1. Cupid's Dog House

    1. Cupid's Dog House

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    Alabaster, AL

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    Cupid's Dog House

    5.0 (1 review)
    Open Open 24 hours

    Services - Cupid's Dog House

    Private dog training

    Cupid's Dog House Photos

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    2 months ago

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    Ask the Community - Cupid's Dog House

    PetSmart

    PetSmart

    (24 reviews)

    I love Petsmart! There's something for anyone who has a pet or knows someone with a pet!…read more We visit for new fish for our tank, healthy food options for our dog, and for cute sweaters and shirts for our little Shih Tzu. The store's staff are helpful and supportive of all pets owners. The store is clean despite the occasional accident, which is tended to quickly.

    Customer service is not the top priority. My dogs whine, cry and try to get away when we go for…read morean appointment. I sent this letter to their corporate offIce. We have been loyal customers of PetSmart for over 13 years, utilizing your grooming services, retail store, and veterinary services. Until this experience, we have never had a negative interaction. When I recently called to schedule grooming at the Alabaster location, I was treated in a disrespectful and condescending manner by the store manager. During the call, several negative claims were made about my dogs' behavior. This was both surprising and concerning, as all prior grooming documentation consistently describes my dogs as "great," "sweet," and "loving grooming." Had there ever been legitimate behavioral concerns, we would have addressed them immediately and apologized to any staff involved. The manager listed alleged incidents, including one dog urinating in a kennel--which is not unusual for a 13-year-old dog who may be anxious during treatment--and another dog allegedly biting when her legs were touched. This latter claim is particularly troubling, as this dog has never exhibited aggressive behavior toward anyone. The tone and cadence of the conversation were unprofessional and dismissive. As a result of this interaction, I have requested to be removed as a customer. I will also be sharing my experience through appropriate review channels and with others in my community. Once I obtain the manager's name, I will include that information in my feedback as well. Thank you for taking the time to review this matter. Tracy

    Roverchase - Roverchase is home to Roverchase Academy, Birmingham's finest canine training and behavior school.

    Roverchase

    (12 reviews)

    Love the staff here. They definitely love what they do! We are always greeted by name and my pup…read moreloves to go to daycare. He gets so excited when we turn off 31!

    We brought our dog here for all of the "Family Dog" classes [I-IV) last year…read more Positives: 1) Our rescue dog went from knowing nothing to learning how to touch, sit, down, stay, walk on leash, come when called, and leave it. 2) The trainer we worked with, Aiden, was enthusiastic and helpful and knew our dog by name. 3) Our dog loved to go there each week for class. 4) Scheduling is flexible and you sign up week to week. Negatives: 1) The facility isn't very clean--it smells of urine and has piles of dog hair everywhere. 2) The pace of learning was a bit slow--you're limited by the least advanced dog in the class because of the way the classes are structured. We ended up simultaneously enrolling our dog in a class at a different facility so he could stay engaged and learn new things. 3) The company puts most of its energy into training service dogs--the other aspects of the business seem like afterthoughts. Other thoughts: I think that Roverchase has grown too fast and hasn't put systems in place to keep up. There are many times we were told "you need to talk to Abby about that". Unfortunately, Abby was bad about not answering email, returning calls, or showing up for booked in-home private lessons. When she is with our dog, she definitely knew her stuff and was able to give us helpful advice (that worked). She's just stretched too thin and hasn't realized yet that this is hurting her business. I wish her and the Roverchase team nothing but the best.

    Cupid's Dog House - pet_training - Updated September 2026

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