I had zoom drain come out to service a few drains and check my sewage line in my old 1919 home…read more They were timely, responsive and extremely professional not only helping me check and clear all my drains but also letting me know of ways to prevent damage to my drains and sewer line moving forward! Their technician Joe was so patient with me while I asked all kinds of questions and took his time not only clearing my drains well but making sure all my questions were answered. I would highly recommend them to anyone needing drain or sewer work done!

I have not use company but their driver about hit my vehicle at the roundabout on 106st I have…read morevideo if it. He was in the turn lane then cut me off about hitting my vehicle. I would like the company to reach out to about this he is so unprofessional

Christian and Zack from Grateful Plumber were polite, courteous, professional, and efficient when…read morethey fixed my plumbing problem. I would highly recommend Grateful Plumber for your plumbing issue. I will be recommending them to my friends and family.

I contacted Grateful Plumber through Yelp's project feature. I noted that they were a plumber that…read morequalified for Yelp's guarantee program, a neat program that I've fortunately never had to use. I did my initial contact outside of business hours. Early the next morning, I had a message from Adam B. Once I got to work, I returned the call and quickly described my issue and what I believed it to be. The first available appointment wasn't until Monday (it wasn't urgent, so I wasn't worried about going the weekend). I got my timeframe. I had a couple other appointments that day, so I ended up taking the day off so I could easily be available. I immediately liked that they told me who would be arriving - AND that was who arrived. I also liked that they use a customer portal that allows you to have some security if you pay online or to review your records. Christian arrived (there was one other person with him). It took him a couple minutes to diagnose the issue he believed it to be, and it took him not a lot longer to determine that diagnosis correct. He quoted the price, I agreed, and he got to work. After finishing the work, he determined the original issue I'd believed it to be wasn't quite needing to be addressed (but will be in the near future). We discussed options, including ways I could save a bit. Christian was personable and explained things in a way I could understand. The issue was likely caused by me, but he managed to avoid using the word "idiot" at any point. The repair was done in a timely manner. The price ended up being a bit lower than quoted. I appreciated his honesty as he very easily could have pointed me toward a repair not needing done yet. It also became obvious the last person I'd used had really only done half the job. Everything has worked beautifully since Christian finished. There are likely a couple more projects I'll tackle in the near future, and I won't hesitate to return to Grateful Plumber. The housecall was $59, but that was credited toward the repair once I decided to have them do the work. Friendly employees. Good follow-through. Fair pricing. Quality work. Problem solved. That's 5-star for me and another winner for Yelp's project feature.

I gave this company around a grand for a sewer scope and jetting, less than a year later the entire…read moresewer line failed and was $25,000 to replace. Expensive mistake using them. Look elsewhere.

Ok. I am completely floored with the service I received with my main drain. Kels went above and…read morebeyond for me. They were here for about half an hour and fixed the problem with great care. All other companies can get lost. Honest and work done with pride. Will never use anyone else. Thank you

Eric Whitaker is the proprietor and expert drain plumber for this company. He was at my house…read morethree times in a week. I had a complicated problem that required multiple visits. He is a total pro! Apparently the prior owners of my house used to flush cooking grease down the drain! (they lived here 15 years!) It accumulated in a dip in the underground piping. I want to be clear that this was a bit of a puzzle that Eric figured out, then used a 2000 PSI power sprayer to clear the underground blockage and blow it into the main line so I would not have the problem again. This man is top notch! SUPER customer service oriented, patient, skilled and uber professional. USE THIS COMPANY! 5 STARS WITH A BULLET! THANKS ERIC!!!

Devon was exceptional. I'm saving their number in my phone because I'll never use anyone else…read moreagain. Before you get scammed by someone else give these guys a call and get your situation taken care of quickly and professionally.

My oh my was this a story full of cataclysm, angst, and drama…read more Bizarre situation but we had a precious item of jewelry fall off and into the toilet AS THE TOILET WAS FLUSHING! To make matters worse it was like 11 pm on a Friday. Almost every plumber we called said to kiss it goodbye. But roto-rooters told us to shut off the water and don't flush any toilets and wait for them to come... they eventually sent out two absolute heroes to our house. They put a snake camera in the pipes and located the jewelry. They tried to fish it out with a coat hanger but the jewelry was close to falling over an edge and being lost again. So the man, Terry was his name, exercised expert judgment and said we would do best to came at it from underneath, through the dry wall. He said he knew exactly where it was and we don't want to give that up. (This turned out to be a genius decision and may have saved our bacon). He called another man named Juan that came out to cut the dry wall and pipes. He said he was nervous but Juan acted with pure poise under pressure. I'm talking Jordan in game six. Im talking Tom Brady down 28-3 in the SuperBowl. Hall of fame performance from Juan and Terry both. He cut as soft as possible so the jewelry wouldn't fall down. They shined a light and could see it in the pipe. It was so close to the drop! I'm talking 2 inches away from falling over a cliff. They had the clever idea of putting a drill bit right thru the middle of the jewelry to hold it in place - I mean Terry was out here making Bill Belichick level game-time decisions. They then cut the pipe and for a moment we waited with baited breath cuz we thought we lost it again. But then Juan handed it to me. We cried tears of joy. God bless you, Terry, Juan, and Roto-Rooters! Please give these men a raise or infinite job security. I am forever grateful. Just typing this up makes me want to cry all over again.

Today is the second time they have failed to show up for my service. Yesterday they cancelled at…read more5:45 for an appointment set btween 5-6. Today they called at 5:11 to clarify some of the issue, said they would call back, and instead, have simply not showed up. Don't waste your time. I'm only giving one star because I can't give zero.

Amazing experience with David. He was extremely knowledgable about the codes and what equipment to…read moreget. He stepped in an corrected a basement sink and pump installation. While it was frustrating to be in the situation, I felt assured that David wasn't going to take advantage or take any short cuts while fixes someone else's mistakes. He communicated very well- he gave me updates on when he'd arrive for both the quote and the work. He was very professional, wore booties around the house, cleaned up all the messes from the installation and ensured we were 100% happy before leaving. He also gave a range of options for the repair/replacement; ie fix the current leak, fix the worst part vs total replacement. In addition, he let us know his work is guaranteed and to call if there are any issues. Again, to be in a situation where someone you hired did not do the job they were supposed to, it is very frustrating and you feel very taken advantage of. David came in and completely reversed the situation and gave us a ton of advice for next steps. It was great to work with him! We will be sure to use him for all our future plumbing needs!

Responsive, punctual, and transparent. Easy to contact and…read morearrange appointment online. As well fast online invoices.

They are certainly at the high end of the cost spectrum, which would be fine if they provided the…read morecustomer service equal to that higher cost, but they use a automated system that will bombard you reminders and calls which is irritating. They are very friendly and the technicians are very professional however. We used them to do electrical wiring for our basement, it was two new breakers to install three light switches and a dozen led light boxes, just under 7k. They were supposed to do plumbing of a bathroom sewage pump, valve for a softener to drain, and shower install with a rough out for a sink, 9k. They miss-scheduled the appointment for plumbing and instead of just saying oops let's fix that they spent their time telling me I scheduled Monday and Tuesday and it's a two day appointment so that's why I am receiving multiple reminders for my appointment on Monday and Tuesday to start, despite my repeating it is Tuesday and Wednesday because I would not be home on Monday as I told the tech who did the estimate. The electrical part they would not take payment for until they finished the job despite my request to pay as they go. Since it requires the plumbing team to finish first they said they would come back when their plumbers finished, still daily texts and calls to schedule the final electrical which according to their tech couldn't be done until the plumbing THEY were scheduled to do. Their AI based system is terrible. Their work is quality and their human customer service team is frustrating but friendly. We canceled the plumbing and now will cancel the finish work for electric as well. Too expensive to justify these annoyances in my opinion. We were convinced to buy their service plan for our ac and electric, not sure what that really gives us but we won't be using it now anyway. I'd caution anyone from using them without a few estimates first.

We've invested $20,000+ worth of repairs with Peterman over the course of four years, along with…read morethe $17/month membership. We live in an old house, so it sadly came with the territory and we had to hire their services for repairs that were beyond our skill level. Our trust with them came to a screeching halt when the time came that I needed to speak with management. We've had an almost 3-year HVAC issue, where five different technicians kept doing leak searches (and charged us for all of them) with no offers for long-term solutions. After my initial call to hopefully address this, it took about a week for them to send me a text offering the minimum possible resolution without even speaking to me. Conveniently, the call-back number they sent didn't work, either. It just goes to show that their management doesn't have the professionalism or courage to have actual conversations with loyal customers. They all hide behind the veil of their customer experience team who unfortunately don't make the decisions. I've never been so relieved to move on from a company whose leadership doesn't value their members.

wonderful service will call for any problems as in drains she is a excellent and hard workerread more

Tso guys showed to my home Saturday night at 9 pm for a sewage backup. they snaked my toilet for 45…read moreminutes while one guy was constantly burping at the top of his lungs. left a filthy mess on my floors and left saying they'll be back first thing in morning (Sunday) to go through crawl space. they never showed. owner Michelle said they'd be out 12-5. no one showed. I called her at 5:30 and she gave me this long speech on her foot being broken and blah blah. we'll be out 9am Monday. 9am turned into 11:30 which turned into 2. They came, looked around and left saying they couldn't do the job. conoketely wasting 2 full days of my time when we could've used someone else. only drains with a Z should've told me everything. don't use these people. trust me.

If there's one thing I know nothing about, it's plumbing. I can unclog a drain and fix a toilet,…read morebut that's it. When I smelled gas in my house this summer, I knew something was wrong. The gas company came, determined I had a leak, and shut off my service. There I was, with neither hot water nor stove, betwixt cold showers and cold cuts. A first-world tragedy. I'd been paying for Utility Shield coverage for years in the off-chance something went awry. After making my claim, I knew I was at the mercy of whomever they sent. Fortunately, it was Gordon Plumbing. The initial plumber who responded spent three hours in my basement. Unfortunately, he was unable to fix this issue, as various leaks surfaced. He determined all my pipes needed replacing due to the age of the home. It was a job best suited for two men, which meant it would be two more days without gas. After what seemed an eternity, a two-man team from Gordon arrived exactly on time. The plumbers were incredibly knowledgable, professional, and frankly hilarious. They replaced my gas lines in less than three hours. They also determined whoever ran my gas lines (likely many, many years before I was born), created a complicated maze of piping. This increased the chances of a leak, but Gordon fixed that with my new system. I would not hesitate to use Gordon Plumbing in another unfortunate circumstance.

They installed 2 toilets in my house which they did good on. They were supposed to clean out my…read moredrains but failed to do so after installed 2 take out drains. They destroyed my front yard and went back and forth with them for weeks and now a month. They broke my walkway concrete and refuses to fix it. Dealing with Paul and Dylan would make you regret dealing with this company. Now I'm dealing with the Attorney General office to see if they could help. I just don't understand why they don't fix what they did and clean out the drained like Citizens Gas paying them to. I wouldn't recommend them and if you call Citizens Gas for any plumbing work, ask them to send anyone but this company!!!

Recently we had this company clean out our grease trap, which they have done many times before…read more The gentleman running the truck dumped gallons of grease waste from their truck into our kitchen. They had no back up plan or equipment to clean it up so it took them 30 minutes to even start cleaning this horrible mess up. We lost hours for our employees and the smell after they were done with a very surface clean up was horrible. When I, the owner, arrived at the end of what was 3 hours to clean up the issue (which again is just surface, the stench is still very much there) the man who caused the issue made excuses and never once said he was sorry to me for what happened. We are now dealing with the smell of grease, which we don't even use in our restaurant. It's been a nightmare of a situation. All mats have had to be replaced, they damaged our wall during their "clean up" and it goes on. Mistakes do happen but the worst part is they have not given a true apology or even acknowledged why this is a problem. The owner took over 24 hours to look at the issue. I asked for a call and instead he showed up in the middle of lunch rush and looked at the kitchen and said he "doesn't see the problem". The smell get's so bad we cannot have our door or large window closed. His response was "it's just grease - the smell eventually goes away" and "you know grease isn't a hazard right?". I'm so surprised at the lack of care and concern and even just basic customer service. Especially for a company we've used for years. It's already cost us over $1,000 in lost wages and mats alone and I have no idea what the cost will be for our damaged wall and floor.

From the owner: Commercial Grease Trap Cleaning Corp. located in Indianapolis, offers grease trap cleaning, drain…read morecleaning, and water jetting services throughout Indiana. With more than 50+ years of experience, we're trusted experts in our field, you can be sure we'll leave no grease behind. Don't wait until you have an emergency, start by scheduling regular grease trap maintenance. Contact us today.