Without any notice, they started charging $14.99 per delivery…read more Water cooler rental $13.77, 5-gallon bottle of water $8.00 Total $36.76 Will NEVER recommend this company

It was good while it lasted I had them for few years. Close to five I believe. Here and there we…read morehad couple human errors which were corrected one way or the other. In after-COVID world a lot of us had to make some adjustments and count our resources and redistribute them in a more efficient manner. I figured that actually having them was not saving me anything. My wife likes cold water and I enjoyed being able to make a cup of tea right away, but other than that... We have fridges and tea pots and we live in a modest area with very long winters. So...one way or the other we are used to waiting much longer than one may consider reasonable. The straw that broke the camel's back was their leaky 5 gallon jugs. Like in 5 years there were few obviously leaking and they were replaced/refunded almost immediately, but then couple times there would be a plastic jug seating and leaking very slightly so it was not noticeable to the eye right away, but then all my floors will be wet and I would have to bring in huge fans to dry my household and to make sure there is no mold. So it was good while it lasted, but not the cheapest way to get water in the area. Few misses on delivery dates, but most annoying was storing water as I was never sure if there won't be a small leak and in winter it gets too cold to store those jugs outside.

absolutely fantastic experience. these guys came out quickly, resolved my problem which was the…read moreneed for a new water heater. ther pricing was phenomenal. everything charged was worth the value of the final project. good job Danie!

OMG! Run away as fast as you can! I called Criterion to fix a leaky faucet. A couple of pictures…read morewere taken. Then I was given two bids. $650 to remove old faucet and replace with new faucet. Or $1040 to cut into a wall to install shut off valves. I reluctantly accepted $650. I even supplied the faucet, plumbers tape, trim, caulk, etc. The rusty faucet came off in 5 minutes. The new one went on 10 minutes later. That's when things got weird. Plumber started doing things like checking the PH level in our water along with checking for iron and other nonsense. My husband finally said so are we done? That's when the plumber sent us out to buy another part for the shower handle!! When we got there, Home Depot even said, "what are you doing here? The plumber should be doing this!". Felt like fools. Brought the part back to see the plumber eating lunch in his truck. A half hour later, the "owner" of the company called and said that if his man installed that part, the new price would be over $1200! We were dumbfounded! My husband sent him away but not before we had to pay $650 for a leaky faucet that still leaked. I started crying. I couldn't believe what was happening. Sorry to say, it gets worse. After the plumber left after robbing us for $650, my husband went in the basement to turn the water back on and the valve started leaking water! I called Criterion! Sorry! It's after hours! Another $310 to get another plumber out after hours and the City of Idaho Falls to shut off the water. God Bless Hole Shot Plumbing and Ray! And a big thank you to the city of Idaho Falls for being Johnny on the Spot! This company needs to be ran out of town!

Good Job Sermon! We requested proposals from several…read moreelectrical companies for installation of a RV receptacle and a 20 amp receptacle and from those we selected Sermon to perform the project . They weren't the lowest cost but were close to my pencil estimate plus they were available to complete the project sooner rather than later. From arrival to look at what we needed done, providing a proposal, interfacing with the city permitting and inspection process, to completion of the work and communication with us; the Sermon personnel were very professional and efficient. The day the work was scheduled the two of them arrived between 8&9 as planned, they had the work well planned out, walked us through the planned work, efficiently completed the work with hardly any mess left behind, and 8 hours later walked us through the completed work. We turned the AC on in our trailer and voilà we can escape to air conditioned comfort in our trailer when it's super hot!!! They notified the city inspector that the installation was complete and this morning the city inspector inspected the work and approved it. Sermon provided us a copy of the city letter of notification for our records.

Not sure why the wildly varying reviews but we have dealt with Sermon on about 6 occasions. Yea,…read moresometimes you pay for a service call and its a miss, but they can't work for free. As for these parts markups, the prices I have been quoted were about the same or 10% more than me ordering it myself, so again, no huge markups from my experience. Our heat is currently out and they actually brought over some loaner space heaters because the part was 3 days out. The installed price for the part I need is only around $80 more than having it overnighted. Pretty honest prices in my cases.....