The finance lady/office manager was inhospitable, disinterested, unpleasant and condescending.read more

Ive been coming to this office for years and never had an issue until recently. The most recent…read morework they've done in my teeth has only caused me more pain, when i bring these concerns to them they tell me "theres nothin wrong" turns out they didn't fully seal my cavity twice and did my fillings wrong so I had to continue to return and have free work done to correct their mistakes. Some doctors are rough when handling you, my recent doctor forcefully broke several strings of floss in my teeth after i was asking her to stop due to it being painful. This was a result of the bad fillings she did. Ive also had a horrible time scheduling with them lately, they tell me i'm on the schedule and give me a appt card with time and day, i come in, no appt scheduled. They fail to provide important info for future appts and receptionists have little patience.

CDA is always so helpful with my last minute urgent requests! From dental procedures to retainer…read morereplacements, they do everything so quick and meticulously!

To start I'm 82 years old and have had many experiences with dental work throughout my life, some…read moregood, some okay and some bad. I have to say that my experience with Cosmetic Dental Associates-Alamo Ranch has been more than good, excellent is a better choice. From the people at the front desk to the dental assistants and the doctors they are all top notch. My front teeth had worn down and were in need of repair and I needed a bridge replacement. Dr. Moore and his team handled it all. Very professional and the finished product looks amazing. I didn't feel any pain whatsoever and they were always concerned with my comfort. They will be my go to dentist from now on.

This was my second visit to 7 to 7 Dental and Orthodontics. I chose this dentist because it was…read moreconveniently located close to my home, they were very accommodating with making an appointment and knowledgeable about dealing with my dental insurance. The staff is amazing from the check-in and check out to the technicians and the dentist that I've seen. It's obvious that they focus on customer service because they are so polite and accommodating. I felt like they were honest and they weren't focused on upselling me with a sales pitch of unnecessary add ons after cleaning my teeth, which unfortunately has been my experience with other dentist in the area. I highly recommend them for the customer service and their focus on patient satisfaction.

Very happy with the this office, everyone is very nice. Ms. Rosie the hygienist is gentle, precise,…read moreand fast at exams/cleaning. The hygienist, doctor, assistant, and receptionists are all informative on every step and patient education. It only took about an hour for my first appointment and I booked my next ones before I left. Better yet, all their equipment is super modern and they have tvs in the ceiling. I'm very impressed!

I have been going here for a few years now and every time I go there is a new dentist working here…read moreand the previous one is gone. I'm not sure why the turnover is so great here, possibly because this place is a chain? Not sure I will be returning. Seems like some of the staff aren't sure about things here. I won't go into detail but I don't feel confident in this office.

Slow service. I was notified that my appt was cancelled on Friday but they had availability the day…read moreprior. Showed up early and still waited over an hour an 15 minutes. The dentist and xray technician were in well before I was even introduced to the hygenist who said he was wrapping things up and it was going to be a while

I have been going to Alamo Ranch Family Dentistry for about a year now and the service they provide…read moreis excellent. I've had some extensive dental work done and everything has gone perfectly. I also had some minor work done and even a whitening treatment and I am completely satisfied with it all. The hygienista are all very friendly and do their jobs well. I see Dr. Sarah and she is super professional. Maybe the most amazing thing I have found is that I have yet to wait even 5 minutes beyond my appointment time to be seated and for the work to begin. That is so helpful for a professional like me who doesn't have a lot of extra time to wait on scheduled appointments.

Not only have I been happy with every visit, but when I come in, they remember my kids they have…read moreseen, as well as their interests, and ask about how they are doing. Great customer service!

They are absolutely amazing here, I've been coming for almost 7 years. I wouldn't even think of…read moregoing any where else while we live in this area. Even when our insurance stopped covering this particular location (so weird too don't even get me started on insurance) we instead bought into their membership plan and just don't use dental insurance anymore. It's SUPER affordable and worth it for the level of service and quality.

I came in for my six month cleaning and I was a bit concerned about some discoloration on a few of…read moremy teeth. The hygienist Brianna did an amazing job and brighten my teeth once again! The entire staff is amazing!

It was great to be back! I tried to go in a highly recommended dental clinic in Austin and I seem…read moreto still want to come here for better service. While the previous hygienist I liked was no longer here :( I had Ariel who helped me ease my anxiety and provided topical anesthetic prior to cleaning. They were very thorough and just happy to be back under 7 to 7 care with gentle reminder on what needs to be done on my part for better dental health. Their quotes on other recommendations are well explained you don't get surprise billing.

Very nice front desk staff, but seemingly unorganized with scheduling…read more I transferred here from Braun location. Upon arriving here the office didn't have my transfer complete, and had given me the wrong appointment time. I waited for an hour (between 3-4pm) then was told I wasn't going to be able to be seen until 5/6pm. I would not have stayed so long if I was told I wasn't going to be seen for 2-3 hours.

Now recovered from inadvertent late July 2025 posting - again, Apologies. Doc Brandon & Dental…read moreHygienist Mandy continue their superb mastery of Dental Care (eye-hand coordination, evaluation, detailed analysis) with "collegiality," intangible essence of being included as if in family. Nice touch to already flawless Dental Care. Both are Top Notch. If you haven't visited them yet, you're late.

Very professional with a hint of humor. They are enjoyable to work with and help with any cleaning…read moreor pain you may be experiencing.

As far as customer service with billing and scheduling they're the Worst dentist office I've ever…read morebeen to. First off, the lady at the front desk never answers the phone and I'm not sure if she knows what she's doing. I asked her what my balance was for fillings and mouth guard. She said $200 for fillings and $80 for the mouth guard. I paid, then she said actually I owe another $300 for the mouth guard. Last time I was here, I ended up spending my whole appointment time trying to figure out what she's charging me for and I didn't even get seen by the dentist. Then she said I had a $200 balance from my previous appointment. I asked what for and she couldn't say. Waste of my money and time. However, Dr. B and his dental assistant (I believe her names Melissa) they're awesome. He made my fillings completely painless and made sure the experience was pain free and as comfortable as possible. I will be going back because he's a good doctor, the staff in the front could do a better job though.

TLDR: changeover in dentists/staff strongly affects treatment. LONG wait times. It's hard to get…read moreahold of the office when needed. EXPENSIVE treatment! WORST front desk (Angela) worker; she's rude, apathetic, and still employed by this travesty of a dental practice. I was a patient here for approximately 2 years. I have had 3 dentists involved in my care in that time. Every appointment I've been to at this office has been late, without explanation, at minimum 15 minutes. I've waited up to 40 minutes past my appointment time before I was even brought to an exam room. Also, the call center is AWFUL! Every time I've had to use the call center to leave a message with my office or schedule emergency treatment, something goes wrong. Either the office doesn't call me back or the office calls to change my appointment that the call center scheduled. Detail/specific circumstance to prove my summary- I started the process for a tooth extraction and implant/crown a little over a year ago. In the time that I was healing and preparing financially for the second phase of treatment, the oral surgeon that I had left Ideal Dental. When I went to the office in April and attempted to schedule phase 2 of treatment, the date that the new oral surgeon was coming to the Culebra office in May didn't work for my prior commitments. I asked if it was possible to go to another Ideal Dental office on another date to get my procedure done and was told no. They didn't have the June date for the oral surgeon yet but they assured me that they'd call when they did. Surprise, surprise- I never got a call to schedule my June treatment and I missed the date that the new OS came to the office. They decided that suddenly I was allowed to go to other offices for treatment, so I drove from SA to New Braunfels for my appointment on a Friday. I paid the copay and then got called back and told that they don't have the parts they need for my implant because the new surgeon uses different implants than the old surgeon. The office manager there stated it was the fault of the Culebra office for not communicating the tools needed for my implant. I called the Culebra office and couldn't get ahold of anyone for several hours. Angela, front desk at the Culebra office, was apathetic and unapologetic about having me drive 2 hours round trip for no reason. She said she'd call me back when she heard from the Oral Surgery manager. Monday at 11am, I hadn't heard from them so I called to confirm if I can get an OS appointment in July still. Angela told me that the Oral Surgery manager and her talked on Friday, and they decided that I need to go find an Oral Surgeon to do my treatment instead because they didn't have the parts needed for my treatment and didn't plan on ordering them unless I couldn't find somewhere else to go. They gave me the number of an outside office to try and finish my treatment there. After calling over 6 dentists and spending 1.5 hours on the phone with various places, I finally found someone who uses the implant system that I have and could finish my treatment in a timely manner. If you've made it this far, please save yourself the hassle and go to a REAL dentist office. These box chains will become the bane of your existence. Having 3 different dentists over the course of a year long treatment is INSANE. No patient should experience that level of turnover. All the oral surgery/dentist offices that I called to find treatment for my implant were not surprised about my treatment as a patient by Ideal Dental and they strongly encouraged me to find a dentist outside of a box chain. They WILL change prices for treatment regularly. In April my crown was going to cost me one chunk of change and in June, the price increased $1,100. They either missed that my insurance had a clause that wouldn't cover the rest of my treatment OR they knew and wanted to get my treatment done there so they could charge me out of pocket after the fact. They will up charge you on more than just fluoride for regular cleanings. Please do yourself a favor and save yourself a headache. Go elsewhere.

First time experience today. Could not have been more pleased. Staff was welcoming, professional,…read moreand concerned with my visit. All procedures were explained ahead of time. Dr Hilton introduced herself and discussed my options and her recommendations. Treatment was painless and effortless. I have found my dental office!

I have been coming here for over 10 years. Always have appt on time. But the best appt I had was I…read morelost a filling and the fixed it in 38 minutes. I felt whole again no food getting caught in the gap. It made me whole again. They are awesome go see them!!