fav coffee place but the one in ridgeland is better. Freya, main worker at ridgeland cups, is so nice and always says hey when I walk in. She makes the best almond milk lattes with just the write amount of almond milk read more

I WILL NEVER GO TO THIS ESTABLISHMENT AGAIN!!! I say this every time I go there but this time I truly mean it! Not only is there drive thru service horrible, they never get my order correct and the people are rude. The blue haired girl has been especially rude on several occasions! I just sat in the drive thru line for 20 minutes on a Sunday at 11:30 am only to be told they had no change for a $100 when I finally made it to the window! She said it was too early.....you've been open since 7:00 am and you're telling me you don't have $85 in change?!? I ordered multiple drinks and had to drive away empty handed as she shrugged her shoulders at me! As I said, NEVER AGAIN, I'm done and will be contacting the owner! read more

A really great place for a cup of coffee or a quick treat. They stay open later than the national brands and are much more attentive and friendly. read more

Better than the high priced Bucks from the stars. I will buy my coffee locally

This is definitely the best Cups I've been too. Amazing customer service: the baristas serve with a smile and treat you as if you're the only person there, yet they're still speedy enough to get through all the customers with quality. Awesome coffee: I'm a total coffee snob and picky about my espresso. My pumpkin white mocha was perfect and the flavor was well balanced between sweet white chocolate and smooth espresso. I got it iced and they even have special espresso ice cubes. Affordable prices: I would've paid a dollar or two more for the same drink at Starbucks and the service would not have been near as pleasant and the espresso not nearly as smooth and perfect. This is my fave coffee place for sure in Northwest greater Jackson! read more

Came here today since I'm in the area for the Jingle Bell Jog. Being the avid local business consumer, I purchased a 2016 EatJXN card last week (I already had a 2015). So, I tried to use my 2016 EatJXN card that is supposed to be accepted at all EatJXN participating businesses immediately after buying it, but this Cups location stated they could not take the 2016 card until next year. Which is just incorrect, unfortunately. But, I had replaced my 2015 card with my 2016, so I couldn't get my upsized coffee. Not the end of the world, but I feel as though communication and accuracy of information are very important, and they failed in that department. I have been here a few times before, and I think they have a great store and typically good service, so I still give them an A-OK. read more

Always consistently the best coffee in town and south! We're originally from another state and haven't found coffee which compares to this place! The prices are also a reason we continuously come back. read more

No prices on the drive thru menu, mediocre service and nondescript lattes. My husband liked his better than I liked mine.

So friendly. Lost my debit card one day and they gave me a FREE blondie frappe on them. Very sweet and courteous.

The Baristas are friendly & working their tails off! But the wait is ridiculous! They need more employees. Great Espresso!

Decent coffee if a bit overpriced. My biggest complaint is the lack of seating. Wife and I both enjoyed the coffee blends we ordered here and I agree it is better than Starbucks. If you love coffee and are just in and out this place is great. read more

I stopped at this location after visiting the one in Clinton near MS College. I wanted to have them remake a drink that was purchased at the Clinton location the young lady balked when I asked her to do so and told me she could only redo it if I paid for another. This is poor customer service as one of the reasons you patronize a franchise is that you expect the ability to have an issue resolved at any location. I left the product with them and asked that she dispose of it. If you don't understand the importance of ensuring your customers have a quality experience at all of your locations then surely you don't deserve my business. read more

Horrible. Very rude staff. The coffee is not bad and the location is convenient for me so I have visited on several occasions. After repeatedly experiencing absolutely terrible service, I'm done. read more

I went in Cups for the first time tonight. I usually get by with the coffee they provide at work but wanted to get a treat. I asked the girl at the front of she could make me something with a lot of caffeine. I'm pretty sure she realized how lost I was and that I just did not know what to order. She smiled the biggest smile and said "I've got you." And made the best dang coffee I've had in a long time. I love places that immediately make you feel comfortable. I just wish I had gotten her name so I could let everyone know what a great job she did. read more

I have never been inside as I tend to like a quick pick-me-up from the drive thru. I always order a brunette latte or frapp depending on the weather. The price is a little less expensive than Starbucks and the menu is much simpler. The baristas are very sweet. The only thing that bugs me is the wait time. They are a tad slow when it comes to fulfilling an order. But other than that, I really like this Cups location. read more

I get a cafe mocha every morning. Staff is always friendly and the mocha really gets my day started right.

Service excellent. Coffee excellent. Store clean. Staff is efficient and very courteous. Nice way to start your day or relax in the afternoon. read more

I love to try different coffee places, and since we are relatively new to the area, I decided to try cups. I got a small iced blondie latte and it was delicious! It was very quick service, too! I've also brought my parents here, and their caramel lattes were pretty good too! I'm a way bigger fan of cold coffee, bur that's a personal preference. Definitely going to be making regular visits! read more

What a bummer this place has become. The Italian soda tastes like a dead man farted in my mouth. The pastry and food selection is a pale shadow of what they used to be. But I decided to go one last time because I didn't feel like driving all the way to barnes and noble. (I try to avoid driving past my old high school if I can help it.) Well, because there was a long drive-thru line, I decided to go inside. There was an elderly lady in front of me who could not figure out the coffee bags to save her life. The one chick behind the counter tried to help her--repeatedly. The lady was like, "Just let the woman behind me go first." (I being the woman) But the counter chick would not take her suggestion, did not acknowledge my existence even though she looked me right in the eye, and continued trying to help the lady. It would have been nice if she had said, "Would you mind if I helped her out?" I would have totally been cool with that. I wasn't in a hurry. It was just the lack of acknowledgement that bothered me. As if I wasn't even there. After several more minutes of the elderly lady not being able to find the coffee and telling the counter chick to help me first, and the counter chick continuing to ignore me, the counter chick came out from behind the counter and began digging in the coffee bags as well. That's when I took my cue to leave. read more

The chai tea is like Christmas in a cup. SO GOOD! And the yogurt parfait is my favorite. Just left - such friendly baristas - love the atmosphere and the service! read more

They are selling several pour over tools such as chemex, aeropress, clevers, but they don't actually offer a pour over method. They have siphon or drip. It's like the two opposite ends of over simplified blah to complicated and time consuming. And on top of that their drip was mediocre. The employee was nice enough but didn't seem to know to much about what he was doing and we had to wait a long time with only two or three people in front of us. I've been to much better coffee shops in both time to serve and quality of the cup. read more