Horrible customer service, it's impossible to schedule an appointment, and it is so awesome sitting…read morein the waiting room on standby for four hours after trying to make an appointment for three days. I won't say which lab I go to but I go without an appointment and I've never waited more than a half hour. My wife insisted on Quest so the first time I came in we waited two hours and we were informed that my daughter needed to fast and no beverages for at least an hour which our doctor said no fasting necessary. So we came back three days later and my poor 8 year old daughter had fasted for an hour and now we have been waiting for another four hours on top of the first hour of fasting. That is no way to treat children. Plus they have called us every day since our first visit and asked us to call them back, but they call after hours and when you try to get a hold of them during business hours it's impossible. Quest you are doing a horrible job and should be ashamed of yourselves. I will never come back here again!!!!!!!! Terrible care for children With all that being said it wasn't the staff's fault, they were understaffed and they were doing their best. Yay staff, BOO Quest. UPDATE After the countless hours of waiting two different days they ended up messing up both of the tests that they were supposed to do. So my whole experience with Quest was a waste of hours of my time and my poor young elementary aged daughters that patiently waited with me for their tests. Never again Quest, never again.

Never made to the test but thought I'd warn you anyway. Had a test ordered by a doc and I tried to…read moreconfirm the order before I arrived for my appointment (it was a fasting test so I wanted to make sure the order was there beforehand). Started by trying to find a phone number for the SR office or anyone on the website, but no luck. An email to the general account was never returned. Finally, went to the lab in an attempt to find a receptionist, but there are none. If their lab quality is anywhere near their customer service, I would not consider this place. Besides, you can't swing a dead cat in that neighborhood without hitting a dozen other labs to do business with.

The location wasn't necessarily dirty but didn't feel as clean as it should have been, considering…read moreit's a medical facility.

The girl was very rude, she seemed so bothered by my questions regarding a standing order for labs…read more I was the only person in there, if it was busy I would've understood the irritation! No wonder my cheap insurance makes me go here now!

Even though I live in Windsor, I usually go to the one in Rohnert Park. Why, You might ask?…read moreBecause Windsor is sooooooo slow. They usually have something wrong with your address, and the lady that does the blood draw is not very good. I would rank her in the bottom 25% of phlebotomists.

I had the pleasure of meeting Eileen, who drew blood for labs requested by my doctor. The facility…read morewas clean and organized. I was out of there in a timely manner. I recommend this facility if you need lab work done.

Impossible to get in person appointment with your doctor until issues become acute then you are…read moretold to go to the ED. To see a specialist is at least a 2-3 weeks wait even with acute pain. The receptionists at Santa Rosa physical medicine are awful and not helpful AT ALL. My entire experience is worse than a DMV nightmare. Enough red tape to go the moon and back twice. If you are thinking of joining Kaiser.THINK TWICE

I absolutely love this place #Thrive #EatWellLiveWell. Today is an easy breezy day! My favorite…read morephlebotomist is Russell, he's located in the MOB 1 building upstairs. He gets it on the 1st try every time!

I went to labcorp couple days ago with my mom, Chris the lab technician was so knowledgeable, kind…read more,every time we go to lab , they have a hard time to find my Mom's vein& poke her so many times, chris find it & was very quick& gentle, we were so happy with her service, labcorp is lucky to have her

Unreliable hours, hard to make an appointment. Went online…read moreto schedule an appointment: shows "Next available April 20" (6 weeks away). Silly me, I assume that means they prefer walk-ins. Next day (Tues. March 10, 2026) a hand-written sign on the door says "Appointments only", and directs people to either Novato or Santa Rosa. Service has been OK in past, but I'll try somewhere else next time. Recommendation to owner: find MUCH better ways to communicate with customers about hours.

While I love my doctor at Gordon Medical, the San Rafael office is a huge source of disappointment…read moreand irritation for me. I'm pretty sick so I go to this office frequently. And, I've brought up these issues in person -- with NO resolve to date. First -- there's never anyone at the front desk to talk with, ask a question, check me out, or schedule a new appointment, Second -- on the rare occasion that there IS someone at the front desk, she's almost always too busy to acknowledge the person standing in front or her, and Third -- MOST irritating of all is that every single time, I repeat, EVERY single time I visit this office there's some (entitled?) patient (or parent of a patient) talking away on her cell phone. Talking loudly. Having a conversation that I don't want to hear, which shouldn't be forced upon me while I wait to see my doctor. REALLY???? For the third time, can you please put up a sign that let's people know it's rude-unacceptible-thoughtless-selfish-and-inconsiderate to have a long, loud conversation on a cell phone in a public place? And if those entitled folks refuse to heed the sign, then (lady at the front desk) muster up the guts to do the right thing and ask that person to step outside OUT OF COURTESY FOR OTHERS!!!!! Last -- in a public waiting room, where people are sick, some with Lyme and already very frazzled nerves -- do you think we'd appreciate waiting in a quiet, pleasant "waiting area" before we meet with our doctor and pay a large amount of money for that service? Yes -- most of us would. It is very disconcerting that you are not paying attention to this. Your patients deserve your respect & consideration.

In my experience there is a whole lot of hoopla over very little value. I went far out of my way to…read moresee a NP from this practice and was impressed that he was able to listen and look at my blood under a microscope on the screen with me but, the follow through, tracking and treatment were tremendously, lack luster, and arduous. The treatment was far too generic when I needed something specific. I know a great deal about medicine, both traditional and alternative medicine and feel that treatment experience at this clinic was a groovy sort of shock and awe of nouveau, fringe medicine presentation. I cannot recommend this practice. If it were impeccable care, I could justify the cost but, in my opinion, it's FAR FAR FAR overpriced for the quality of treatment!