getting home from the cleaning I knew something was very wrong. I had the worst mouth pain in my life. Nothing helped. Heat, ice, medicine... nothing. I went back the next day and I continued to go back 1-3 times a week for MONTHS. I spoke with the dentist, and the surgeon who did my root canal (he was an ass and treated me with a very "welp, oh well" attitude. He even told me "the only thing I guess I could do, is to do a root canal on your entire mouth and get rid of all your nerves"..... HOW IS THAT EVEN A SUGGESTION?!). I was given product after product but nothing worked. I have no idea what the tech did when she was doing the cleaning that made it so bad. Once when I went in, with an appointment, I sat there for over an hour before being seen. These people are a joke. They were never able to do anything for my pain. I felt like I was seen as a "problem patient" that was never taken seriously and just dismissed. I finally ended up branching out to other dentists before find some pain relief. Ever going here, is one of my biggest regrets because over two years later, I still have intermittent pain and now a huge fear of dentists. I know this review is a little after the fact, but it's still a huge part of my daily life now. I'd hate for someone else to go here and go through the same experience as I did. read more

Sat in the waiting room reading the other reviews for this place which made me feel skeptical. I decided to ignore them because the waiting area was busy which was an indicator to me that it couldn't be that bad. I came for a cleaning... never got the cleaning and was told I have to schedule another appointment for that (even though that was why I was there in the first place). I was then told I needed to pay $1200 for things I knew for a fact I didn't need. I felt like I was a victim of a terrible sales pitch, I left after wasting an hour and a half but luckily I dodged that bullet. read more

They get the job done if you don't mind long waits, and a constant cycling of dentist. The dentist was literally having to look at a poster on the wall to decide what level my gums were and he didn't even exam in it, until I asked. The last and final straw for me was when they refused to see me because I was 4 weeks pregnant. Never did they ask me this or tell me they don't see pregnant patients. This is not my first child and not a common practice as they state it is. I literally called two other dentist and was able to be seen without any hesitation without a clearing from my OB. I only needed a cleaning. Honestly, they were clearly overbooked and it was easy to turn me away and the soonest they could see me was 2 months out without me taking another day off from work. Instead of the office showing excitement for me being pregnant they were completely rude. read more

I found this place and I really loved my dentist, Dr. Benavides. But then a strange thing happened...I called and they were too busy to talk and said they'd call me back. That never happened so a few weeks later, I called again and finally made the appointment, but no one bothered to tell me that my dentist was no longer there. It wasn't until I was in the seat that I found out that Dr. Hernandez would be my new dentist. It would have been nice to know, and it seems like it should be more than a common courtesy, but more of their obligation to tell me. But I was willing to try because this office is close by. Dr. Hernandez chairside manner was very poor, and actually awkward. She was short with me. She didn't even explain what the problem was and instead jumped right into her plan. Plus I felt like I was upsold for extra cleaning services that wouldn't be covered by my insurance. She actually seemed sort of irritated when I was confused. At this point, it was after the exam but before the cleaning, it felt slightly antagonistic, so I left to get my cleaning from Dr. Benavides' office. The office survey asked if I had already referred people here and I said yes. But that was before this visit. It'll be worth my drive to go see Dr. Robert Benavides in the Stone Oak area. He's sincere in his care, does great work, and the office staff is nice. Better than rude, weird and sullen. read more

I hands down reccomend Dr. Benavides and his staff. They are amazing and truly do what they can to make you feel comfortable. Dr Janik on the other hand, does not work well with her staff. Almost as if she belittles them. Its an uncomfortable spot for you as the patient but most importantly the staff. We have gone here several times and witness this. This is very unprofessional. She performed filings on my son, he was scared and cried and she made face as if she was bothered or irritated with him read more

Dr. Hernandez and Hygienist Christina Gray are quite a team and truly care about your dental health. I love that they take you in, teach you about things other dentists never mention, and do what has to be done to make sure you are in tip top shape when you leave the office. Love the staff here and will return again and again! read more

I had an appointment set up with Culebra Smiles and Orthodontics to have a wisdom tooth pulled today. When I got to the doctor's office I filled out some paperwork and the smiling receptionist across the counter told me that the charge was going to be over $400. I said that can't be right because I was quoted $330 for the extraction. She said the price includes the extraction fee of $330 and the doctors consultation fee. I said the fee for the doctor's consultation was never disclosed to me. I told her you're going to have to make some adjustments on this bill or I'm gonna walk out that door. She looked at her computer screen for a little while and may have consulted with someone. I was pretty pissed and when she came back she said we can adjust the price to $389. That wasn't much of a drop but I thought to myself that I had just fought heavy traffic for over an hour to get to their office and it would probably take me another two weeks to set up an appointment with another doctor and pay for more x-rays, and I needed to get this tooth out now. So, I drank the Kool-Aid and paid the $389. I feel this is a dishonest up selling practice and should cease immediately! Full honest disclosure should be given to the patient. I have never in my life had a dentist tag on extra fees without my prior knowledge. I will NEVER use them again because of this practice. It's a shame because the dental assistant and the doctor that actually performed the extraction were excellent. So take heed owner of Culebra smiles and orthodontics. You're destroying your patient base. People like me are leaving you not because you did crappy work, but because you pissed us off! read more

We could not have had a better experience!! The entire staff was unbelievably friendly and accommodating- if you are used to feeling judged or uncomfortable when you visit the dentist, you will not have that experience here. Very child friendly environment, even when the parents are the ones being seen, and it felt more like spending time with friends than going to the dentist. Happy to have found a dentist (and staff) we look forward to seeing again!! read more

This place is amazing! From the moment you walk in to the second you leave, you are treated so well...at least we were. My poor husband had to get emergency extractions and no longer could wait for his insurance to kick in before scheduling. That was not an issue and they didn't look down on us, they made sure my husband was well taken care of. This was such a good experience for us. EVERY SINGLE person we dealt with treated us with such kindness and compassion and were very thorough the entire time and for that I am forever grateful. The place is very clean and comfortable. There is a nice small coffee area. They have stuff for the kiddos to keep them busy. They made sure that my husband and I understood at-home care instructions upon leaving. Husband is no longer afraid to go to the dentist! This place certainly deserves more than its five stars on here. read more