I just ordered a meal through the drive through at 8:31pm on October 12, 2025. The cashier was a black woman with braids ( my receipt says her name is Bri) she didn't put the top on my drink all the way and it wasted all over my car. After the drink wasted she hurried up and closed that window door and turned her back. Then she also had the nerve to have a bad attitude after I had to ask her bald head ass for napkins. It's no way her attitude was this bad for somebody who made the mistake. I would be more understanding if she apologized but she did nothing but look at me crazy with a terrible attitude. Her behavior was very antagonizing and passive aggressive. read more

customer service was great, everyone i interacted with spoke respectfully, i did have to wait quite a few minutes for my food along with many others. my order was a spicy chicken sandwich meal, everything came correct, i would recommend their new spicy chicken sandwich. the right amount of spice and flavor, not too much mayo. i also ordered the shrimp, a 6 piece. it came nice and freshly cooked with a side of cocktail sauce. definitely worth the wait for sure read more

After 20 minutes in the drive thru we were missing a sandwich. We told the girl she took the receipt and reappeared 10 minutes later while all our other food was getting cold read more

This was dusting my meat was uncooked.. And drink was watered down and not good at all don't recommend read more

I did not receive my full order and when tried to contact them was unsuccessful. Will try tomorrow. As I attempt to eat my shrimp dinner and cod dinner, I discover there is no seafood sauce. I explicitly asked for seafood sauce and the preparer ensured me everything is in the bag. I told him I have had problems before with ordering seafood and there was no sauce and he ensured me the sauce was in the bag. I get home, no sauce in the bag. I paid for food, I didn't receive! In my shrimp dinner is a burnt chicken nugget. I took a picture, it's not a shrimp! read more

Culver's - In my shrimp dinner is a burnt chicken nugget. I took a picture, it's not a shrimp! - Burgers Near Me - Lansing, Illinois

I was just passing thru and starving so I decided to give this Culver's a try and lord it was an experience. After ordering my food and sitting 20 minutes watching the crew walk around in flip flops, play with the other employees, and argue with each other I finally got my order which was a double deluxe butter burger with bacon basket. I went to the car and since I was hungry I cracked open the bag to try the burger and it didn't have the bacon that I payed for so I went back inside and waited 5 minutes until I got some help. One young lady told the cook that he needed to get his stuff together because this was the 3rd order that he forgot to put either put bacon on or fix a certain way. 5 more minutes of waiting and I get a serving of bacon in a round container. No sorry for the inconvenience or anything. I get back to the car and my fries were cold. Now I see why the customer behind me asked for fries freshly made because there were a lot of fries that were just sitting for a while. I most definitely won't be returning to this Culver's location. read more

Today I was not feeling well and decided to treat myself to a pot roast diner at Culvers. Everything was good except the rolls and bread were stale. I hope this not the beginning of the end at Culvers. It used to be awesome there. read more

I purchased a concrete mixer at the Lansing location to share with my nephew. I almost swallowed this 1 inch piece of sharp plastic that was blended in. I contacted the corporate location via their website and they punted the issue to what I assume is the store manager. He did call and after playing phone tag for a few days and texting, he responded via text that the time I was available didn't work for him and asked for my address to send store coupons. I have no intention of eating at Culver's ever again. I'm just happy that this thing ended up my my mouth instead of my young nephew's. Be careful when eating at Culver's, there's no telling what might end up in your mouth. read more

Drive through on a Wednesday at 3:30pm. Short wait even though they are busy. Really hot crispy fries. Delicious mushroom Swiss burger and root beer float. Thanks Culver's Team!! read more

Don't bother ordering curbside from this location. You can check in by texting or hitting check in from your email, but no one every brings your order out. I've ordered curbside 3 times and the first two times I had to go inside and ask if someone working curbside, I checked in and it was 10 minutes, went inside to a group of employees standing around talking to each other while my order was on the shelf. They said sorry they weren't notified even though I checked in through text and the email. The last time was pretty much the same but when the girl that was bringing the drive thru orders out to cars I asked her if anyone was working curbside because it's been 10 minutes since I checked in. Sure enough, she brought my order out 5 minutes later. read more

I had to give it a start but this is the Store ever they don't recognize you when you pull up to the automated drive-through I guess they don't see anything for a few minutes you're there like four minutes at hello hello hello and then after the six hello hello hello this is a one minute this is happened several times to me this is crazy give it to gather culvers read more

I've Been Here A Few Times! Great Service & Staff! The Drive Thru Is Kinda Weird Though! The Food Is Pretty Good,Especially There Shakes/Or Mixers! There Treats Are The Best To Me! The Prices Are A Bit High! The Restaurant Itself On The inside Is Great! Overall Not Bad! 4 Stars For A Unique Experience! read more

Culver's - people in a fast food restaurant - Burgers Near Me - Lansing, Illinois

Burned Grilled Rueben sandwich. What happened today? Burned french fries as well. Very disappointed in this location. Where was the manager, I wonder? read more

Culver's - Burgers Near Me - Lansing, Illinois

I love Culver's. It's a chain, naturally, so the food is pretty consistent. I've also become more addicted to it since my girlfriend works there now (not at this location). They make some of the best chicken strips in the fast food world. And, they're made even better because you can get a side of cheese curds. Cheese curds are one of the main reasons to come to Culver's. And then of course there's Concrete Mixers, Culver's variation of a Blizzard. How can that be bad? My personal favorite is mint, brownies, and Andes candies. It tastes like a Shamrock Shake only better. This location is always really clean, which is a huge plus. My issue is with the service. The last few times it's been here it has been so slow for what seems like no reason. Like any fast food place, there's a crew of seemingly endless workers. Some in the kitchen, some on register, some on the drive-thru headset. Last time I was here, there was literally no one in line, just me. I stood there for nine minutes (I counted, yes) watching crew members clean and do other things before a girl finally asked "are you waiting on something?" and I had to be like "yeah.... to order." The service needs to step up a notch, because the food is always a treat. read more

Every Culver's I have patronized before and during the pandemic was clean and the employees were courteous. The food is always delicious. My only complaint is that several of the order takers in the drive thru will ask, "anything else" after everything you say. It does not happen often but is very annoying. I will let you know when my order is complete. It makes me feel as if the order taker is in a hurry. I always recommend friends to Culver's or one other fast food restaurant that I like. I am hooked on the veggie burger, fish sandwich and onion rings. Their onion rings are addictive. ENJOY! read more

Culver's does simple right. No fuss burger made to perfection. Not a fan of their fries, but the onion rings are on point. Can't go wrong with the frozen custard. read more

My and my family have always been a fan of Culver's franchise. We visit quite frequently. I've given this particular location 3 chances an on each occasion something was wrong but today was by far the worst experience. I ordered a Double Cheddar burger with bacon. After taking a couple bites I realized the burger wasn't done. I proceeded to the counter to inform the manager, she asked me did I want it remade and I said absolutely NOT, at this point I was disgusted. She offered me a coupon which I also turned down because I will NOT be returning. She ended up refunding me for the burger only and not the entire combo since nothing was wrong with my fries and drink. read more

Culver's - Burgers Near Me - Lansing, Illinois

Always a goto stop while in Chicago :) I had to have a Butter Burger with everything added. This is always a 5 stars stop!!! I wish we had this place in Memphis :( read more

Culver's - Burgers Near Me - Lansing, Illinois

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Culvers is good no matter where you go. This one is clean, and staff are friendly. Food is great. Ice Cream is good too.

Culvers.....butterburgers......fried chicken......philly cheesesteak.....walleye?? ....... mmmmm.....walk in this place and the one thing i hate about fast food places is like times 10 here....you get stared down the whole time your reading the menu board trying to decide what to order....its just a creepy feelong to me ..... but at least the faces are all smiling and ready to help....just back off a bit please....butterburgers, cooked to order as is everything on the menu...so the wait will be a little long......but very well worth it.....the handmade burgers, fresh never frozen, cooked on a flat top grill get those great crispy edges but the inside tender an juicy.... the one time i had the fried chicken it was possibly the best i have ever had.....sorri mom :-) ....philly cheesesteak had an great flavor but was pretty damn small.....fried walleye in season or cod when its not....cant comment because i havent had either..... free refills on the pop and iced tea....but you need to try the rootbeer.....specially made at each location....its really good.... the custard is amazing......lots of different flavors and always a *flavoer of the day * ....cones , cups, shakes, sundaes...... read more

Eat here about once a week for lunch. The selection is good but I have been getting their homemade pot roast and a cup of soup. Low on the weight watcher's points! Dorothy, a really nice worker, walks around passing out free ice cream samples...can't beat that! read more

Since the temps were in the 90s, it seemed like a better idea to order out so I thought I'd try Culvers chicken cashew salad. Burgers are their specialty but not so much with the salad. I drove through and surprisingly didn't have to wait long despite the number of cars there. Upon paying, I was told to drive over to the "right" after a number was slapped on my mirror. I received the salad and asked if the delivery person wanted to take the number. "No I don't do that." Not only that but when I opened the package, the napkins were missing. The chicken looked as though it had been cut and thrown in - they put paper like cheese that was half buried under the chicken. I couldn't find the cashews until the end. It was edible but the presentation was off completely. Culvers is highly respectable but this particular location has declined. read more

The sloppiest burger ever made by them. Extremely unsatisfied with their service today. read more

Culver's - Half wrapped rushed burger - Burgers Near Me - Lansing, Illinois

Darn Concrete Mixers!! They are so addicting. If I weren't so worried about my cholesterol, I might have one everyday. My family and I went into Culvers yesterday and was greated by everyone working there. I think I might have heard "welcome to Culver's" 7 times. haha. The chicken crispy was pretty good. Nice portion. My wife had the fish sandwich, she didn't complain so I'm assuming it was good. I also had the Make your own Mixer. So I chose Reese's and asked the cashier what type of icecream would taste good with it, he said vanilla; I was not disappointed. It was very good. I definitely recommend Culver's! read more

I totally love these restaurants and wish we had one in our town of Coeur d'Alene ID. But I'm mostly writing because today at this particular Culver's I had left my purse on the seat and called them 5 min later after driving away and noticing I had left it. Obviously someone seen it and turned it in to the managers office. WHEW!!! I was so relieved and thankful to have all my ccards, phone, etc back. Thankful that there's still alot of great people in the world and for whoever turned it in and the manager who kept it safe till we picked it up. THANK YOU!!! read more

Great food that is over priced and unfortunately when I will order the mushrooms and swiss.... only 3 mushrooms on it. I do recommend the family size cheese curds though. read more

Worst service. They ran out of sweet tea, and when I told the girl behind the counter she was like ok whatever. After we ate my wife wanted ice cream. The same girl rang up the order wrong. She tried to charge us $22 for ice cream. It should of only been $13. So, my wife questioned her and she was like oh ok. Whatever. Then just through the bag on the counter and turned around and walked away. She didn't even give us a receipt. I won't be going back. read more

I just went to this Culver's that I frequently visit and the young lady at the drive thru taking orders Name Tamia hollered at me because I ask her to make sure the edges of my burgers weren't crispy and she screamed in the mic ... OK I GOT IT.. get up to the window to pay and she was popping off being very disrespectful to me and saying what she'll do! I am a 41 year old woman with 1 adult child and 2 teenagers ages 16 & 17 and if they ever disrespect an older adult I will go completely off!... its unfortunate that this will be my last visit at Culver's period!! Also I was on the phone with my husband and my youngest son was in the car.. he recorded what happened.. if anyone is near the Culver's in Lansing Illinois on Torrence ave.. please keep driving because they lack in professionalism and customer service. read more

Had to stop here on road trip. Horrible. SLOWWWWWWwwwww......!! The people, slow, they couldn't move any slower or be more apathetic. Incredible. Orders all messed up and confused on how/why. This location should shutter, restaff and reopen. Beyond training read more

I just L-O-V-E their custard! It's soooooooo good and if you get a kids meal you get a small custard. WOWZER for me all for under $6(butter burger,fry,drink, and CUSTAAAARD) yaaay I'm a fan! read more

Decided to try this restaurant out for the first time a few weeks ago. I got the butterburger with bacon and it was very delicious. The service is great, the prices are fairly decent and its an overall good atmosphere. I was very satisfied. I also tried custard and it was yummy as well. read more

I have had very pleased interactions with this establishment . Love their ice cream comes in every flavor you can think of other than New York New York. Their menu has a nice variety, their shrimp, green pepper soup, Rueben sandwich are a few of my favorites. Area clean with adequate seating, reasonable wait for orders. read more

This place gets a great rating for customer service! It was like being back down South with EVERYONE with whom I came in contact from cashiers, to management. They were uber friendly! The food is fast food, but better than BG or Mcd! read more

I came in tonight for ice cream & it was awesome. I don't eat their ice cream often but when I do I'm in heaven. Now I'm sleepy lol.

I'm not sure if it's the different change in staff or the different shift hours, but recently, my food hasn't been made right or it's over cooked or under cooked or it's not what I ordered! read more

I went to Culvers in Lansing on 9-17-20. I ordered my food and when I got your the drive thru window the young lady with the blonde hair in a ponytail didn't have a mask on at all!!! I motioned for her to pull up a mask but she got upset and walked over to another young lady that was behind her without a mask either so she came to the window without her mask. I never let my window down all the way. Mind you we have to wear masks but the people serving our food aren't wearing one during a pandemic wow!!! I went here also on 9-4-20 on a Friday afternoon around 4pm and the Assistant manager came out in the parking lot and was fighting with one on the employees he had fired that day. The whole staff ran out into the parking lot to watch the fight some even had the phones out recording. There where about 15 cars in the drive thru watching this mess!!! I spoke to the women who is the Manager and she said she couldn't control the young people that worked there! There was a time when if you didn't do your job you would be told to clock out and go home! Its pretty sad during these trying times of the pandemic Covid-19 we should all be safe and respectful of others. I won't be going back here as long as they aren't following CDC guidelines. read more

Worst service-food served cold. Waitress arrived at the table and said"Oooh I coud'nt find Yawl! Malt was solid ice cream. Took it back 20minutes later still no malt.Axed for money back. No apology from staff not even a "my bad". read more

This culvers location basically needs corporate help to get up to the standards ! Every time I go thru here there is a issue. Don't get condiments that are requested or the order is wrong or the some part of the order is sub standard quality ! I like Culvers I eat at them often at several different places. So tonight I went I spent 24$ when I got home and looked at the food I thought the quality and size of serving or the basic value for the money is just not there ! One of the items I got was a tenderloin sandwich (see pic). I unwrapped it . Two slices of pickle one was a Nasty end piece . And maybe a half teaspoon of catsup and mustard ! Come on culvers get your quality where it needs to be ! So avoid this location or don't say you were not warned ! read more

Culver's - Does that impress as a properly dressed sandwich ? - Burgers Near Me - Lansing, Illinois

The worst burger joint in town! The food is never right! And my orders are always wrong!!! I go about twice a year hoping that this experience will be better than the last.I decided to give them a try today and it never fails there were problems, I was missing food and the food that I did receive tasted old, the ground beef was really dark around the edges,and gray and brown in the center! The bread was hard and stale, The Dept of health should be notified about the old food being served! HORRIBLE experience, I will never go back! The manager was no help,very unsympathetic and very nonchalant about the complaints I had. Disappointed! read more

Great food! Come here for lunch often. I'm originally from Wisconsin and love having a culvers down in Illinois to go to. Looks great after the remodeling. read more