I have to say, North East Rehab & Health has a tremendous quality of care for anyone that walks in…read more I heard about this facility from a friend and I decided to check it out because my grandpa needed their services. The moment I walked in I was greeted kindly by the staff and they asked if I needed some help. I told them I came in for a tour because I was looking for a skilled nursing facility for my grandpa. The staff was prompt, professional, knowledgeable, friendly, and willing to answer all of my hundred questions. I also noticed the facility was very well kept inside and out. I would strongly recommend this facility to anyone looking for good skilled nursing facility with kind staffs and clean facility. Kudos to All staff and Management.

North End Rehab BEWARE of this facility.Presently I'm in a post acute rehab from a RSV infection…read morewhich led to pneumonia,a serious case in the lungs,plus a UTI infection all at once.One IV in each arm while I was in the ICU at the Beth Israel hospital. In my ten days at the Beth Israel I went from the ICU to Quarantine for the next infection. The team of doctors at the hospital told me repeatedly that I caught these infections from my staying at North End Rehab.My brother was taking care of me at home caught this and ended up in Brigham hospital for five days but he didn't get the pneumonia.Thank you North End Rehab for taking out a family like they care.Get this now I've been home since 4/15 and in the hospital in another rehab to recover from North End Rehab and all this time they're collecting my monthly disability benefits insurance into their TD CHECKING ACCOUNT 9555 Last four and I couldn't believe it.While I was paying them rent for my stay, they had their doctor lie behind myself and my families backs say that I couldn't manage my own money. So they continued to bill me and collect my disability benefits at the same time. It's fair to say what they were doing was wrong and unethical and unethical I was told this by Social Security.They have no shame and offer no help and believe me I was nothing but a cash cow for them to nine months. I had to make my own appointment and arrangements otherwise it wouldn't happen.Physical therapy was non existent and the only relationship was with my dog Bart.On my first night home after discharge, I spent it in a urine soaked wheelchair watching tv. It was so memorable with my trusty dog laying beside me.Should I go on?Edward Reynolds

My Mom was a long term resident on the 2nd floor. The nurses, CNA's and unit coordinator, Nancy…read moretreated her like they would their own Mothers. She enjoyed activities like bingo, outings to Castle Island and the New England Aquarium and Fenway Park. The food was awesome. She could not have received better care anywhere!

Don't judge a book by its cover ! What looks like a beautiful welcoming facility is the complete…read moreopposite. Inside is the most rudest , disrespectful, evil , condescending people you will ever meet . They don't know how to be compassionate and shouldn't be operating as a business! They are run by agency nurses who don't know the patients they don't respect their staff they think they can talk to people how ever they want to . They are rude and incompetent and will leave your relatives disheveled and a mess if you are not involved . Watch out for this facility they deserve 0 stars !! The management is poor and let aggressive and condescending behavior run rampant and they treat patient families like they don't matter !

I turned 80 a month before my fall which was caused by osteoporosis in the femoral neck, I had…read moresurgery on 11/13/24 at NWH and was transferred to NH late afternoon 11/15. It was a wonderful experience. I had PT and OT every day beginning 11/16. My call bell was almost always answered immediately. The night staff did not smile or talk much but they always helped me in the way I needed or asked for. I had never been hospitalized before other than maternity. Scar tissue starts forming immediately after surgery so PT and OT are vital Immediately, not a week down the road when the VNA can schedule home visits. I was considered a hifi functioning patient so could have returned home. I'm so glad I opted for North Hill Rehab. There is no way my needs could be met at home in such a timely fashion.

Nice facility. All private rooms. Food mostly good. Staff is competent and friendly, and they…read moredid not seem to be understaffed as so many other facilities are. PT and OT were excellent. The people were generally flexible and responded to our concerns in a timely manner. Response to the call button was within five minutes. Definitely recommend.

They are very caring and of my partner the is it is a clean place the or staff are great…read more including Connor Mike Bluestein

If I could give this place 0 stars I would. Upon arrival there was no security or anyone at the…read morefront desk. (This was my first time here visiting a loved one) I roamed around the building lost and was ignored by every staff that walked by me. When I finally asked for help they were rude and seemed bothered that I'd ask for help. It takes staff hours to respond to a patient when the bell is rung which is UNACCEPTABLE! The building is old, dirty and it clearly isn't safe. What a terrible first impression. Do not send your loved ones here! Stay far away from this place.

My grandmother is 88 and our family was looking at nursing homes. We decided to try private nursing…read morefirst and honestly it changed everything. Cross County has nurses available around the clock and we never once felt like we were on our own in the middle of the night. She is still home, still comfortable, and honestly doing much better than we expected. Cannot recommend them enough!

We needed nursing for my grandpa after his stroke and we tried several companies before we found…read moreCross County. What really sets them apart from the other agencies we tried was their responsiveness and willingness to help us with any problems. The owners, Nathan and Alyssa, are available 24/7 for anything we need, like actually anything. We even called them once because my grandpa had a skin issue and we couldn't get a dermatology appointment the same day. They called every dermatologist in a 2 hour radius and manage to find us one! That's just one example of many! The care is great, rates are lower than other agencies in the area, and they have a generous 24h cancellation policy!! We will continue to use them and we highly recommend!

I am upping my review to four stars, when I picked up my mom from the rehab she was very content,…read moreshe really enjoyed the place and she said everybody was so nice, she said the PT was really good and the staff was very sweet. I guess as a family member I'm just looking for a unicorn that doesn't exist.

It's important for you to know that if you are considering Elizabeth Seaton rehab, please read…read morethis. My father was there for rehab. He developed an infection and there were no medical providers available. Despite this fatigue and shortness of breath from the infection, he was brought to PT. As his performance was not great given the infection, the PT pushed him and appeared annoyed that my father couldn't do what they wanted. The nurses are incompetent and the aids spend most of tgere time on there phones. Call lights are rarely responded to. Speaking with the higher level administrators was eye opening. No one is competent there. I am a medical professional and know what adequate care is. This facility was reported to the authorities.

I am the only child of my elderly parents. My Mom has many issues...no balance, excess fluid, and…read moremacular degeneration. She needs constant care and my Dad is her primary care giver. My Dad had a medical emergency and required hospitalization which now meant my Mom needed assistance. Most importantly immediate overnight care. I was in a complete panic as to what to do. I was referred to Nursing on Demand. I cannot begin to say how grateful and thankful I am. I spoke with Brenda right away and she was able to get someone immediately!! I was so relieved. Angela has been a god sent. Thankfully my Dad is finally coming home. I hope I never am in a situation like this again, but with elderly parents with medical issues it is inevitable. I will absolutely be calling Brenda again. The attention and care that Nursing on Demand provides is without a doubt the best thing you can do.

COO and CEO of this company work hard to place their personnel into environments that fit their…read moreskills. They follow up to their employees needs and offer personalized support! Great company to work with!

Please be aware before placing your loved ones in this facility. In my experience, it is severely…read moreunderstaffed, and the level of care my mother received was unacceptable. My mother was transferred there from Tufts Medical Center, and during her stay, she was repeatedly neglected. On one occasion, she was left in the same brief for over 24 hours. Her clothing was soiled, and her bed was saturated with urine. She was left unattended for long periods, including being left alone on the toilet. Basic hygiene and care were not consistently provided--I often had to bathe her and change her myself during visits. There appeared to be extremely limited staff available, sometimes only a couple of aides for the entire unit, and no one consistently present at the front desk. Safety was also a concern; at one point, an alarm sounded for over an hour without response. Medication administration was inconsistent, and I personally witnessed it being given at inappropriate times. Despite informing staff that my mother has dementia and Alzheimer's and should not be given certain products, I found deodorant applied all over her body and face--items she is known to put in her mouth. There were also instances where she was not properly fed. I met with administration and the Director of Nursing, but my concerns were not adequately addressed. I was never provided with a proper care plan, and as a result, I made the decision to discharge her within a week. She did not receive the physical or occupational therapy she required during her stay, and I have since arranged for outpatient care. I have documented evidence, including photos and videos, to support everything stated here. Based on my experience, I strongly urge others to thoroughly research and closely monitor any facility caring for their loved ones. Please remain vigilant and advocate for your family members.

Our family member, who is 98 years old, spent about a month and a half in this facility. We would…read morelike to say thank you to everyone who helped her through this tough time. A special thanks to Svetlana for her kindness, hospitality, and professionalism.

This is a long review but hope that it will provide some balanced info as you consider your…read moreoptions. Our loved one was a long-time resident of Goddard House (GH). They entered as an alert and mobile resident. GH promises "you can age in place" but our loved one was forced out as they required more care in spite of the fact that fellow residents were wheel chair restricted and required all sorts of care. Our family was willing to provide 24/7 private care but still we were told we had to leave. GH is a non-profit with volunteer board that is supposed to oversee the organization. There are no terms of office for these trustees; they serve year after year, including the board chair who hired a for-profit management company, SLR which brought tensions. SLR yanked long-standing, resident-focused policies such as financial rent assistance if family paid in full for three years. Policy is gone. However, the board chair requested the admission of at least one resident with full financial assistance at the outset because this person was a friend of hers. There were four changes of Executive Director in the time we were there and at least as much as head chef in the kitchen and head of resident care/nursing. I do not believe there is an R.N. on staff. The facility is outdated. Several bathroom resident falls occurred due to outdated bathroom design. Apartment bathrooms are being updated now as residents vacate but it does not help families whose loved ones fell. Additionally, carpets on 2nd and 3rd floors are original to construction! Yet, the board sits on a hefty quasi-endowment and does nothing. Lastly, the organization was slow to respond to a gastrointestinal virus that initiated in their kitchen and spread throughout the community. Goddard is terrific for a resident who is independent, mobile and requires little care. Brookline is a great location because of its proximity to academic medicine, but if your loved one requires additional care as they age, you may need to leave GH or you might be one of the fortunate ones to be allowed to stay.

I came to visit my mother. She likes all The interesting activities and generous care. It's very…read moreprofessional establishment and I like the chicken coop in the back.

I went to one of their walk-in COVID testing locations in JP recently and received results within…read more24 hours. The folks at the Anna Cole Community Center were professional, efficient and there was proper social distancing between stations as well as privacy.

Our initial introduction to LCG resulted from a chance encounter with Aaron Chan, Care Manager…read more As a pioneering force of nature in his own right and every bit the savvy entrepreneur - the kind of qualities that make it all Possible. Yet he's quick to point out that it his experience as Caregiver and role as Champion-to-a-cause which are the more important qualities - ingredients that make it all Matter! Our initial introduction to Legacy Care Group came about through a chance meeting as neighbors - our enduring memory of what makes them so unique and valuable is as a Family in need - friends for whom Aaron and team made a real difference. Making what MATTERS... POSSIBLE. The Legacy Care Group Difference.