I had been getting water from them for years. When I quit my job I had to stop service. The woman…read moretold me that I could purchase the crock and stand that I had rented FOR YEARS for $25. I was fine with that and also had deposits on the water bottles. I was later told that they wouldn't do that. They picked up the water bottles and months later they are still billing me for the rental which I was not aware of because I had a credit. I will find a different company for water. Not a way to treat a long term customer who had planned to return.

I was looking for service provider related to pools. Yelp's AI decided to automatically send it to…read moreBulk Bandit Hauling. The service I was looking for wasn't related to what Sean does and this is the reply I received: Price estimate: $9,104,712.00 Call 910 471 2154 He may be great at what he actually does, my rating is based on my experience above related to his approach and professionalism dealing with a person he doesn't know.

If you need water in a tight spot he can get it there. Knows his business well and is on time. You…read moreneed water he's the guy you call

Best water delivery service around! I have always loved this Water for the pure taste. Weekly…read moredelivery available and they have always been on time!

Honestly, businesses in Jacksonville is a hit or a miss. Some would be exceptional! While the…read moreothers would take advantage of the military family. I have to say that this is fortunately one of those companies that I genuinely like and would probably use them again if we ever have to come back. They were always so nice to talk to over the phone too. Just easy going. I love the fact that they don't make you jump through hoops and loops because you're PCSing. You can stop water delivery at any time if you are unhappy. But thankfully, we were so happy with them!

Horrible customer service!! My empty bottles haven't been picked up in over 3 months. The delivery…read moredrivers leave the new water bottles in my driveway in front of the garage door instead of coming on my porch collecting the empties and leaving the new bottles. My front porch is listed as the drop off location not in my driveway in front of my garage. I had a delivery scheduled for today. Guess what, they never showed. When I contacted customer service I was told my new delivery date was Saturday. The customer service rep couldn't tell me specifically why I needed to wait because she isn't local to the area and would have to reach out to the Fayetteville office. It wouldn't be so bad if I wasn't being charged for the empty bottles that haven't been collected. But I am, as the customer I'm incurring charges due to know fault of my own. Bad BUSINESS!

Worst service, by far, that I've ever had. My delivery dates are constantly switched with no…read morenotification. This month, my delivery dates have been changed 6 times. I'm wondering if I will ever get my delivery. I could not imagine worse customer service and communication. I never know if I'm going to get what I ordered. I wish we had at least one other delivery option in my area because I wouldn't think twice about switching.

Amazing delivery service thanks!! Five stars for sure, I'm so happy we don't have to get water from…read morethe store anymore!!

I got emails saying delivery 2/12, no delivery, so I called and they said 2/14, no delivery that…read moreday. I called again and they said 2/17 we promise, no delivery. I called and they said 2/18. No delivery no email no call. They never once communicated with me beyond the false emails, I had to call them. I have been home for 4 different days waiting for this delivery, I have had to cancel my order. I wish I had read the reviews before I gave them my money, I hope I get it back. Laura S

Before Primo bought Ready Fresh the delivery and communication was very good. Now it is…read morenon-existent. Delivery is very unreliable and communication is via a call centre where the representatives are not helpful -through no fault of their own. If there was a competitor in my area I would change immediately. I am sure cancelling my contract is going to be a massive headache as everything is so frustrating with Primo. Primo doesn't deserve any stars.